Right Click Crashes Windows Explorer
Terry Smerling
Explorer crashes. This is true whether I use Explorer or PowerDesk Pro 7 as
my file manager. As a result I am unable to zip files, rename files or run
executables as the Administrtor. The error message I get is simply that
"Windows Explorer has stopped working." I suspected that possibly Norton
360 was the culprit, but I disabled Norton 360 and the problem persists. I
believe this problem did not start until I installed Vista's SP1. I am
running Vista Home Premium on a powerful MicroExpress machine with ample
RAM. Any ideas or suggestions would be greatly appreciated.
Ramesh, MS-MVP
This is most likely caused by a third-party shell extension. See "Method 2"
here:
Right-click is slow or weird behavior caused by context menu handlers:
http://windowsxp.mvps.org/slowrightclick.htm
--
Regards,
Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com
"Terry Smerling" <smer...@roadrunner.com> wrote in message
news:770EB508-24DD-4B4D...@microsoft.com...
Terry Smerling
disabled all non-MS context menu handlers, but the problem continued
nonetheless. Any other ideas?
"Ramesh, MS-MVP" <ramesh@unknownhost> wrote in message
news:OnBoVN8z...@TK2MSFTNGP06.phx.gbl...
Stewart
It is in fact a conflict between Power Desk 7 and Norton 360. See
http://community.norton.com/norton/board/message?board.id=Norton_360&message.id=607&query.id=15033#M607
Hope it helps.
Terry Smerling
acting as the Administrator. To run the patch as Administrator, I must be
able to right click. And all of of a sudden I am caught in a Catch-22: I
have no right-click functionality to run the patch that will restore
right-click functionality.
Is there a way to run the patch as Administrator without right-clicking?
BTW, I uninstalled PowerDesk; and I still had the same problem with Windows
Explorer -- no ability to right click, e.g., to change a file's name
"Stewart" <yfer...@elpaso.beepbeep.com> wrote in message
news:BC7CA8D5-20CE-475B...@microsoft.com...
Ramesh, MS-MVP
What about other shell extensions (not only Context Menu handlers). Have you
tried temporarily disabling them as well?
Secondly, see if the Event Viewer provides any clue on the Windows Explorer
crash. Click Start, type eventvwr.msc. Check the Application and System logs
(match the date/time when the crash occurred.)
--
Regards,
Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com
"Terry Smerling" <smer...@roadrunner.com> wrote in message
news:OjujSi8z...@TK2MSFTNGP04.phx.gbl...
Ramesh, MS-MVP
What about other shell extensions (not only Context Menu handlers). Have you
tried temporarily disabling them as well?
Secondly, see if the Event Viewer provides any clue on the Windows Explorer
crash. Click Start, type eventvwr.msc. Check the Application and System logs
(match the date/time when the crash occurred.)
--
Regards,
Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com
"Terry Smerling" <smer...@roadrunner.com> wrote in message
news:OjujSi8z...@TK2MSFTNGP04.phx.gbl...
Terry Smerling
Menu to zPowerdesk Menu in
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\PowerDesk Menu. Apparently
by doing this I insured that PowerDesk's Context Menus load last, and that
was all it took. Thank you for your attentitive responses.
"Ramesh, MS-MVP" <ramesh@unknownhost> wrote in message
news:OeM66zF0...@TK2MSFTNGP05.phx.gbl...
Ramesh, MS-MVP
case. Wondering why troubleshooting using ShellExView did not isolate the
problem...
--
Regards,
Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com
"Terry Smerling" <smer...@roadrunner.com> wrote in message
news:%23WzWJPM...@TK2MSFTNGP05.phx.gbl...
tebbens
Post Originated from http://www.VistaForums.com Vista Support Forums
rcmac
I gotta tell ya... I regestered in this forum even though I am running
windows xp pro to say thanks on the reg edit of "Someone tipped me off
to a simple fix. Using Regedit I changed PowerdeskMenu to zPowerdesk
Menu in
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\PowerDesk Menu.
last, and that was all it took. Thank you for your attentitive
responses."
It worked in XP too. Thanks
--
rcmac
Asamp
Hello All, does anyone have a fix for this in Vista Ult 32 because I
also used the Shiminview app with no success. I cant right-click on the
desktop to create a simple folder. This is what I have in regedit:
Key Name: HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers
Class Name: <NO CLASS>
Last Write Time: 22-Nov-09 - 13:26
Key Name:
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\BriefcaseMenu
Class Name: <NO CLASS>
Last Write Time: 02-Nov-06 - 04:51
Value 0
Name: <NO NAME>
Type: REG_SZ
Data: {85BBD920-42A0-1069-A2E4-08002B30309D}
Key Name:
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\McCtxMenu
Class Name: <NO CLASS>
Last Write Time: 16-Nov-09 - 09:25
Value 0
Name: <NO NAME>
Type: REG_SZ
Data: {01576F39-90DE-4D6E-A068-5B20C22BAAEE}
Key Name: HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open
With
Class Name: <NO CLASS>
Last Write Time: 02-Nov-06 - 04:51
Value 0
Name: <NO NAME>
Type: REG_SZ
Data: {09799AFB-AD67-11d1-ABCD-00C04FC30936}
Key Name: HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open
With EncryptionMenu
Class Name: <NO CLASS>
Last Write Time: 02-Nov-06 - 04:51
Value 0
Name: <NO NAME>
Type: REG_SZ
Data: {A470F8CF-A1E8-4f65-8335-227475AA5C46}
As you can see some of these have "NO NAME." How do I disable these to
find the culprit.
LMK,
Asamp
--
Asamp
------------------------------------------------------------------------
Asamp's Profile: http://forums.techarena.in/members/164001.htm
View this thread: http://forums.techarena.in/vista-setup-install/987025.htm
Rick Rogers
Context Menu Editor (free):
http://www.softpedia.com/get/System/OS-Enhancements/Context-Menu-Editor.shtml
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
"Asamp" <Asamp....@DoNotSpam.com> wrote in message
news:Asamp....@DoNotSpam.com...
Asamp
Hi Rick, and thanks for the reply. The link you provided is for an app
to remove items from the right-click menu. This thread is for users who
right-click cause explorer to crash - this is also the problem I have,
and I cant create a folder without right clicking.
I've tried:
chkdsk
Change DEP
Turned off Areo
SFC /Scannow
context menu editor
Dont know what else to try.
Regards,
Rick Rogers
It's an old thread and I only see what you recently posted since you did not
include the contents of the thread you entered. If you are having context
menu issues, the solution is usually to use an editor such as the one I
provided a link for to selectively remove third party entries until it
behaves correctly.
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
"Asamp" <Asamp....@DoNotSpam.com> wrote in message
news:Asamp....@DoNotSpam.com...
>
Asamp
Hello again Rick, I realized that this was an old thread but I just
migrated to vista, and as you can see I've already used the context-menu
app with no success. Yesterday, I tried the Clean Boot method to find
the culprit again with no success. I'm convinced that in my case, this
is a Microsoft service problem perhaps a service that has not started.
Rick Rogers
There are only two services that directly affect the explorer shell, the
Themes service and the Windows Desktop Manager, and niether would manifest
itself as a problem by crashing explorer when a context menu is invoked. The
Themes service not running would invoke a classic shell, and the WDM not
loading would result in no shell at all.
Again, context menu crashes are nearly always third party related. Common
culprits include those that deal with compressed folders (winrar, for
example), and antivirus on-demand extensions. If your installation of Vista
was an upgrade, then there is a strong chance that something you had
installed in XP is not compatible with Vista (either the application itself
or the version that was in use during the upgrade).
Believe what you will, but I think you're heading in the wrong direction
with resolving this.
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
"Asamp" <Asamp....@DoNotSpam.com> wrote in message
news:Asamp....@DoNotSpam.com...
>
Asamp
Well, my vista install was clean included sp1 and not an upgrade. I dont
have anything such as Winrar, and I've disabled all Mcafee extensions
with no success which only leaves windows services.
What else is left??
Rick Rogers
http://service.mcafee.com/FAQDocument.aspx?id=TS100507, see if this resolves
the problem. Just disabling extensions does not remove them.
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
"Asamp" <Asamp....@DoNotSpam.com> wrote in message
news:Asamp....@DoNotSpam.com...
>
Asamp
Hi Rick, can you guarantee me that this is the definite cause of my
problem otherwise uninstalling then reinstalling would be a major pain.
Regards,
Asamp
P.S. Your link is for XP and I have Vista also, I dont have hi-speed
internet, so reinstalling upgrading then downloading the definitions
would take weeks!
Rick Rogers
Hi,
Can I guarantee it? No, but it's a likely suspect. Troubleshooting means
trying different things to isolate the problem. Were the machine on my
workbench, I would take the same approach. I can only recommend based on
past experience when working support groups, it's up to you to decide what
to do.
> P.S. Your link is for XP and I have Vista also
Their tool works for Vista as well as XP.
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
"Asamp" <Asamp....@DoNotSpam.com> wrote in message
news:Asamp....@DoNotSpam.com...
>
Asamp
Well, your link is to an app that's mcafee reads is for XP, your last
reply indicated that it was more likely a context handler than an
antivirus problem. What antivirus app will work and not cause this
problem??
Rick Rogers
Antivirus solutions, nearly all of them, add context menu handlers to the
operating system for on-demand scanning. It's not the program itself causing
the problem so much as the handlers. Sometimes, removing the program is
insufficient, you need to clean out the remnants, which is why I recommended
the cleanup utility (which is rated for Win's 2000, XP, and Vista according
to its documentation).
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
"Asamp" <Asamp....@DoNotSpam.com> wrote in message
news:Asamp....@DoNotSpam.com...
>
Asamp
This does'nt make sense! What antivirus doesn't have these types of
context menu handlers in explorer menus. I need a antivirus solution, so
which can I use that will not cause this problem.
I'm also using an app called TweakNow Powerpack 2009, have you heard of
it causing this type of conflict.
LMK,
Asamp
Curious
far more problems then they resolve because there developers do not have the
resouces to test them against all of the different permutations and
combinations of applications that may be installed each different version of
each OS.
"Asamp" <Asamp....@DoNotSpam.com> wrote in message
news:Asamp....@DoNotSpam.com...
>
Asamp
Hey!! which antivirus should I use that wont cause me these problems.
You made the point of trashing macafee, so now what. I never had these
problems with XP, and I used the same third party software.
Rick Rogers
They all have them, but they aren't all implemented the same. Each version
of Windows requires changes in programming, and sometimes program vendors
are lax in following the new parameters.
FWIW, both McAfee and Symantec antivirus solutions have long been the bane
of support folk as both are overly intrusive, bogging down good systems, and
are well-known to cause numerous system issues for the masses since both are
commonly included in preinstalled systems. Removal is usually best way to
resolve the issues. Replacement solutions commonly recommended include, but
are not limited to, AVG, NOD32, Avira, Kaspersky, Avast, and BitDefender.
I know nothing of the tweaking utility you list. Simple question: Was the
system exhibiting this behavior before you installed it? If not, then it's a
possible cause.
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
"Asamp" <Asamp....@DoNotSpam.com> wrote in message
news:Asamp....@DoNotSpam.com...
>
Asamp
Well, I dont know if these two app are the cause jointly or otherwise.
Both of them were use in XP with no problems, it was only recently when
I tried to create a folder on the desktop, or click on the file menu in
my user directory that the problem was discovered.
I will uninstall both of these apps over the weekend to see if there's
any change. I still think that this is a windows problem because I never
experience anything like this in XP using the same apps.