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could not perform this operation because the default mail client is not properly installed

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MxM

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Oct 30, 2007, 10:39:08 PM10/30/07
to
When I click link which is mailto:somea...@somehere.com in IE or in Live
Mail,
IE window launches with the small error box "could not perform this
operation because the default mail client is not properly installed"

I did make windows live mail as default program. I tried even to make
windows mail (not live) as default program - it does not matter, it still
shows this
message.

HELP!!!

Gary VanderMolen

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Oct 30, 2007, 10:57:18 PM10/30/07
to
I notice you are using an older version of Windows Live Mail,
version 12.0.1184. You may want to upgrade to the latest version
(12.0.1365):
http://get.live.com/betas/maildesktop_betas

That should reset your default mail client setting.

--
Gary VanderMolen [MS-MVP WLM]


"MxM" <nospam@noemail> wrote in message news:uAJ42c2G...@TK2MSFTNGP05.phx.gbl...

MxM

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Oct 31, 2007, 7:56:00 PM10/31/07
to
Nope, did not help.

One thing I have noticed - I do not see MAILTO: protocol in "Associate a
file
type or protocol" window (should I?). So, I can't check the protocol
itself, but in "default programs" I do see Live Mail and I do see that it is
the default program.

I also do not understand, why when I click on the mailto: link, the IE
window opens. Why IE? I am in the mail program or in Firefox or in any other
non-IE place like in gadget, what calls IE out of it? It is as if IE is
associated with mailto protocol.

"Gary VanderMolen" <ga...@NoMail.invalid> wrote in message
news:#N7FGn2G...@TK2MSFTNGP03.phx.gbl...

Frank Saunders MS-MVP IE,OE/WM

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Oct 31, 2007, 8:57:16 PM10/31/07
to
"MxM" <nospam@noemail> wrote in message
news:eI6EamBH...@TK2MSFTNGP04.phx.gbl...

Did you scroll down to the bottom to see the Mailto protocol?

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not send email

Gary VanderMolen

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Oct 31, 2007, 9:04:36 PM10/31/07
to
Just because a program is listed as 'default' does not mean it has been
assigned all of the possible default actions or protocols. Try this:
Go to Default Programs, which you can access either from the Start menu
or via the Control Panel, then click the first item: "Set your default programs."
After a few seconds a list of programs comes up. Click on Windows Live Mail.
If it doesn't respond with "This program has all its defaults" then fix it by
clicking on the option indicated by the first green arrow.

Then, click the back arrow to get back to the first screen, click "Associate a
file type..." If you scroll all the way down, you should see the Protocols.

--
Gary VanderMolen [MS-MVP WLM]


"MxM" <nospam@noemail> wrote in message news:eI6EamBH...@TK2MSFTNGP04.phx.gbl...

MxM

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Nov 1, 2007, 1:28:07 AM11/1/07
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Yes I did. And I do not see it! Do you have it in your Vista?

"Frank Saunders MS-MVP IE,OE/WM" <franks...@mvps.org> wrote in message
news:C7C02296-8EBA-4545...@microsoft.com...

MxM

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Nov 1, 2007, 1:37:21 AM11/1/07
to
Yes, I did it multiple times. Windows Live Mail is set as default for
everything possible.

I do scroll to the bottom of the "associate a file type..." page and I do
see all other protocols there, but I do not see MAILTO protocol. Could it be
that earlier betas somehow screw up my system and removed the protocol
itself? I do not have and did not have (did not install any other mail
program except Windows Mail and this Windows Live Mail.

BTW the protocol does not appear even if I try make the Windows Mail (not
Live) program to be default for mail, and the mailto links do not work
either in this case.

"Gary VanderMolen" <ga...@NoMail.invalid> wrote in message

news:#4f9xMCH...@TK2MSFTNGP04.phx.gbl...

Gary VanderMolen

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Nov 1, 2007, 2:59:26 AM11/1/07
to
It may help to do a reset of Internet Explorer since it is responsible for
hyperlink management. In IE go to Tools, Internet Options, Advanced,
click Reset. Before you do that, you may want to save your cookies since
the reset wipes them out (File, Import and Export...).

--
Gary VanderMolen [MS-MVP WLM]


"MxM" <nospam@noemail> wrote in message news:Om4LHlEH...@TK2MSFTNGP05.phx.gbl...

Frank Saunders MS-MVP IE,OE/WM

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Nov 1, 2007, 11:29:42 PM11/1/07
to
Yes. Dosn near the very bottom in the Protocols section.

"MxM" <nospam@noemail> wrote in message

news:eqLqBgEH...@TK2MSFTNGP06.phx.gbl...


> Yes I did. And I do not see it! Do you have it in your Vista?
>
> "Frank Saunders MS-MVP IE,OE/WM" <franks...@mvps.org> wrote in message
> news:C7C02296-8EBA-4545...@microsoft.com...
>> "MxM" <nospam@noemail> wrote in message
>> news:eI6EamBH...@TK2MSFTNGP04.phx.gbl...
>>> Nope, did not help.
>>>
>>> One thing I have noticed - I do not see MAILTO: protocol in "Associate a
>>> file
>>> type or protocol" window (should I?). So, I can't check the protocol
>>> itself, but in "default programs" I do see Live Mail and I do see that
>>> it is
>>> the default program.
>>>
>>> I also do not understand, why when I click on the mailto: link, the IE
>>> window opens. Why IE? I am in the mail program or in Firefox or in any
>>> other non-IE place like in gadget, what calls IE out of it? It is as if
>>> IE is associated with mailto protocol.
>>>
>>> "Gary VanderMolen" <ga...@NoMail.invalid> wrote in message
>>> news:#N7FGn2G...@TK2MSFTNGP03.phx.gbl...
>>>> I notice you are using an older version of Windows Live Mail,
>>>> version 12.0.1184. You may want to upgrade to the latest version
>>>> (12.0.1365):
>>>> http://get.live.com/betas/maildesktop_betas
>>>>
>>>> That should reset your default mail client setting.
>>>>

MxM

unread,
Nov 2, 2007, 9:51:01 AM11/2/07
to
Reset IE, did not help. Still same message and still no MAILTO protocol in
the protocol list.

"Gary VanderMolen" <ga...@NoMail.invalid> wrote in message

news:e23RpZFH...@TK2MSFTNGP02.phx.gbl...

MxM

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Nov 2, 2007, 9:51:28 AM11/2/07
to
Do you know how I can add the protocol there?

"Frank Saunders MS-MVP IE,OE/WM" <franks...@mvps.org> wrote in message

news:eMAAhCQ...@TK2MSFTNGP02.phx.gbl...

Frank Saunders MS-MVP IE,OE/WM

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Nov 2, 2007, 10:37:40 AM11/2/07
to
"MxM" <nospam@noemail> wrote in message
news:eGYe8dVH...@TK2MSFTNGP05.phx.gbl...

> Do you know how I can add the protocol there?


Not really, but try this:

Start | Default programs | Set default programs
Choose Windows Mail and click Set as Default.

brink

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Nov 2, 2007, 12:25:24 PM11/2/07
to

MxM;499175 Wrote:
> When I click link which is mailto:someaddress@xxxxxx in IE or in Live

> Mail,
> IE window launches with the small error box "could not perform this
> operation because the default mail client is not properly installed"
>
> I did make windows live mail as default program. I tried even to make
> windows mail (not live) as default program - it does not matter, it
> still
> shows this
> message.
>
> HELP!!!

Hi MxM,

Make sure that "Windows Live Mail" and "Internet Explorer" are set as
the default program. This tutorial will show you how. Just select one of
them and click "Set this program as default" and repeat for the other
one.

'Default Programs - Program Default Associations'
(http://www.vistax64.com/tutorials/83196-default-programs-program-default-associations.html)

Shawn


--
brink

*There are no dumb questions, just the people that do not ask them.*
WWW.VISTAX64.COM (\"HTTP://WWW.VISTAX64.COM\")
*Please post feedback to help others.*

Gary VanderMolen

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Nov 2, 2007, 2:07:40 PM11/2/07
to
It sounds like some critical keys may be missing from your
Windows registry. I suggest a repair-install of Vista:
http://www.vistax64.com/tutorials/88236-repair-install-vista.html

--
Gary VanderMolen [MS-MVP WLM]


"MxM" <nospam@noemail> wrote in message news:OQK7sdVH...@TK2MSFTNGP02.phx.gbl...

MxM

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Nov 2, 2007, 6:50:08 PM11/2/07
to
Is there anything else I can do without reinstalling Vista?

"Gary VanderMolen" <ga...@NoMail.invalid> wrote in message

news:#IQ$KtXHIH...@TK2MSFTNGP03.phx.gbl...

Flash1223

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Nov 2, 2007, 10:06:00 PM11/2/07
to

"MxM" wrote:

> I'm getting the same message except I'm using MS Outlook 2003. Any suggestions on how to fix that?

Gary VanderMolen

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Nov 2, 2007, 10:51:42 PM11/2/07
to
I don't know. I looked around for a registry fix for the MailTo
protocol, but didn't see anything.
The Vista repair-reinstall is supposed to leave existing programs
and data intact, so you shouldn't lose anything.

--
Gary VanderMolen [MS-MVP WLM]


"MxM" <nospam@noemail> wrote in message news:OnIQ%23KaHI...@TK2MSFTNGP02.phx.gbl...

Ramesh, MS-MVP

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Nov 2, 2007, 11:19:21 PM11/2/07
to
Hi MxM,

Click Start, type the following in the Search box and press ENTER.

cmd /k reg query hkcr\mailto

Copy the output and post it here.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"MxM" <nospam@noemail> wrote in message news:OnIQ%23KaHI...@TK2MSFTNGP02.phx.gbl...

MxM

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Nov 3, 2007, 5:44:00 PM11/3/07
to
Here it is:

HKEY_CLASSES_ROOT\mailto
FriendlyTypeName REG_EXPAND_SZ @%ProgramFiles%\Windows
Mail\winmail.ex
e,-211

HKEY_CLASSES_ROOT\mailto\DefaultIcon
HKEY_CLASSES_ROOT\mailto\shell

C:\Windows\system32>

"Ramesh, MS-MVP" <ram...@XOX.mvps.org> wrote in message
news:eHxCFhcH...@TK2MSFTNGP02.phx.gbl...

Gary VanderMolen

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Nov 3, 2007, 9:07:39 PM11/3/07
to
My output is somewhat different:

HKEY_CLASSES_ROOT\mailto
(Default) REG_SZ URL:Mail Protocol
EditFlags REG_DWORD 0x2
URL Protocol REG_SZ
FriendlyTypeName REG_SZ @ieframe.dll,-910

HKEY_CLASSES_ROOT\mailto\DefaultIcon
HKEY_CLASSES_ROOT\mailto\shell

--
Gary VanderMolen [MS-MVP WLM]


"MxM" <nospam@noemail> wrote in message news:ubS0vKmH...@TK2MSFTNGP04.phx.gbl...

MxM

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Nov 3, 2007, 11:34:06 PM11/3/07
to
So, what does it mean?

"Gary VanderMolen" <ga...@NoMail.invalid> wrote in message

news:OEcpi8n...@TK2MSFTNGP04.phx.gbl...

Ramesh, MS-MVP

unread,
Nov 4, 2007, 1:26:08 AM11/4/07
to
My mistake. You want to enumerate subkeys also. Run this:

cmd /k reg query hkcr\mailto /s

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"MxM" <nospam@noemail> wrote in message news:eDDMZOpH...@TK2MSFTNGP04.phx.gbl...

MxM

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Nov 5, 2007, 8:11:35 PM11/5/07
to
Here it is:


HKEY_CLASSES_ROOT\mailto
FriendlyTypeName REG_EXPAND_SZ @%ProgramFiles%\Windows
Mail\winmail.exe,-211

HKEY_CLASSES_ROOT\mailto\DefaultIcon

HKEY_CLASSES_ROOT\mailto\shell

HKEY_CLASSES_ROOT\mailto\shell\open

HKEY_CLASSES_ROOT\mailto\shell\open\command


C:\Windows\system32>

"Ramesh, MS-MVP" <ram...@XOX.mvps.org> wrote in message

news:eqRbGuq...@TK2MSFTNGP02.phx.gbl...

Ramesh, MS-MVP

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Nov 6, 2007, 12:46:28 AM11/6/07
to
MxM,

It's evident that the (default) value for the mailto: command is missing. Try this first:

Click Start, select Default Programs
Click Set program access and computer defaults
Click Custom, and select Windows Mail
Click OK

If all goes well, the mailto: protocol entry should be restored. If not, post back.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"MxM" <nospam@noemail> wrote in message news:O4cvEIB...@TK2MSFTNGP03.phx.gbl...

MxM

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Nov 6, 2007, 7:31:13 PM11/6/07
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It has worked! Thank you very very much!!!

"Ramesh, MS-MVP" <ram...@XOX.mvps.org> wrote in message

news:#YyehhDI...@TK2MSFTNGP04.phx.gbl...

MxM

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Nov 6, 2007, 9:18:09 PM11/6/07
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... you have saved me windows reinstall BTW!

"Ramesh, MS-MVP" <ram...@XOX.mvps.org> wrote in message

news:#YyehhDI...@TK2MSFTNGP04.phx.gbl...

Ramesh, MS-MVP

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Nov 6, 2007, 10:40:20 PM11/6/07
to
You're very welcome!

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"MxM" <nospam@noemail> wrote in message news:uW6RFWNI...@TK2MSFTNGP03.phx.gbl...

Nacho

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Jan 14, 2008, 6:28:02 PM1/14/08
to
Hi Ramesh

I have the same problem

HKEY_CLASSES_ROOT\mailto
FriendlyTypeName REG_SZ @ieframe.dll,-910
URL Protocol REG_SZ
<Default> REG_SZ

C:\Windows\system32>

Also my Mailto registry (Default) REG_SZ the data is blank

Regards
Nacho

Frank Saunders MS-MVP IE,OE/WM

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Jan 14, 2008, 8:57:24 PM1/14/08
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"Nacho" <Na...@discussions.microsoft.com> wrote in message
news:31C060D3-0B78-4DB9...@microsoft.com...

Save the part between the lines as MailTo.reg:

---------------------------MailTo.reg------------------------------------
Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\mailto]
@="URL:Mail Protocol"
"EditFlags"=dword:00000002
"URL Protocol"=""
"FriendlyTypeName"=hex(2):40,00,25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,\
00,46,00,69,00,6c,00,65,00,73,00,25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,\
77,00,73,00,20,00,4d,00,61,00,69,00,6c,00,5c,00,77,00,69,00,6e,00,6d,00,61,\
00,69,00,6c,00,2e,00,65,00,78,00,65,00,2c,00,2d,00,32,00,31,00,31,00,00,00

[HKEY_CLASSES_ROOT\mailto\DefaultIcon]
@=hex(2):25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,69,00,6c,00,65,\
00,73,00,25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,20,00,4d,00,\
61,00,69,00,6c,00,5c,00,57,00,69,00,6e,00,4d,00,61,00,69,00,6c,00,2e,00,65,\
00,78,00,65,00,2c,00,2d,00,32,00,00,00

[HKEY_CLASSES_ROOT\mailto\shell]

[HKEY_CLASSES_ROOT\mailto\shell\open]

[HKEY_CLASSES_ROOT\mailto\shell\open\command]
@=hex(2):22,00,25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,69,00,6c,\
00,65,00,73,00,25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,20,00,\
4d,00,61,00,69,00,6c,00,5c,00,57,00,69,00,6e,00,4d,00,61,00,69,00,6c,00,2e,\
00,65,00,78,00,65,00,22,00,20,00,2f,00,6d,00,61,00,69,00,6c,00,75,00,72,00,\
6c,00,3a,00,22,00,25,00,31,00,22,00,00,00
---------------------------MailTo.reg------------------------------------
Right click the saved file and choose Merge and Windows Mail should become
the default program for MailTo links.


--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com

Do not reply with email

Nacho

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Jan 14, 2008, 9:47:02 PM1/14/08
to
Thanks heaps....boy wouldn't it be a lot easier if it just worked in the
first place.

Regards
Peter

Jake the Gamer

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Feb 19, 2008, 11:46:03 AM2/19/08
to

Thanks to Ramesh Srinivasan for solving the problem for me to. Found
this solution through Google and have just joined the forum. Once again
thanks


--
Jake the Gamer
Posted via http://www.vistaheads.com

Ramesh, MS-MVP

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Feb 19, 2008, 11:41:59 PM2/19/08
to
You're welcome Jake.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"Jake the Gamer" <Jake.the.G...@no-mx.forums.vistaheads.com> wrote in message news:Jake.the.G...@no-mx.forums.vistaheads.com...

lanceg1041

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Mar 16, 2008, 1:04:56 PM3/16/08
to

I have been searching for this answer for weeks now and finally found
this forum. The registry merge did the trick. Thanks for the help!!!!


--
lanceg1041
Posted via http://www.vistaheads.com

Ramesh, MS-MVP

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Mar 17, 2008, 1:29:04 AM3/17/08
to
http://groups.google.com/group/microsoft.public.windows.vista.mail/browse_frm/thread/77666a7378d7864e/9a82d8041cb11032?tvc=1&q=lanceg1041#9a82d8041cb11032

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

Winhelponline.com blog http://www.winhelponline.com/blog


"lanceg1041" <lanceg10...@no-mx.forums.vistaheads.com> wrote in message news:lanceg10...@no-mx.forums.vistaheads.com...

ioasw

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May 6, 2008, 9:59:11 PM5/6/08
to

DO NOT DO ANY OF THIS!!!!!!!!!!!!!!!

This is a very simple fix:

Go to Start button, click Default Programs, click Set program access
and computer defaults, click Custom, and under Choose Default e-mail
program: click Windows Live Mail, and click OK, it will take a few
seconds to set the system, and thats it, you should now be able to use
Live Mail with any browser.


--
ioasw
Posted via http://www.vistaheads.com

Sam

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May 17, 2008, 3:39:01 PM5/17/08
to
Thank GOD!!! I've spent hours looking through all these solution, checking
the default settings of Windows Mail and IE, then fianlly got to the Protocol
solution- with NO directions as to how to get the MailTo Protocol added the
list.....This very simple fix did the trick!!! Thank you for returning me to
my work and getting me back to being PRODUCTIVE!!!

terrilinda

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Oct 20, 2008, 8:59:12 AM10/20/08
to

I hate to say this, but it is the Vista operating system. I did
automatic updates and now having MORE problems than the usual ones, such
as driver updates. I think that somebody is playing an experimental
joke on us.


--
terrilinda
Posted via http://www.vistaheads.com

Gary VanderMolen

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Oct 20, 2008, 12:17:16 PM10/20/08
to
Well, you must be one of the few unlucky ones, because Vista
has been trouble-free for me and most people I deal with.
Vista problems are usually due to running old (non-compatible)
software and drivers.

--
Gary VanderMolen, MS-MVP (Mail)


"terrilinda" <terrilin...@no-mx.forums.vistaheads.com> wrote in message
news:terrilin...@no-mx.forums.vistaheads.com...

Salton

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Feb 17, 2009, 11:01:41 AM2/17/09
to

COULD NOT PERFORM THIS OPERATION BECAUSE THE DEFAULT MAIL CLIENT IS NOT
PROPERLY INSTALLED
for more info on this error, refer this -
http://forums.techarena.in/technology-internet/1125055.htm


--
Salton
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