command failed to execute.

[Craig and Vicki Sorenson]

I upgraded to IE8 yesterday, and have experienced this problem since then. I
was previously able to open the attachments, but now I am getting the error
message, Command failed to execute.
--
Vicki

[Gary VanderMolen]

The only known fix at this time is to uninstall IE8:
http://support.microsoft.com/kb/957700

--
Gary VanderMolen, MS-MVP (Mail)

"Craig and Vicki Sorenson" <CraigandVi...@discussions.microsoft.com> wrote in message news:660C3529-894D-4953...@microsoft.com...

[Grady Fuller]

Gary, in another post someone suggested to abandom opening email thru the
Start Icon and opening email from IE8. This works very well!! click on
Start, then the double arrows to the right opening IE8. Then click on
"mail"! ...........
Grady

[Gary VanderMolen]

Thanks. It was Rainald who posted earlier today that changing the icon used
to start Windows Mail may fix all but .TXT and .JPG attachments.

--
Gary VanderMolen, MS-MVP (Mail)

"Grady Fuller" <Grady...@discussions.microsoft.com> wrote in message news:193F7365-A483-49BD...@microsoft.com...

[Rainald Taesler]

Grady Fuller wrote:

> Gary, in another post someone suggested to abandom opening email thru
> the Start Icon and opening email from IE8. This works very well!!
> click on Start, then the double arrows to the right opening IE8.
> Then click on "mail"! ...........

This method works for most file types (Office files, PDFs etc.).
The problem remains with JPG and TXT attachments, however.

That it works has to do with the fact that the standard link
(LNK)/shortcut in the Start menu (and on the desktop / the QuickLaunch
lost) is not used when WinMail is called from IE.

The same effect can be obtained if one fixes the entry in the LNK's
properties in the field "Run in".
The default entry causes that the a temporary file needed for opening
the attachment can not be created and therefore not be found in the
specified directory.

If one edits the field and enters a location with full write access
(f.e. %UserProfile%) the temporary files are created there and be
opened.

Taking this route is easy enough and provides the normal access to
WinMail.

Caveat: JPG and TXT file will not be opened (as said above).

HTH
Rainald

[Rainald Taesler]

Gary VanderMolen wrote:

> Thanks. It was Rainald who posted earlier today that changing the
> icon used to start Windows Mail may fix all but .TXT and .JPG
attachments.

Thanks for referring to my findings.
To be complete: Not changing the "icon" but editing the properties of
the LNK/shortcut used for launching WinMail (specifying a different
destination in the field "Run in:").

IMO you might add this recipe to your standard recommendation as an
alternative to the radical solution of uninstalling IE8.
I for one can live with this workaround, opening TXT and JPG attachments
after saving to a temp directory. May others feel the same.

Rainald
P.S. Thanks for your kind e-mail. I'll reply tomorrow.

[Gary VanderMolen]

Good point. Will do.
Incidentally, in my Win7 the field is labeled 'Start in', and the path says
"C:\Program Files\Windows Mail".

--
Gary VanderMolen, MS-MVP (Mail)

"Rainald Taesler" <tae...@gmx.de> wrote in message news:%23scMoc1...@TK2MSFTNGP03.phx.gbl...

[Rainald Taesler]

Gary VanderMolen wrote:

> Good point. Will do.

OK, fine ;-)

> Incidentally, in my Win7 the field is labeled 'Start in',

Oh I see. This seems to be the correct term.
"Run in:" was *my* translation (my Win speaks German and unfortunately I
do not have a MUI pack)

> and the path says
> "C:\Program Files\Windows Mail".

Yes, that's the culprit!
I assume that with the bug the system tries to place the temporary file
there (god knows why). At least it's trying to open it from there (the
error messages from Office apps show this path).
If one changes the destination to a directory with full writing
permissions this fixes the problem (except the said JPG and TXT files).
I think just %UserProfile% will be the best replacement for the
program's path.

Regards
Rainald

[G.Dorsey]

I also installed OE8 & can no longer open attachments. HP suggested that I
reinstall Windows Mail; I tried it...doesn't work. WHAT CAN BE DONE? As an
alternative, I'm saving mail with attachments to Documents, and opening
there. I want solution!
--
G.Dorsey

[Chero]

IMHO, uninstalling IE8 is not a "drastic" solution to this problem (and it
worked for all attachments). It is unacceptibly tedious (to me) to have to
save .jpg, .txt or even forwarded .eml files and then open them somewhere
else. Sincere question: What does IE8 offer that makes up for the loss of
productive time?

Home user

[Gary VanderMolen]

Does the error message say something like, the file can not be found?
If so, that's a known issue that is affecting some who installed IE8.
One workaround is to uninstall IE8, which reverts you back to IE7.
Even without uninstalling IE8 you can make it work for all but TXT and
JPG attachments by doing the following:

Right-click on the shortcut that you use to open Windows Mail.
Select Properties. In the field labeled 'Start in' change the entered
value to %UserProfile%. Click OK. Restart Windows Mail and try opening
attachments.

--
Gary VanderMolen, MS-MVP (Mail)

"G.Dorsey" <GDo...@discussions.microsoft.com> wrote in message news:AECAE357-0F47-4431...@microsoft.com...

[KayCee]

This doesn't work for me as Yahoo is my default home page when I open IE8. I
can't open Windows mail from my Yahoo page. just Yahoo mail. How do I
uninstall IE8?
Kathy

[Rainald Taesler]

G.Dorsey wrote:

> I also installed OE8 & can no longer open attachments. HP suggested
> that I reinstall Windows Mail; I tried it...doesn't work.

Strange advice.
But most HP support is not yet aware if the IE8-WinMail bug.

Just curious: How does one re-install WinMail?

> WHAT CAN BE DONE? As an alternative, I'm saving mail with
> attachments to Documents, and opening there. I want solution!

Many - not only *you* - want a solution <g>.

But there is none at present, except uninstalling IE8.

If you could live with my workaround which reduces the problem to only
JPG and TXT attachments:

Right-click on the shortcut that you use to open Windows Mail.
Select Properties. In the field labeled 'Start in' change the entered
value to %UserProfile%. Click OK. Restart Windows Mail and try opening
attachments.

It would be nice if you could report back if this works for you.

Rainald

[Hogue@discussions.microsoft.com Nancy Hogue]

As a work around, if you really want to see the attachment. Right click on
the attachment and Save to your documents. Go to documents and open/run.
Worked for me anyway and I have IE8.

Nancy Hogue

[KCROCKET]

What is IEB???

I had no problems getting my attachments until today. I recently upgraded
from a trial software program that included outlook, powerpoint, excel and
word. Now, I only have the student edition which excluded "OUTLOOK". I also
noticed I now CAN NOT send an email to someone from that direct website. I
have to save the site to my desktop and then go the the desktop to SEND to an
EMAIL RECIPIENT. Does anyone have any good info on this? Thanks - Rick

"Craig and Vicki Sorenson" wrote:

[Nancy Hogue]

"re Krocket question whais IEB

IE8 is Internet Explorer version 8 which some of us have recently upgraded
to and hence the problems with attachments on Vista.

[Gary VanderMolen]

Outlook tends to hold unto the default mail program designation.
Open the Default Programs applet, which you can access either from
the Start menu or via the Control Panel, then click the first item:
"Set your default programs."
After a few seconds, a list of programs comes up. Click on "Windows
Mail". If it doesn't respond with "This program has all its defaults"
then fix it by clicking on the option indicated by the first green arrow.

--
Gary VanderMolen, MS-MVP (Mail)

"KCROCKET" <KCRO...@discussions.microsoft.com> wrote in message news:05B869CF-2E6A-4310...@microsoft.com...

[Rainald Taesler]

Nancy Hogue schrieb:

> As a work around, if you really want to see the attachment. Right
> click on the attachment and Save to your documents. Go to documents
> and open/run. Worked for me anyway and I have IE8.

Yes, this always works. But it's just a workaround and no solution.

Rainald

[Hart@discussions.microsoft.com Bob Hart]

I have two PCs. One with Vista and one with XP, both have IE8. The one with
XP has no problem, the one with Vista does.

Bob Hart

"Craig and Vicki Sorenson" wrote:

[Gary VanderMolen]

Yes, apparently Vista is one of the necessary ingredients for the problem to occur.

--
Gary VanderMolen, MS-MVP (Mail)

"Bob Hart" <Bob Ha...@discussions.microsoft.com> wrote in message news:8F59D8FF-46E0-428E...@microsoft.com...

[Rainald Taesler]

Bob Hart wrote:
> "Craig and Vicki Sorenson" wrote:

>> I upgraded to IE8 yesterday, and have experienced this problem since
>> then. I was previously able to open the attachments, but now I am
>> getting the error message, Command failed to execute.
>

> I have two PCs. One with Vista and one with XP, both have IE8. The
> one with XP has no problem, the one with Vista does.

That's just normal.

The Bug only appears with WinMail (not with OE).

It's a Vista security settings issue.
So it does not affect XP systems.

Rainald

[TINSHOP]

I right cliced to save, and placed in 'DOCUMENTS" then retrieved it and
opened it. Worked for me!
--
CZERWONY

"Craig and Vicki Sorenson" wrote:

[Gary VanderMolen]

Yes, that's a known workaround, but often not as convenient as opening
the attachment directly inside Windows Mail.

--
Gary VanderMolen, MS-MVP (Mail)

"TINSHOP" <CH...@WAHOO.COM> wrote in message news:C3213B70-1846-44FA...@microsoft.com...

[Gary VanderMolen]

I don't understand. If you only use Yahoo's webmail, why are you concerned
about a Windows Mail problem? Please explain your concern more fully.

--
Gary VanderMolen, MS-MVP (Mail)

"KayCee" <Kay...@discussions.microsoft.com> wrote in message news:FA8106C9-E845-4B96...@microsoft.com...

[Rainald Taesler]

TINSHOP wrote:
> "Craig and Vicki Sorenson" wrote:

>> I upgraded to IE8 yesterday, and have experienced this problem since
>> then. I was previously able to open the attachments, but now I am
>> getting the error message, Command failed to execute.

> I right cliced to save, and placed in 'DOCUMENTS" then retrieved it

> and opened it. Worked for me!

Yes, this always works. But it does not solve the problem. Just a
workaround not being too comfortable.

Rainald

[Van Pahrump]

Don't tell my wife, but I think I'm in love with you. That worked!

Do you think MS will issue a patch to permanently fix this?

Thanks again.

Van

[Rainald Taesler]

Van Pahrump wrote:

>> As a work around, if you really want to see the attachment. Right
>> click on the attachment and Save to your documents. Go to documents
>> and open/run. Worked for me anyway and I have IE8.
>

> Don't tell my wife, but I think I'm in love with you. That worked!
>
> Do you think MS will issue a patch to permanently fix this?

So far there is no fix as no one really knows what might be going in.

The only way to cure the problem is to uninstall IE8.
And there is a workaround reducing the problems to JPG and TXT files:

Right-click on the shortcut that you use to open Windows Mail. Select
Properties. In the field labeled 'Start in' change the entered value to
%UserProfile%. Click OK. Restart Windows Mail and try opening
attachments.

Rainald

[Hilly27]

"Craig and Vicki Sorenson" wrote:

> I upgraded to IE8 yesterday, and have experienced this problem since then. I
> was previously able to open the attachments, but now I am getting the error
> message, Command failed to execute.

> --
> Vicki

[Rainald Taesler]

Hilly27 wrote:

NIL

What do you want to say/ask?

Rainald

[Van Pahrump]

Rainald:

Thanks for all your help.

About 10 days ago "Dave" made the same suggested workaround suggestion. I
did delete what was in "Srart In" and it seemed to work for saving my photos.
BUT now I can neither send or receive e-mails. So...I thought the answer must
be to reinsert "UserProfile%' in "Start in." BUT I can only get to after the
"e" in "None" in "Shortcut Key" in "Properties"- and can't move my cursor off
that to the "Start In" box to re-type the aformentioned reinsertion. Any
ideas how to fix this?

Thanks,

Van in Pahrump

[Rainald Taesler]

Van Pahrump wrote:
>
> About 10 days ago "Dave" made the same suggested workaround
> suggestion. I did delete what was in "Srart In" and it seemed to work
> for saving my photos.

From all we heard so far there is no problem with *saving* attachments.
It's just opening attachments from WinMail directly.

> BUT now I can neither send or receive e-mails.

This very strange. It must be a different issue.

> So...I thought the answer must be to reinsert "UserProfile%' in
> "Start in."

It should be %UserProfile% (with a leading "%" key and one at the end.

> BUT I can only get to after the "e" in "None" in
> "Shortcut Key" in "Properties"- and can't move my cursor off that to
> the "Start In" box to re-type the aformentioned reinsertion. Any
> ideas how to fix this?

Very strange.
I would suggest to delete the shortcut and try to launch WinMail from
"C:\Program Files\Windows Mail\

Thereafter you can create a new shortcut.

Rainald

*---

[jb]

[jb]

This sounds ridiculous but if I use Windows Mail from my Start Menu, my
attachments will not open. If I open Windows Mail from the shortcut on my
desktop, the attachments open perfectly. If one method doesn't work, try the
other.
jb

[jb]

Try switching from your Start menu (Windows Mail) to your shortcut on your
desktop (or vice-versa). Sounds ridiculous but I can open attachments if I
open Windows Mail from my desktop but CAN'T open them if I use my Windows
Mail from the Start-up Menu. This is a new problem for me, but if I use my
desktop shortcut, i can open all attachments.

[Rainald Taesler]

jb wrote:
> "Craig and Vicki Sorenson" wrote:

>> I upgraded to IE8 yesterday, and have experienced this problem since
>> then. I was previously able to open the attachments, but now I am
>> getting the error message, Command failed to execute.

> Try switching from your Start menu (Windows Mail) to your shortcut on
> your desktop (or vice-versa).

This will only solve the problem *partially*!

> Sounds ridiculous but I can open
> attachments if I open Windows Mail from my desktop but CAN'T open
> them if I use my Windows Mail from the Start-up Menu. This is a new
> problem for me, but if I use my desktop shortcut, i can open all
> attachments.

It may *SOUND* ridiculous, but it is anything but that:
Obviously you have *different* shortcuts for launching WinMail (a) in
your desktop and (b) in the Start-up menu.

Besides other - still mysterious - conditions, one of the factors
relevant for the "IE8-WinMail-bug" is the location for storing the
temporary files needed for opening the attachments.

I'd bet that there are different settings in your shortcuts on the
desktop on the one side and in the Start-up menu OTH.
Pls check the properties of both shortcuts and look for the entries in
the field "Start in:"; then report back what you have there.

In addition:
Pls test things with JPG- and TXT-attachments (you may send a mail to
yourself with both types of files).
Wait a while and test again and again. Use IE for surfing in between.
I'm rather sure that even with the destination %UserProfile% or %Temp%
in the field "Start in:" sooner or later trying to open JPG and/or TXT
attachments will lead to error messages telling that the file could not
be found.

Thanks for your co-operation

Rainald

[Rainald Taesler]

jb wrote:
> "Craig and Vicki Sorenson" wrote:

>> I upgraded to IE8 yesterday, and have experienced this problem since
>> then. I was previously able to open the attachments, but now I am
>> getting the error message, Command failed to execute.

> This sounds ridiculous but if I use Windows Mail from my Start Menu,

> my attachments will not open. If I open Windows Mail from the
> shortcut on my desktop, the attachments open perfectly. If one
> method doesn't work, try the other.

How about JPG- and/or TXT-attachments??

Pls see my parallel posting.

Rainald

[Van Pahrump]

Well, I did use the proper "%" prefix, and I did try deleting the Shortcut
and starting WinMail over. Same result- stuck after "None." Maybe I'm just
unsure on how to start over at "C:\Program Files..."

You were also correct re all your surmises about what I was doing re Photo
Gallery: I did mean "Open" and I did try mthe lower right hand corner. At
this point it's probably the photo itself that can't be edited.

But, that issue is moot for me presently as I'm just trying to undo David's
5/20 fix, so I can at least send/receive e-mails- and am getting nowhere.

Thanks again.

Van

[Gary VanderMolen]

I doubt that David's fix has anything to do with your sending and receiving
failure. But just to be on the safe side, create a new shortcut.
Navigate to C:\Program Files\Windows Mail\WinMail.exe, right-click
on that file, select "Create Shortcut".

Do you get an error message when you try to send or receive? If so,
right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

--
Gary VanderMolen, MS-MVP (Mail)

"Van Pahrump" <VanPa...@discussions.microsoft.com> wrote in message news:8C8317C7-CFE3-4491...@microsoft.com...

[Rainald Taesler]

Van Pahrump wrote:
> Well, I did use the proper "%" prefix, and I did try deleting the
> Shortcut and starting WinMail over. Same result- stuck after "None."
> Maybe I'm just unsure on how to start over at "C:\Program Files..."

Sorry, I can not understand what you did and what not :-( :-(

Did you only *TRY* to delete the shortcut and the thing could not be
deleted?
Or did you delete it?

And: Did you create a new shortcut as I had suggested and (Gary too)?

What happens when you click on the C:\Program Files\Windows
Mail\Winmail.exe?

> You were also correct re all your surmises about what I was doing re
> Photo Gallery: I did mean "Open" and I did try mthe lower right hand
> corner. At this point it's probably the photo itself that can't be
> edited.

OK, thanks for the feedback.

> But, that issue is moot for me presently as I'm just trying to undo
> David's 5/20 fix, so I can at least send/receive e-mails- and am
> getting nowhere.

As said before I'm sure that your problem is not related to Dave's
"fix".

Rainald

[Van Pahrump]

Again, thanks for helping a neophyte like me.

Yes, I did delete the entire "Start In" Shortcut. I took David's option to
do that vs his other suggestion of deleting what was already in "Start" down
to the "%User...". I also deleted the Shortcut and rcreated a new one- and
still couldn't get off being stuck after "None".

I not sure how to get to the "C:\Program...."

Thanks.

Van

[Asher-Winston-Salem NC@discussions.microsoft.com Mike Asher-Winston-Salem NC]

With the help of my daughter in law, I went to Control Panel, Uninstall
Programs, then in the left column at the top select "view installed updates"
I scrolled down & removed IE8 and restarted my PC and evertything is OK.

I also removed the Norton Anti-Virus that came with the PC (it has expired
June 1st) to make sure that wasn't also contributing to the problem. And I
also went to my "security" settings under windows mail, options to make sure
box #2 was unchecked.

This worked for me. Hope this helps

Mike

"Craig and Vicki Sorenson" wrote:

> I upgraded to IE8 yesterday, and have experienced this problem since then. I
> was previously able to open the attachments, but now I am getting the error
> message, Command failed to execute.

> --
> Vicki

[Gary VanderMolen]

As a follow-up to removing Norton Antivirus, download and run their
debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Debris left behind may not be causing a problem right now, but it could
in the future.

--
Gary VanderMolen, MS-MVP (Mail)

"Mike Asher-Winston-Salem NC" <Mike Asher-Winston-Salem N...@discussions.microsoft.com> wrote in message news:B6A950E8-7B08-4D6F...@microsoft.com...

[Dick]

Here is the scoop. Open Internet Exployer. At the top click on "read Mail",
not to be confused with yahoo mail. Anyway, I clicked on it and now the
attachements in "windows mail" open.
--
Dick

[A@discussions.microsoft.com Daniela A]

I followed the advice of going to Properties and changing the Start in to
%UserProfile%
I opened the mail again and had no problems opening the attachments. This
is on an HP Laptop. On my husbands HP Desktop, both with Vista, this does
not work and no attachments will open. My error message was "command failed
to execute" his error is once Word opens it states "the file cannot be
found".

Despite some requests, I have not seen a response indicating exactly how to
uninstall 8 and reinstall 7. I would appreciate receiving that if this will
not work for the other computer. The previous version worked perfectly!

[t-4-2]

To uninstall IE 8 : http://support.microsoft.com/kb/957700
You do NOT re-install IE 7. Once IE 8 is uninstalled, it will revert back to
IE 7.
t-4-2

"Daniela A" <Daniela A...@discussions.microsoft.com> wrote in message
news:E71BCE55-918B-4FBB...@microsoft.com...

[Rainald Taesler]

Dick wrote:
Craig and Vicki Sorenson wrote:

>> I upgraded to IE8 yesterday, and have experienced this problem since
>> then. I was previously able to open the attachments, but now I am
>> getting the error message, Command failed to execute.

> Here is the scoop. Open Internet Exployer. At the top click on "read

> Mail", not to be confused with yahoo mail. Anyway, I clicked on it
> and now the attachements in "windows mail" open.

Thanks for sharing your recipe.
Launching WinMail this way gas been suggested before. It's not a fix,
however. :-( :-(
The problem remains with JPG and TXT files.

Did you check for attachments of these file types?

The same result - JPG and TXT still crashing, other file types OK - can
be gained and made persistent by a workaround:

[t-4-2]

Vista Home premium SP 1, WLM 14v and WM
What " Read Mail " ? Top Where ? Not in my Internet Explorer.
t-4-2

"Dick" <Di...@discussions.microsoft.com> wrote in message
news:6B914F48-FF4A-44A5...@microsoft.com...

[Rainald Taesler]

Daniela A wrote:
> I followed the advice of going to Properties and changing the Start
> in to %UserProfile%
> I opened the mail again and had no problems opening the attachments.
> This is on an HP Laptop.

Did you check with JPG and TXT files?
After having applied the above workaround normally the problems remains
with the latter.

> On my husbands HP Desktop, both with Vista,
> this does not work and no attachments will open.

Really no attachments at all?
He may try out other file types by sending a mail with attachments of
common file types to himself (with a cc: to your account).

> My error message
> was "command failed to execute" his error is once Word opens it
> states "the file cannot be found".

This sounds really strange. With Word DOCs (a) normally the title of the
error message is different and (b) the message specifies where the file
was supposed to be located (C:\windows\system32) and not just "file not
found".

Are you sure that your husband launches WinMail with the changed
shortcut??

Normally the workaround with changing paths only leaves a JPG and TXT
files not opening.

> Despite some requests, I have not seen a response indicating exactly
> how to uninstall 8 and reinstall 7. I would appreciate receiving
> that if this will not work for the other computer. The previous
> version worked perfectly!

Do as advised by t-4-2.
I fir one prefer to stay with IE8. I can handle the remaining problem
with TXT and JPG attachments by saving the attachments and then opening
them.

Rainald

[t-4-2]

Sorry, I forgot. You have IE 8. I have IE 7.
t-4-2

"t-4-2" <dhu...@cogeco.ca> wrote in message
news:OXZKP6a5...@TK2MSFTNGP04.phx.gbl...

[Rainald Taesler]

t-4-2 wrote:

> Dick wrote:
>> Here is the scoop. Open Internet Exployer. At the top click on "read
>> Mail",
>> not to be confused with yahoo mail. Anyway, I clicked on it and now
the
>> attachements in "windows mail" open.

> Vista Home premium SP 1, WLM 14v and WM

> What " Read Mail " ? Top Where ? Not in my Internet Explorer.

Dick obviously refers to clicking on the "Read Mail"-icon in the
toolbar.

This is a known workaround with the same effect as editing the path in
the shortcut.

Rainald

[Rainald Taesler]

t-4-2 wrote:
> Sorry, I forgot. You have IE 8. I have IE 7.
> t-4-2

And there you are not affected by the bug <g> and no workaround needed.

Rainald

[leviathan]

Hi Vicki, I had the same problem when I updated yesterday 6/4/09. This
solution worked for me:
Instead of going to "start" and then hitting "windows mail" from the list, I
first right clicked on "windows mail" and deleted it from the list.
Then, I went to "start" and "programs" at the bottom.
I scrolled to "windows mail" and right clicked on it.
In the pop-up box, I scrolled to "send to" and clicked the "desktop (create
a shortcut)" option.
Now, I just click the shortcut that is on the desktop and I don't have any
problems opening attachements to IE8 mail.
Let's see how long this works!

[bru82162]

There have been quite a few fixes for this problem. I have the same issue;
cannot open jpeg, doc, txt attachments in WinMail. BTW...I cannot right click
to save to another location either! This is madness. With the exception of
removing ie8 I have tried all the solutions and none worked! I just can't
figure why ie8 would honk this up.

Bruce

[Rainald Taesler]

leviathan wrote:
> "Craig and Vicki Sorenson" wrote:
>
>> I upgraded to IE8 yesterday, and have experienced this problem since
>> then. I was previously able to open the attachments, but now I am
>> getting the error message, Command failed to execute.
>
> Hi Vicki, I had the same problem when I updated yesterday 6/4/09.
> This solution worked for me:
>
> Instead of going to "start" and then hitting "windows mail" from the
> list, I first right clicked on "windows mail" and deleted it from the
> list.
> Then, I went to "start" and "programs" at the bottom.
> I scrolled to "windows mail" and right clicked on it.
> In the pop-up box, I scrolled to "send to" and clicked the "desktop
> (create a shortcut)" option.
> Now, I just click the shortcut that is on the desktop and I don't
> have any problems opening attachements to IE8 mail.
> Let's see how long this works!

Thanks for sharing the recipe.

I really wish this would be a "solution" and it would work persistently
for you. After all of my experimenting I have to seriously doubt that,
however.

What you did in fact is nothing else then my working with editing the
"Start in:" field of the existing shortcut.

Things work fine thereafter with most types if files. But the problem
remains with JPG- and TXT-attachments, however.
Pls try it with these two types if files (just mail attachments to
yourself).
Should it work OK right now, wait a while and try it periodically.
I'm pretty sure that the problem will reappear with with these files
types.

I'd really wish that it might be different but reality is different.

Thanks again
Rainald

[Rainald Taesler]

bru82162 wrote:

> There have been quite a few fixes for this problem.

Sorry, Bruce, I really wish you were right. But there is not a single
fix so far - except uninstalling IE8. My workaround can not really be
called a fix. And in all of the threads in this problem there has not
been posted any fix.

> I have the same issue; cannot open jpeg, doc, txt attachments
> in WinMail.

With workaround (pls read again below) you could reduce the problem to
JPG and TXT files. But that's it. Nothing better at present (except
removing IE8).

> BTW...I cannot right click to save to another location either! This is
> madness.

What happens if you right-clock in the paper-clop?
Any error messages?

> With the exception of removing ie8 I have tried all the
> solutions and none worked!

Strange: Initially you said that there have been several fixes. Now say
that nothing worked.

> I just can't figure why ie8 would honk this up.

No one can say at present what exactly might be the case.
What's clear is the fact that it has to do with storing the temporary
files needed for opening with the associated app.
And it's clear that it has to do with the Vista security means.
Something is wring with the permissions for the "temporary Internet
Files" (TIF). But nobody knows what exactly is the case and what the
simple install of IE8 changes.

Rainald

[Gary VanderMolen]

All versions of IE can have the 'Read Mail' icon on its toolbar.
If you don't see it, right-click, Customize, Add or Remove commands.

--
Gary VanderMolen, MS-MVP (Mail)

"t-4-2" <dhu...@cogeco.ca> wrote in message news:ereKfBb5...@TK2MSFTNGP02.phx.gbl...

[Gary VanderMolen]

Can you click File, Save Attachments?

So far the finest minds haven't figured out the exact reason why IE8
sometimes has this attachments issue, so don't feel bad.

--
Gary VanderMolen, MS-MVP (Mail)

"bru82162" <bru8...@discussions.microsoft.com> wrote in message news:7D82AEFD-FFEA-4B9A...@microsoft.com...

[t-4-2]

Ah ! I never knew that. Thank you.
t-4-2

"Gary VanderMolen" <ga...@NoMail.invalid> wrote in message
news:#Rq8P4h5...@TK2MSFTNGP04.phx.gbl...

[Rainald Taesler]

t-4-2 wrote:
> Gary VanderMolen wrote:

>> All versions of IE can have the 'Read Mail' icon on its toolbar.
>> If you don't see it, right-click, Customize, Add or Remove commands.

> Ah ! I never knew that. Thank you.

Better late than never <g,d&r>

Rainald

[bru82162]

A right click on the paperclip will not allow me to save it either. I tried
to save to documents and desktop but the file does not appear. What I meant
by quite a few fixes should have been phrased quite a few work arounds that
have worked for other folks, not for me though.

[bru82162]

I can go through the right click "save attachments" routine but the file does
not save to the location requested whether it be to documents or desktop.

[bru82162]

If I go ahead with the IE8 deletion how do I get a browser loaded back onto
the machine?

[Rainald Taesler]

bru82162 schrieb:

> If I go ahead with the IE8 deletion how do I get a browser loaded
> back onto the machine?

If you uninstall IE8[1] the previous browser IE8 will automatically be
back..

Rainald
[1] http://support.microsoft.com/kb/957700/en-us

[Rainald Taesler]

bru82162 wrote:

> A right click on the paperclip will not allow me to save it either. I
> tried to save to documents and desktop but the file does not appear.

As said before: Really strange.
I've been through each and any of the reports on the attachment problem,
but I do not recall that anyone reported a problem with *saving* an
attachment.

And no error messages at all??

> What I meant by quite a few fixes should have been phrased quite a
> few work arounds that have worked for other folks, not for me though.

Oh, I see.
None of the posted recipes does cure the problem.
Whatever people have done, the bug came crawling back sooner or later.

As said the only workaround that reliably works is manipulating the
entry in the "Start in:" field of the shortcut used for launching
WinMail. But it leaves JPG and TXT attachments behind.

Rainald

[bru82162]

No click and save function works.

[bru82162]

I guess I don't understadn how that works. I am used to Uninstalling a
program which completely removes it. Are you suggesting this or Start, All
Programs right click Internet Explorer then delete?

Seems I would have to load version 7 before deletion???

thanks,
bruce

[t-4-2]

After you've un-installed IE8, it will revert back to IE7 automatically.
Link to un-install IE8 : http://support.microsoft.com/kb/957700
t-4-2

"bru82162" <bru8...@discussions.microsoft.com> wrote in message

news:7AA13334-C125-4BE9...@microsoft.com...

[Rhonda]

I uninstalled Internet Explorer 8. I can now open my attatchments!

Rhonda

[Gary VanderMolen]

Thanks for confirming that. It will help us give good advice to others
with the same problem.

--
Gary VanderMolen, MS-MVP (Mail)

"Rhonda" <Rho...@discussions.microsoft.com> wrote in message news:ED946AEE-480E-4648...@microsoft.com...

[Fellows]

Just got a new computer, with all these wonderful upgrades, including IE8 and
Vista. Anyways, I was having the same problem with pdf files. I tried your
recipe of resending the shortcut and . . . it Works! Thanks :)

[calamity]

"Craig and Vicki Sorenson" wrote:

> I upgraded to IE8 yesterday, and have experienced this problem since then. I
> was previously able to open the attachments, but now I am getting the error
> message, Command failed to execute.

> --
> Vicki

[calamity]

[Gary VanderMolen]

The only known fix at this time is to uninstall IE8:
See http://support.microsoft.com/kb/957700

--
Gary VanderMolen, MS-MVP (Mail)

"calamity" <cala...@discussions.microsoft.com> wrote in message news:4C5F94E8-4919-482F...@microsoft.com...

[Rainald Taesler]

bru82162 wrote:
> "Rainald Taesler" wrote:
>> bru82162 wrote:
>>

>>> If I go ahead with the IE8 deletion how do I get a browser loaded
>>> back onto the machine?
>>
>> If you uninstall IE8[1] the previous browser IE8 will automatically
>> be back..
>>
>> Rainald
>> [1] http://support.microsoft.com/kb/957700/en-us
>

> I guess I don't understadn how that works. I am used to Uninstalling a
> program which completely removes it. Are you suggesting this or
> Start, All Programs right click Internet Explorer then delete?

I did it this way. But I suggest to read the said KB article first.

> Seems I would have to load version 7 before deletion???

No.
IE7 is still in the system (unless you made serious mistake after
installing IE8) . And - as said - it will automatically be active once
IE8 is removed.

Rainald

[Rainald Taesler]

bru82162 wrote:

> If I go ahead with the IE8 deletion how do I get a browser loaded
> back onto the machine?

When you uninstall IE8 you'll automagically get IE7 back.

Rainald

[Bill Wakefield]

Gary:

I,too, have a "the command failed to execute" message every time I try to
open an attachment. I recently installed Adobe 9..could that be the problem?
--
Bill

"Gary VanderMolen" wrote:

> The only known fix at this time is to uninstall IE8:

> http://support.microsoft.com/kb/957700
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>

> "Craig and Vicki Sorenson" <CraigandVi...@discussions.microsoft.com> wrote in message news:660C3529-894D-4953...@microsoft.com...

[Rainald Taesler]

Bill Wakefield wrote:

> "Gary VanderMolen" wrote:
>> Craig and Vicki Sorenson wrote:

>>> I upgraded to IE8 yesterday, and have experienced this problem
>>> since then. I was previously able to open the attachments, but now
>>> I am getting the error message, Command failed to execute.
>>

>> The only known fix at this time is to uninstall IE8:
>> http://support.microsoft.com/kb/957700
>

> I,too, have a "the command failed to execute" message every time I
> try to open an attachment. I recently installed Adobe 9..could that
> be the problem? --

No, I don't think so.
If it was only a problem with PDFs this could easily be fixed by running
"Repair" for the Adobe Reader - either from "Help" in the menu or from
the lost if installed software.

It rather seems to be the "known" problem which affects many system
(though not the majority) after installing IE8.

There is no fix - except uninstalling IE8
http://support.microsoft.com/kb/957700

The problems can be reduced to JPG and TXT files (all other files types
opening fine) with a workaround:
Right-click on the shortcut that you use to open Windows Mail.
Select Properties.
In the field labeled 'Start in' change the entered value to
%UserProfile%.
Click OK.
Restart Windows Mail and try opening attachments.

[jcrash]

You can generally open attachments if you save them to another folder in
documents for example. This works most of the time but not always. I spoke to
Microsift tech help about this and was told that the problem was caused by a
corrupted IE7 file. They siad the ony way to solve it was to delete IE8 and 7
then reinstall a pure version of IE7 and then upgrade to IE8. I felt this was
to time consuming so I just live with the problem and save the attachments.

"Craig and Vicki Sorenson" wrote:

> I upgraded to IE8 yesterday, and have experienced this problem since then. I
> was previously able to open the attachments, but now I am getting the error
> message, Command failed to execute.

> --
> Vicki

[Gary VanderMolen]

That was an interesting comment from Microsoft tech support.
If they know which file is corrupted, they should be able to release a
patch that corrects whatever is corrupted. Asking the user to go all the
way back to IE6 is not reasonable.

--
Gary VanderMolen, MS-MVP (Mail)

"jcrash" <jcr...@discussions.microsoft.com> wrote in message news:46F467C6-6594-414E...@microsoft.com...

[KCheney]

--
Frustrated User

[KCheney]

I also just installed IE8 through an automatic upgrade and am VERY frustrated
that I can no longer open attachments. I am not very technical, am having
trouble following this stream of suggestions. Is the easiest way just to
uninstall IE8? I dont care about having that updated version of IE, not sure
why it was downloaded to me. How would I uninstall IE8, and what are the
ramifications of doing that, will my previous version of IE remain? I
purchased this new laptop in April '09, my IE version can't be that far
behind.

--
Frustrated User

"Gary VanderMolen" wrote:

> Does the error message say something like, the file can not be found?
> If so, that's a known issue that is affecting some who installed IE8.
> One workaround is to uninstall IE8, which reverts you back to IE7.
> Even without uninstalling IE8 you can make it work for all but TXT and
> JPG attachments by doing the following:

>
> Right-click on the shortcut that you use to open Windows Mail.
> Select Properties. In the field labeled 'Start in' change the entered
> value to %UserProfile%. Click OK. Restart Windows Mail and try opening
> attachments.
>

> --
> Gary VanderMolen, MS-MVP (Mail)
>
>

> "G.Dorsey" <GDo...@discussions.microsoft.com> wrote in message news:AECAE357-0F47-4431...@microsoft.com...
> >I also installed OE8 & can no longer open attachments. HP suggested that I
> > reinstall Windows Mail; I tried it...doesn't work. WHAT CAN BE DONE? As an
> > alternative, I'm saving mail with attachments to Documents, and opening
> > there. I want solution!
> > --
> > G.Dorsey

[Gary VanderMolen]

If you uninstall IE8, your previous version of IE will reappear.
Follow these instructions:

http://support.microsoft.com/kb/957700

--
Gary VanderMolen, MS-MVP (Mail)

"KCheney" <KCh...@discussions.microsoft.com> wrote in message news:5C4CFE97-6362-475F...@microsoft.com...

[t-4-2]

Here is the link to uninstall IE8. When done, the system will revert itself
back to IE7. You don't have to do a thing.
http://support.microsoft.com/kb/957700
You have set your machine automatically download and install new updates,
which is why you have IE8 installed.
Set your machine to notify you of new updates, but let you decide if you
want them installed or not.
Here is how :
Start button > Control Panel > Classic View > Windows Updates > Left
column, click Change Settings > click " check for updates but let me choose
whether to download and install them " > OK
t-4-2

"KCheney" <KCh...@discussions.microsoft.com> wrote in message
news:5C4CFE97-6362-475F...@microsoft.com...

[KCheney]

Gary, thank you for your help. I followed your instructions - changed my
settings so that I review update requests prior to installing them, and
uninstalled IE8, and it reverted back to my previous IE7 version and
settings. Thanks again for your speedy and very helpful feedback. Have a
nice evening
--
Frustrated User

[Gary VanderMolen]

You're very welcome. Thanks for reporting back.

--
Gary VanderMolen, MS-MVP (Mail)

"KCheney" <KCh...@discussions.microsoft.com> wrote in message news:29795662-0A40-4B93...@microsoft.com...

[Rainald Taesler]

Gary VanderMolen wrote:

> That was an interesting comment from Microsoft tech support.

Sounds really strange to me.

> If they know which file is corrupted, they should be able to release a
> patch that corrects whatever is corrupted. Asking the user to go all
> the way back to IE6 is not reasonable.

How might that be done under Vista?
So far I thought that IE7 was an integral part of Vista and can not be
uninstalled.
Would be this a wring assumption?

And where might I get IE6?
I don't think that I will still find a CD with this really old stuff.

Any ideas?

Rainald

[jcrash]

I believe IE 7 is packaged with Vista. I upgraded from IE7 to IE 8 and that
is when I started experiencing the problem. Microsoft Tech told me to revert
back to IE7, install a pure version and then upgrade to IE8 and that should
solve the probelm. I am not convinced they really knew what the problem was
but they were going to take remote control of my computer and do it
themselves. I decided I had enough problems and was not convinced they were
going to solve this one. I can live with the extra effort to open mail
attachments.

[Rainald Taesler]

Thanks for this most interesting report!

jcrash wrote:

> You can generally open attachments if you save them to another folder
> in documents for example. This works most of the time but not always.

I'm having the IE8-WinMail on all of my four computers.
No problem, however, with saving and the opening the attachments.
AFAICS a problem with opening a saved attachment might only appear if
there would be a problem with file associations.

> I spoke to Microsift tech help about this and was told that the
> problem was caused by a corrupted IE7 file. They siad the ony way to
> solve it was to delete IE8 and 7 then reinstall a pure version of IE7
> and then upgrade to IE8.

Most interesting! Or better say: Really Strange.
Corrupted IE7 (which was working without any problem) would cause a
problem under IE8??

Just curious: Did the support person know about the problem before?
Did he/she check some internal databases?
Did he/she point to any KB articles?

> I felt this was to time consuming so I just live with the problem and
> save the attachments.

I would try out that way would I know how to remove IE7.

Apart: You know that the problem can dramatically be reduced by editing
the shortcut used for launching WinMail?
In case not, pls see below.

Rainald

[Gregg]

--
Gregg W.

[Rainald Taesler]

jcrash wrote:

> I believe IE 7 is packaged with Vista. I upgraded from IE7 to IE 8
> and that is when I started experiencing the problem. Microsoft Tech
> told me to revert back to IE7, install a pure version

What might "install a pure version" mean?
Downloading IE7 and trying to install it - without having the removed
the "corrupt" thing??

> and then
> upgrade to IE8 and that should solve the probelm. I am not convinced
> they really knew what the problem was but they were going to take
> remote control of my computer and do it themselves.

Did they acknowledge that the problem exists?

> I decided I had
> enough problems and was not convinced they were going to solve this
> one. I can live with the extra effort to open mail attachments.

The more as only JPG and TXT attachment need this procedure, the rest
will open fine when the workaround has been applied.

Thanks for the follow-up

Rainald

[Pierce@discussions.microsoft.com Ted Pierce]

[Pat]

I am getting the same problem do you know how to fix it?

"Ted Pierce" <Ted Pie...@discussions.microsoft.com> wrote in message
news:F2EAD328-C05D-4327...@microsoft.com...

[kalpana]

hi
Can some one help me..I can not open atachment from the mail..Thank
you Kalpana

[Gary VanderMolen]

The best workaround at this time is to uninstall IE8:
http://support.microsoft.com/kb/957700

--
Gary VanderMolen, MS-MVP (Mail)

"Pat" <Toolm...@shaw.ca> wrote in message news:u6AyZVG9...@TK2MSFTNGP02.phx.gbl...

[robpix]

"Grady Fuller" wrote:

> Gary, in another post someone suggested to abandom opening email thru the
> Start Icon and opening email from IE8. This works very well!! click on
> Start, then the double arrows to the right opening IE8. Then click on
> "mail"! ...........
> Grady
>
> "Gary VanderMolen" wrote:
>
> > The only known fix at this time is to uninstall IE8:

> > http://support.microsoft.com/kb/957700
> >
> > --
> > Gary VanderMolen, MS-MVP (Mail)
> >
> >

> > "Craig and Vicki Sorenson" <CraigandVi...@discussions.microsoft.com> wrote in message news:660C3529-894D-4953...@microsoft.com...

[robpix]

This works! It's a pain but it has stopped me removing 8 to reinstall 7 which
would have been a greater pain. Let's hope MS pulls it's finger out and kills
the bug, but SOON please.

[robpix]

"G.Dorsey" wrote:

> I also installed OE8 & can no longer open attachments. HP suggested that I
> reinstall Windows Mail; I tried it...doesn't work. WHAT CAN BE DONE? As an
> alternative, I'm saving mail with attachments to Documents, and opening
> there. I want solution!
> --
> G.Dorsey
>
>

> "Craig and Vicki Sorenson" wrote:
>

> > I upgraded to IE8 yesterday, and have experienced this problem since then. I
> > was previously able to open the attachments, but now I am getting the error
> > message, Command failed to execute.
> > --
> > Vicki

Following onto my earlier email. Having run mail from IE8 a couple of times
I reverted to habit and clicked the Winmail icon and, magic, everything now
works as it should! All attachments I tried (jpg, txt & doc) downloaded
perfectly. So I did a restart and lo and behold everything still works
properly. Fingers crossed.

Robpix.

[Rainald Taesler]

robpix wrote:

> "G.Dorsey" wrote:
>> "Craig and Vicki Sorenson" wrote:
>>
>>> I upgraded to IE8 yesterday, and have experienced this problem
>>> since then. I was previously able to open the attachments, but now
>>> I am getting the error message, Command failed to execute.
>

>> I also installed OE8 & can no longer open attachments. HP suggested
>> that I reinstall Windows Mail; I tried it...doesn't work. WHAT CAN
>> BE DONE? As an alternative, I'm saving mail with attachments to
>> Documents, and opening there. I want solution!
>

> Following onto my earlier email. Having run mail from IE8 a couple of
> times I reverted to habit and clicked the Winmail icon and, magic,
> everything now works as it should! All attachments I tried (jpg, txt
> & doc) downloaded perfectly. So I did a restart and lo and behold
> everything still works properly. Fingers crossed.

Pls let us know how things develop.
I'm pretty sure that the problem will return with JPG and TXT
attachments.

Rainald

[John]

I have had the same problem. Vista, IE8 and MSN, unable to open attachments.
I talked to MSN Support Team today and was advised Microsoft was aware of
the problem and are working on a fix. No indication regarding how long it
will take.

"Craig and Vicki Sorenson" wrote:

> I upgraded to IE8 yesterday, and have experienced this problem since then. I
> was previously able to open the attachments, but now I am getting the error
> message, Command failed to execute.

> --
> Vicki

[Gary VanderMolen]

Thanks for that report. Apparently MSN Explorer 9.6 is also affected
by the failure to open attachments after IE8 is installed.

--
Gary VanderMolen, MS-MVP (Mail)

"John" <Jo...@discussions.microsoft.com> wrote in message news:1504389D-BE1C-4F9F...@microsoft.com...