WSUS Client Diagnostics Tool
Checking Machine State
Checking for admin rights to run tool . . . . . . . . . PASS
Automatic Updates Service is running. . . . . . . . . . PASS
Background Intelligent Transfer Service is not running. PASS
Wuaueng.dll version 7.4.7600.226. . . . . . . . . . . . PASS
This version is WSUS 2.0
Checking AU Settings
AU Option is 4: Scheduled Install . . . . . . . . . . . PASS
Option is from Policy settings
Checking Proxy Configuration
Checking for winhttp local machine Proxy settings . . . PASS
Winhttp local machine access type
<Direct Connection>
Winhttp local machine Proxy. . . . . . . . . . NONE
Winhttp local machine ProxyBypass. . . . . . . NONE
Checking User IE Proxy settings . . . . . . . . . . . . PASS
User IE Proxy
https=10.120.20.120:80
User IE ProxyByPass
10.120.83.109,10.120.83.110,10.120.21.211,10.120.21.19
User IE AutoConfig URL Proxy . . . . . . . . . NONE
User IE AutoDetect
AutoDetect in use
Checking Connection to WSUS/SUS Server
WUServer = http://10.120.21.199
WUStatusServer = http://10.120.21.199
UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS
Connection to server. . . . . . . . . . . . . . . . . . PASS
SelfUpdate folder is present. . . . . . . . . . . . . . PASS
-------------------------------------------------------------------------------
-11-27 13:55:16:100 1860 244 Service *************
2009-11-27 13:55:16:100 1860 244 Service ** START ** Service: Service startup
2009-11-27 13:55:16:100 1860 244 Service *********
2009-11-27 13:55:16:116 1860 244 Misc Registering binary:
C:\WINNT\system32\regsvr32.exe /s
"C:\WINNT\system32\SoftwareDistribution\Setup\ServiceStartup\wups.dll\7.4.7600.226\wups.dll"
2009-11-27 13:55:16:132 1860 244 Misc Registering binary:
C:\WINNT\system32\regsvr32.exe /s
"C:\WINNT\system32\SoftwareDistribution\Setup\ServiceStartup\wups2.dll\7.4.7600.226\wups2.dll"
2009-11-27 13:55:16:163 1860 244 Agent * WU client version 7.4.7600.226
2009-11-27 13:55:16:163 1860 244 Agent * Base directory:
C:\WINNT\SoftwareDistribution
2009-11-27 13:55:16:163 1860 244 Agent * Access type: No proxy
2009-11-27 13:55:16:178 1860 244 Agent * Network state: Connected
2009-11-27 13:55:17:757 1860 244 Report *********** Report: Initializing
static reporting data ***********
2009-11-27 13:55:17:757 1860 244 Report * OS Version = 5.0.2195.4.0.65536
2009-11-27 13:55:17:819 1860 244 Report * Computer Brand = Hewlett-Packard
2009-11-27 13:55:17:819 1860 244 Report * Computer Model = HP Compaq
dc7700 Convertible Minitower
2009-11-27 13:55:17:819 1860 244 Report * Bios Revision = 786E1 v01.10
2009-11-27 13:55:17:819 1860 244 Report * Bios Name = Default System BIOS
2009-11-27 13:55:17:819 1860 244 Report * Bios Release Date =
2007-04-13T00:00:00
2009-11-27 13:55:17:819 1860 244 Report * Locale ID = 1027
2009-11-27 13:55:17:835 1860 244 Service * Service restarted after self
update
2009-11-27 13:55:22:835 1860 404 Report REPORT EVENT:
{BFACD229-3B11-4F95-8D7F-90C00A82B968} 2009-11-27
13:55:17:757+0100 1 183 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 0 SelfUpdate Success Content
Install Installation Successful: Windows successfully installed the following
update: Actualizaciones automáticas
2009-11-27 13:56:02:710 1860 244 Agent *********** Agent: Initializing
Windows Update Agent ***********
2009-11-27 13:56:02:710 1860 244 Agent *********** Agent: Initializing
global settings cache ***********
2009-11-27 13:56:02:710 1860 244 Agent * WSUS server: http://10.120.21.199
2009-11-27 13:56:02:710 1860 244 Agent * WSUS status server:
http://10.120.21.199
2009-11-27 13:56:02:710 1860 244 Agent * Target group: (Unassigned
Computers)
2009-11-27 13:56:02:710 1860 244 Agent * Windows Update access disabled: No
2009-11-27 13:56:02:710 1860 244 DnldMgr Download manager restoring 0
downloads
2009-11-27 13:56:02:710 1860 244 AU ########### AU: Initializing Automatic
Updates ###########
2009-11-27 13:56:02:710 1860 244 AU AU setting next detection timeout to
2009-11-27 12:56:02
2009-11-27 13:56:02:710 1860 244 AU AU setting next sqm report timeout to
2009-11-27 12:56:02
2009-11-27 13:56:02:710 1860 244 AU AU setting next featured software
notification timeout to 2009-11-27 12:56:02
2009-11-27 13:56:02:710 1860 244 AU AU featured software notification
sequence number is 1040, Generation Time:2009-11-27 12:56:02
2009-11-27 13:56:02:710 1860 244 AU # WSUS server: http://10.120.21.199
2009-11-27 13:56:02:710 1860 244 AU # Detection frequency: 22
2009-11-27 13:56:02:710 1860 244 AU # Approval type: Scheduled (Policy)
2009-11-27 13:56:02:710 1860 244 AU # Scheduled install day/time: Every
day at 3:00
2009-11-27 13:56:02:710 1860 244 AU # Auto-install minor updates: Yes
(Policy)
2009-11-27 13:56:02:726 1860 244 AU Setting AU scheduled install time to
2009-11-28 02:00:00
2009-11-27 13:56:02:726 1860 244 AU Initializing featured updates
2009-11-27 13:56:02:726 1860 244 AU Found 0 cached featured updates
2009-11-27 13:56:02:726 1860 244 AU AU finished delayed initialization
2009-11-27 13:56:02:726 1860 244 AU #############
2009-11-27 13:56:02:726 1860 244 AU ## START ## AU: Search for updates
2009-11-27 13:56:02:726 1860 244 AU #########
2009-11-27 13:56:02:726 1860 244 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {E050965F-CEA2-4328-9719-54457C311E2A}]
2009-11-27 13:56:02:726 1860 404 Agent *************
2009-11-27 13:56:02:726 1860 404 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-11-27 13:56:02:726 1860 404 Agent *********
2009-11-27 13:56:02:726 1860 404 Agent * Online = Yes; Ignore download
priority = No
2009-11-27 13:56:02:726 1860 404 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2009-11-27 13:56:02:726 1860 404 Agent * ServiceID =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2009-11-27 13:56:02:726 1860 404 Agent * Search Scope = {Machine}
2009-11-27 13:56:02:726 1860 404 Setup Agent skipping selfupdate check
following a successful selfupdate
2009-11-27 13:56:03:023 1860 404 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2009-11-27 13:56:03:023 1860 404 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://10.120.21.199/ClientWebService/client.asmx
2009-11-27 13:56:03:054 1860 404 PT WARNING: GetConfig failure, error =
0x80244017, soap client error = 10, soap error code = 0, HTTP status code =
401
2009-11-27 13:56:03:054 1860 404 PT WARNING: PTError: 0x80244017
2009-11-27 13:56:03:054 1860 404 PT WARNING: GetConfig_WithRecovery failed:
0x80244017
2009-11-27 13:56:03:054 1860 404 PT WARNING: RefreshConfig failed: 0x80244017
2009-11-27 13:56:03:054 1860 404 PT WARNING: RefreshPTState failed: 0x80244017
2009-11-27 13:56:03:054 1860 404 PT WARNING: Sync of Updates: 0x80244017
2009-11-27 13:56:03:054 1860 404 PT WARNING: SyncServerUpdatesInternal
failed: 0x80244017
2009-11-27 13:56:03:054 1860 404 Agent * WARNING: Failed to synchronize,
error = 0x80244017
2009-11-27 13:56:03:054 1860 404 Agent * WARNING: Exit code = 0x80244017
2009-11-27 13:56:03:054 1860 404 Agent *********
2009-11-27 13:56:03:054 1860 404 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-11-27 13:56:03:054 1860 404 Agent *************
2009-11-27 13:56:03:054 1860 404 Agent WARNING: WU client failed Searching
for update with error 0x80244017
2009-11-27 13:56:03:054 1860 408 AU >>## RESUMED ## AU: Search for updates
[CallId = {E050965F-CEA2-4328-9719-54457C311E2A}]
2009-11-27 13:56:03:054 1860 408 AU # WARNING: Search callback failed,
result = 0x80244017
2009-11-27 13:56:03:054 1860 408 AU # WARNING: Failed to find updates with
error code 80244017
2009-11-27 13:56:03:054 1860 408 AU #########
2009-11-27 13:56:03:054 1860 408 AU ## END ## AU: Search for updates
[CallId = {E050965F-CEA2-4328-9719-54457C311E2A}]
2009-11-27 13:56:03:054 1860 408 AU #############
2009-11-27 13:56:03:054 1860 408 AU AU setting next detection timeout to
2009-11-27 17:56:03
2009-11-27 13:56:03:054 1860 408 AU Setting AU scheduled install time to
2009-11-28 02:00:00
2009-11-27 13:56:07:726 1860 404 Report REPORT EVENT:
{4FB4FD15-3F04-4AB7-811C-346CAF23BE58} 2009-11-27
13:56:03:054+0100 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80244017 AutomaticUpdates Failure Software
Synchronization Windows Update Client failed to detect with error 0x80244017.
2009-11-27 14:02:41:075 1860 404 PT WARNING: GetConfig failure, error =
0x80244017, soap client error = 10, soap error code = 0, HTTP status code =
401
2009-11-27 14:02:41:075 1860 404 PT WARNING: PTError: 0x80244017
2009-11-27 14:02:41:075 1860 404 PT WARNING: GetConfig_WithRecovery failed:
0x80244017
2009-11-27 14:02:41:075 1860 404 PT WARNING: RefreshConfig failed: 0x80244017
2009-11-27 14:02:41:075 1860 404 PT WARNING: RefreshPTState failed: 0x80244017
2009-11-27 14:02:41:075 1860 404 PT WARNING: PTError: 0x80244017
2009-11-27 14:02:41:075 1860 404 Report WARNING: Reporter failed to upload
events with hr = 80244017.
2009-11-27 14:26:07:312 1860 244 AU AU received policy change subscription
event
2009-11-27 14:31:22:316 1860 404 PT WARNING: GetConfig failure, error =
0x80244017, soap client error = 10, soap error code = 0, HTTP status code =
401
2009-11-27 14:31:22:316 1860 404 PT WARNING: PTError: 0x80244017
2009-11-27 14:31:22:316 1860 404 PT WARNING: GetConfig_WithRecovery failed:
0x80244017
2009-11-27 14:31:22:316 1860 404 PT WARNING: RefreshConfig failed: 0x80244017
2009-11-27 14:31:22:316 1860 404 PT WARNING: RefreshPTState failed: 0x80244017
2009-11-27 14:31:22:316 1860 404 PT WARNING: PTError: 0x80244017
2009-11-27 14:31:22:316 1860 404 Report WARNING: Reporter failed to upload
events with hr = 80244017.
> we are havin problem with de connections of the clients with a wsus 3.0
> sp2. The clients are windows 2000 (installed bits and wua).
> {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
> http://10.120.21.199/ClientWebService/client.asmx
> 2009-11-27 13:56:03:054 1860 404 PT WARNING: GetConfig failure, error =
> 0x80244017, soap client error = 10, soap error code = 0, HTTP status code
> =
> 401
This is an HTTP 401 error trying to execute a detection; typically caused
because Anonymous Access is not properly configured on the WSUS IIS
resources.
--
Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
Principal/CTO, Onsite Technology Solutions, Houston, Texas
Microsoft MVP - Software Distribution (2005-2009)
My Blog: http://onsitechsolutions.spaces.live.com
Microsoft WSUS Website: http://www.microsoft.com/wsus
My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
2009-11-27 17:26:09:700 2312 804 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://10.120.21.199/ClientWebService/client.asmx
2009-11-27 17:26:09:731 2312 804 Agent Switching to hardware-verified
ClientId.
2009-11-27 17:26:09:778 2312 804 PT WARNING: Cached cookie has expired or
new PID is available
2009-11-27 17:26:09:856 2312 804 Agent Created new random SusClientId
7c10444b-7df8-4b29-8311-8d48a19139f5. Old Id:
c896f6f8-96c1-4308-9e93-ebbabf3ef5c8.
2009-11-27 17:26:09:856 2312 804 PT Initializing simple targeting cookie,
clientId = 7c10444b-7df8-4b29-8311-8d48a19139f5, target group = , DNS name =
compilot11.dgp.interior.intranet
2009-11-27 17:26:09:856 2312 804 PT Server URL =
http://10.120.21.199/SimpleAuthWebService/SimpleAuth.asmx
2009-11-27 17:26:40:810 2312 804 DtaStor WARNING: DS: Database will be reset
next time it starts up due to 0xc80001fe
2009-11-27 17:26:40:810 2312 804 DtaStor WARNING: DS: Database will be reset
next time it starts up due to 0xc80001fe
2009-11-27 17:26:43:575 2312 804 PT WARNING: PopulateDataStore failed:
0xc80001fe
2009-11-27 17:26:43:575 2312 804 PT WARNING: Sync of Updates: 0xc80001fe
2009-11-27 17:26:43:575 2312 804 PT WARNING: SyncServerUpdatesInternal
failed: 0xc80001fe
2009-11-27 17:26:43:575 2312 804 Agent * WARNING: Failed to synchronize,
error = 0xC80001FE
2009-11-27 17:26:43:575 2312 804 Agent * WARNING: Exit code = 0xC80001FE
2009-11-27 17:26:43:575 2312 804 Agent *********
2009-11-27 17:26:43:575 2312 804 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-11-27 17:26:43:575 2312 804 Agent *************
2009-11-27 17:26:43:575 2312 804 Agent WARNING: WU client failed Searching
for update with error 0xc80001fe
2009-11-27 17:26:43:575 2312 804 Report REPORT EVENT:
{B1205810-FA8A-42ED-B1C4-36AD9086E8C8} 2009-11-27
17:26:08:215+0100 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
2009-11-27 17:26:43:575 2312 8c0 AU >>## RESUMED ## AU: Search for updates
[CallId = {358A016A-01CA-4DC1-9A7A-F384EB3FC48C}]
2009-11-27 17:26:43:575 2312 8c0 AU # WARNING: Search callback failed,
result = 0xC80001FE
2009-11-27 17:26:43:575 2312 8c0 AU # WARNING: Failed to find updates with
error code C80001FE
2009-11-27 17:26:43:575 2312 8c0 AU #########
2009-11-27 17:26:43:575 2312 8c0 AU ## END ## AU: Search for updates
[CallId = {358A016A-01CA-4DC1-9A7A-F384EB3FC48C}]
2009-11-27 17:26:43:575 2312 8c0 AU #############
2009-11-27 17:26:43:575 2312 8c0 AU AU setting next detection timeout to
2009-11-27 21:26:43
2009-11-27 17:26:43:575 2312 8c0 AU Setting AU scheduled install time to
2009-11-28 02:00:00
2009-11-27 17:26:48:575 2312 804 Report REPORT EVENT:
{38BA55D5-99B3-4B7E-93CD-58B43CE39C2A} 2009-11-27
17:26:43:575+0100 1 148 101 {00000000-0000-0000-0000-000000000000} 0 c80001fe AutomaticUpdates Failure Software
Synchronization Windows Update Client failed to detect with error 0xc80001fe.
2009-11-27 17:30:55:844 2312 8b8 DtaStor WARNING: DS: Database will be reset
next time it starts up due to 0xc80001fe
2009-11-27 17:30:55:891 2312 8b8 DtaStor WARNING: DS: Database will be reset
next time it starts up due to 0xc80001fe
2009-11-27 17:33:16:658 2312 804 Misc FATAL: Failed to delete file
C:\WINNT\SoftwareDistribution\DataStore\Logs\edb.log (hr = 80070020) after 0
retries
2009-11-27 17:33:16:658 2312 804 DtaStor WARNING: Forcing re-creation of
data store
2009-11-27 17:33:16:658 2312 804 DtaStor FATAL: Failed to initialize
datastore, error = 0xC8000408
2009-11-27 17:33:16:658 2312 804 PT WARNING: PTError: 0xc8000408
2009-11-27 17:33:16:658 2312 804 PT WARNING: Initialization failed for
Protocol Talker Context: 0xc8000408
2009-11-27 17:33:16:658 2312 804 Report WARNING: Reporter failed to upload
events with hr = c8000408.
2009-11-27 17:45:48:637 3316 cfc PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://10.120.21.199/ClientWebService/client.asmx
2009-11-27 17:45:48:731 3316 cfc PT WARNING: Cached cookie has expired or
new PID is available
2009-11-27 17:45:48:731 3316 cfc PT Initializing simple targeting cookie,
clientId = bef3cdd5-485b-4a12-9757-3b2269219dcc, target group = , DNS name =
compilot10.dgp.interior.intranet
2009-11-27 17:45:48:731 3316 cfc PT Server URL =
http://10.120.21.199/SimpleAuthWebService/SimpleAuth.asmx
2009-11-27 17:46:00:622 3316 cfc DtaStor WARNING: DS: Database will be reset
next time it starts up due to 0xc80001fe
2009-11-27 17:46:00:622 3316 cfc DtaStor WARNING: DS: Database will be reset
next time it starts up due to 0xc80001fe
2009-11-27 17:46:04:981 3316 cfc PT WARNING: PopulateDataStore failed:
0xc80001fe
2009-11-27 17:46:04:981 3316 cfc PT WARNING: Sync of Updates: 0xc80001fe
2009-11-27 17:46:04:981 3316 cfc PT WARNING: SyncServerUpdatesInternal
failed: 0xc80001fe
2009-11-27 17:46:04:981 3316 cfc Agent * WARNING: Failed to synchronize,
error = 0xC80001FE
2009-11-27 17:46:04:981 3316 cfc Agent * WARNING: Exit code = 0xC80001FE
2009-11-27 17:46:04:981 3316 cfc Agent *********
2009-11-27 17:46:04:981 3316 cfc Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-11-27 17:46:04:981 3316 cfc Agent *************
2009-11-27 17:46:04:981 3316 cfc Agent WARNING: WU client failed Searching
for update with error 0xc80001fe
2009-11-27 17:46:04:997 3316 3e4 AU >>## RESUMED ## AU: Search for updates
[CallId = {2FB714E0-D54A-40FE-9D7A-C4952936F4F2}]
2009-11-27 17:46:04:997 3316 3e4 AU # WARNING: Search callback failed,
result = 0xC80001FE
2009-11-27 17:46:04:997 3316 3e4 AU # WARNING: Failed to find updates with
error code C80001FE
2009-11-27 17:46:04:997 3316 3e4 AU #########
2009-11-27 17:46:04:997 3316 3e4 AU ## END ## AU: Search for updates
[CallId = {2FB714E0-D54A-40FE-9D7A-C4952936F4F2}]
2009-11-27 17:46:04:997 3316 3e4 AU #############
2009-11-27 17:46:04:997 3316 3e4 AU AU setting next detection timeout to
2009-11-27 21:46:04
2009-11-27 17:46:04:997 3316 3e4 AU Setting AU scheduled install time to
2009-11-28 02:00:00
2009-11-27 17:46:09:981 3316 cfc Report REPORT EVENT:
{AA49A8CB-FF0A-4627-8B39-AE16FA7D1ED7} 2009-11-27
17:46:04:981+0100 1 148 101 {00000000-0000-0000-0000-000000000000} 0 c80001fe AutomaticUpdates Failure Software
Synchronization Windows Update Client failed to detect with error 0xc80001fe.
i've observed when i connect to
http://10.120.21.199/ClientWebService/client.asmx I.E displays:
Server Error in '/ClientWebService' Application.
--------------------------------------------------------------------------------
Runtime Error
Description: An application error occurred on the server. The current custom
error settings for this application prevent the details of the application
error from being viewed remotely (for security reasons). It could, however,
be viewed by browsers running on the local server machine.
Details: To enable the details of this specific error message to be viewable
on remote machines, please create a <customErrors> tag within a "web.config"
configuration file located in the root directory of the current web
application. This <customErrors> tag should then have its "mode" attribute
set to "Off".
<!-- Web.Config Configuration File -->
<configuration>
<system.web>
<customErrors mode="Off"/>
</system.web>
</configuration>
Notes: The current error page you are seeing can be replaced by a custom
error page by modifying the "defaultRedirect" attribute of the application's
<customErrors> configuration tag to point to a custom error page URL.
<!-- Web.Config Configuration File -->
<configuration>
<system.web>
<customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
</system.web>
</configuration>
my right in wsus
C:\Program Files\Update Services\WebServices\clientwebservice are:
Adminstrators Full
Authenticated users Modify
Internet Guest Account Modify
Network Service Read and Execute
system Full
Users Read and Execute
Any idea? there is something obvius i'm forgetting!!!
The IUSR_machinename should not have any rights assigned directly.
IUSR_machinename should be a member of the BUILTIN\Users group (or Domain
Users if WSUS is installed on a DC), and the BUILTIN\Users group (or Domain
Users on a DC) should have Read & Execute/Read/LFC permissions inherited
from the ~\Webservices (parent) folder.
I would suggest reviewing the permissions documented in the WSUS Operations
Guide for IIS and NTFS resources and confirm that all access permissions are
properly configured on the WSUS Server.
> Now the windowsupdate.log has change (but there is not connection, error
> 0xc8000408):
> 2009-11-27 17:26:09:856 2312 804 PT Server URL =
> http://10.120.21.199/SimpleAuthWebService/SimpleAuth.asmx
> 2009-11-27 17:26:40:810 2312 804 DtaStor WARNING: DS: Database will be
> reset
> next time it starts up due to 0xc80001fe
For this you should refer to KB958948
http://support.microsoft.com/kb/958048
Note in addition to the primary possibility of a corrupted database, the
secondary, but much more likely, cause is not excluding the
~\SoftwareDistribution folder from scans by McAfee (or other AV)
applications, resulting in the AV software locking the EDB file (or hanging
it up doing a "scan on Access").