vssadmin list volumes Error 0x8000ffff

Rick Steele

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Mar 6, 2008, 2:55:01 AM3/6/08

to

This started after disk clone with Acronis True Image 11. Their tech support
has been no help at all. I have researched this for days and many others seem
to have this same issue and so far no solution that fixes this problem has
been found.

Problem details:
Open cmd prompt and type the following command returns the following error
and event log entry. More detail follows event log entry below.

C:\>vssadmin list volumes
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Error: The shadow copy provider had an unexpected error while trying to
process
the specified command.

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12293
Date: 3/6/2008
Time: 1:24:45 AM
User: N/A
Computer: SERVER
Description:
Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy
Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details
IVssSnapshotProvider::QueryVolumesSupportedForSnapshots(ProviderId,29,...)
[hr = 0x8000ffff].

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 43 4f 52 4d 47 4d 54 43 CORMGMTC
0010: 30 30 30 30 30 33 32 34 00000324
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 43 4f 52 4d 47 4d 54 43 CORMGMTC
0028: 30 30 30 30 30 32 38 30 00000280
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 37 34 38 34 00007484
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 36 30 36 38 00006068
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
0060: 57 53 5c 53 79 73 74 65 WS\Syste
0068: 6d 33 32 5c 76 73 73 76 m32\vssv
0070: 63 2e 65 78 65 20 20 20 c.exe
0078: 2d 20 55 73 65 72 3a 20 - User:
0080: 4e 54 20 41 55 54 48 4f NT AUTHO
0088: 52 49 54 59 5c 53 59 53 RITY\SYS
0090: 54 45 4d 20 20 20 20 20 TEM
0098: 2d 20 53 69 64 3a 20 20 - Sid:
00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18

More Details:

The "Shadow Copies" tab under Properties of drive C: shows:

"Failed to retrieve volumes that are eligible for shadow copies."

"Error 0x8004230f: The shadow copy provider had an unexpected error while
trying to process the specified operation"

The SBS Server Management Backup Configuration Wizard failes to complete by
skipping the shadow copy configuration page.

The SBS NTBackup fails with the following log file:

2/27/2008 4:49 PM
-------------------------------
Date: 2/27/2008
Time: 4:49 PM
User: administrator
-------------------------------

Backup Runner started.
NTMS session started successfully.
EnumerateNtmsObject(NTMS_LIBRARY) succeeded.
Will enumerate on 3 media libraries found.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
Found an enabled library.
InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
Identify Media completed
EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
Will enumerate on 0 media types found.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
Found an enabled library.
InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
Identify Media completed
EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
Will enumerate on 1 media types found.
GetNtmsObjectInformation(NtmsPhysicalMediaInfo) succeeded.
GetNtmsObjectInformation(NtmsMediaTypeInfo) succeeded.
Found a tape media type in the library (LTO Ultrium).
Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft Windows
Small Business Server\Backup\Small Business Backup Script.bks" /d "SBS Backup
created on 2/27/2008 at 4:49 PM" /v:yes /r:no /rs:no /hc:on /m normal /j
"Small Business Server Backup Job" /l:s /p "LTO Ultrium" /UM
NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local
Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup01.log
=====================<BEGIN NTBACKUP LOG FILE>=====================
Backup Status
Operation: Backup
Active backup destination: LTO Ultrium
Media name: "Media created 2/27/2008 at 4:49 PM"

Volume shadow copy creation: Attempt 1.

Error returned while creating the volume shadow copy:0x8004230f.

Error returned while creating the volume shadow copy:8004230f
Aborting Backup.

----------------------

The operation did not successfully complete.

----------------------

=======================<END NTBACKUP LOG FILE>=====================
NTBackup finished the backup with errors.

For more information about failed backups, see the article on
troubleshooting your backup at the following Web page:
http://go.microsoft.com/fwlink/?LinkId=18414

Backup ended at Wednesday, February 27, 2008 4:50 PM
Backup Runner finished.

I have tried all of the recommended options listed for the error "vssadmin
list writers" 0x8000ffff. These do not fix the problem. I have not found a
single post for the error specific to "vssadmin list volume" 0x8000ffff. I
have performed extensive serches on google as well as the MS knowledgebase.

Tonight I booted to the repair console, ran fixmbr, fixboot, chkdsk c: /R
and booted to safemode the to normal mode. This process seems to cause
Windows to reregister a cloned hard drive but it did not in this case and I
am wondering if this has anything to do with the problem.

Any help would be appriciated until I can find a solution my customer is not
getting a backup of any kind. This has been going on for a week now. The only
purpose for cloning the drives was to increase the physical drive size. This
is a Adaptec SCSI RAID 5 system with the only volume being drive C:.

Thanks for any help.

Rick

Manfred Zhuang [MSFT]

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Mar 6, 2008, 11:01:34 PM3/6/08

to

Hello Rick,

Thank you for posting here.

From your post, I understand that after cloning the system to a new hard
drive, VSS and NTbackup do not work normally.

This issue can be caused by that the value "Service" was missing from a
registry key with a name similar to:

HKLM\system\currentcontrolset\enum\storage\volume\1&30a96598&0&SignatureAC5C
AC5COffset7E00LengthC7EF9FC00

The last node of the registry key path will vary for each volume on the
machine but they will look similar in format.

By default only SYSTEM has full control access to that set of keys, so we
need granted Administrator Full Control access to that key, added a string
value (REG_SZ) with the name "Service" to that key, gave it a value of
"volsnap" (without the quotes), then restarted the machine.

For example, the string value (REG_SZ):

HKLM\system\currentcontrolset\enum\storage\volume\1&30a96598&0&SignatureAC5C
AC5COffset7E00LengthC7EF9FC00\Service

should exist for each volume and should have a value of "volsnap" (without
the quotes).

If it works, please set the registry key permissions back to the default
settings.

I hope the above information is helpful to you. If the problem still
occurs, please help me gather following information:

1. Backup Logs.

a. The Backupxx.log files in the folder 'C:\Documents and Settings\SBS

Backup User\Local Settings\Application Data\Microsoft\Windows

NT\NTBackup\data'.

Or 'C:\Documents and Settings\CurrentUserName\Local Settings\Application
Data\Microsoft\Windows NT\NTBackup\data'

2. Please download the MPS Report tool from the following link and run it
on the SBS server, then send the generated CAB file to my mailbox
v-mz...@microsoft.com for further investigation so that we can find what
the root cause is:

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_SETUPPerf.EXE

For your information:
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en

Please try the above steps at your earliest convenience. If you have any
concern, please feel free to let me know.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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Rick Steele

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Mar 11, 2008, 12:13:06 PM3/11/08

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We performed the steps you suggested in your post found the registry entries
were as you specified.

We ran the MPS report and e-mailed the generated .CAB file to your e-mail
account. The issue still persists.

This is becoming critical as the customer has been without backup for about
3 weeks now.

Thank you for your help and we anxiously await your response.

Rick Steele

Henrik

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Mar 11, 2008, 1:16:20 PM3/11/08

to

Rick
Does this error occur on the server with Acronis installed?
If so, have you tried to uninstall Acronis and then re-run the backup job?
--
Henrik Arenblad, MCP SBS,

"Rick Steele" <RickS...@discussions.microsoft.com> wrote in message
news:FCB77A04-A0FF-486B...@microsoft.com...

Rick Steele

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Mar 11, 2008, 1:29:05 PM3/11/08

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We never actually installed Acronis. We used the recovery CD. We have checked
and there are no installed Acronis remnants on the server.

Thanks for the suggestion though.

Rick

Manfred Zhuang [MSFT]

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Mar 12, 2008, 11:26:33 PM3/12/08

to

Hello Rick,

Thank you for your reply.

I understand that the issue persists and you have sent me the log files.

Unfortunately, I did not receive it.

I would like to confirm that did you send the files to
v-mz...@microsoft.com?

Please understand that I can only receive emails from this address.

In addition, please ensure the attachment is no more than 10MB.

You mentioned that the backup has been down for 3 weeks. If this issue is
very urgent, I recommend that you contact Customer Support Service so that
a dedicated support professional can resolve the issue for you more
efficiently.

For more information of Professional Support Options and Phone Numbers, you
can refer to the following web site:
http://support.microsoft.com/?LN=en-us&scid=gp%3Ben-us%3Bofferprophone&x=3&y
=11

Outside of the US/Canada, you can refer to:
http://support.microsoft.com/common/international.aspx

Best regards,

Get Secure! - www.microsoft.com/security

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<O4FBxfA...@TK2MSFTNGHUB02.phx.gbl>
| Subject: RE: vssadmin list volumes Error 0x8000ffff
| Date: Tue, 11 Mar 2008 09:13:06 -0700
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Rick Steele

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Mar 13, 2008, 12:04:03 AM3/13/08

to

Manfred,

I just resent the file. It is only 6MB. Hopefully you will have the
SERVER_MPSReports.CAB in the next 20 minutes or so.

Rick

Manfred Zhuang [MSFT]

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Mar 13, 2008, 5:17:06 AM3/13/08

to

Hello Rick,

Thank you for your reply.

I understand that you have resent the files to me.

However, I still cannot receive it.

For your convenience, I will create a workspace for you to upload the files.

Please send me an email without the attachment to let me know your email
address.

After receiving it, I will create the workspace at once.

Best regards,

Get Secure! - www.microsoft.com/security

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| Subject: RE: vssadmin list volumes Error 0x8000ffff

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Rick Steele

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Mar 16, 2008, 11:57:01 AM3/16/08

to

Hi Manfred,

I have uploaded the SERVER_MPSReports.CAB file and confirmed with an
e-mail. I am confirming again with this post since e-mail seems to be a
problem.

Best regards,

Manfred Zhuang [MSFT]

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Mar 17, 2008, 7:11:14 AM3/17/08

to

Hello Rick,

Thank you for uploading the MPS report.

I am doing research on them.

Would you please also update the backup log? It is also important for our
troubleshooting.

Thank you for your understanding.

Best regards,

Get Secure! - www.microsoft.com/security

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<8CF54C92-95D7-4CB1...@microsoft.com>
<XFZMGsOh...@TK2MSFTNGHUB02.phx.gbl>

| Subject: RE: vssadmin list volumes Error 0x8000ffff

| Date: Sun, 16 Mar 2008 08:57:01 -0700
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Rick Steele

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Mar 17, 2008, 9:46:03 AM3/17/08

to

Hi Manfred,

I am posting one of the previous backup logs below because the backup will
no longer run. When this issue began we ran SBS 2003 Backup configuration
wizard and disabled the backup. Now when we try to run the wizard again to
re-enable the backup it skips the wizard page about the number of days of
deleted e-mail and My Documents files to save then aborts with an error: "An
unexpected error occurred (80070057). The parameter is incorrect." so we can
no longer run a backup.

----------------------

Regards,
Rick Steele

"Manfred Zhuang [MSFT]" wrote:

> Hello Rick,
>

Manfred Zhuang [MSFT]

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Mar 18, 2008, 5:56:05 AM3/18/08

to

Hello Rick,

After checking the files you provided, I found that the issue would occur
if you installed some third party backup tools. If you have installed,
please remove them to try again.
We may need to reinstall COM+, and then re-register the services and
binaries again.

To reinstall COM+, follow these steps:

a. Backup and then delete HKLM\Software\Microsoft\COM3

b. Boot to Recovery console and rename clbcatq.dll to ~clbcatq.dll. Be sure
to use the tilde.

Boot to normal mode and in Control Panel, open the Add or Remove Programs
tool, and then open the Add/Remove Windows Components tool. Do not make any
changes, just click "Next". This reinstalls COM+

a. Stop the Volume Shadow Copy service: Open a command prompt and change
directories to \WINDOWS\system32 (this is important when you begin
registering the DLLs):

net stop vss

b. Then register the following DLLs and services (be sure you're still in
the WINDOWS\system32 directory at your command prompt):

regsvr32 ole32.dll
regsvr32 vss_ps.dll
Vssvc /Register
regsvr32 /i swprv.dll
regsvr32 /i eventcls.dll
regsvr32 es.dll
regsvr32 stdprov.dll
regsvr32 vssui.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll

Start the Volume Shadow Copy service by running "net start vss", do a test
backup and see how it goes.

3. Please also check the following register key:

On the SBS server, open Registry Editor, locate the registry key
HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}, normally
you should find the following keys and values:

[HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}]
Default="VssEvent"
"AppID"="{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}"

[HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}\InprocServer
32] Default="C:\WINDOWS\system32\ES.DLL""ThreadingModel"="Both"

[HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}\ProgID]
Default="VssEvent.1"

[HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}\VersionIndep
endentProgID]
Default="VssEvent"

Please make sure your server has the keys and values listed above, and the
values have the correct data.

4. Prepare a Clean Boot environment on the server.
=================
1. Click Start and Click Run, and in the "Open" line, type in "MSCONFIG"
(without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and then
click "Disable All" button. In this way, we can disable all the services
which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.

4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
7. Please check if the issue persists.

NOTE: We can check on Normal Startup in the General tab to roll back to
Normal Mode after we get this issue resolved.

If the problem persists, please collect the following information:

1. Can you manually run the ntbackup to local hard disk? To do so:

a. Click Start, click Run, type ntbackup, and then press Enter. The Backup
or Restore Wizard launches.
b. On the Welcome to the Backup or Restore Wizard page, click Advanced Mode.
c. Click the Backup tab. From the Job menu, choose Load Selections.
d. In the File Name box type %sbsprogramdir%\backup.
e. Click Small Business Backup Script.bks to select, and click Open.
f. Please choose your local hard disk as backup destination.
g. On the Backup tab, click Start Backup.
h. Can the problem be reproduced?

Best regards,

Get Secure! - www.microsoft.com/security

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| Subject: RE: vssadmin list volumes Error 0x8000ffff

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DmitriyK

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May 7, 2008, 9:16:56 AM5/7/08

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Hello.

At me a similar problem. You have found the decision?

--
DmitriyK
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Terence Liu [MSFT]

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May 7, 2008, 11:37:22 PM5/7/08

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Hello Customer,

Thank you for posting here.

Please understand that our newsgroup is an issue based service, meaning we
usually respond to one question/issue for one customer per post. This will
lessen the confusion for both of us, as well as ensure that our results are
accurate and not a result of a test for a different question. Therefore, I
suggest you create a new post here for getting further assistance.

Thank you for your understanding.

Have a nice day.

Best regards,

Terence Liu (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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When opening a new thread via the web interface, we recommend you check the
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provide other information for your reference, we recommend you post
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For urgent issues, you may want to contact Microsoft CSS directly. Please
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Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

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davego

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Feb 5, 2009, 12:41:08 PM2/5/09

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The problem is the MBR doesn't match from the original image.

Download mbrfix
MbrFix /drive 0 listpartitions

MbrFix /drive 0 generatesignature
Reboot twice

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