Activex dialog box not showing, no able to download updates

[New Age]

I did an update to my Compaq NC 8430 from Windows XP sp3 oficce 2003 to
Windows XP sp3 office 2007. The problem I'm having is that I can't get the
activex dialog box window. When I try to do a windows update at
update.microsoft.com, I get the install the activex control required to view
the website message, but there is no dialog box. Downloaded the file
OLEfix.zip that seems have worked in similar problems, but still can't see
the dialog box. Any idea?
Jorge

[PA Bear [MS MVP]]

Was the computer fully-patched prior to installing Office 2007?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

[New Age]

Yes, the computer was full-patched prior Office 2007. I'm using the whole
McAffe suite Virus scan 13.3, Security center 9.3, personal firewall 10.3.
Suscprition current, no virus, spyware or malware found.

[PA Bear [MS MVP]]

> ...I'm using the whole

> McAffe suite Virus scan 13.3, Security center 9.3, personal firewall 10.3

Huh? Are you referring to McAfee Security Center or do you have more than
one McAfee application installed?

Has another McAfee application or a Norton application ever been installed

on this machine (e.g., a free-trial version that came preinstalled when you

bought it; an earlier McAfee application/version)?

[New Age]

Sorry, I meant McAfee Securty center. No Norton or free trial versions pre
installed.
It was working well with XP Pro office 2003 and McAfee security center, the
problem started when I did the update to XP Pro office 2007.

[PA Bear [MS MVP]]

Did you uninstall Office 2003 before installing Office 2007? (NB: Just
asking. It is NOT necessary to do so!)

Have you ever had another McAfee application installed before you installed
McAfee Security Center?

[New Age]

Office 2003 uninstalled before installing office 2007. None other McAfee
application installed before. Weird thing, I'm getting now the updates
yellow sign in the task bar saying downloading updates 0% but can't download
anything. Still can't get the activex dialog box.

[PA Bear [MS MVP]]

1. If you go to shutdown, do you see an "Install updates and turn off
computer" option?

2. If you go to http://windowsupdate.microsoft.com, can you install the
updates?

[New Age]

No, to both questions. I'm just getting the updates
> > yellow sign in the task bar saying downloading updates 0% but it doesn't move from 0% No updates installed.

[PA Bear [MS MVP]]

1. First, give the FixIt here a whirl:
http://support.microsoft.com/kb/971058

2. Reboot if not prompted to do so.

3. Make certain that Automatic Updates is enabled (Start | Settings |
Control Panel | Automatic Upates); cf.
http://support.microsoft.com/kb/306525
--
~PA Bear

[New Age]

Tried several ways but its not working. I still can't get the active x
dialog box. Do you think its better if I reinstall Windows again?

[PA Bear [MS MVP]]

Is Automatic Updates enabled now? If not, can you enable it, reboot, and
find it still enabled?

What version of IE is currently installed?

[New Age]

Automatic updates has been always enabled. Is enabled now and I'm running IE
7.0.57

[PA Bear [MS MVP]]

Try Resetting IE7's Advanced Settings; cf.
http://support.microsoft.com/kb/923737

> ...Do you think its better if I reinstall Windows again?

Again? Have you recently had occasion to reinstall Windows? What problems
were you having that you thought reinstalling Windows would fix? Did you do
a Repair Install or a clean install?

What anti-virus application was installed /before/ you reinstalled Windows?

[New Age]

Seems that I found half of the problem. Ran IE7 with the add ons disabled
and was able to get the Activex window dialog and do the updates. Installed
today 15 missing updates. If I turn on the add ons again the Activex window
is blocked. Any idea of what add on can be blocking the activex window?