Installed SharePoint 3.0 and can't get faxes to connect to Sharepo
RJ
route to
SP directory... When I rerun the fax wizard and choose browse to see
about remapping I get an error that says " Unable to connect to the
SharePoint Site. There might be network or SharePoint database problems.
Ensure that you have the correct permissions to access the site, and then
try again later. If the problem persists, you might need to reinstall the
Windows Small Business Server Intranet Component"
Can someone help?
ChuckT
How did you install WSS v3? DId you do a paralell install? Did you over
install on your port 80? There is an article here:
http://msmvps.com/blogs/cgross/archive/2007/01/25/companyweb-sharepoint-v3-part-1.aspx
The first of a five part series.
HTH
Chuck
RJ
montioring and remote access broke but when I seperated IIS from v3.0 it
worked again... the fax to the sharepoint folder is the only thing not
working... I reinstalled the fax functionality and still have the same
problem.
Terence Liu [MSFT]
Thank you for posting here. Let's also thank Chuck for the input.
According to your description, I understand that you get error about fax
after you install WSS 3.0 on SBS. If I have misunderstood the problem,
please don't hesitate to let me know.
Based on my research, I think the installation of WSS 3.0 may crashed the
configuration of WSS 2.0 on SBS. Then, the fax unable to send fax to WSS
2.0 document library. I suggest we try the following steps to see if we can
resolve this issue:
1. Please ensure that you install the WSS 3.0 on SBS thru the step by step
document as following:
Installing Windows SharePoint Services 3.0 on a Server Running Windows
Small Business Server 2003
http://www.microsoft.com/downloads/details.aspx?FamilyID=0daafc81-efff-4f5b-
a28a-8265f1e99f5b&displaylang=en
This document shows you how to install Windows SharePoint Services 3.0
side-by-side with Windows SharePoint Services 2.0, so you can use the
exciting new features in Windows SharePoint Services 3.0 without breaking
the integration between Windows SBS and Windows SharePoint Services 2.0
If you do not install the WSS 3.0 thru this documents, you need to
uninstall the WSS 3.0 and reinstall it thru the document.
2. Register the following dll by opening a command prompt, changing to the
following directory: "C:\Program Files\Microsoft Windows Small Business
Server\Client Experience\FaxRouteExt\" and typing "regsvr32
sbssharepoint.dll" without the quotes.
3. Check the WSS 2.0 settings:
a. Checked the Sharepiont Central Administration
b. Selected "Sharepoint administration group"
c. Confirm that the Group account name is: Netbios Domain\SBS SP Admins
4. If the issue persists, we need to reinstall the companyweb on SBS:
How to remove and how to install the Windows Small Business Server 2003
SharePoint Services companyweb Web site
http://support.microsoft.com/?id=829114
If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:
1. Send me the fax.log file: (C:\Documents and Settings\All
Users\Application Data\Microsoft\Windows NT\MSFax\ActivityLog).
2. Please capture screenshots on the error messages and send the pictures
to me at v-te...@microsoft.com
3. Gather MPS network report on SBS:
a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE
b. Run MPSRPT_NETWORK.exe on the server box.
c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.
d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\
e. Send the .cab file directly to me at v-te...@microsoft.com
I hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
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Sha
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Beholder
I am having the same problem, however i had deleted SharePoint 3 and
reinstalled from the SBS CD. Then applied the 2.0 update.
Now i get the error message saying the fax cant' conect to sharepoint.
how can a get the faxes to reconnect to the sharepoint i have reinstalled?
Thanks,
Andy
Terence Liu [MSFT]
Thank you for posting here.
Based on my research, I suggest we try the following steps to see if we can
resolve this issue:
1. I suggest you run the CEICW to reconfigure the whole SBS after you
reinstall the Sharepoint 2.0:
Go through the follow KB and rerun CEICW carefully.
How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us
2. If the issue persists, I suggest we try to reinstall the fax component
on SBS to see if it can resolve this issue:
The detail steps:
A. Rename the keys and files below to *.old
1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax
3) C:\Program Files\Microsoft Windows Small Business Server\fax
4) The ''SBSMIS-FAX.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.
5) The ''SBSMSI-faxcfg.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.
6) The ''faxsetup.log'' file under ''C:\WINDOWS\''.
B. Delete the following registry keys:
HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Country List
HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Locations registry
Keys
C. Access Add/Remove Programs, Add/Remove Windows Components, uncheck ''Fax
Services'' to uninstall it.
D. Once it is uninstalled, access Add/Remove Programs to reinstall it.
E. Then, access ''Add/Remove Programs again'', this time, we will click
''Change/Remove'' on the ''Windows Small Business Server 2003'' item:
1) Click ''Next'' on the ''Microsoft Windows Small Business Server Setup''
page.
2) Click ''Next'' on the ''Windows Configuration'' page.
Note: It states that ''This will take approximately 30 minutes'', it is
referring to the total time it will take in the first SBS component
installation. For the task such as remove a specific component, it will
just take couple of minutes.
3) Now, in the ''Component Selection'' page, choose ''Remove' before the
''Fax Services'' item.
4) Click ''Next'', and then click ''Next'' again to confirm ''Component
Summary''. You will be prompted to insert the SBS setup Disc 1. and then
follow the guide the finish the reinstallation.
F. Once the removal process is completed, access ''Windows Small Business
Server setup'' again in ''Add/Remove Programs'', proceed to the ''Component
Selection'' page, and then choose ''Install'' for the ''Fax Services'' item
to reinstall fax service.
If we cannot resolve the issue after we perform the above steps, please
understand that our newsgroup is an issue based service, meaning we usually
respond to one question/issue per post. This will lessen the confusion for
both of us, as well as ensure that our results are accurate and not a
result of a test for a different question. Therefore, I suggest you create
a new post for getting more assistance.
Thanks for your understanding.
Merry Christmas and happy new year!
Best regards,
Terence Liu(MSFT)
Get Secure! - www.microsoft.com/security
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| Subject: RE: Installed SharePoint 3.0 and can't get faxes to connect to
Sha
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