RE: unable to reinstall fax service
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Jenny wu [MSFT]
Thanks for using the SBS newsgroup.
Regarding to your now situation, I suggest you perform a full reinstall Fax
services and then see if the issue is resolved.
Please follow the steps to reinstall shared fax service:
Note: please backup the whole registry list first in case any unexpected.
A. Rename the keys and files below to *.old
1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax
3) C:\Program Files\Microsoft Windows Small Business Server\fax
4) The ''SBSMIS-FAX.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.
5) The ''SBSMSI-faxcfg.log'' file under ''C:\Program
Files\Microsoft Integration\Windows Small Business Server 2003\Logs''.
6) The ''faxsetup.log'' file under ''C:\WINDOWS\''.
B. Delete the following registry keys:
HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Country List
HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Locations registry
Keys
C. Access Add/Remove Programs, Add/Remove Windows Components,
uncheck ''Fax Services'' to uninstall it.
D. Once it is uninstalled, access Add/Remove Programs to
reinstall it.
E. Then, access ''Add/Remove Programs again'', this time, we
will click ''Change/Remove'' on the ''Windows Small Business Server 2003''
item:
1) Click ''Next'' on the ''Microsoft Windows Small Business Server
Setup'' page.
2) Click ''Next'' on the ''Windows Configuration'' page.
Note: It states that ''This will take approximately 30 minutes'', it is
referring to the total time it will take in the first SBS component
installation. For the task such as remove a specific component, it will
just take couple of minutes.
3) Now, in the ''Component Selection'' page, choose ''Remove''
before the ''Fax Services'' item.
4) Click ''Next'', and then click ''Next'' again to confirm
''Component Summary''. You will be prompted to insert the SBS 2K3 setup
Disc 1.
F. Once the removal process is completed, access ''Windows Small Business
Server setup'' again in ''Add/Remove Programs'', proceed to the ''Component
Selection'' page, and then choose ''Install'' for the ''Fax Services'' item
to reinstall fax service.
And then we should push the shared fax client application from server to
client workstations by Deploy Client Application. When users logon
workstations again, the Shared Fax Client application will be setup
automatically. You can not setup share fax in client side. The detail steps
to install share fax client:
1). Start server management console, locate Client Computers node, click
Set Up Client Applications link to start Set Up Client Applications Wizard.
2). In Available Applications page ensure the Shared fax client is listed
and then follow the steps to deploy the application.
3). When users logon to domain from client computers next time, these
client applications will be installed.
For more detail information, you can take a look at the following document:
Step-by-Step Guide for Configuring and Using Fax on Windows Small Business
Server 2003
http://www.microsoft.com/downloads/details.aspx?FamilyID=1b7510a0-1595-4776-
a101-c3bec7512594&displaylang=en
Hope above information helps. I am happy to be assistance of you and look
forward to your reply!
Have a nice day!
Sincerely,
Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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======================================================
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--------------------
>Thread-Topic: unable to reinstall fax service
>thread-index: AcY2+nynwRgAI7ToS/mfK4orngrqhA==
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>From: "=?Utf-8?B?dmVydGNuYw==?=" <ver...@discussions.microsoft.com>
>Subject: unable to reinstall fax service
>Date: Tue, 21 Feb 2006 07:21:28 -0800
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>
>I am trying to reinstall the fax service within sbs 2003. I have followed
>some of the other discussions with this same problem with no sucess. I
tried
>to install using add components and also add/ remove programs.
>
>Any help would greatly be appreciated
>--
>tim
>
vertcnc
add windows compoments the check box for fax services is not checked. I have
tried checking this, it goes through the install without errors. If I go back
to add windows components the fax services box does not have a check mark in
it. If I try an install from add / remove, I get the error that fax did not
install and to try again.
Thanks
--
tim
Jenny wu [MSFT]
Thanks for your update.
Please help me collect the following logs for analyze:
1) All the log files under C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs.
2) The ''faxsetup.log'' file under ''C:\WINDOWS\''
Please compress all files to a file and mail it to my working mailbox:
v-ya...@microsoft.com
I appreciate your time!
Have a nice day!
Sincerely,
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<6L4qH13...@TK2MSFTNGXA01.phx.gbl>
>Subject: RE: unable to reinstall fax service
>Date: Wed, 22 Feb 2006 06:37:27 -0800
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cortez
I have the same problem.
The fax services remains unchecked after installing it from add/remove
components!!
Jenny wu [MSFT]
Thanks for your information. The issue should be caused by some specific
application locked the installer or some subject was not found.
From your log files, I can not find the clue to the issue.
Please disable all antivirus/Anti-spam applications on the server box and
then perform a clean boot, then please try to reinstall the Windows fax
service component to see if it helps.
Please note: please rename or disable the following folders or registry
keys before you try to reinstall the Windows fax service.
A. Please delete the following registry keys:
1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax
3) HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Country List
4) HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Locations
registry Keys
B. Please rename the following folders:
1) C:\Program Files\Microsoft Windows Small Business Server\fax
2) The ''SBSMIS-FAX.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.
3) The ''SBSMSI-faxcfg.log'' file under ''C:\Program
Files\Microsoft Integration\Windows Small Business Server 2003\Logs''.
4) The ''faxsetup.log'' file under ''C:\WINDOWS\''.
A Clean Boot will allow us to isolate any device drivers or programs that
are loading at startup that may be causing a conflict with other device
drivers or programs that are installed in your computer.
1) Run MSCONFIG.EXE.
2) In the Services tab, click "Hide All Microsoft Services" and click
"Disable All".
3) In the Startup tab, click "Disable All". Click OK. (This will
temporarily prevent third-party programs from running automatically during
start-up.)
4) Restart the computer and check whether the problem still persists.
If the problem does not occur, it indicates that the problem is related to
one application or service we have disabled. You can use the MSCONFIG tool
again to re-enable the disabled item one by one to find out the culprit.
If the issue persists, please help me collect the latest log files for
analyze:
1) the ''faxsetup.log'' file and all log files like "setup*.*", such as
setuplog.txt, setuperr.log,setupapi.log.
2) All the log files under C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs.
I appreciate your time!
--------------------
>From: "cortez" <sor...@hotmail.com>
>Newsgroups: microsoft.public.windows.server.sbs
>Subject: Re: unable to reinstall fax service
>Date: 23 Feb 2006 03:34:32 -0800
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Jenny wu [MSFT]
Thanks for your update. I appreciate your time and efforts to the issue.
In the FaxSetup.log I found the following:
[02/27/06 13:43:24] [0x0640] [ ] Installing Fax Service...
[02/27/06 13:43:24] [0x0640] [ ] fxocSvc_Install (fax -
Fax.CleanInstall)
[02/27/06 13:43:24] [0x0640] [ ] {
[02/27/06 13:43:24] [0x0640] [ERR] Failed to install the
services section in section 'Fax.CleanInstall', rc = 0x430
[02/27/06 13:43:24] [0x0640] [ ] } (1072)
[02/27/06 13:43:24] [0x0640] [ERR] Failed to install fax service.
This is a fatal error, abandoning fax install...rc=0x430
[02/27/06 13:43:24] [0x0640] [ERR] Complete Fax Install failed, rc
= 0x430
0x430 means ERROR_SERVICE_MARKED_FOR_DELETE. After researched the issue,
let us perform the following steps to see if it helps:
1. Delete the file from the %temp% directory and reboot the server. Then
please try to reinstall the fax service again, what is the result?
2. If the issue persists, let us use the Registry Monitor tool to monitor
the registry access information when you try to install the fax service.
This tool can be downloaded from the following link:
RegMon: http://www.sysinternals.com/ntw2k/source/regmon.shtml
2. Familiarize yourself with the Capture and Clear buttons below the menu
bar. You can alternatively use Ctrl+E and Ctrl+X.
3. Stop the capture and clear the current events. This will allow us to
capture minimal activity. There will be some activity that will be
extraneous, but that's okay. We would rather have to much data then not
capture the correct events.
4. Make sure your application is in a state where you are ready to
reproduce the problem (delete related registry keys as I required and try
to reinstall the Windows fax service).
NOTE: In order to see minimal traffic from the utilities close all other
applications that are not involved in the test.
5. Click the capture button or use Ctrl+E to start capturing data.
6. Reproduce the problem(begin to send fax).
7. Stop the capture by clicking the 'Capture' button or use Ctrl+E.
8. Save each capture to a file, zip them up and send them to me for review.
I appreciate your time.
Have a nice day!
Sincerely,
--------------------
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>From: v-ya...@online.microsoft.com ("Jenny wu [MSFT]")
>Organization: Microsoft
>Date: Fri, 24 Feb 2006 11:15:25 GMT
>Subject: Re: unable to reinstall fax service
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Jenny wu [MSFT]
Thanks for your update by mail.
Please check the following registry keys:
HKEY_Local_Machine\Software\Microsoft\Fax\Routing Extensions\Microsoft
Routing Extension\Routing Methods
Under the Routing Methods node, can you find the registry Key "Folder"?
What is the GUID value? Please note the value should be:
92041A90-9AF2-11D0-ABF7-00C04FD91A4E
If there is not the registry key, I suggest you double check the Faxcfg.dat
file (%SBSProgramDir%\fax\faxcfg.dat) is present and it is not corrupted.
Please double check the %SBSProgramDir%\fax folder and the file
Faxcfg.dat's permissions are set properly.
Also please ensure the content as follows:
Contents of the file include:
<?xml version="1.0"?>
<root>
<extension routingID="{AEC1B37C-9AF2-11D0-ABF7-00C04FD91A4E}"
objectID="{4D585531-BDD5-4dd4-96D2-5E628D1F03D8}" />
<extension routingID="{92041A90-9AF2-11D0-ABF7-00C04FD91A4E}"
objectID="{4D585532-BDD5-4dd4-96D2-5E628D1F03D8}" />
<extension routingID="{AD18492B-746F-4301-9B5D-7B82AFD944E5}"
objectID="{4D585533-BDD5-4dd4-96D2-5E628D1F03D8}" />
<extension routingID="{6BBF7BFE-9AF2-11D0-ABF7-00C04FD91A4E}"
objectID="{4D585534-BDD5-4dd4-96D2-5E628D1F03D8}" />
</root>
If not, I suggest you copy Faxcfg.dat from CD3\sbs\fax\ and then reboot the
server to see if the issue be fixed.
I am happy to be of assistance to you.
Have a nice weekend!
Sincerely,
Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content:
=====================
Jenny,
It intsalled but the selecttion to place a fax documents on the company web
is missing. The install process you suggest does not work as such when I
install the fax services from the add windows components check box
everything appears to install properly. then when i go to add/remove under
server 2003 program it indicated that fax is already installed. Is this
right?
Tim
=====================
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>From: v-ya...@online.microsoft.com ("Jenny wu [MSFT]")
>Organization: Microsoft
>Date: Tue, 28 Feb 2006 11:48:30 GMT
>Subject: Re: unable to reinstall fax service
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Jenny wu [MSFT]
Thanks for your update by mail. I am glad to know that things are getting
fine now. I appreciate your time and effort to try my suggestions and get
this resolved.
Please feel free to post back when you need further assistance on this
issue and we are glad to help.
Have a nice day!
Sincerely,
The customer mail content:
=======================
Jenny, I believe everything is up and running at this point. Tnaks for the
help.
Tim
=======================
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>From: v-ya...@online.microsoft.com ("Jenny wu [MSFT]")
>Organization: Microsoft
>Date: Fri, 03 Mar 2006 13:11:09 GMT
>Subject: Re: unable to reinstall fax service
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