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Computers not reporting to the server

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oohdeck

unread,

Jun 26, 2009, 5:37:53 AM6/26/09

I have a problem with WSUS.

Some computers are not reporting to the server.

3 Windows Server 2003 sp2 are not reporting, it has a status of "this
computer has not reported yet", and the computer details specified is
windows 0.0

On those 3 computers, the WSUS server itself is unable to report to the
WSUS.

I've verified that I can access the ff:
http://<servername>/iuident.cab
http://<servername>/selfupdate/iuident.cab
http://<servername>/clientwebservice/wusserverversion.xml

I've verified that selfupdate is accessible (all other computers are
getting updates and reporting to the server)

I've applied KB's from MS regarding WSUS (sorry i can't remember the
exact
update)
-one has something to do with IIS compression
-one has something to do with Office 2003 sp1

I've reinstalled Automatic updates (regsvr2 wuaueng.dll)
and deleted softwaredistribution folder

I've reinstalled WSUS and IIS

No proxy is in place

Tried the steps in deleting the WBEM folder

My problem is close to the one mentioned here:
http://www.wsuswiki.com/AgentFailedDetecting0x8024400d

I've verified that all passed in the clientdiag tool

I've ran wuauclt.exe /resetauthorization /detectnow numerous times

Please, can someone take a look in the logs below to see what seems to
be the problem

Appreciate you guys for taking a look on my post...

2009-06-26 13:02:04:628 940 10c4 PT +++++++++++ PT: Synchronizing
server updates +++++++++++
2009-06-26 13:02:04:628 940 10c4 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://phkgensrv700:8530/ClientWebService/client.asmx
2009-06-26 13:02:04:706 940 10c4 PT Initializing simple targeting
cookie, clientId = 89fc56e8-39a4-413f-8de9-4db9432817c2, target group =
Windows 2003 Server Computers, DNS name = phkgensrv700.smi.local
2009-06-26 13:02:04:706 940 10c4 PT Server URL =
http://phkgensrv700:8530/SimpleAuthWebService/SimpleAuth.asmx
2009-06-26 13:02:04:721 940 10c4 PT WARNING: GetCookie failure, error
= 0x8024400D, soap client error = 7, soap error code = 300, HTTP status
code = 200
2009-06-26 13:02:04:721 940 10c4 PT WARNING: SOAP Fault: 0x00012c
2009-06-26 13:02:04:721 940 10c4 PT WARNING:
faultstring:System.Web.Services.Protocols.SoapException: Fault occurred
at
Microsoft.UpdateServices.Internal.SoapUtilities.ThrowException(ErrorCode
errorCode, String message, String[] clientIds)
at
Microsoft.UpdateServices.Internal.Authorization.AuthorizationManager.GetCookie(AuthorizationCookie[]
authCookies, Cookie oldCookie, DateTime lastChange, DateTime
currentClientTime, String clientProtocolVersion)
at
Microsoft.UpdateServices.Internal.ClientImplementation.GetCookie(AuthorizationCookie[]
authCookies, Cookie oldCookie, DateTime lastChange, DateTime
currentClientTime, String protocolVersion)
at
Microsoft.UpdateServices.Internal.Client.GetCookie(AuthorizationCookie[]
authCookies, Cookie oldCookie, DateTime lastChange, DateTime
currentTime, String protocolVersion)
2009-06-26 13:02:04:721 940 10c4 PT WARNING:
ErrorCode:ServerChanged(4)
2009-06-26 13:02:04:721 940 10c4 PT WARNING: Message:Server rolled
back since last call to GetCookie
2009-06-26 13:02:04:721 940 10c4 PT WARNING:
Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/GetCookie"
2009-06-26 13:02:04:721 940 10c4 PT WARNING:
ID:591d34f3-43a6-4fbc-ba4c-7c87f80f3342
2009-06-26 13:02:04:721 940 10c4 PT WARNING: PTError: 0x80244015
2009-06-26 13:02:04:721 940 10c4 PT WARNING: GetCookie_WithRecovery
failed : 0x80244015
2009-06-26 13:02:04:721 940 10c4 PT WARNING: RefreshCookie failed:
0x80244015
2009-06-26 13:02:04:721 940 10c4 PT WARNING: RefreshPTState failed:
0x80244015
2009-06-26 13:02:04:721 940 10c4 PT WARNING: Sync of Updates:
0x80244015
2009-06-26 13:02:04:784 940 10c4 PT WARNING: Cached cookie has expired
or new PID is available
2009-06-26 13:02:04:784 940 10c4 PT Initializing simple targeting
cookie, clientId = 89fc56e8-39a4-413f-8de9-4db9432817c2, target group =
Windows 2003 Server Computers, DNS name = phkgensrv700.smi.local
2009-06-26 13:02:04:784 940 10c4 PT Server URL =
http://phkgensrv700:8530/SimpleAuthWebService/SimpleAuth.asmx
2009-06-26 13:02:04:784 940 10c4 PT WARNING: RegisterComputer failure,
error = 0x80244016, soap client error = 10, soap error code = 0, HTTP
status code = 400
2009-06-26 13:02:04:784 940 10c4 PT WARNING: PTError: 0x80244016
2009-06-26 13:02:04:784 940 10c4 PT WARNING:
ClientWebService->RegisterComputer failed, hr=0x80244016, Not Fatal
2009-06-26 13:02:05:034 940 10c4 Agent * WARNING: Failed to
synchronize, error = 0x80244015
2009-06-26 13:02:05:034 940 10c4 DnldMgr File locations for service
3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 changed
2009-06-26 13:02:05:034 940 10c4 Agent Server changed and need
resyncing with server
2009-06-26 13:02:05:128 940 10c4 PT +++++++++++ PT: Synchronizing
server updates +++++++++++
2009-06-26 13:02:05:128 940 10c4 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://phkgensrv700:8530/ClientWebService/client.asmx
2009-06-26 13:02:05:174 940 10c4 PT WARNING: RegisterComputer failure,
error = 0x80244016, soap client error = 10, soap error code = 0, HTTP
status code = 400
2009-06-26 13:02:05:174 940 10c4 PT WARNING: PTError: 0x80244016
2009-06-26 13:02:05:174 940 10c4 PT WARNING:
ClientWebService->RegisterComputer failed, hr=0x80244016, Not Fatal
2009-06-26 13:02:05:221 940 10c4 Agent WARNING: Failed to evaluate
Installed rule, updateId = {A901C1BD-989C-45C6-8DA0-8DDE8DBB69E0}.103,
hr = 8024E001
2009-06-26 13:02:05:331 940 10c4 PT WARNING: SyncUpdates failure,
error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP
status code = 200
2009-06-26 13:02:05:331 940 10c4 PT WARNING: SOAP Fault: 0x00012c
2009-06-26 13:02:05:331 940 10c4 PT WARNING:
faultstring:System.Web.Services.Protocols.SoapException: Fault occurred
at
Microsoft.UpdateServices.Internal.SoapUtilities.ThrowException(ErrorCode
errorCode, String message, String[] clientIds)
at
Microsoft.UpdateServices.Internal.ClientImplementation.SyncUpdates(Cookie
cookie, SyncUpdateParameters parameters)
at Microsoft.UpdateServices.Internal.Client.SyncUpdates(Cookie
cookie, SyncUpdateParameters parameters)
2009-06-26 13:02:05:331 940 10c4 PT WARNING:
ErrorCode:RegistrationRequired(3)
2009-06-26 13:02:05:331 940 10c4 PT WARNING: Message:need to call
RegisterComputer.
2009-06-26 13:02:05:331 940 10c4 PT WARNING:
Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
2009-06-26 13:02:05:331 940 10c4 PT WARNING:
ID:72f25f66-e06d-4f91-9f5f-7b16d776613a
2009-06-26 13:02:05:393 940 10c4 PT Initializing simple targeting
cookie, clientId = 89fc56e8-39a4-413f-8de9-4db9432817c2, target group =
Windows 2003 Server Computers, DNS name = phkgensrv700.smi.local
2009-06-26 13:02:05:393 940 10c4 PT Server URL =
http://phkgensrv700:8530/SimpleAuthWebService/SimpleAuth.asmx
2009-06-26 13:02:05:409 940 10c4 PT WARNING: RegisterComputer failure,
error = 0x80244016, soap client error = 10, soap error code = 0, HTTP
status code = 400
2009-06-26 13:02:05:409 940 10c4 PT WARNING: PTError: 0x80244016
2009-06-26 13:02:05:409 940 10c4 PT WARNING:
ClientWebService->RegisterComputer failed, hr=0x80244016, Not Fatal
2009-06-26 13:02:05:409 940 10c4 PT WARNING: SyncUpdates failure,
error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP
status code = 200
2009-06-26 13:02:05:409 940 10c4 PT WARNING: SOAP Fault: 0x00012c
2009-06-26 13:02:05:409 940 10c4 PT WARNING:
faultstring:System.Web.Services.Protocols.SoapException: Fault occurred
at
Microsoft.UpdateServices.Internal.SoapUtilities.ThrowException(ErrorCode
errorCode, String message, String[] clientIds)
at
Microsoft.UpdateServices.Internal.ClientImplementation.SyncUpdates(Cookie
cookie, SyncUpdateParameters parameters)
at Microsoft.UpdateServices.Internal.Client.SyncUpdates(Cookie
cookie, SyncUpdateParameters parameters)
2009-06-26 13:02:05:409 940 10c4 PT WARNING:
ErrorCode:RegistrationRequired(3)
2009-06-26 13:02:05:409 940 10c4 PT WARNING: Message:need to call
RegisterComputer.
2009-06-26 13:02:05:409 940 10c4 PT WARNING:
Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
2009-06-26 13:02:05:409 940 10c4 PT WARNING:
ID:e36403da-a578-4c8b-b1b2-9f53ad8005d4
2009-06-26 13:02:05:471 940 10c4 PT Initializing simple targeting
cookie, clientId = 89fc56e8-39a4-413f-8de9-4db9432817c2, target group =
Windows 2003 Server Computers, DNS name = phkgensrv700.smi.local
2009-06-26 13:02:05:471 940 10c4 PT Server URL =
http://phkgensrv700:8530/SimpleAuthWebService/SimpleAuth.asmx
2009-06-26 13:02:05:471 940 10c4 PT WARNING: RegisterComputer failure,
error = 0x80244016, soap client error = 10, soap error code = 0, HTTP
status code = 400
2009-06-26 13:02:05:471 940 10c4 PT WARNING: PTError: 0x80244016
2009-06-26 13:02:05:471 940 10c4 PT WARNING:
ClientWebService->RegisterComputer failed, hr=0x80244016, Not Fatal
2009-06-26 13:02:05:471 940 10c4 PT WARNING: SyncUpdates failure,
error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP
status code = 200
2009-06-26 13:02:05:471 940 10c4 PT WARNING: SOAP Fault: 0x00012c
2009-06-26 13:02:05:471 940 10c4 PT WARNING:
faultstring:System.Web.Services.Protocols.SoapException: Fault occurred
at
Microsoft.UpdateServices.Internal.SoapUtilities.ThrowException(ErrorCode
errorCode, String message, String[] clientIds)
at
Microsoft.UpdateServices.Internal.ClientImplementation.SyncUpdates(Cookie
cookie, SyncUpdateParameters parameters)
at Microsoft.UpdateServices.Internal.Client.SyncUpdates(Cookie
cookie, SyncUpdateParameters parameters)
2009-06-26 13:02:05:487 940 10c4 PT WARNING:
ErrorCode:RegistrationRequired(3)
2009-06-26 13:02:05:487 940 10c4 PT WARNING: Message:need to call
RegisterComputer.
2009-06-26 13:02:05:487 940 10c4 PT WARNING:
Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
2009-06-26 13:02:05:487 940 10c4 PT WARNING:
ID:6622fcdd-8cd8-4c84-8e32-f544cbb1a66c
2009-06-26 13:02:05:534 940 10c4 PT Initializing simple targeting
cookie, clientId = 89fc56e8-39a4-413f-8de9-4db9432817c2, target group =
Windows 2003 Server Computers, DNS name = phkgensrv700.smi.local
2009-06-26 13:02:05:534 940 10c4 PT Server URL =
http://phkgensrv700:8530/SimpleAuthWebService/SimpleAuth.asmx
2009-06-26 13:02:05:549 940 10c4 PT WARNING: RegisterComputer failure,
error = 0x80244016, soap client error = 10, soap error code = 0, HTTP
status code = 400
2009-06-26 13:02:05:549 940 10c4 PT WARNING: PTError: 0x80244016
2009-06-26 13:02:05:549 940 10c4 PT WARNING:
ClientWebService->RegisterComputer failed, hr=0x80244016, Not Fatal
2009-06-26 13:02:05:549 940 10c4 PT WARNING: SyncUpdates failure,
error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP
status code = 200
2009-06-26 13:02:05:549 940 10c4 PT WARNING: SOAP Fault: 0x00012c
2009-06-26 13:02:05:549 940 10c4 PT WARNING:
faultstring:System.Web.Services.Protocols.SoapException: Fault occurred
at
Microsoft.UpdateServices.Internal.SoapUtilities.ThrowException(ErrorCode
errorCode, String message, String[] clientIds)
at
Microsoft.UpdateServices.Internal.ClientImplementation.SyncUpdates(Cookie
cookie, SyncUpdateParameters parameters)
at Microsoft.UpdateServices.Internal.Client.SyncUpdates(Cookie
cookie, SyncUpdateParameters parameters)
2009-06-26 13:02:05:549 940 10c4 PT WARNING:
ErrorCode:RegistrationRequired(3)
2009-06-26 13:02:05:549 940 10c4 PT WARNING: Message:need to call
RegisterComputer.
2009-06-26 13:02:05:549 940 10c4 PT WARNING:
Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
2009-06-26 13:02:05:549 940 10c4 PT WARNING:
ID:52866d01-a907-4696-ae5b-e1ad493206c8
2009-06-26 13:02:05:612 940 10c4 PT Initializing simple targeting
cookie, clientId = 89fc56e8-39a4-413f-8de9-4db9432817c2, target group =
Windows 2003 Server Computers, DNS name = phkgensrv700.smi.local
2009-06-26 13:02:05:612 940 10c4 PT Server URL =
http://phkgensrv700:8530/SimpleAuthWebService/SimpleAuth.asmx
2009-06-26 13:02:05:628 940 10c4 PT WARNING: RegisterComputer failure,
error = 0x80244016, soap client error = 10, soap error code = 0, HTTP
status code = 400
2009-06-26 13:02:05:628 940 10c4 PT WARNING: PTError: 0x80244016
2009-06-26 13:02:05:628 940 10c4 PT WARNING:
ClientWebService->RegisterComputer failed, hr=0x80244016, Not Fatal
2009-06-26 13:02:05:628 940 10c4 PT WARNING: SyncUpdates failure,
error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP
status code = 200
2009-06-26 13:02:05:628 940 10c4 PT WARNING: SOAP Fault: 0x00012c
2009-06-26 13:02:05:628 940 10c4 PT WARNING:
faultstring:System.Web.Services.Protocols.SoapException: Fault occurred
at
Microsoft.UpdateServices.Internal.SoapUtilities.ThrowException(ErrorCode
errorCode, String message, String[] clientIds)
at
Microsoft.UpdateServices.Internal.ClientImplementation.SyncUpdates(Cookie
cookie, SyncUpdateParameters parameters)
at Microsoft.UpdateServices.Internal.Client.SyncUpdates(Cookie
cookie, SyncUpdateParameters parameters)
2009-06-26 13:02:05:628 940 10c4 PT WARNING:
ErrorCode:RegistrationRequired(3)
2009-06-26 13:02:05:628 940 10c4 PT WARNING: Message:need to call
RegisterComputer.
2009-06-26 13:02:05:628 940 10c4 PT WARNING:
Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
2009-06-26 13:02:05:628 940 10c4 PT WARNING:
ID:3765a549-e715-4d80-82f5-1930a365413b
2009-06-26 13:02:05:628 940 10c4 PT WARNING: PTError: 0x8024400d
2009-06-26 13:02:05:628 940 10c4 PT WARNING: SyncUpdates_WithRecovery
failed.: 0x8024400d
2009-06-26 13:02:05:628 940 10c4 PT WARNING: Sync of Updates:
0x8024400d
2009-06-26 13:02:05:628 940 10c4 PT WARNING: SyncServerUpdatesInternal
failed: 0x8024400d
2009-06-26 13:02:05:628 940 10c4 Agent * WARNING: Failed to
synchronize, error = 0x8024400D
2009-06-26 13:02:05:628 940 10c4 Agent * WARNING: Exit code =
0x8024400D
2009-06-26 13:02:05:628 940 10c4 Agent *********
2009-06-26 13:02:05:628 940 10c4 Agent ** END ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2009-06-26 13:02:05:628 940 10c4 Agent *************
2009-06-26 13:02:05:628 940 10c4 Agent WARNING: WU client failed
Searching for update with error 0x8024400d
2009-06-26 13:02:05:628 940 ac0 AU >>## RESUMED ## AU: Search for
updates [CallId = {04106DDA-B6C2-4FA3-A18D-23AA349B84E0}]
2009-06-26 13:02:05:628 940 ac0 AU # WARNING: Search callback
failed, result = 0x8024400D
2009-06-26 13:02:05:628 940 ac0 AU # WARNING: Failed to find updates
with error code 8024400D
2009-06-26 13:02:05:628 940 ac0 AU #########
2009-06-26 13:02:05:628 940 ac0 AU ## END ## AU: Search for updates
[CallId = {04106DDA-B6C2-4FA3-A18D-23AA349B84E0}]
2009-06-26 13:02:05:628 940 ac0 AU #############
2009-06-26 13:02:05:628 940 ac0 AU AU setting next detection timeout
to 2009-06-26 10:02:05
2009-06-26 13:02:10:628 940 10c4 Report REPORT EVENT:
{312AA66F-F544-4042-994A-8985847C1021} 2009-06-26
13:02:05:628+0800 1 148 101 {00000000-0000-0000-0000-000000000000} 0 8024400d AutomaticUpdates Failure Software
Synchronization Windows Update Client failed to detect with error
0x8024400d.

--
oohdeck
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View this thread: http://forums.techarena.in/server-update-service/1203756.htm

http://forums.techarena.in

Lawrence Garvin [MVP]

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Jun 26, 2009, 9:10:19 AM6/26/09

"oohdeck" <oohdeck...@DoNotSpam.com> wrote in message
news:oohdeck...@DoNotSpam.com...

> 3 Windows Server 2003 sp2 are not reporting, it has a status of "this
> computer has not reported yet"

> On those 3 computers, the WSUS server itself is unable to report to the
> WSUS.

> Please, can someone take a look in the logs below to see what seems to
> be the problem

> 2009-06-26 13:02:04:706 940 10c4 PT Initializing simple targeting

> cookie, clientId = 89fc56e8-39a4-413f-8de9-4db9432817c2, target group =
> Windows 2003 Server Computers, DNS name = phkgensrv700.smi.local

> 2009-06-26 13:02:04:706 940 10c4 PT Server URL =
> http://phkgensrv700:8530/SimpleAuthWebService/SimpleAuth.asmx

> 2009-06-26 13:02:04:721 940 10c4 PT WARNING: GetCookie failure, error
> = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status
> code = 200
> 2009-06-26 13:02:04:721 940 10c4 PT WARNING: SOAP Fault: 0x00012c

> 2009-06-26 13:02:04:721 940 10c4 PT WARNING: PTError: 0x80244015

Actually, your issue is identical to the one described in this blog post
http://blogs.technet.com/sus/archive/2008/10/29/wsus-clients-fail-synchronization-with-0x80244015-and-0x8024400d-errors.aspx

but since you don't appear to have a load balancing scenario...

the next most likely situation is one that emulates the situation described
in the blog post, and that's when the machines have duplicate
SusClientIDs -- which would likely be the case if these four machines were
cloned from the same image.

Try this:
On each of these four Windows Server 2003 machines,
Delete the registry values "SusClientID" and "SusClientIDValidation" from
the key
HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate
and then restart the Automatic Updates service and observe the results.

--
Lawrence Garvin, M.S., MCITP:EA, MCDBA
Principal/CTO, Onsite Technology Solutions, Houston, Texas
Microsoft MVP - Software Distribution (2005-2009)

MS WSUS Website: http://www.microsoft.com/wsus
My Websites: http://www.onsitechsolutions.com;
http://wsusinfo.onsitechsolutions.com
My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin

oohdeck

unread,

Jun 27, 2009, 6:59:18 AM6/27/09

Thanks for posting Lawrence...

I did what you said but the problem still exists...

BTW, my machines weren't cloned

Any thoughts?

Thanks

Lawrence Garvin [MVP]

unread,

Jun 27, 2009, 3:40:22 PM6/27/09

"oohdeck" <oohdeck...@DoNotSpam.com> wrote in message
news:oohdeck...@DoNotSpam.com...
>

> Thanks for posting Lawrence...
>
> I did what you said but the problem still exists...
>
> BTW, my machines weren't cloned
>
> Any thoughts?

Not immediately, as we've now eliminated all *known* scenarios that might
cause this combination of errors.

Next step is to start from scratch.

First question: What is unique about these three servers from all other
systems in your enterprise? What is common between these three servers?

Because the issue only affects these three servers, the best course of
action is to first consider what is common amongst them, or what is
different about them, from the systems that do work.

Of particular note, for me, would be this target group name "Windows 2003
Server Computers". Are there other machines successfully working that are
members of this group?

Second item is to confirm that this is the only WSUS Server, and has been
the only WSUS Server in your environment: phkgensrv700. Has the name of this
server ever been changed? Has the database sitting behind this server ever
been changed? Have any of the three machines with errors ever been changed
(i.e. machine name, permissions, installed software, policies)?

oohdeck

unread,

Jun 27, 2009, 9:15:29 PM6/27/09

Lawrence>>

Next step is to start from scratch.

oohdeck>>
I've tried reinstalling IIS and WSUS 8 times, the three servers are
still unable to report

Lawrence>>

First question: What is unique about these three servers from all other
systems in your enterprise? What is common between these three servers?

Oohdeck>>
One server is the WSUS server itself, a member server without any other
roles
Second server is a DC and a file server
Third server is a DC and a exchange server

Lawrence>>

Because the issue only affects these three servers, the best course of
action is to first consider what is common amongst them, or what is
different about them, from the systems that do work.
Of particular note, for me, would be this target group name "Windows
2003
Server Computers". Are there other machines successfully working that
are
members of this group?

Oohdeck>>
Yes, 7 other servers are able to report to the WSUS server and get the
updates

Lawrence>>

Second item is to confirm that this is the only WSUS Server, and has
been
the only WSUS Server in your environment: phkgensrv700. Has the name of
this
server ever been changed? Has the database sitting behind this server
ever
been changed? Have any of the three machines with errors ever been
changed
(i.e. machine name, permissions, installed software, policies)?

>>oohdeck
Nothing has been changed. This is the only WSUS server. The SQL server
is on another machine, the database was also deleted when I uninstalled
the WSUS server several times. I reinstalled WSUS because the
servers/workstations are not able to get the updates but they were
reporting to the server. When I reinstalled WSUS the three servers are
showing up with not yet reported status and a unusual report (windows
0.0)

Lawrence Garvin [MVP]

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Jun 27, 2009, 9:31:51 PM6/27/09

"oohdeck" <oohdeck...@DoNotSpam.com> wrote in message
news:oohdeck...@DoNotSpam.com...

> Oohdeck>>

> One server is the WSUS server itself, a member server without any other
> roles
> Second server is a DC and a file server
> Third server is a DC and a exchange server

Okay, let's run the Client Diagnostic Tool on all three machines, and post
the results for analysis.

Also, please export the registry key at
HKLM\Software\Polices\Microsoft\Windows\WindowsUpdate
and the registry key at

HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate

We'll take a look at that information, and then proceed from there.

oohdeck

unread,

Jun 28, 2009, 10:02:47 AM6/28/09

I'm unable to paste the log here (maximum number of characters had
exceeded)

I've attached the log for your review.

Hope a solution will come up...

Thanks

+-------------------------------------------------------------------+
|Filename: wsus troubleshooting.txt |
|Download: http://forums.techarena.in/attachment.php?attachmentid=8848|
+-------------------------------------------------------------------+

Lawrence Garvin [MVP]

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Jun 28, 2009, 12:10:44 PM6/28/09

"oohdeck" <oohdeck...@DoNotSpam.com> wrote in message
news:oohdeck...@DoNotSpam.com...
>

> I'm unable to paste the log here (maximum number of characters had
> exceeded)

I didn't ask for any LOG files...!

> I've attached the log for your review.

and there's no attachment.

The sum total of what I asked you for isn't more than fifty lines of text.

* run the Client Diagnostic Tool on all three machines, and post
the results for analysis.

* please export the registry key at

HKLM\Software\Polices\Microsoft\Windows\WindowsUpdate
and the registry key at
HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate

oohdeck

unread,

Jun 28, 2009, 12:54:19 PM6/28/09

apologies for the wrong term I used, what I meant was the text file I've
attached contains everything you asked for.

If you said that the sum total won't be more that fifty lines, then
there's definitely something wrong with my registry...

I'll post the clientdiag result and the registry keys from the WSUS
server itself

Please take note that the clientdiag results and registry keys for
HKLM\Software\Polices\Microsoft\Windows\WindowsUpdate on all the servers
are the same

The only difference is in the
HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate registry
key (which is more than 50 lines I suppose)

WSUS Client Diagnostics Tool

Checking Machine State
Checking for admin rights to run tool . . . . . . . . . PASS
Automatic Updates Service is running. . . . . . . . . . PASS
Background Intelligent Transfer Service is running. . . PASS
Wuaueng.dll version 7.2.6001.788. . . . . . . . . . . . PASS
This version is WSUS 2.0

Checking AU Settings
AU Option is 3 : Notify Prior to Install. . . . . . . . PASS
Option is from Policy settings

Checking Proxy Configuration
Checking for winhttp local machine Proxy settings . . . PASS
Winhttp local machine access type
<Direct Connection>
Winhttp local machine Proxy. . . . . . . . . . NONE
Winhttp local machine ProxyBypass. . . . . . . NONE
Checking User IE Proxy settings . . . . . . . . . . . . PASS
User IE Proxy. . . . . . . . . . . . . . . . . NONE
User IE ProxyByPass. . . . . . . . . . . . . . NONE
User IE AutoConfig URL Proxy . . . . . . . . . NONE
User IE AutoDetect
AutoDetect not in use

Checking Connection to WSUS/SUS Server
WUServer = http://phkgensrv700:8530
WUStatusServer = http://phkgensrv700:8530
UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS
Connection to server. . . . . . . . . . . . . . . . . . PASS
SelfUpdate folder is present. . . . . . . . . . . . . . PASS

Press Enter to Complete

REGISTRY:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate]
"SusClientId"="5d1a2af9-ec62-498d-becc-184465e77aeb"
"SusClientIdValidation"=hex:04,01,10,01,42,00,41,00,39,00,34,00,44,00,43,00,39,\
00,35,00,06,00,1e,68,57,74,b9

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto
Update]
"NextDetectionTime"="2009-06-28 15:41:21"
"UnableToDetectTime"="2009-06-28 08:06:11"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto
Update\Results]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto
Update\Results\Detect]
"LastError"=dword:8024400d

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting]
"BatchFlushAge"=dword:000072ac
"SamplingValue2"=dword:0000020b

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache\3da21691-e39d-4da6-8a4b-b43877bcb1b7]
"CurrentCacheFile"="C:\\WINDOWS\\SoftwareDistribution\\EventCache\\{5D385C67-821E-490B-952B-56A822B99ACA}.bin"
"FlushCacheFiles"=hex(7):43,00,3a,00,5c,00,57,00,49,00,4e,00,44,00,4f,00,57,00,\

53,00,5c,00,53,00,6f,00,66,00,74,00,77,00,61,00,72,00,65,00,44,00,69,00,73,\

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00,53,00,6f,00,66,00,74,00,77,00,61,00,72,00,65,00,44,00,69,00,73,00,74,00,\

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00,57,00,49,00,4e,00,44,00,4f,00,57,00,53,00,5c,00,53,00,6f,00,66,00,74,00,\

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00,69,00,6f,00,6e,00,5c,00,45,00,76,00,65,00,6e,00,74,00,43,00,61,00,63,00,\

68,00,65,00,5c,00,7b,00,35,00,42,00,35,00,34,00,42,00,34,00,43,00,31,00,2d,\

00,30,00,34,00,38,00,35,00,2d,00,34,00,31,00,46,00,36,00,2d,00,41,00,43,00,\

32,00,42,00,2d,00,32,00,45,00,33,00,36,00,30,00,31,00,38,00,39,00,43,00,43,\

00,45,00,34,00,7d,00,2e,00,62,00,69,00,6e,00,00,00,43,00,3a,00,5c,00,57,00,\

49,00,4e,00,44,00,4f,00,57,00,53,00,5c,00,53,00,6f,00,66,00,74,00,77,00,61,\

00,72,00,65,00,44,00,69,00,73,00,74,00,72,00,69,00,62,00,75,00,74,00,69,00,\

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00,5c,00,7b,00,36,00,46,00,43,00,35,00,33,00,42,00,31,00,30,00,2d,00,31,00,\

34,00,45,00,46,00,2d,00,34,00,35,00,31,00,30,00,2d,00,41,00,31,00,37,00,42,\

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38,00,7d,00,2e,00,62,00,69,00,6e,00,00,00,43,00,3a,00,5c,00,57,00,49,00,4e,\

00,44,00,4f,00,57,00,53,00,5c,00,53,00,6f,00,66,00,74,00,77,00,61,00,72,00,\

65,00,44,00,69,00,73,00,74,00,72,00,69,00,62,00,75,00,74,00,69,00,6f,00,6e,\

00,5c,00,45,00,76,00,65,00,6e,00,74,00,43,00,61,00,63,00,68,00,65,00,5c,00,\

7b,00,30,00,43,00,43,00,41,00,41,00,43,00,37,00,32,00,2d,00,32,00,38,00,42,\

00,38,00,2d,00,34,00,39,00,46,00,38,00,2d,00,38,00,33,00,46,00,31,00,2d,00,\

41,00,34,00,42,00,38,00,43,00,45,00,42,00,30,00,44,00,46,00,46,00,33,00,7d,\

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4f,00,57,00,53,00,5c,00,53,00,6f,00,66,00,74,00,77,00,61,00,72,00,65,00,44,\

00,69,00,73,00,74,00,72,00,69,00,62,00,75,00,74,00,69,00,6f,00,6e,00,5c,00,\

45,00,76,00,65,00,6e,00,74,00,43,00,61,00,63,00,68,00,65,00,5c,00,7b,00,45,\

00,41,00,32,00,37,00,41,00,32,00,33,00,44,00,2d,00,34,00,37,00,44,00,42,00,\

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00,53,00,5c,00,53,00,6f,00,66,00,74,00,77,00,61,00,72,00,65,00,44,00,69,00,\

73,00,74,00,72,00,69,00,62,00,75,00,74,00,69,00,6f,00,6e,00,5c,00,45,00,76,\

00,65,00,6e,00,74,00,43,00,61,00,63,00,68,00,65,00,5c,00,7b,00,42,00,38,00,\

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00,44,00,30,00,38,00,2d,00,41,00,45,00,41,00,35,00,2d,00,46,00,45,00,44,00,\

31,00,38,00,46,00,30,00,42,00,35,00,42,00,43,00,30,00,7d,00,2e,00,62,00,69,\

00,6e,00,00,00,43,00,3a,00,5c,00,57,00,49,00,4e,00,44,00,4f,00,57,00,53,00,\

5c,00,53,00,6f,00,66,00,74,00,77,00,61,00,72,00,65,00,44,00,69,00,73,00,74,\

00,72,00,69,00,62,00,75,00,74,00,69,00,6f,00,6e,00,5c,00,45,00,76,00,65,00,\

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00,43,00,30,00,39,00,34,00,2d,00,43,00,35,00,31,00,38,00,2d,00,34,00,43,00,\

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00,30,00,36,00,31,00,44,00,30,00,33,00,37,00,7d,00,2e,00,62,00,69,00,6e,00,\

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00,6f,00,66,00,74,00,77,00,61,00,72,00,65,00,44,00,69,00,73,00,74,00,72,00,\

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00,43,00,61,00,63,00,68,00,65,00,5c,00,7b,00,42,00,45,00,36,00,35,00,44,00,\

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00,38,00,38,00,30,00,42,00,7d,00,2e,00,62,00,69,00,6e,00,00,00,43,00,3a,00,\

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00,77,00,61,00,72,00,65,00,44,00,69,00,73,00,74,00,72,00,69,00,62,00,75,00,\

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00,68,00,65,00,5c,00,7b,00,32,00,34,00,46,00,43,00,31,00,44,00,33,00,44,00,\

2d,00,33,00,30,00,45,00,41,00,2d,00,34,00,46,00,41,00,43,00,2d,00,41,00,30,\

00,43,00,44,00,2d,00,30,00,37,00,43,00,46,00,39,00,43,00,39,00,37,00,42,00,\

39,00,34,00,33,00,7d,00,2e,00,62,00,69,00,6e,00,00,00,43,00,3a,00,5c,00,57,\

00,49,00,4e,00,44,00,4f,00,57,00,53,00,5c,00,53,00,6f,00,66,00,74,00,77,00,\

61,00,72,00,65,00,44,00,69,00,73,00,74,00,72,00,69,00,62,00,75,00,74,00,69,\

00,6f,00,6e,00,5c,00,45,00,76,00,65,00,6e,00,74,00,43,00,61,00,63,00,68,00,\

65,00,5c,00,7b,00,39,00,31,00,30,00,38,00,35,00,44,00,33,00,36,00,2d,00,31,\

00,39,00,45,00,38,00,2d,00,34,00,32,00,30,00,33,00,2d,00,39,00,42,00,31,00,\

46,00,2d,00,36,00,44,00,44,00,42,00,32,00,39,00,43,00,30,00,42,00,45,00,30,\

00,37,00,7d,00,2e,00,62,00,69,00,6e,00,00,00,43,00,3a,00,5c,00,57,00,49,00,\

4e,00,44,00,4f,00,57,00,53,00,5c,00,53,00,6f,00,66,00,74,00,77,00,61,00,72,\

00,65,00,44,00,69,00,73,00,74,00,72,00,69,00,62,00,75,00,74,00,69,00,6f,00,\

6e,00,5c,00,45,00,76,00,65,00,6e,00,74,00,43,00,61,00,63,00,68,00,65,00,5c,\

00,7b,00,33,00,34,00,34,00,41,00,42,00,31,00,30,00,37,00,2d,00,32,00,34,00,\

32,00,44,00,2d,00,34,00,33,00,35,00,41,00,2d,00,42,00,31,00,42,00,38,00,2d,\

00,38,00,39,00,30,00,44,00,38,00,33,00,43,00,41,00,35,00,33,00,37,00,30,00,\

7d,00,2e,00,62,00,69,00,6e,00,00,00,43,00,3a,00,5c,00,57,00,49,00,4e,00,44,\

00,4f,00,57,00,53,00,5c,00,53,00,6f,00,66,00,74,00,77,00,61,00,72,00,65,00,\

44,00,69,00,73,00,74,00,72,00,69,00,62,00,75,00,74,00,69,00,6f,00,6e,00,5c,\

00,45,00,76,00,65,00,6e,00,74,00,43,00,61,00,63,00,68,00,65,00,5c,00,7b,00,\

44,00,45,00,43,00,42,00,43,00,45,00,32,00,44,00,2d,00,45,00,38,00,42,00,39,\

00,2d,00,34,00,42,00,43,00,45,00,2d,00,42,00,46,00,32,00,33,00,2d,00,32,00,\

32,00,31,00,30,00,41,00,42,00,30,00,35,00,41,00,35,00,33,00,35,00,7d,00,2e,\

00,62,00,69,00,6e,00,00,00,43,00,3a,00,5c,00,57,00,49,00,4e,00,44,00,4f,00,\

57,00,53,00,5c,00,53,00,6f,00,66,00,74,00,77,00,61,00,72,00,65,00,44,00,69,\

00,73,00,74,00,72,00,69,00,62,00,75,00,74,00,69,00,6f,00,6e,00,5c,00,45,00,\

76,00,65,00,6e,00,74,00,43,00,61,00,63,00,68,00,65,00,5c,00,7b,00,46,00,43,\

00,35,00,46,00,42,00,45,00,37,00,37,00,2d,00,33,00,33,00,39,00,41,00,2d,00,\

34,00,39,00,34,00,33,00,2d,00,41,00,34,00,33,00,31,00,2d,00,37,00,31,00,44,\

00,34,00,35,00,33,00,39,00,31,00,39,00,42,00,35,00,43,00,7d,00,2e,00,62,00,\

69,00,6e,00,00,00,43,00,3a,00,5c,00,57,00,49,00,4e,00,44,00,4f00,57,00,53,\

00,5c,00,53,00,6f,00,66,00,74,00,77,00,61,00,72,00,65,00,44,00,69,00,73,00,\

74,00,72,00,69,00,62,00,75,00,74,00,69,00,6f,00,6e,00,5c,00,45,00,76,00,65,\

00,6e,00,74,00,43,00,61,00,63,00,68,00,65,00,5c,00,7b,00,32,00,36,00,46,00,\

39,00,31,00,45,00,39,00,36,00,2d,00,35,00,33,00,39,00,43,00,2d,00,34,00,37,\

00,34,00,32,00,2d,00,39,00,36,00,46,00,42,00,2d,00,39,00,33,00,38,00,42,00,\

43,00,37,00,35,00,43,00,46,00,46,00,36,00,44,00,7d,00,2e,00,62,00,69,00,6e,\

00,00,00,43,00,3a,00,5c,00,57,00,49,00,4e,00,44,00,4f,00,57,00,53,00,5c,00,\

53,00,6f,00,66,00,74,00,77,00,61,00,72,00,65,00,44,00,69,00,73,00,74,00,72,\

00,69,00,62,00,75,00,74,00,69,00,6f,00,6e,00,5c,00,45,00,76,00,65,00,6e,00,\

74,00,43,00,61,00,63,00,68,00,65,00,5c,00,7b,00,32,00,38,00,41,00,46,00,31,\

00,42,00,38,00,38,00,2d,00,45,00,38,00,34,00,39,00,2d,00,34,00,34,00,36,00,\

30,00,2d,00,41,00,44,00,38,00,46,00,2d,00,35,00,35,00,35,00,45,00,44,00,33,\

00,35,00,34,00,35,00,41,00,32,00,34,00,7d,00,2e,00,62,00,69,00,6e,00,00,00,\

43,00,3a,00,5c,00,57,00,49,00,4e,00,44,00,4f,00,57,00,53,00,5c,00,53,00,6f,\

00,66,00,74,00,77,00,61,00,72,00,65,00,44,00,69,00,73,00,74,00,72,00,69,00,\

62,00,75,00,74,00,69,00,6f,00,6e,00,5c,00,45,00,76,00,65,00,6e,00,74,00,43,\

00,61,00,63,00,68,00,65,00,5c,00,7b,00,41,00,34,00,42,00,46,00,35,00,39,00,\

45,00,46,00,2d,00,39,00,30,00,32,00,30,00,2d,00,34,00,41,00,45,00,43,00,2d,\

00,38,00,39,00,42,00,35,00,2d,00,39,00,33,00,31,00,46,00,37,00,44,00,36,00,\

46,00,43,00,33,00,38,00,36,00,7d,00,2e,00,62,00,69,00,6e,00,00,00,43,00,3a,\

00,5c,00,57,00,49,00,4e,00,44,00,4f,00,57,00,53,00,5c,00,53,00,6f,00,66,00,\

74,00,77,00,61,00,72,00,65,00,44,00,69,00,73,00,74,00,72,00,69,00,62,00,75,\

00,74,00,69,00,6f,00,6e,00,5c,00,45,00,76,00,65,00,6e,00,74,00,43,00,61,00,\

63,00,68,00,65,00,5c,00,7b,00,34,00,39,00,32,00,32,00,35,00,33,00,38,00,30,\

00,2d,00,30,00,32,00,42,00,43,00,2d,00,34,00,35,00,42,00,31,00,2d,00,41,00,\

44,00,45,00,44,00,2d,00,46,00,38,00,34,00,31,00,32,00,43,00,42,00,33,00,43,\

00,33,00,37,00,34,00,7d,00,2e,00,62,00,69,00,6e,00,00,00,43,00,3a,00,5c,00,\

57,00,49,00,4e,00,44,00,4f,00,57,00,53,00,5c,00,53,00,6f,00,66,00,74,00,77,\

00,61,00,72,00,65,00,44,00,69,00,73,00,74,00,72,00,69,00,62,00,75,00,74,00,\

69,00,6f,00,6e,00,5c,00,45,00,76,00,65,00,6e,00,74,00,43,00,61,00,63,00,68,\

00,65,00,5c,00,7b,00,33,00,41,00,36,00,36,00,32,00,32,00,46,00,36,00,2d,00,\

44,00,34,00,42,00,35,00,2d,00,34,00,30,00,30,00,35,00,2d,00,42,00,34,00,41,\

00,30,00,2d,00,41,00,42,00,33,00,35,00,32,00,31,00,30,00,41,00,42,00,32,00,\

35,00,35,00,7d,00,2e,00,62,00,69,00,6e,00,00,00,43,00,3a,00,5c,00,57,00,49,\

00,4e,00,44,00,4f,00,57,00,53,00,5c,00,53,00,6f,00,66,00,74,00,77,00,61,00,\

72,00,65,00,44,00,69,00,73,00,74,00,72,00,69,00,62,00,75,00,74,00,69,00,6f,\

00,6e,00,5c,00,45,00,76,00,65,00,6e,00,74,00,43,00,61,00,63,00,68,00,65,00,\

5c,00,7b,00,42,00,43,00,43,00,37,00,43,00,43,00,42,00,41,00,2d,00,37,00,33,\

00,38,00,46,00,2d,00,34,00,33,00,30,00,37,00,2d,00,39,00,43,00,31,00,32,00,\

2d,00,43,00,33,00,33,00,38,00,46,00,39,00,39,00,46,00,39,00,43,00,44,00,35,\

00,7d,00,2e,00,62,00,69,00,6e,00,00,00,43,00,3a,00,5c,00,57,00,49,00,4e,00,\

44,00,4f,00,57,00,53,00,5c,00,53,00,6f,00,66,00,74,00,77,00,61,00,72,00,65,\

00,44,00,69,00,73,00,74,00,72,00,69,00,62,00,75,00,74,00,69,00,6f,00,6e,00,\

5c,00,45,00,76,00,65,00,6e,00,74,00,43,00,61,00,63,00,68,00,65,00,5c,00,7b,\

00,39,00,44,00,44,00,46,00,45,00,35,00,30,00,44,00,2d,00,31,00,32,00,31,00,\

43,00,2d,00,34,00,33,00,30,00,45,00,2d,00,39,00,33,00,30,00,43,00,2d,00,35,\

00,45,00,31,00,38,00,44,00,39,00,45,00,43,00,46,00,34,00,32,00,41,00,7d,00,\

2e,00,62,00,69,00,6e,00,00,00,43,00,3a,00,5c,00,57,00,49,00,4e,00,44,00,4f,\

00,57,00,53,00,5c,00,53,00,6f,00,66,00,74,00,77,00,61,00,72,00,65,00,44,00,\

69,00,73,00,74,00,72,00,69,00,62,00,75,00,74,00,69,00,6f,00,6e,00,5c,00,45,\

00,76,00,65,00,6e,00,74,00,43,00,61,00,63,00,68,00,65,00,5c,00,7b,00,31,00,\

36,00,45,00,42,00,38,00,33,00,44,00,31,00,2d,00,32,00,35,00,42,00,44,00,2d,\

00,34,00,44,00,45,00,34,0,2d,00,39,00,45,00,31,00,30,00,2d,00,42,00,34,00,\

31,00,42,00,30,00,46,00,41,00,41,00,46,00,32,00,33,00,46,00,7d,00,2e,00,62,\

00,69,00,6e,00,00,00,43,00,3a,00,5c,00,57,00,49,00,4e,00,44,00,4f,00,57,00,\

53,00,5c,00,53,00,6f,00,66,00,74,00,77,00,61,00,72,00,65,00,44,00,69,00,73,\

00,74,00,72,00,69,00,62,00,75,00,74,00,69,00,6f,00,6e,00,5c,00,45,00,76,00,\

65,00,6e,00,74,00,43,00,61,00,63,00,68,00,65,00,5c,00,7b,00,33,00,35,00,31,\

00,35,00,30,00,43,00,35,00,36,00,2d,00,38,00,31,00,45,00,42,00,2d,00,34,00,\

33,00,41,00,43,00,2d,00,38,00,42,00,44,00,34,00,2d,00,41,00,36,00,43,00,35,\

00,45,00,41,00,32,00,34,00,36,00,42,00,31,00,46,00,7d,00,2e,00,62,00,69,00,\

6e,00,00,00,43,00,3a,00,5c,00,57,00,49,00,4e,00,44,00,4f,00,57,00,53,00,5c,\

00,53,00,6f,00,66,00,74,00,77,00,61,00,72,00,65,00,44,00,69,00,73,00,74,00,\

72,00,69,00,62,00,75,00,74,00,69,00,6f,00,6e,00,5c,00,45,00,76,00,65,00,6e,\

00,74,00,43,00,61,00,63,00,68,00,65,00,5c,00,7b,00,31,00,33,00,43,00,34,00,\

35,00,31,00,45,00,35,00,2d,00,39,00,42,00,46,00,35,00,2d,00,34,00,39,00,41,\

00,45,00,2d,00,42,00,36,00,45,00,45,00,2d,00,43,00,42,00,42,00,41,00,36,00,\

44,00,32,00,44,00,43,00,31,00,45,00,30,00,7d,00,2e,00,62,00,69,00,6e,00,00,\

00,43,00,3a,00,5c,00,57,00,49,00,4e,00,44,00,4f,00,57,00,53,00,5c,00,53,00,\

6f,00,66,00,74,00,77,00,61,00,72,00,65,00,44,00,69,00,73,00,74,00,72,00,69,\

00,62,00,75,00,74,00,69,00,6f,00,6e,00,5c,00,45,00,76,00,65,00,6e,00,74,00,\

43,00,61,00,63,00,68,00,65,00,5c,00,7b,00,35,00,39,00,45,00,42,00,39,00,46,\

00,44,00,36,00,2d,00,30,00,32,00,38,00,36,00,2d,00,34,00,34,00,33,00,32,00,\

2d,00,42,00,36,00,44,00,34,00,2d,00,37,00,45,00,36,00,36,00,38,00,42,00,31,\

00,34,00,44,00,30,00,33,00,41,00,7d,00,2e,00,62,00,69,00,6e,00,00,00,43,00,\

3a,00,5c,00,57,00,49,00,4e,00,44,00,4f,00,57,00,53,00,5c,00,53,00,6f,00,66,\

00,74,00,77,00,61,00,72,00,65,00,44,00,69,00,73,00,74,00,72,00,69,00,62,00,\

75,00,74,00,69,00,6f,00,6e,00,5c,00,45,00,76,00,65,00,6e,00,74,00,43,00,61,\

00,63,00,68,00,65,00,5c,00,7b,00,46,00,31,00,39,00,32,00,39,00,31,00,44,00,\

44,00,2d,00,41,00,41,00,37,00,45,00,2d,00,34,00,45,00,30,00,44,00,2d,00,39,\

00,45,00,46,00,45,00,2d,00,37,00,33,00,34,00,33,00,33,00,38,00,41,00,32,00,\

30,00,31,00,36,00,41,00,7d,00,2e,00,62,00,69,00,6e,00,00,00,43,00,3a,00,5c,\

00,57,00,49,00,4e,00,44,00,4f,00,57,00,53,00,5c,00,53,00,6f,00,66,00,74,00,\

77,00,61,00,72,00,65,00,44,00,69,00,73,00,74,00,72,00,69,00,62,00,75,00,74,\

00,69,00,6f,00,6e,00,5c,00,45,00,76,00,65,00,6e,00,74,00,43,00,61,00,63,00,\

68,00,65,00,5c,00,7b,00,35,00,44,00,33,00,38,00,35,00,43,00,36,00,37,00,2d,\

00,38,00,32,00,31,00,45,00,2d,00,34,00,39,00,30,00,42,00,2d,00,39,00,35,00,\

32,00,42,00,2d,00,35,00,36,00,41,00,38,00,32,00,32,00,42,00,39,00,39,00,41,\
00,43,00,41,00,7d,00,2e,00,62,00,69,00,6e,00,00,00,00,00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d]
"AuthorizationCab"="authcab.cab"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending]
"ValidatedPreWsus3RegistrationRequests"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\windows\WindowsUpdate]
"WUServer"="http://phkgensrv700:8530"
"WUStatusServer"="http://phkgensrv700:8530"
"TargetGroupEnabled"=dword:00000001
"TargetGroup"="Windows 2003 Server Computers"

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\windows\WindowsUpdate\AU]
"NoAutoUpdate"=dword:00000000
"AUOptions"=dword:00000003
"ScheduledInstallDay"=dword:00000000
"ScheduledInstallTime"=dword:00000003
"AutoInstallMinorUpdates"=dword:00000001
"UseWUServer"=dword:00000001
"DetectionFrequencyEnabled"=dword:00000001
"DetectionFrequency"=dword:00000008

oohdeck

unread,

Jul 2, 2009, 10:09:37 PM7/2/09

can someone help me on this?

thanks

Lawrence Garvin [MVP]

unread,

Jul 3, 2009, 1:53:06 PM7/3/09

"oohdeck" <oohdeck...@DoNotSpam.com> wrote in message
news:oohdeck...@DoNotSpam.com...
>

> can someone help me on this?

Not without providing the requested information.

> Okay, let's run the Client Diagnostic Tool on all three machines, and post
> the results for analysis.

> Also, please export the registry key at

> HKLM\Software\Polices\Microsoft\Windows\WindowsUpdate

> and the registry key at

> HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate

If it makes you feel better, you can exclude the Reporting subkey from the
CurrentVersion\WindowsUpdate key.

The key point, though, was that I needed to see the output from all *three*
machines that are not reporting.

oohdeck

unread,

Jul 7, 2009, 2:39:06 AM7/7/09

Client Diagnostic result for Server 1:

Client Diagnostic result for Server 2:

Client Diagnostic result for Server 3:

Registry for Server 1:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto
Update]
"NextDetectionTime"="2009-06-28 15:41:21"
"UnableToDetectTime"="2009-06-28 08:06:11"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto
Update\Results]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto
Update\Results\Detect]
"LastError"=dword:8024400d

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting]
"BatchFlushAge"=dword:000072ac
"SamplingValue2"=dword:0000020b

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache]

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d]
"AuthorizationCab"="authcab.cab"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending]
"ValidatedPreWsus3RegistrationRequests"=dword:00000001

Registry for Server 2:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate]

"SusClientIdValidation"=hex:04,01,10,01,36,00,32,00,33,00,39,00,41,00,41,00,36,\
00,35,00,06,00,1e,68,57,78,13
"SusClientId"="d8926466-fc2f-4a5f-b5c6-2915badb4056"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto
Update]

"AUOptions"=dword:00000001
"NextDetectionTime"="2009-06-28 15:41:40"
"BalloonTime"="2009-06-26 06:21:33"
"BalloonType"=dword:00000005
"ConfigVer"=dword:00000001
"UnableToDetectTime"="2009-06-26 13:57:58"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto
Update\Results]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto
Update\Results\Detect]

"LastSuccessTime"="2009-06-26 06:21:18"
"LastError"=dword:8024400d

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto
Update\Results\Download]
"LastSuccessTime"="2009-06-26 06:21:28"
"LastError"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto

Update\Results\Install]
"LastSuccessTime"="2009-05-31 12:16:51"
"LastError"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting]

"BatchFlushAge"=dword:00008b68
"SamplingValue2"=dword:00000333

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services]

"DefaultService"="7971f918-a847-4430-9279-4a52d1efe18d"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d]
"AuthorizationCab"="authcab.cab"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending]
"ValidatedPreWsus3RegistrationRequests"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\ServiceStartup]

Registry for Server 3:

Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate]

"SusClientIdValidation"=hex:04,01,10,01,45,00,31,00,44,00,46,00,33,00,44,00,46,\
00,35,00,06,00,1b,24,e0,40,57
"SusClientId"="df2dd88c-3f23-4787-8635-9eba9ee4f456"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto
Update]

"AUOptions"=dword:00000001
"NextDetectionTime"="2009-06-28 15:41:23"
"BalloonTime"="2009-04-29 01:05:23"
"BalloonType"=dword:00000005
"ConfigVer"=dword:00000001
"UnableToDetectTime"="2009-06-27 11:21:53"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto
Update\Results]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto
Update\Results\Detect]

"LastSuccessTime"="2009-06-15 10:25:36"
"LastError"=dword:8024400d

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto
Update\Results\Download]
"LastSuccessTime"="2009-05-31 03:38:59"
"LastError"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto

Update\Results\Install]
"LastSuccessTime"="2009-05-31 03:39:07"
"LastError"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting]

"BatchFlushAge"=dword:0000138d
"SamplingValue2"=dword:00000168

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services]

"DefaultService"="7971f918-a847-4430-9279-4a52d1efe18d"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d]
"AuthorizationCab"="authcab.cab"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending]
"ValidatedPreWsus3RegistrationRequests"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\ServiceStartup]

Lawrence Garvin [MVP]

unread,

Jul 7, 2009, 1:22:52 PM7/7/09

"oohdeck" <oohdeck...@DoNotSpam.com> wrote in message
news:oohdeck...@DoNotSpam.com...

It seems the first failure was Server #2 early in the afternoon on June
26th.

What else was going on with your WSUS Server or NETWORK on June 26th?

> Registry for Server 1:

> "UnableToDetectTime"="2009-06-28 08:06:11"

> Registry for Server 2:

> "UnableToDetectTime"="2009-06-26 13:57:58"

> Registry for Server 3:

> "UnableToDetectTime"="2009-06-27 11:21:53"

I also noted a couple other anomalous items...

Server #1 has failed, but has not recorded a "Last Success Time". Has Server
#1 ever successfully registered/detected with this WSUS Server?

Server #2 shows a LastSuccessTime at 6:21am on June 26th, so that helps us
narrow down the time frame in which "something changed" to a very concise
7.5 hour window (6:20am - 2:00pm).

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto
Update\Results\Detect]
"LastSuccessTime"="2009-06-26 06:21:18"

Server #3 shows a LastSuccessTime of June 15th, so either this was the first
server to be subject to whatever changed -- or it's an entirely different
cause.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto
Update\Results\Detect]
"LastSuccessTime"="2009-06-15 10:25:36"

Which of those three machines is which?
Which is the WSUS Server?
Which is the DC with Exchange?
Which is the DC/File Server?

oohdeck

unread,

Jul 7, 2009, 8:10:50 PM7/7/09

It seems the first failure was Server #2 early in the afternoon on June
26th.

What else was going on with your WSUS Server or NETWORK on June 26th?

>>> There's nothing going on last June 26th, none that I'm aware of.

> Registry for Server 1:
> "UnableToDetectTime"="2009-06-28 08:06:11"

> Registry for Server 2:
> "UnableToDetectTime"="2009-06-26 13:57:58"

> Registry for Server 3:
> "UnableToDetectTime"="2009-06-27 11:21:53"

I also noted a couple other anomalous items...

Server #1 has failed, but has not recorded a "Last Success Time". Has
Server
#1 ever successfully registered/detected with this WSUS Server?

>>>I've reinstalled the WSUS that time, but it never registered on the
WSUS console after I reinstalled it.

Server #2 shows a LastSuccessTime at 6:21am on June 26th, so that helps
us
narrow down the time frame in which "something changed" to a very
concise
7.5 hour window (6:20am - 2:00pm).

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr
entVersion\WindowsUpdate\Auto
Update\Results\Detect]
"LastSuccessTime"="2009-06-26 06:21:18"

Server #3 shows a LastSuccessTime of June 15th, so either this was the
first
server to be subject to whatever changed -- or it's an entirely
different
cause.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr
entVersion\WindowsUpdate\Auto
Update\Results\Detect]
"LastSuccessTime"="2009-06-15 10:25:36"

Which of those three machines is which?
Which is the WSUS Server?

>>> Server 1

Which is the DC with Exchange?

>>> Server 2

Which is the DC/File Server?

>>> Server 3

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