NDR's when sending Faxes through Outlook
Nathan Thomas Sr
Outlook 2k3, with Office SP2, SBS Standard SP1, Exchange SP1.
Added clients as a test to fax through Outlook. The contacts only have a
Name+Business Fax listed. When I send an email-fax to the contact, it
bounces back with:
Your message did not reach some or all of the intended recipients.
Subject:
Sent: 11/15/2005 10:28 AM
The following recipient(s) could not be reached:
Upstairs Fax (Business Fax) on 11/15/2005 10:28 AM
None of your e-mail accounts could send to this recipient.
--------------
I have tried making sure that I had something in the 'from' field and a
subject. Same result.
Fax monitor on SBS does not show any activity, nor does anything appear
in the Event Viewer.
Any ideas?
Charles Yang [MSFT]
Welcome to SBS newsgroup.
Issue description:
==============
I understand that you encountered problem when sending fax through outlook.
Analyzing and suggestion:
==============
Generally speaking, when we sending fax through outlook, We need to
configure the outlook follow the steps below, you need also make sure that
the fax is configured correctly on the client computer and server side.
Configure the following at the server side:
1. Expand the fax node then navigate to outgoing
routing->group->rules, click the new rules for the device.
2. Make sure that you set the correct number for the device.
3. Please also check the following setting to add the user, you
want to send fax.
A. Start-->Programs-->Microsoft Shared Fax-->Shared
Fax Service Manager
B. In the service manager console, right-click
"Microsoft Shared Fax (Local)"-->"Properties". Click "Security" tab. Does
this user account in the list? (To use the fax client console, the "View
job" permission is necessary).
C. Also, you may open "Active Directory User and
Computers". Navigate to "MyBusiness"\"Groups"\, and then double-click
"BackOffice Fax Operators". Add the user account to the "Members" list.
We can use outlook on client side to send fax, in this way you can add the
all kinds of address as you like. You can refer to the following section
for detailed steps:
1. Open Outlook.
2. Type ''[FAX:xxxxxx]'' (without the quotation marks) in To
bar. Input a subject of the new fax and then edit the content. (xxxx is the
destination fax number)
3. Click ''Send'' button to send the fax.
NOTE: To use this method, please make sure ''Fax Mail Transport'' account
is in the E-mail accounts list. Click ''Tools''-->''E-mail Accounts''.
Select ''View or change existing e-mail accounts'' and click ''Next''.
''Fax Mail Transport'' should be listed in the account list.
Please kindly test to see if you can send fax via input fax number directly.
If you use contacts to send fax, you need to make sure that the fax number
format is valid, you can confirm via the KB article below:
307826 SBS Fax Service does not dial "1" when it dials telephone numbers
from
http://support.microsoft.com/?id=307826
I really appreciate your understanding on this issue, please carefully go
through the steps above, it should be helpful to your issue. I am glad to
be of further assistance.
Best regards,
Charles Yang (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Date: Tue, 15 Nov 2005 10:38:11 -0500
| From: Nathan Thomas Sr <nathan_...@mvp97.com>
| User-Agent: Mozilla Thunderbird 1.0.2 (Windows/20050317)
| X-Accept-Language: en-us, en
| MIME-Version: 1.0
| Subject: NDR's when sending Faxes through Outlook
| Content-Type: text/plain; charset=ISO-8859-1
| Content-Transfer-Encoding: 7bit
| Message-ID: <#iF6ipf6...@TK2MSFTNGP09.phx.gbl>
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: static-64-83-44-122.t1.cavtel.net 64.83.44.122
| Lines: 1
| Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
| Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:222462
| X-Tomcat-NG: microsoft.public.windows.server.sbs