Unable to reinstall companyweb

[lucasno1]

Hi,

I have been experiencing the issue with companyweb that alot of other
people seem to be experiencing (You are not authorized to view this
page, Server Error in '/' Application) and want to go through the
reinstall process, however, when I attempt to do this the setup
component fails complaining that I neeed SQL 2000 SP3 installed. I
have SP4 installed on the main SQL instance and SP3 on the Sharepoint
MSDE instance.

Is this an issue with the setup files not recognising SP4? If so what
do you think is the best way around it?

Thanks

[Brandy Nee [MSFT]]

Dear Customer,

Thank you for posting to the SBS Newsgroup.

I understand that you encounter error message when trying to reinstall
SharePoint on the SBS 2K3 Server. If I have misunderstood your concern,
please let me know.

Please take your time to read through my reply first and then perform the
steps or gather the information for further research:

>> First of all, please make sure that you have strictly followed the below
KB article to properly remove and reinstall the SBS SharePoint:

829114 How to remove and how to install the Windows Small Business Server
2003 SharePoint Services companyweb Web site
http://support.microsoft.com/default.aspx?scid=kb;en-us;829114

>> If the issue persists after perform KB829114, please help me to gather
following information for further research:

1. When did the issue occur? Did you make any changes on the SBS Server
recently? For example, install any software, updates (SBS 2K3 SP1, Net
Framework 2.0) etc?

2. You mentioned "complaining that I neeed SQL 2000 SP3 installed. I have

SP4 installed on the main SQL instance and SP3 on the Sharepoint MSDE

instance". Please type the exact error message word by word the Newsgroup
for accurate research.

3. Are you running Standard or Premium Edition SBS 2K Server? Have you
applied SBS 2K3 SP1 on it? If yes, did you apply Standard or Premium
edition SP1?

4. Please help me to gather following log files. You can zip these files
and sent it as attachment to my mailbox to analysis:

1) Sharepoint Error Log: %programfiles%\Microsoft SQL
Server\MSSQL$Sharepoint\LOG\errorlog

2) Sharepoint Provisioning Log: %sbsprogramdir%\support\STSProvisionLog.txt

3) SQL Setup Log: %systemroot%\sqlstp.log

4) SQL SP Setup Log: %systemroot%\sqlsp.log

5) %system drive%\program files\Microsoft Integration\windows small
business server 2003\logs

>> For your additional information:

If the error message you encounter is "SQL Server 2000 needs SP3 for
Windows Server 2003 compatibility", please see:

a. This issue could happen if the server has Microsoft SQL 2000 installed
and Service Pack 4 for SQL 2000 is also installed.

This is a problem with the SBS 2003 RTM code, this issue has been resolved
in SBS 2003 SP1.

If you did not install SBS 2K3 SP1, I suggest you strictly follow the web
link below to install SBS SP1:

Windows Small Business Server 2003 Service Pack 1
http://www.microsoft.com/windowsserver2003/sbs/downloads/sp1/default.mspx

b. This issue also can occur even if you have SP1 installed or when you try
to install the SBS server at the first time and you are getting blocked at
the beginning of the setup. There is also workaround for this situation and
I would like to deliver this information to you for your reference.

-Make sure that no-one is using any database on the SQL server-
-Stop the MSSQLSERVICE service

Open regedit and go to the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSSQLServer\MSSQLServer\CurrentVersion

-With that key selected, go to File and select Export. Save the exported
registry key as a backup.

-On the mentioned key, on the right side, find the CSDVersion value.

If SP4 is installed, the value will be 8.00.2039. If it is not, then stop
and confirm what Service Pack is really installed for SQL 2000.

Change the value in CSDVersion from 8.00.2039 to 8.00.761

Re-start the SBS 2003 setup, once it completes, change the CSDVersion value
back to 8.00.2039 before attempting to use SQL 2000 again.

After completing the SBS 2003 setup off RTM media, SBS SP1 should be
installed.

Windows Small Business Server 2003 Service Pack 1
http://www.microsoft.com/windowsserver2003/sbs/downloads/sp1/default.mspx

Hope it helps! If you have any further updates, please feel free to let me
know. I am looking forward to hearing from you!

Best regards,

Brandy Nee

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--------------------
>From: "lucasno1" <luca...@googlemail.com>
>Newsgroups: microsoft.public.windows.server.sbs
>Subject: Unable to reinstall companyweb
>Date: 29 Mar 2006 00:09:11 -0800
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[Brandy Nee [MSFT]]

Hello Lucas,

Thank you for posting back and keeping us updated!

I am sorry for the delayed response due to the weekend. Please understand
that the newsgroups are staffed weekdays by Microsoft Support professionals
to answer your systems and applications questions. Your understanding is
greatly appreciated!

I understand that this issue occurs after install SBS 2K3 SP1. In this
case, may I know if you encounter error message when install SBS 2K3 SP1?
Please help me to gather the SBS 2K3 SP1 log to check if the SBS 2K3 SP1
has being correctly installed:

a. drive%\program files\Microsoft Integration\windows small business server
2003\logs
b. For upgrading to Windows Small Business Server 2003 SP1 (Q885918),
please collect C:\Windows\KB885918.log.

Please take your time to perform the steps. if you have any updates, please

Best regards,

Brandy Nee

[Brandy Nee [MSFT]]

Hello Lucas,

Thank you for posting back!

I have read through all the log files you sent me. However, I have
following questions needed to confirm with you:

1. What was the exact date you installed SBS 2K3 SP1? Can you remember?

2. Did you follow any web site or instructions to install SBS 2K3 SP1? If
yes, please list the link to me so I can know if you followed the correct
installation steps.

3. On your SBS Server, go to Start -> Run "regedit" (without quotation
marks). Expand to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer. On the right
pane, can you find a registry key named ServicePackNumber? If yes, what is
the data value, please?

4. By the way, I strongly suggest that you reply back to our Newsgroup, so
the other customers who visit our Newsgroup regularly can benefit from your
SBS experience.

For your best convenience, I have pasted your thread web link below:

http://www.microsoft.com/technet/community/newsgroups/dgbrowser/en-us/defaul
t.mspx?&query=%22Unable+to+reinstall+companyweb%22&lang=en&cr=US&guid=&sloc=
en-us&dg=microsoft.public.windows.server.sbs&p=1&tid=0837e74a-b635-49de-8b97
-b33d16775299

Thanks a lot for your time and I am looking forward to hearing from you!

Best regards,

Brandy Nee

[lucasno1]

Hi Brandy,

We installed SP1 in between christmas and new year I forget the exact date.
The instructions we followed are here:

(http://www.smallbizserver.net/Default.aspx?tabid=266&articleType=ArticleView&articleId=68)

I did not perform the installation as something came up and I had to leave
it with someone else. Although I would normally trust him with something
like this (I have to as he is my boss), it looks like it wasn't done properly.

Any ideas as to what it could be? Should I still go ahead withy the
registry trick you suggested?

Thanks

[Brandy Nee [MSFT]]

Hello Lucas,

Thank you for posting back and keeping us updated!

I understand that you followed our MVP web page to install the SBS 2K3 SP1.
In this case, please help me to to confirm point 3 in my last reply:

On your SBS Server, go to Start -> Run "regedit" (without quotation marks).
Expand to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer.

On the right pane, can you find a registry key named ServicePackNumber? If
yes, what is the data value, please?

Please help me to confirm this important information and I am looking

Best regards,

Brandy Nee

--------------------
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<HphX3iFW...@TK2MSFTNGXA01.phx.gbl>
>Subject: RE: Unable to reinstall companyweb
>Date: Thu, 6 Apr 2006 08:14:01 -0700
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[lucasno1]

Hi Brandy,

Apologies for the delay in replying, manic at the moment!

I am unable to fing the Service Pack registry key, I can only assume then
that this means the installation was not completed successfully.

What do you reccommend from here? Reinstall SP1?

Thanks

[Brandy Nee [MSFT]]

Hello Lucas,

Thank you for posting back!

Sorry to keep you waiting becase I was ill yesterday.

Yes, you are right. If you have SBS 2K3 successfully installed, you will
see the ServicePackNumber registry key. I suggest that you reinstall the
SBS 2K3 SP1.

For detail instructions to install SBS 2003 SP1, please refer to the
following SBS 2003 SP1 download page.

[Note]: Please read and follow the instructions carefully to complete the
installation.

Downloading and Installing Windows Small Business Server 2003 Service Pack
1
http://download.microsoft.com/download/e/0/f/e0fee8ce-768d-41c0-8871-9bc48e0
b3fc3/ToDownLoadFilesandReadInstructions.htm

For the Windows Small Business Server 2003 Premium SP1 which includes ISA
2004/SQL SP4, you need to order it.
http://go.microsoft.com/fwlink/?LinkId=45336

For the detailed steps to install ISA 2K4 and SQL 2000 SP4 (and W/MSDE
SP4), please see following document:

Completing Setup for Microsoft Windows Small Business Server Premium
Technologies
http://www.microsoft.com/downloads/details.aspx?FamilyId=87A48D35-54AB-4F63-
90A3-A884311202E1&displaylang=en

Thanks a lot for your time! If you have any futher updates, please feel
free to let me know. I am glad to be of further assistance!

Best regards,

Brandy Nee

>thread-index: AcZdX5rqJG2ZTyf0RPKEM4/knLltwQ==

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<EDFFFEA6-A94F-442E...@microsoft.com>
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>Subject: RE: Unable to reinstall companyweb

>Date: Tue, 11 Apr 2006 05:01:02 -0700
>Lines: 11
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