Vista windows update failure

[update blues@discussions.microsoft.com vista update blues]

keep getting error code 8007370B after trying to update windows defender
and/or vista premium. I can find no details on this code. update service is
running. i've tried with norton antivirus running and turned off update still
fails........

[MowGreen [MVP]]

Go here: Microsoft Malware Protection Center
http://www.microsoft.com/security/portal/default.aspx

In the right frame under ' Latest Definition Updates ', click the
appropriate link for the Version of Vista installed and SAVE the
definitions.
Close the browser and any other open programs.
Right click mpas-fe.exe [or, mpas-fex64.exe] and choose 'Run as
administrator', follow any UAC prompts.
Did that get it installed ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

[MowGreen [MVP]]

8007370B ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME
The name of an attribute in an identity is not within the legal range.

I'm not quite clear on what that error code signifies as I've not seen
it in my 7-8 years of participation in this newsgroup.
But, if my intuition is correct, I'd be willing to bet that it has
something to do with Norton AV.
IMHO, Norton AV is not compatible with Windows and has not been since
Version 2.

When you state that you 'turned' NAV off, was it completely and TOTALLY
disabled including all Services of it, too ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

vista update blues wrote:

> Thx the windows defender update worked fron the security portal site,
> however i still get error code 8007370B when i run windows update. o/s is
> Vista Ultimate 32 bit...343 always in our heart...............

[vista update blues]

yes i completely stopped nav and all symantec services (update did work with
nav running for the past year, this error message first appeared sunday the
24th. no other new software has been added previously to the error message
thatmicrosoft doesn't seem to recognize either see help dialogue text below

24 results for WindowsUpdate_8007370B WindowsUpdate_dt000
1. 1 Windows Update error 8024402C
2. 2 Windows Update error 800f020b
3. 3 Windows Update error 80070103
4. 4 Troubleshoot problems with installing updates
5. 5 Windows Update error 80070002
6. 6 Windows Update error 80070643
7. 7 Windows Update error 80072ee2
8. 8 Windows Update error 80070003
9. 9 Windows Update error 80072efd
10. 10 Windows Update error 80072f8f
11. 11 Windows Update error 8024001b
12. 12 Windows Update error 8007000b
13. 13 Windows Update error 80246007
14. 14 Windows Update error 1
15. 15 Windows Update error 80200010
16. 16 Windows Update error 2
17. 17 Windows Update error 80070422
18. 18 Windows Update error 80244022
19. 19 Windows Update error 80246005
20. 20 Windows Update error 8024401b
21. 21 Windows Update error 80246008
22. 22 Windows Update error 800f0826
23. 23 Windows Update error 8024001F
24. 24 Windows Update error 800f0828

[M13]

Well you'd be wrong, I have the same error code and I've never had Norton on
this machine. Just been using OneCare.

Any other ideas?

[PA Bear [MS MVP]]

[Out of the frying pan & into the fire.]

[MowGreen [MVP]]

And, specfically, what is OneCare's track record when it comes to
Windows updates/ malware protection/ system maintenance/ and
compatibility with other software ?
Apparently you missed this:

> I'm not quite clear on what that error code signifies as I've not seen it in my 7-8 years of
> participation in this newsgroup.

How long have you been assisting people in the newsgroup, what does the
8007370B error code signify, and how is it resolved ?

You haven't even bothered posting which OS is installed thus, the only
recourse is to contact MS or provide more details so that someone can
assist you.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

[MowGreen [MVP]]

I don't work for Microsoft and am aware of the publically available list
of Vista update error codes -
http://windowshelp.microsoft.com/windows/en-us/search.aspx?=&qu=%22windows+update+error%22

They are woefully lacking, to put it mildly.
I can only offer quasi-educated guesses when it comes to 8007370B.

> 8007370B ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME
> The name of an attribute in an identity is not within the legal range.

Perhaps there is file corruption in the WinSxS subfolder; perhaps the
identity reference is a Cryptography issue; perhaps NAV caused the
corruption issue in WinSxS but it occurred over a period of time rather
than all at once.
Perhaps Vista is brittle when it comes to swapping out files stored in
WinSxS and self corrupts itself.
One thing I do know ... NAV is not reliable enough to be used in
conjunction with any version of Windows and can/will do more harm than good.

As a first step all I can recommend is to boot to the Windows Repair
Environment or System Repair and see if that can resolve the updating
issue. Then configure NAV *NOT* to scan nor monitor -

WINDOWS\SoftwareDistribution\DataStore
WINDOWS\WinSxS

Since I do not run Vista on any of my systems any recommendation I can
give you is second hand knowledge garnered from other MVPs, Vista Users
such as yourself in this newsgroup, articles/blogs by folks who have
resolved updating issues/error codes, and *tiny* drips of info that MS
passes on to MVPs.
Sorry.

[eharling]

Mow.

Dont know if this helps but I have the same problem and have one care, not
Norton. I am in discussions (or e-mails ) with M/S and if they come up with
an answer I will post it. None of their answers have yet however, and just to
cap it I now have a visit from MonaRonaDona - Good week hey

Ian

[PA Bear [MS MVP]]

> ...I now have a visit from MonaRonaDona

cf. http://aumha.net/viewtopic.php?p=181751#181751
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

[vista update blues]

thx for the tips, i've opened a dialogue with update tech support andd will
post any solutions that come along so far they've had me stop the update
service WuAuServ and bits, then clear the software distribuiton folder all
with NAV disabled with associated services. still not able to update. waiting
to see what advice comes next from ms.

[PA Bear [MS MVP]]

> ...all with NAV disabled

1. After making certain you have a copy of your Product Key, uninstall all
Norton software via Add/Remove Programs.

2. Enable the Windows Firewall.

3. Run this removal tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

4. Reboot and /immediately/ install the 30-day free trial version of, e.g.,
NOD32* or KAV7**

5. Manually update your new anti-virus application then run a full system
scan.

Do your problems persist now?

[Don't forget to subscribe to your new AV app or uninstall it then reinstall
the Norton application before the free-trial period expires! Should you
decide to reinstall the Norton application, I recommend not installing any
Norton Add-ons for a while.]

* www.eset.com/download/index.php
** http://usa.kaspersky.com/trials/home-users/anti-virus-7/

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

[MowGreen [MVP]]

And here I'd thought it was a Gilda Radner character.
That's a nastly little bugger, ain't it ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

[PA Bear [MS MVP]]

<shuddap mow>

MowGreen [MVP] wrote:
> And here I'd thought it was a Gilda Radner character.
> That's a nastly little bugger, ain't it ?
>

[s torresan-chykerda]

I also had the vist from MonaRonaDona after having run the trial version of
Registry Cleaner. Some discussions pointed to deleting the new .exe file in
my Startup folder, but I was unable to. I moved the file to my desktop, ran
Registry fix in CCleaner. It indicated a problem with the location of that
file and suggested a fix. I hit the fix button, and the file disappeared
along with Mona's message. But, did it really get deleted? While it was
running, I was unable to run some of the programs that were shown on my
Startup window and now I can run all of them again. To deleter Mona's name
in internet explorer, run regedit.exe, go to
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\Window Title, you
may find MonaRonaDona under Data. Double click and edit the string. I also
got hit by a trojan that infected my Adware Alert program and have a request
into their support group to get that fixed.
stc

[PA Bear [MS MVP]]

Removal Tool for MonaRonaDona Infection
http://aumha.net/viewtopic.php?t=32239

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

s torresan-chykerda wrote:
> I also had the vist from MonaRonaDona after having run the trial version
> of
> Registry Cleaner. Some discussions pointed to deleting the new .exe file
> in
> my Startup folder, but I was unable to. I moved the file to my desktop,
> ran
> Registry fix in CCleaner. It indicated a problem with the location of
> that
> file and suggested a fix. I hit the fix button, and the file disappeared
> along with Mona's message. But, did it really get deleted? While it was
> running, I was unable to run some of the programs that were shown on my
> Startup window and now I can run all of them again. To deleter Mona's
> name
> in internet explorer, run regedit.exe, go to
> HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\Window Title,
> you may find MonaRonaDona under Data. Double click and edit the string.
> I
> also got hit by a trojan that infected my Adware Alert program and have a
> request into their support group to get that fixed.

<snip>

[s torresan-chykerda]

I have had no more problems. Adware Alert emailed me the link to a new .exe
file, I ran it and all is good. No problems at all with my machine, all
anti-spyware working great. I don't belive Monaronadona is actually a virus,
as it just played around with the programs in my startup menu and the text
string in the Internet Explorer header, but what is it? All seemed to point
to registry. Could it be malware, as I found that my antimalware was turned
off in Windows Security. For now, life is good at the workstation.

"PA Bear [MS MVP]" wrote:

[PA Bear [MS MVP]]

> I have had no more problems...
> ...Could it be malware, as I found that my antimalware

> was turned off in Windows Security

Whatever "antimalware" is, I'd say that's a BIG problem.

I do not recommend Adware Alert.

See the "need more help?" part of http://aumha.net/viewtopic.php?t=32239 to
be sure the machine's clean.

[s torresan-chykerda]

sorry, wrong lingo - "malware protection"

[Jakov]

I had the same 8007370b problem for a couple of weeks now and I am also
running OneCare and no other AV software.

Jakov