The old installation didn't have this problem but the hard drive crashed so
we have to reinstall.
Q1. Why do I get this error and how do I fix it?
Q2. a. Is this because we don't have license?
b. Our network admin told me that he already put the CAL license on
the license manager (on our Domain controller), how do I check if we actually
have CAL for Windows 2003 Terminal Server?
Btw, here are a few settings:
1. From Terminal Services Configuration
a. Server Settings:
- Licensing Per Device
- License server discovery mode Automatic
b. Connections: RDP-Tcp Properties, Permissions tab
The local admin, which I'm login right now, On Advanced, Everything
(Query Information, Remote Control, Connect etc) is set to Allow.
If anybody can help, it's greatly appreciated.
Documented here:
824196 - Description of the License Logging Service in Windows
Server Operating Systems
http://support.microsoft.com/?kbid=824196
You can start the TS Licensing Manager to have a look at the TS
CALs which are installed and issued.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___
=?Utf-8?B?Sm9oYW5uZXM=?= <Joha...@discussions.microsoft.com>
wrote on 11 sep 2007 in
microsoft.public.windows.terminal_services:
The license server is on our Domain controller. On this Terminal Server
machine, we set the licensing to Auto Discover. Btw, this Terminal Server
machine is Win2K3 Standard Server.
From the Terminal Server Licensing, there is only 1 entry on the left, and
this entry shows our Domain controller machine name. When I expand it, there
are 3 branches:
1. Existing Windows 2000 Server - Terminal Services CAL Token (per device)
there are a bunch of entry (Issued to), but don't see the name of this
trouble Terminal Server machine name.
2. Windows Server 2003 - Terminal Server Per User CAL Token
When I clicked on it, on the right pane, I have only one row, with all
columns say "Not Applicable"
3. Temporary Licenses for WIndows Server 2003 - Terminal Server Per Device
CAL Token
When I clicked on it,on the right pane, there is a bunch of rows, but
again don't see this troubled machine name.
What should I do?
Jo
What is it that you are trying to accomplish? Maybe you simply want
to connect to your other session, in stead of remote controlling
it?
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
*----------- Please reply in newsgroup -------------*
=?Utf-8?B?Sm9oYW5uZXM=?= <Joha...@discussions.microsoft.com>
I cannot use the Connect because that will require the other user to tell me
the password, although they might trust me, I don't want to know their
password.
Maybe I should change my question:
1. How do I check if we have CAL for our Terminal Server?
2. How do I know which machine our TermServ machine is ACTUALLY queries to
get the CAL?
I think the problem is not having CAL for Terminal Server Windows 2003
Server, but our network admin said he put the license already, and I don't
know much about server. How can I check the licensing?
Thank you for responding.
> 2. Windows Server 2003 - Terminal Server Per User CAL Token
> When I clicked on it, on the right pane, I have only one
> row, with all columns say "Not Applicable"
That means that the TS Licensing Server has Per User licenses, and
since they are currently unmanaged, you cannot run out of them (so
the "Not Applicable" is by design). This is documented here:
http://support.microsoft.com/?kbid=822134
The only thing that could be wrong on your TS is the licensing
mode. Check in Administrative Tools - Terminal Services
Configuration - Server Settings - Licensing Mode.
But I believe that your server is configured with the correct Per
user licensing mode, otherwise you would see an entry for your
client under the Temporary Per Device TS CALs in the TS Licensing
Manager.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___
=?Utf-8?B?Sm9oYW5uZXM=?= <Joha...@discussions.microsoft.com>
wrote on 13 sep 2007 in
microsoft.public.windows.terminal_services:
What should I do? The weird thing is user can connect to (use) the terminal
server, but I canNOT remote control any session. If I don't have CAL, will I
be able to do one but not the other? Btw, this terminal server is installed
less than 120 days ago, but we have other terminal servers installed since
last year that has the same problem. The Terminal Server Windows Server 2000
do NOT has this problem. I need to use Remote Control so I can help user with
problem running certain application, so they can show me the problem and they
can show me the steps that leads to the problem.
Maybe this has any useful clue to you. 2 responses ago from you, you point
me to Microsoft KB http://support.microsoft.com/Default.aspx?kbid=824196. I
then tried to use llsmgr.exe, immediately I get the error "The License
Logging Service is not running on \\machine2.ourdomain.com, or
\\machine2.ourdomain.com is not accessible"
Notice that it said machine2, which is our logon server. Our license server
is on machine1.
The Terminal Server Windows Server 2000, I mentioned above that does not
have the remote control issue, does not give this error on runnign llsmgr.exe.
Note that the Licensing Logging Service has *nothing* to do with
Terminal Services Licensing!
Have you stopped and disabled the Licensing Logging mode on your
TS? That is still the most plausible reason to me, especially now
that you tell that it has been disabled on your logon server (as it
should).
If the above doesn't solve it, then I would have a look at the
permissions and policies regarding remote control. You can't always
rely on an error message to correctly identify the cause of the
problem.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
*----------- Please reply in newsgroup -------------*
=?Utf-8?B?Sm9oYW5uZXM=?= <Joha...@discussions.microsoft.com>
As for License logging service, to be honest with you, I don't understand
what this is at all. I restarted the problematic terminal server machine
numerous time already. How do I restart the License logging mode, and on
what machine (terminal server or license server)?
Did you say that License Logging service is on the terminal server machine
(that I have problem with right now) instead of the Microsoft License server
(which is on our domain controller)?
Btw, you said that "... especially now that you tell ... disabled on your
logon server ...", did I say that? I don't know much about server
administration, I am a computer programmer.
824196 - Description of the License Logging Service in Windows
Server Operating Systems
http://support.microsoft.com/?kbid=824196
In short: it exists on every server, it's function is to keep track
of Windows CALs (*not* Terminal Services CALs!), and it's buggy.
That's why you have to stop and disable it.
I can tell that it has been disabled on your DC, since you wrote:
> I tried to use llsmgr.exe, immediately I get the error "The
> License Logging Service is not running on
> \\machine2.ourdomain.com, or \\machine2.ourdomain.com is not
> accessible"
You can (and should) stop the Licensing Logging Service on your
Terminal Server. You do this in Start - Administrative tools -
Services. Stop the service first, then change the startup
parameters to "Disabled".
Don't change the licensing mode of *Terminal Services*! Since the
TS CALs installed on your TS Licensing Server are Per user TS CALs,
your TS has to use the "Per User" licensing mode!
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___
=?Utf-8?B?Sm9oYW5uZXM=?= <Joha...@discussions.microsoft.com>
wrote on 14 sep 2007 in
microsoft.public.windows.terminal_services:
So what should I do to enable Remote Control?
One more thing I found out. From Terminal Services Configuration, I click on
Connections > RDP-Tcp, on the Remote Control tab, everything is disable, I
cannot click on anything. I remembered it was not like this, maybe I changed
something I didn't know the effect of.
You'll find the setting in:
Computer Configuration - Administrative templates - Windows
Components - Terminal Services
"Sets rules for remote control of Terminal Services user sessions"
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___
=?Utf-8?B?Sm9oYW5uZXM=?= <Joha...@discussions.microsoft.com>
wrote on 15 sep 2007 in
microsoft.public.windows.terminal_services:
I run rsop.msc on the troubled terminal server:
- "Computer Configuration" > "Administrative templates" > "Windows
Components" > "Terminal Services" > "Sets rules for remote control of
Terminal Services user sessions", State is Enabled and GPO Name is "Local
Group Policy". When I double clicked on this entry everything is greyed out.
Btw, under Terminal Services, "Sets rules ..." is the only setting available.
- The same thing is under "User Configuration" > "Administrative templates"
> "Windows Components" > "Terminal Services" > "Sets rules for remote control
of Terminal Services user sessions"
On the troubled Terminal Server, I then executed gpedit.msc:
- "Computer Configuration" > "Administrative templates" > "Windows
Components" > "Terminal Services" > "Sets rules for remote control of
Terminal Services user sessions" has the State Enable, when I double clicked
on it, "Enabled" is selected with Options "Full Control without user's
permission".
- Exact same value and settings for "User Configuration" > "Administrative
templates" > "Windows Components" > "Terminal Services" > "Sets rules for
remote control of Terminal Services user sessions"
Remote Control still does not work. How should I proceed?
In TSCC, Remote Control is Disabled and greyed out, and that must
mean that there's a policy which disables Remote Control. I don't
know why you don't see it in RSoP.
It seems to me that the problem has nothing to do with TS as such, to
me it looks like a GPO problem. I'd post in the GPO newsgroup,
hopefully there's someone there who can help you better:
microsoft.public.windows.group_policy
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___
=?Utf-8?B?Sm9oYW5uZXM=?= <Joha...@discussions.microsoft.com>
wrote on 15 sep 2007 in
microsoft.public.windows.terminal_services:
> Here are the results.
Thank you for the help. I will post to here if I can make the Remote Control
work.
The only notable differences are the new server is R2 with SP2 and the old
server is just SP1, but both have all other updates installed. This thread
is the only information I can find anywhere relating to this error. I really
don't want to completely redo the server yet again, any help would be
appreciated.