I hope this helps you. I had the same problem. I am running windows vista
and my upgrade box was grayed out also. I read somewhere that you have to
run internet explorer as the administrator. All you do is right click on
explorer and click run as administrator. Then go to the link. I just copied
and pasted the link and it worked. However, my bad luck, I still couldn't
get the licensing to work after the update. I am sooooooo frustrated with
the DRM/Vista/Media Player stuff!!!!!!!!!!!!!!!
Anyway, Hope that helps
"Kim Aku" wrote:
> I have XP Pro SP3, and WMP 11.0.5721.5230.
> BBC iPlayer tells me there's a problem with my DRM.
> I have deleted the contents of C:\Documents and Settings\All Users\DRM, and
> restarted the PC, but still the 'upgrade' button on
> http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp remains greyed
> out.
> I have tried re-installing WMP 11, rolling it back to previous, etc. etc.
> but still that damn button remains greyed out.
> I've been round the houses with this for DAYS and Googled the problem, but
> without resolution, and would be grateful for any suggestions from someone
> who knows how all this horrible DRM stuff works....
"Kim Aku" wrote:
> However anyone else who can't refresh their DRM should always check that
> HKLM\SOFTWARE\Microsoft\DRM\DataPath does point to a valid location (which
> will most likely be C:\Documents and Settings\All Users\DRM), which should be
> empty. I don't think it matters if the actual DRM folder exists or not,
> since it should be created in the process of creating a valid set of files.
> At least this is how it appears to me...
>
Put your internet security to default, then low
"Kim Aku" wrote:
> Thanks, 2squirrelly; but actually, I think that it makes no difference
> whether you entirely delete the folder, just delete its contents, or rename
> it -- the effect will be the same insofar as it will be re-created if not
> there (which includes - obviously - renaming it), or filled if empty. The
> main thing is that if the contents are present but incorrect, they won't be
> replaced.
>
> However, I'm happy to say I found the answer, which will, however, not be
> much use to anyone else, since my my case the registry entry was pointing to
> a drive that no longer exists; something that won't normally happen.