Windows Update Won't Start
Bill
1. When clicking "Windows Update" on the "Start" menu, an
hour glass flashes briefly twice, then nothing. "Windows
Update" shortcut points to "%SystemRoot%\system32
\wupdmgr.exe".
2. By navigating to Windows update with Internet
Explorer, can start an update, but things seem to "hang"
after download, but before install. Install never
happens.
Other Background . . .
Have previously done many "updates" including SP1. A
couple of weeks ago, had an update go very bad. Update
included a small "critical update" and an SIS Media Audio
driver. After update, experienced "blue screen" system
errors. Couldn't keep system up long enough to do "system
restore". Eventually couldn't start in safe mode or even
from the Windows CD to "repair". With help from the
WinXP community, was finally able to "restore", to undo
the update. System now works, but these minor "Windows
Update" problems occur. Also, the "System Information"
function gives this error . . . "Can't Collect
Information. Cannot Access the windows management
instrumentation software. Windows management files may be
moved or missing." For the "System Information" issue,
I've tried suggestions from the WinXP community, but no
success so far.
The driver "update" that seemed to be the source of the
severe problems was:
SILICON INTEGRATED SYSTEMS CORP. - Sound
Silicon Integrated Systems Corp.(1.19.06) Media Driver
Version 5.10.00.6190
Download size: 121 KB, < 1 minute
I've "restored" to an earlier driver, so am not using this
one now. This particular driver seems to have "updates"
frequently.
Maurice N
> Using Windows XP Home.
>
> 1. When clicking "Windows Update" on the "Start" menu, an
> hour glass flashes briefly twice, then nothing. "Windows
> Update" shortcut points to "%SystemRoot%\system32
> \wupdmgr.exe".
>
> 2. By navigating to Windows update with Internet
> Explorer, can start an update, but things seem to "hang"
> after download, but before install. Install never
> happens.
Square away the drivers issue first.
Next tip: you seem to be an AOL user. Do not use the AOL browser to get to Windows Update.
It must use the MS Internet Explorer.
Your item 1 seems to have the right target program. You have to be very aware of the other programs
running on your pc --- at the time you go to Windows Update. Close your running programs.
Sequence after a failed install at Windows Update site:
Do a cleanup. Delete your temporary internet cache.
Bring up Windows Explorer / Tools / Folder Options/ select VIEW Tab and look at all of settings listed.
"CHECK" (turn on) Display the contents of system folders.
Under column, Hidden files and folders----choose ( *select* ) Show hidden files and folders.
Next, un-check Hide extensions for known file types.
Next un-check Hide protected operating system files.
Use Windows Explorer. Go to C:\Windows\System32
If you have a sub-folder called * Catroot2 * (not Catroot) rename the
folder to CR2OLD. Or delete everything in that folder. Just make sure you do the right one.
This is for WIN2000 / Win XP:
Read, study, and do what this article recommends. One of the things you will do
is to *very carefully* remove some files from the WUTEMP folder ; plus some more.
WINUP: Error Message: "Software Update Incomplete, This Windows Update Software Did Not Update Successfully
<http://support.microsoft.com/default.aspx?scid=KB;[LN];Q319585>
A. Make sure you follow the sections for your operating system: XP or Win2000.
B. After doing Q319585, 2 controls IUCTL.dll & IUENGINE.dll will be renewed (re-downloaded)
during next Windows Update session.
You really need to look at the Windows Update.log and see what "Errors" are noted in there,
plus possibly looking at IUHIST.XML . And that may only be the beginning.
Look at your Windows Update log. For the last date & session of Windows Update....
Can you see any "Error" exception / code? write it back here.
%WINDIR%\Windows Update.log
C:\Windows\Windows Update.log (for Win XP)
C:\WINNT\Windows Update.log (for Win XP & WIN2000 )
Rename the update log to .OLD or delete the log.
For purposes of getting Windows Update items --- turn off antivirus; turn off firewall. Turn off browser add-ins like
ad-blocking utilities. Close your other running programs.
--
Maurice N
MVP Windows - Shell / User
Maurice N
If you were to look at the Windows update log, it may have an entry (entries) with Error that
would help to pin-down your pc's problem with Windows Update on-line functions.
%WINDIR%\Windows Update.log
C:\Windows\Windows Update.log (for Win XP)
C:\WINNT\Windows Update.log (for Win XP & WIN2000 )
Make very sure your pc has the correct & current date - & local time at where you are. (just in case. Having incorrect time
will give the W U servers/programs a hiccup.) (ie, don't have it a day ahead or backdated)
Close your open user-programs. Be very aware of all your "startup" programs.
Insure you have not turned off some key windows services in XP (maybe win2000/ME).
Just some of the services that need to be running:
System Restore
RPC remote procedure call service
Cryptography service
Do some cleanups first. Run Disk Cleanup to delete temporary internet files & cache.
Insure you have plenty of FREE space.
Use Windows Explorer. Go to C:\Windows\System32
If you have a sub-folder called * Catroot2 * (not Catroot) rename the
folder to CR2OLD. Better yet, delete all the contents of CATROOT2.
Do you have a firewall ? using Sygate? using Norton Internet Security?
If you are running Proxomitron, turn it off .
If you are using a firewall, either turn it off or insure Internet Explorer has access permissions to internet.
Insure your antivirus is _not blocking_ scripts , ActiveX programs, etc. Maybe turn it off.
If you have Norton Personal Firewall / Norton Internet Security or Sygate Personal Firewall , insure they allow
showing a valid User Agent string for the Internet Explorer browser.
Otherwise, Windows Update will assume & show you might be running an unknown Windows version.
Precautions should also to be taken with "ad blocking" utilities. It's best to turn those off.
They will interfere with functions of Internet Explorer, which are needed at Windows Update site.
If you have NetOP Remote Control from Danware : Netop has posted a fix at:
http://www.netop.com/tech/download/fix/fixwinup.exe
Have you rechecked the settings in your Internet Explorer ?
You may get to the windows update site, but yet a setting in IE could be the blocker.
Recheck your Security & Privacy settings AND the ADVANCED settings in I.E.
1. In Internet Explorer> Tools, click Internet Options, and then click Languages....
If this box is empty, add at least one language -- your usual national language.
If you happen to have 2 or more, move English up on this list.
2. Disable your Discussion Bar in Internet Explorer: Click
View. Point to Explorer Bar.
Click Discuss to *remove the check mark* and disable ( clear ) this .
3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru the list)
These are "some" of the items that I do have CHECKed (selected):
Under HTTP 1.1 settings --
Use HTTP 1.1 (ON / Selected)
and under Security :
Clear (un-check) the check box next to "Check for server certificate revocation" . ( *OFF* )
*Uncheck* Require server verification. ( * OFF * )
Use SSL 2.0 (ON / selected)
Use SSL 3.0 (ON)
Use TLS 1.0 (ON)
4. Internet Explorer > Tools > Internet Options > Connections Tab
Click on LAN Settings > * Uncheck* the Automatically detect settings.
Make sure _no other_ settings on this screen are enabled.
5. Internet Explorer > main menu /Tools/Internet Options >
Security Tab/ click on green icon Trusted Sites/click Sites
button.
Add these 3 entries to list of "Trusted Sites" -- the syntax as
follows -- with the * wildcard:
*.windowsupdate.microsoft.com <<<- *dot
*.download.windowsupdate.com <<<- *dot
v4.windowsupdate.microsoft.com
Make sure you are not *disabling* any scripting capabilities in I.E.
Recheck ActiveX acceptance. Instead of disable, try using "prompt".
On the SECURITY Tab > Custom level button > recheck all entries
under Settings. Review items that you may have disabled.
Apply changes to I.E. & exit out of it.
Bill
Thanks for your help. I will read the recommended
articles and follow the steps you've provided. A "windows
update.log" error code from the last session is:
2002-10-20 14:48:00 19:48:00 Error IUENGINE
Library download error and timed out (20319 ms). Will not
retry. (Error 0x80072EE7)
Thanks, Bill
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