HP PSC750 not working with ME

[Bill Henry]

I purchased an HP psc750 printer/scanner/copier 2 weeks
ago, and I cannot get it to print anything but cod when
connected to with my computer. I have a Gateway
Performance 800 with an Intel Fedora Chipset and 4 USB
ports (build date - 9/00). I followed the instructions to
the letter, and even reloaded Win ME. I had success
loading the software and printer on my neighbor's computer
with Win 98 on the first try. I have checked Intel, HP,
Gateway, and Microsoft for answers online, but so far, I've
gotten no answers or positive results.

A USB test program came with the HP, and when I run it, it
informs me that my drivers are Win 95, and that I should
update to Win ME for full USB support. I have never had
win 95 on my computer...

I cannot scan anything either. The scanner/digital camera
utility that is under the control panel (off of the "start"
button) gives me an error message when testing the
connection to the scanner.

All I get when I try to print from any program is a line or
two of code, and it spits outs several sheets of paper.

The strange thing is that it will successfully print out a
test page off of the HP utility window with no problem.

Is this a Driver issue with the USB ports? A hardware
issue with USB ports or Motherboard?

I've not yet called HP - I wanted to make sure I've checked
everything I can think of before doing so, but that will
come soon.

Thanks, Bill

[James]

Have you tried to download a new driver from HP.com??

>.
>

[C.D.Kuder]

Since the camera/scanner also does not work, this points to a USB related
problem. If the scanner/camera software installed win95 drivers when it was
installed, that may be the cause. It's also remotely possible that some sort
of BIOS USB support is causing the problem.
I'd likely try uninstalling the drivers for both, then go into safe mode and
uninstall the USB system. Then reboot, and see if the USB controller is
recognized and winME installs the proper drivers.

"James" <jsa...@cox-internet.com> wrote in message
news:0aeb01c27bb1$3f7c8c30$35ef2ecf@TKMSFTNGXA11...

[Les Stiefel]

What other cards are installed in your system? (Modem, NIC,Sound,etc.)?

What other USB devices, if any, are installed Separately?

Do they Work?

When you obtain the newest driver set from HP for your PSC system,
remove the drivers only by going into system >devices, printer (Or
multifunction devices) and click on your HP device and "remove" then
ok. - Disconnect PSC and restart. Next remove the USB Controller item
from the system controller. Then restart and redetect USB. Reconnect
the printer and install the new PSC driver instead of the original
ones supplied.

If all else fails you can perform "disk maintenance" (scandisk,
cleanup, defrag) as well.

Les Stiefel