RWW timing out after 20 minutes

Ricky

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Jun 8, 2007, 11:35:22 AM6/8/07

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Hello,

I am having problems with RWW timing out even if users are working on their
respective computers. I tried to change the registry settings as suggested by
several post and also check the time out settings of ASP.Net and IIS and
everything is configured for 120 minutes, but when I log on using RWW to the
server and uncheck the box which says I am using a public or shared computer
the connection still drop at 20 minutes..

Thanks in advance.

Kevin Weilbacher [SBS-MVP]

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Jun 9, 2007, 9:03:30 AM6/9/07

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is it timing out after 20 minutes of inactivity, or after being connected
for 20 minutes? i don't see any posts where making the appropriate registry
change to the RemoteUserPortal\TrustedTimeOut key does not work.

--
Kevin Weilbacher [SBS-MVP]
"The days pass by so quickly now, the nights are seldom long"

"Ricky" <Ri...@discussions.microsoft.com> wrote in message
news:710022AC-25AC-4E0F...@microsoft.com...

Leythos

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Jun 10, 2007, 3:51:18 PM6/10/07

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In article <ur0KVapq...@TK2MSFTNGP02.phx.gbl>, kweil...@gte.net
says...

> is it timing out after 20 minutes of inactivity, or after being connected
> for 20 minutes? i don't see any posts where making the appropriate registry
> change to the RemoteUserPortal\TrustedTimeOut key does not work.

We had a customer that was being disconnected after 15 minutes - it
appears that the ISP firewall is doing a disconnect of any session that
was inactive for 15 minutes. I got the ISP to change it to 3 hours and
all is good now, this could be the same issue for the OP.

--

Leythos
- Igitur qui desiderat pacem, praeparet bellum.
- Calling an illegal alien an "undocumented worker" is like calling a
drug dealer an "unlicensed pharmacist"
spam9...@rrohio.com (remove 999 for proper email address)

Ricky

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Jun 11, 2007, 10:01:00 AM6/11/07

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Thanks for the quick reponses,

They're actually geting disconnected at 20-30 minutes of being connected.
Just to test the issue a started to perform a search on the net for some
information, and sure enough around 20 minutes I got disconnected. like I
mentioned before I did make the changes to the reg keys
RemoteUserPortal\TrustedTimeOut and RemoteUserPortal\PublicTimeout they both
have the setting of (120)

Terence Liu [MSFT]

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Jun 12, 2007, 5:28:19 AM6/12/07

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Hello Ricky,

Thank you for posting here.

Please check the following settings:

I. TSweb timeout
====================
1. Make a copy of the C:\InetPub\Remote\tsweb.aspx file in the event you
need to revert quickly.
2. Edit tsweb.aspx with notepad.
3. Search for "MsRdpClient.AdvancedSettings2.MinutesToIdleTimeout" (without
the quotation marks) with a value of "= <%=rapLinks.timeoutSeconds
/ 120%>. Change the value to the actual time out or no more than 240 as
testing with values over 240 result in the connection failure.
4. Save the changes in the file and exit notepad.
5. Restart the IIS Service or restart the SBS Server.

II. Remote Web Workplace timeout:
======================
The time out values (in minutes) are configurable in the registry, at:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\RemoteUserPortal\P
ublicTimeOut
REG_DWORD: 20 (Default)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\RemoteUserPortal\T
rustedTimeOut
REG_DWORD: 120 (Default)

The PublicTimeOut is used when the user checks the box for "I'm using a
public or shared computer" on the RWW logon page. The TrustedTimeOut is
used when the user unchecks this checkbox. You can change the time out
settings here.

III. ASP.NET timeout
======================
Edit the C:\inetpub\remote\web.config file.
Look for line:
<forms name="RemotePortalAuth" loginurl="logon.aspx" protection="All"
path="/" timeout="120" />
timeout = value in minutes of your largest timeout value.

The default timeout in SBS 2003 is 120 minutes.

IV. IIS timeout:
=======================
1. Go to Server Management -> Advanced Management -> Internet Information
Server.
2. Expand [Server Name] -> Web Sites -> Default Web Site.
3. Right click Remote and choose Properties, in Virtual Directory tab,
click the Configuration button and select the Options tab, modify the
session timeout settings. The Default Session timeout in SBS 2003 is 120
minutes.

V. ISP timeout:
=======================
As Leythos said, the ISP may have some session timeout settings, please
contact your ISP to check it.

VI. Router timeout:
========================
As I know, some router or ADSL modem will have session timeout
configuration options, please try to contact your hardware vendor to check
it.

Additional, please try to access the RWW from SBS itself, then test this
issue.

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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Ricky

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Jun 26, 2007, 2:28:01 PM6/26/07

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Hello everyone,

Just as an update:

I have performed all of the steps provided to include contacting the ISP and
questioning whether they block ports, and they indicated that they do not. I
then as suggested tried RWW from within the network and once again got
knocked off at around 20 minutes.

I am considering reinstalling SharePoint Services, do you think that might
help with this problem?

Kevin Weilbacher [SBS-MVP]

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Jun 26, 2007, 11:03:07 PM6/26/07

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Q: I am considering reinstalling SharePoint Services, do you think that

might help with this problem?

A: No, but then again, I've seen stranger things.

--
Kevin Weilbacher [SBS-MVP]
"The days pass by so quickly now, the nights are seldom long"

"Ricky" <Ri...@discussions.microsoft.com> wrote in message

news:CF03B9F2-A8EA-48EC...@microsoft.com...

Terence Liu [MSFT]

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Jun 27, 2007, 6:53:45 AM6/27/07

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Hello Ricky,

Thank you for kind update.

Does this issue happen when you access RWW from SBS itself?

I think we can try to re-install the RWW component on SBS:

1. Stop the IISADMIN service and renamed the remote folder under c:\Inetpub
(by default)

2. Insert the CD-3 of SBS and reinstall the RWW by executing the remote.msi
file

3. Run IISRESET

4. Then run CEICW again.

Then test this issue.

Best regards,

Terence Liu(MSFT)

Get Secure! - www.microsoft.com/security

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| Subject: Re: RWW timing out after 20 minutes

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