Windows Mail could not be started
Betsy
Initialize junk filtering. Your computer may be out of memory or your disk is
full (0x80004005)
I am not using McAfee, I'm using Norton. Been using Vista for a couple of
years, know my disk is not full, know I'm not out of memory and am baffled!!
Any ideas?
Gary VanderMolen
Windows Mail. Symptoms often don't surface until several months have
gone by, or until an update occurs.
First, be sure to disable its email scanning, for the reason explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
Several users here have reported that Symantec will give you a free
upgrade to Norton Antivirus 2009, which may cure the problem. If
interested, contact Symantec via online chat.
Disabling the Norton program is often insufficient. Do a trial uninstall,
followed by using their debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
Instead of uninstalling your antivirus, another option is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of overly
intrusive antivirus products: http://download.live.com/wlmail
--
Gary VanderMolen, MS-MVP (Mail)
"Betsy" <Be...@discussions.microsoft.com> wrote in message news:780E8058-EEBB-4AED...@microsoft.com...
Sander
a new Vista-PC and after reliably using outlook on Windows-2000 for about
10 years - which is outdated now.
Windows Mail generates this error:
1. Windows Mail could not be started. The application was unable to open the
Windows Mail message store. Your Windows Mail mailbox data is currently being
used by another program, such as a virus scanner. Close the program or wait
for it to complete its operation, then open Windows Mail again (0x800C0155,
2). After accepting OK, I got the second message:
3. Windows Mail could not be started because MSOE.DLL could not be
initialized.
4. Downloaded Windows Live Mail which generated the following Error:
"Windows Live Mail could not be started. It may not be installed correctly.
Make sure that your disk is not full or that you are not out of memory.
(0x80041161)"
5. Prior to that, I disabled all elements from the startup list and non-MS
services from msconfig,
the problem remained unresolved.
6. upgraded the vista-SP1 and repeated the above steps. Same Problem.
7. disabled all antivirous software. Problem remained unresolved. Vista is
running only the
basic microsoftware services and programs but the problem remained unresolved.
Any suggestion ? Is there any thing I missed to disable or to execute in
the above steps to make either the Windows mail or Windows Live Mail work? I
am desparate as I depend on the mail system. The above
described suggestions all I could find from various community sites which I
executed one by one.
Any help would be appreciated !!!!! - Microsoft any Solution ????????
Sanders
Gary VanderMolen
--
Gary VanderMolen, MS-MVP (Mail)
"Sander" <San...@discussions.microsoft.com> wrote in message news:325000B1-C821-42D0...@microsoft.com...
Toronto@discussions.microsoft.com DeniseM Toronto
That the mail files could not be found.
That MSOE.DLLL could not be found.
I tried a system restore and the system restore did not work,
saying there was an error, though it didn't identify the error.
I don't want new blank mail files.
I want the old ones working.
Any help?
DeniseM Toronto
I tried another System Restore, using another restore point, which also gave
an "unidentified error" and failed.
Windows Mail still doesn't work since the update.
But now I've got an error number from Windows Mail.
0x800C013E
And it says my computer may be out of memory --- it isn't --- and that my
disk may be full --- it isn't either.
Denise Moore
DeniseM Toronto
But it is now giving a slightly different message about MSOE.DLL
saying that MSOE.DLL can't be initialized.
(No, I'm not using Outlook Express.)
DeniseM
Sam Hobbs
details of how to do that; you need to look in the Vista help or in a forum
or newsgroup for Vista.
I don't know why it is complaining about MSOE.DLL but it might be that
Windows Mail has code from OE that was not properly revised.
"DeniseM Toronto" <DeniseM...@discussions.microsoft.com> wrote in
message news:0AE201DB-26AF-45B9...@microsoft.com...
DeniseM Toronto
ago when we bought the computer. That would wipe out a lot of stuff! I hope
there's a solution less drastic than that!
Denise Moore
Gary VanderMolen
That symptom is usually caused by interference from an antivirus
program. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.
Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail
--
Gary VanderMolen, MS-MVP (Mail)
http://mvp.support.microsoft.com/profile/VanderMolen
"DeniseM Toronto" <DeniseM...@discussions.microsoft.com> wrote in message news:E563D19E-D2CF-43C4...@microsoft.com...
Gary VanderMolen
There are a couple of things you can try.
First, make sure your antivirus program is not configured to scan emails.
Secondly, run the various repair functions in the WMUtil program:
http://www.oehelp.com/WMUtil
If still no improvement, upgrade to Windows Live Mail:
http://download.live.com/wlmail
--
Gary VanderMolen, MS-MVP (Mail)
http://mvp.support.microsoft.com/profile/VanderMolen
"DeniseM Toronto" <DeniseM Tor...@discussions.microsoft.com> wrote in message news:AE2B4051-7B35-4392...@microsoft.com...
DeniseM Toronto
Norton in particular. Which I think is unprofessional and rather unhelpful
of them, but I turned off e-mail scanning. That made no difference.
I did come across WMUtil and tried it. Again, no difference.
I had dismissed Windows Live Mail as being an online thing, like Live
Messenger, but ending up trying it anyway. Maybe it would have worked before
the Windows Update, but whatever the Update did, caused the same errors in
Windows Live Mail as in Windows Mail.
But I have seen those sometimes helped some people. So thanks for the
suggestions.
It appears that running sfc.exe somehow solved the problem, though it said
it found corrupted files that it couldn't fix. The log file is so HUGE that
there is just no way I can check out which ones it didn't fix and even if I
found them I wouldn't know how to fix them. But it seems to have fixed
something, even though the Microsoft documentation says the messages that it
has fixed a file are misleading. (Very strange!)
Then I was finally able to get back into Windows Mail. Importing the mail
files from a backup worked, though it wanted to keep re-importing them, so I
have some duplicate folders and folders misplaced, but we can now get at the
messages. Hurrah!
Thanks again, though, for the suggestions.
Leota
I'm getting the same messages and cannot open Windows Mail. Denise M Toronto
said she went to SFE.exe or sfc.exe and it got fixed so she could at least
get her mail...after reading her message i went to my antivirus...AVIRA...to
uninstall then went back to Denise M's email and could not find the sfe.exe
or sfc.exe whichever is correct on her message...like it just
disappeared...can anyone tell me which it is sfe or sfc and where do you find
this sfc or e.exe on the computer. I am not computer savvy...just email and
documents and Explorer is all I know and have no knowledge of "inside". I
usually press the wrong button when given a choice and so i am in fear of
doing things on computer on my own.
Mahalo from Kauai...Leota
Leota
same problems you have/had. Does anyone know where? And do you just click the
sfc.exe?
Mahalo fa'afetai
Leota
********************************************************
Gary VanderMolen
so we don't suggest using sfc.exe for a first go-around.
From years of experience with its problems, most tech guys like myself
tend to recommend not using Norton security products with Microsoft
mail programs.
--
Gary VanderMolen, MS-MVP (Mail)
http://mvp.support.microsoft.com/profile/VanderMolen
"DeniseM Toronto" <DeniseM...@discussions.microsoft.com> wrote in message news:813A4814-8C0E-425A...@microsoft.com...
Gary VanderMolen
a last resort. It is not geared for the average user.
I don't see a detailed problem statement from you in this thread.
I take it that after you uninstalled Avira there was no improvement?
Did you try installing Windows Live Mail?
See http://download.live.com/wlmail
--
Gary VanderMolen, MS-MVP (Mail)
http://mvp.support.microsoft.com/profile/VanderMolen
"Leota" <Le...@discussions.microsoft.com> wrote in message news:AC44188C-E3A4-47E9...@microsoft.com...
Sam Hobbs
Norton in particular"? I know that the experts here have learned from
experience that some anti-virus programs and Norton in particular cause
problems. I doubt that there is much from Microsoft on the subject and when
they do identify a problem I am sure Norton would (should) not deny that it
is a problem.
I used Symantec AV for a year and had a few bad experiences. For one thing,
it used a huge (7 GB?) amount of hard drive space when my hard drive space
was limited and it took them months to get around to telling me how to fix
it.
"DeniseM Toronto" <DeniseM...@discussions.microsoft.com> wrote in
message news:813A4814-8C0E-425A...@microsoft.com...
Sam Hobbs
OS that supports AV software. That is the problem; AV software vendors must
develop highly technical software to retrofit Windows to detect, prevent and
remove malicious software and it is sure easy to mess up. A vendor's success
or failure depends on the management's dedication to quality and comments in
this newsgroup are a likely result of that.
"DeniseM Toronto" <DeniseM...@discussions.microsoft.com> wrote in
message news:813A4814-8C0E-425A...@microsoft.com...
DeniseM Toronto
Sam, while it would have been nice to be able to count on a fix showing up
soon in Windows Update --- I'm sure I wasn't the only one adversely affected
by that Update --- I couldn't count on it. So I was looking all over the
place for various solutions. And yes, I did run across a number of nasty
comments made by Microsoft people about antivirus programs and Norton in
particular. And while some of the Microsoft people might have been
well-intentioned telling people to just install their antivirus software,
that does NOT seem very helpful to the people looking for help. So yes,
compared to some of what I've seen elsewhere, I did feel the answer given
here was much more polite and professional. And deserved to be commended.
DeniseM Toronto
command prompt window with administrator privileges. The command is
SFC.EXE /SCANNOW
In my case it generated a HUGE log file, which I basically had to ignore
because even if I had figured out what to pay attention to, I wouldn't have
known what to do about those things. I came across a Microsoft document that
said the log entries that claimed SFC had fixed certain things were not true.
And SFC itself said there were some things it had not fixed. But all that
said, it did appear to fix SOMETHING on my computer.
----
DeniseM Toronto
Yes, but you were much more professional about it than some others I've seen.
So I still think it is worth commending you for that.
Denise :)
Gary VanderMolen
--
Gary VanderMolen, MS-MVP (Mail)
http://mvp.support.microsoft.com/profile/VanderMolen
"DeniseM Toronto" <DeniseM...@discussions.microsoft.com> wrote in message news:BC8361BB-51C6-4DE1...@microsoft.com...
Sam Hobbs
I realize that you understand that the experts in this newsgroup are not
Microsoft employees or representatives, but some people actually believe
that they are. I have no way of knowing who the "Microsoft people" actually
are that you speak about. There are problems that I agree Microsoft can be
blamed for but there is also ample reason to blame AV software such as
Symantec for problems. To the extent that a third-party software vendor does
not adequately emphasize quality and convenience, it is totally unrealistic
for a Windows Update to fix the problem.
Well, we have reached the point where we are not likely to accomplish
anything except repeat ourselves so I will likely not add to this discussion
after this.
"DeniseM Toronto" <DeniseM...@discussions.microsoft.com> wrote in
message news:38C61C02-3D05-4821...@microsoft.com...
DeniseM Toronto
of wider searches. I didn't keep records or names, though I recall seeing
some identifications that indicated some people were with Microsoft. Perhaps
my impressions were wrong, or others might come to a different conclusion
than I did.
Sam Hobbs
I am interested in knowing if Microsoft personnel are responsible for "nasty
comments". It does not matter in the sense that there is nothing to do about
it, but I am interested in knowing. For the moment, we will just leave this
as an outstanding question. It is not directly relevant to Windows Mail so I
am happy to leave this as unknown.
"DeniseM Toronto" <DeniseM...@discussions.microsoft.com> wrote in
message news:2FB72044-EEAF-4577...@microsoft.com...
garmejimgmai...@no-mx.forums.vistaheads.com
This post is a duplicate of your post under "Windows Mail could not be
started errors".
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DeniseM Toronto
was the Windows Update which caused the actual problem. Windows Mail was
working fine before that. And it was only after the Update that Windows Mail
stopped working.
And I have no idea why System Restore didn't work. Or why 'uninstalling'
didn't work. And though I think it is unlikely that only our computer was
affected, I didn't see anything in Windows Update about fixing the problem.
All of that is Microsoft. So I guess there's no way to do anything but blame
Microsoft. How much of it was avoidable? Or could have been more easily
fixed? I don't know.
As for anti-virus programs --- which in this case might have had nothing at
all to do with the problems --- I'm not that impressed with the results of
them so far. Once a virus managed to successfully attack our Norton expiry
date, and we couldn't get Norton to do anything about that. Another time I
found viruses would avoid the virus scanning by just jumping back to files
that had already been scanned. So, all in all, I'm NOT that impressed with
Norton. I'm also suspicious about how often Norton claims these computers
are being attacked and defended. It seems to happen an awful lot, but maybe
that's real ... I have no way of knowing.
Still viruses ARE plentiful enough that I don't think advising people to
uninstall their anti-virus program --- and I've seen that advice given on
occasion --- is very helpful.
Maybe Norton is a major culprit. But I don't know why Microsoft can't
address the false "out of memory or disk full" errors, or the "MSOE.DLL won't
initialize errors". They aren't new problems, since some of the messages I
saw about them date back to at least 2007.
Still I should note that SFC.EXE, which seems to have solved the problem,
did come from Microsoft.
Thanks again to everyone.
Denise
Sam Hobbs
You can't automatically conclude that an update installed by Windows Update
caused a problem. It is entirely possible that an update causes a problem
with other software such as an AV system.
I agree that advice to uninstall AV software is potentially dangerous. It
would be relatively safe if it was done only when disconnected from the
internet and if AV software (the same that was removed or something else)
could be installed without connection to the internet, but as far as I know
the advice to remove AV software does not include instructions such as that.
"DeniseM Toronto" <DeniseM...@discussions.microsoft.com> wrote in
message news:1B1FBA0E-110B-437C...@microsoft.com...
Brian@discussions.microsoft.com Blatent Brian
Blatent Brian
Dick
Same problem as others,
Windows Live Mail could not be started 0x80041161
I removed all antivirus (had NOD32, now nothing).
I uninstalled, rebooted and re-downloaded and reinstalled Windows Live from
http://download.live.com/wlmail
My only email now is via browser.
What do you suggest now?
thanks,
Dick
--
Dick Jones
Gary VanderMolen
I'm fresh out of ideas. Perhaps one of the other responders can
suggest something.
--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen
"Dick" <dea...@hotmail.com> wrote in message news:9B3A72FA-5EFB-4B36...@microsoft.com...
Gary VanderMolen
Windows Mail. The newsgroup to which you posted is dedicated to
supporting the Windows Mail program.
You will get more help by posting in the Windows Live Mail newsgroup:
http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.windows.live.mail.desktop
or via your news reader: news://msnews.microsoft.com/microsoft.public.windows.live.mail.desktop
MITCHELL38
"Gary VanderMolen" wrote:
> This post is a duplicate of your post under "Windows Mail could not be started errors".
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "Sander" <San...@discussions.microsoft.com> wrote in message news:325000B1-C821-42D0...@microsoft.com...
> >I am trying to make Windows Mail work firsttime after many months of owning
> > a new Vista-PC and after reliably using outlook on Windows-2000 for about
> > 10 years - which is outdated now.
> >
> > Windows Mail generates this error:
> > 1. Windows Mail could not be started. The application was unable to open the
> > Windows Mail message store. Your Windows Mail mailbox data is currently being
> > used by another program, such as a virus scanner. Close the program or wait
> > for it to complete its operation, then open Windows Mail again (0x800C0155,
> > 2). After accepting OK, I got the second message:
> > 3. Windows Mail could not be started because MSOE.DLL could not be
> > initialized.
> >
> > 4. Downloaded Windows Live Mail which generated the following Error:
> > "Windows Live Mail could not be started. It may not be installed correctly.
> > Make sure that your disk is not full or that you are not out of memory.
> > (0x80041161)"
> > 5. Prior to that, I disabled all elements from the startup list and non-MS
> > services from msconfig,
> > the problem remained unresolved.
> > 6. upgraded the vista-SP1 and repeated the above steps. Same Problem.
> > 7. disabled all antivirous software. Problem remained unresolved. Vista is
> > running only the
> > basic microsoftware services and programs but the problem remained unresolved.
> >
> > Any suggestion ? Is there any thing I missed to disable or to execute in
> > the above steps to make either the Windows mail or Windows Live Mail work? I
> > am desparate as I depend on the mail system. The above
> > described suggestions all I could find from various community sites which I
> > executed one by one.
> >
> > Any help would be appreciated !!!!! - Microsoft any Solution ????????
> >
> > Sanders
> >
> > "Gary VanderMolen" wrote:
> >
> >> Norton security products are among the top three troublemakers for
> >> Windows Mail. Symptoms often don't surface until several months have
> >> gone by, or until an update occurs.
> >> First, be sure to disable its email scanning, for the reason explained here:
> >> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
> >>
> >> Several users here have reported that Symantec will give you a free
> >> upgrade to Norton Antivirus 2009, which may cure the problem. If
> >> interested, contact Symantec via online chat.
> >>
> >> Disabling the Norton program is often insufficient. Do a trial uninstall,
> >> followed by using their debris removal tool:
> >> http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
> >>
> >> Instead of uninstalling your antivirus, another option is to upgrade to
> >> Windows Live Mail, which is more resistant to the adverse effects of overly
> >> intrusive antivirus products: http://download.live.com/wlmail
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (Mail)
> >>
> >>
> >> "Betsy" <Be...@discussions.microsoft.com> wrote in message news:780E8058-EEBB-4AED...@microsoft.com...
Gary VanderMolen [MVP]
Unless you describe your issue in detail, and include a copy of any
error message you get, we can't help you.
--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen
"MITCHELL38" <MITCH...@discussions.microsoft.com> wrote in message news:BCC6A856-12B2-4244...@microsoft.com...