Best fax modem settings to receive from multifunction devices?
Gregg Hill
I have read multiple posts regarding problems receiving faxes from people
using multifunction devices as the sending fax machine. Crina Li has
repeatedly recommended using a 3Com Courier V.Everything external modem as a
replacement for the receiving modem in these cases, in spite of the fact
that it is not on the HCL for Server 2003 or SBS 2003.
Crina specifically mentions the following devices as problems as the sending
fax:
Brother Intellifax 1270E
Brother MFC 8500
HP 6110
HP 7110
Panasonic KXFHD351
The person from whom my client is having trouble receiving faxes is using a
Brother MFC 8300 multifunction device. Crina recommends the 3Com Courier
V.Everything external modem as one that will receive from the above devices.
I assume it would also receive well from a Brother MFC 8300.
I have the 3Com Courier V.Everything external modem on my server and a
client's server. My 3Com Courier V.Everything external modem is a model
002806-00, while the client's is a model 3CP3453, which is a little newer
than mine. The box in which each of the modems came said 3Com on it, but
both modems say US Robotics on the actual modem. Neither of us can receive a
fax from the Brother MFC8300.
The error in the fax log "InboxLOG.txt" is:
"Reception error" "The remote fax machine did not respond in time, and the
call was terminated" "0x40000802" 12/18/2006 10:41:08 12/18/2006 10:42:02
"Courier V.Everything EXT PnP (V90-x2)" "C:\Documents and Settings\All
Users\Application Data\Microsoft\Windows NT\MSFax\Queue\1C722D414D84F.tif" 0
"Smith Plumbing" " " "" " " 0
The Event Viewer error states:
Event Type: Error
Event Source: Microsoft Fax
Event Category: Inbound
Event ID: 32092
Date: 12/18/2006
Time: 10:20:00 AM
User: N/A
Computer: DC01
Description:
The Fax service failed to receive a fax. From: . CallerId: . To: Smith
Plumbing. Pages: 0. Device Name: Courier V.Everything EXT PnP (V90-x2).
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
I have tried Crina's other suggestions of setting modem and COM port speed
to 9600 with compression off, and that did not help. I have tried various
COM port and modem speeds, to no avail.
Does anyone have a recommended COM port and modem speed that will work the
best for receiving from these problem multifunction devices?
Thank you for your time!
Gregg Hill
Gregg Hill
couple of days. The 3CP3453 already had the latest firmware. I tried the
Microsoft "Standard Modem" and "Standard 56000bps Modem" drivers, and the
modem would not even answer a call manually, much less on auto-answer!
I have had MultiTech modems in the past, but they had so much trouble
receiving from some USR Sportster modems and some multi-function fax
machines that I gave up and went with the 3Com Courier V.Everything per
Crina Li's and others' suggestions. Except for this one client trying to
receive from a Brother MFC 8300, they have worked well.
I was hoping that someone knew an init string that might help with receiving
from the Brother MFC device.
Gregg Hill
"Void" <vo...@nowhere.lan> wrote in message
news:MPG.1ff2e9236...@news-server.columbus.rr.com...
> In article <OXS2tctI...@TK2MSFTNGP02.phx.gbl>, bo...@nowhere.com
> says...
>> The Fax service failed to receive a fax. From: . CallerId: . To: Smith
>> Plumbing. Pages: 0. Device Name: Courier V.Everything EXT PnP (V90-x2).
>>
>> For more information, see Help and Support Center at
>> http://go.microsoft.com/fwlink/events.asp.
>>
>>
>> I have tried Crina's other suggestions of setting modem and COM port
>> speed
>> to 9600 with compression off, and that did not help. I have tried various
>> COM port and modem speeds, to no avail.
>>
>> Does anyone have a recommended COM port and modem speed that will work
>> the
>> best for receiving from these problem multifunction devices?
>
> COM port speed won't change anything, it's an issue between the fax
> modem and the fax machine, and COM has nothing to do with that.
>
> Reset the modem to factory defaults - look up the ATZ command or
> something like AT&F.
>
> If this fails, get the latest firmware for the modem, and if that fails,
> try another fax modem.
>
> Get another external fax modem, one of these should be good enough, as I
> use them with GFI and have no problems:
>
> MultiTech (Rockwell/Conexant-based models)
> * Model MT5600ZDX
> * Model MT5600ZDXV (Rockwell chipset, supports DTMF)
> * Model MT5600BA
> * Model MT5634ZBA
> * Model MT5634ZBAV
> * Model MT5634ZBA V.92
> * Model MT5634MSV
> * Model MT3334ZDXV
> * Model MT5634ZPX
> * Model MT5634ZPX-PCI
> * Model MT5656ZDX
> * Model MT5656ZDXV
> * Models MT1432BA/BL
> * Models MT1932BA/BL/ZDX
> * Models MT2834BA/BL/ZDX
> * Models MT2834BR
> * Models MT2834BLR
> * Models MT3334HD8
> * Models MT2834MR6
> * Models ISI3334
> * Models MT5634ZBA-USB-V92 (GFI FAXmaker version 12 build
> 20050524 and later)
>
>
> --
>
> spam9...@rrohio.com
> remove 999 in order to email me
Gregg Hill
week, I am going to install a 3453B model with the latest firmware.
What driver do you use with the V.Everything modems? Several have
recommended the "Microsoft Standard 56K Modem" driver, but I cannot find one
by that name. I tried the "Standard Modem" driver and the "Standard 56000bps
Modem" driver. The modem will not even answer a call with either of those
drivers!
Gregg Hill
"Leythos" <vo...@nowhere.lan> wrote in message
news:MPG.1ff4a4f02...@news-server.columbus.rr.com...
> In article <uLcTKdNJ...@TK2MSFTNGP04.phx.gbl>, bo...@nowhere.com
> says...
>> I have had MultiTech modems in the past, but they had so much trouble
>> receiving from some USR Sportster modems and some multi-function fax
>> machines that I gave up and went with the 3Com Courier V.Everything per
>> Crina Li's and others' suggestions. Except for this one client trying to
>> receive from a Brother MFC 8300, they have worked well.
>
> The only reason I suggested those specific modems is because GFI lists
> them as approved with their fax solution. I use Courier V.Everything on
> all my non-GFI based solutions and don't have any issues with them.
>
> Did you find/flash the V.Everything with the latest firmware to make
> sure that it's updated?
Gregg Hill
3Com USRobotics Courier V.Everything Configuration Profile...
Product type US/Canada External
Product ID 00345300
Options HST,V32bis,Terbo,VFC,V34+,x2,V90
Fax Options Class 1,Class 2.0
Clock Freq 25 Mhz
Flash ROM 1024k
Ram 256k
Supervisor date 05/03/00
DSP date 03/16/00
Supervisor rev 1.0.6
DSP rev 1.1.9
DAA rev 0013
I'll let you know how the newer 3453B works out next week.
Gregg Hill
"Leythos" <Vo...@nowhere.lan> wrote in message
news:MPG.1ff4ff8b4...@aioe.org...
> In article <uhyLieW...@TK2MSFTNGP03.phx.gbl>, bo...@nowhere.com
> says...
>> Yes, it has the latest firmware, but it is an older model, a 3CP3453.
>> Next
>> week, I am going to install a 3453B model with the latest firmware.
>>
>> What driver do you use with the V.Everything modems? Several have
>> recommended the "Microsoft Standard 56K Modem" driver, but I cannot find
>> one
>> by that name. I tried the "Standard Modem" driver and the "Standard
>> 56000bps
>> Modem" driver. The modem will not even answer a call with either of those
>> drivers!
>
> Device shows as Courier V.Everything EXT PnP (USA V90-x2 & caller ID)
> in the Phone and Modem Options (Modems tab) connected to COM1
>
> ATI7 - USRobotics Courier V.Everything Configuration Profile...
> Product type US/Canada External
> Options HST,V32bis,Terbo,VFC,V34+,x2,V90
> Fax Options Class 1,Class 2.0
> Clock Freq 25 Mhz
> Flash ROM 512k
> Ram 64k
> Supervisor date 03/13/98
> DSP date 03/13/98
> Supervisor rev 7.3.14
> DSP rev 3.0.13
Gregg Hill
Gregg Hill
"Leythos" <Vo...@nowhere.lan> wrote in message
news:MPG.1ff4ff8b4...@aioe.org...
> In article <uhyLieW...@TK2MSFTNGP03.phx.gbl>, bo...@nowhere.com
> says...
>> Yes, it has the latest firmware, but it is an older model, a 3CP3453.
>> Next
>> week, I am going to install a 3453B model with the latest firmware.
>>
>> What driver do you use with the V.Everything modems? Several have
>> recommended the "Microsoft Standard 56K Modem" driver, but I cannot find
>> one
>> by that name. I tried the "Standard Modem" driver and the "Standard
>> 56000bps
>> Modem" driver. The modem will not even answer a call with either of those
>> drivers!
>
> Device shows as Courier V.Everything EXT PnP (USA V90-x2 & caller ID)
> in the Phone and Modem Options (Modems tab) connected to COM1
>
> ATI7 - USRobotics Courier V.Everything Configuration Profile...
> Product type US/Canada External
> Options HST,V32bis,Terbo,VFC,V34+,x2,V90
> Fax Options Class 1,Class 2.0
> Clock Freq 25 Mhz
> Flash ROM 512k
> Ram 64k
> Supervisor date 03/13/98
> DSP date 03/13/98
> Supervisor rev 7.3.14
> DSP rev 3.0.13
>
>
>
>
Gregg Hill
I was going to start a new thread because this one is old, but the subject
remains the same, so here I am. I tried four different modems today at my
problem client on their Dell PE 830 running SBS 2003 Standard R2. I tried
the built-in serial port as well as a Siig CyberSerial PCI 16C550 dual-port
serial card. I tried their current US Robotics Courier V.Everything model
3CP3453, an older 3Com Courier V.Everything model 002806-00, an Encore
ENF656-EV-CIPR, and a US Robotics Courier V.Everything model 3453B, all with
the latest firmware. I tried a ton of different settings for COM and modem
speeds, compression ON and OFF, all with very little success until I settled
on 38400 for both serial port and modem speeds, and compression off. That
seemed to work the best so far, but I have yet to request a fax from their
accountant whose Brother MFC-8300 is one of the ones that ALWAYS fails to go
through. I will do that in the morning. I previously tried the US Robotics
Courier V.Everything model 3CP3453 with all speeds between 115200 and 9600,
and it would not receive from that damn Brother MFC, nor from several of
their other clients.
I have two clients with Dell servers (PE 2800 and PE 830) and US Robotics
Courier V.Everything external modems (the problem child noted above, and
another one with a 3CP3453). I have tried various drivers, COM and modem
speeds, etc. One client works OK with their 3CP3453, i.e., they receive from
all their customers, but I still see a few dropped faxes each day in the
logs. They don't notice it, and I am not saying anything until I figure it
at my problem child client. The other one, noted above, cannot receive faxes
from some Brother MFC devices. All the recommendations I have seen say to
use a 3Com (USR) Courier V.Everything to answer these fax calls, but they
still fail.
So my question now is, what are the most reliable settings to use to get the
SBS 2003 Standard R2 fax service to receive the most faxes using a US
Robotics Courier V.Everything modem (model 3CP3453 and/or 3453B, with the
latest firmware)?
COM port speed = ?
Modem speed = ?
Compression = ON or OFF ?
Error correction = Standard EC or Disabled ?
Cancel the call if not connected within = ?
Driver version = Courier V.Everything EXT PnP (V90-x2) or Courier
V.Everything EXT PnP (USA V90-x2 & caller ID) ?
The Courier V.Everything EXT PnP (USA V90-x2 & caller ID) choice is only
presented when I use the older 002806-00 model. The 3453B complains if I
manually choose that version after selecting "show all compatible hardware."
It's the usual "this driver may not be compatible" driver warning.
I am about ready to heave this POS out the window!
Thank you for your help!
Gregg Hill
"Leythos" <Vo...@nowhere.lan> wrote in message
news:MPG.1ff513ca5...@aioe.org...
> In article <OPejaPXJ...@TK2MSFTNGP06.phx.gbl>, bo...@nowhere.com
> says...
>> What COM port and modem speeds do you use?
>
> Port set to 115.2
>
> Com 1 - the only serial port on the server.
>
> Faxes seem to come in at 14.4k most times.
![SuperGumby [SBS MVP]'s profile photo](https://lh3.googleusercontent.com/a/default-user=s40-c)
SuperGumby [SBS MVP]
99% of FAX software will talk to the modem at 19200. Main reason being that
FAX standards above 14k4 never really took off (people started doing data
transfers instead) and you need 19k2 DTE-DCE to support a 14k4 carrier.
The compression settings you are looking at are _MOST PROBABLY_ only
relevent to DATA through the modem. This is no big deal because FAX is
basically a bitmap image and the types of 'on the fly' compression modems
are capable of have very little if any application when FAXing.
The EC settings are purely DATA. I can't remember whether FAX (for legal
purposes) has it's own EC process or totally ignores EC, I _think_ it
totally ignores EC, purely due to legal reasons, an uncorrected stream
arrives at the receiver, noise was considered acceptable, deliberate
modification(correction) of the recvd data was not legally acceptable. Keep
in mind that FAX was legally accepted worldwide (AFAIK), this is one of the
intended 'precepts' of it's use.
By increasing the 'cancel if not connected within...' you can allow a FAX
device to negotiate a connection over bad lines to another device,,, or you
can rack up a REALLY BIG long distance bill as tx's to incorrect numbers
hold the line open for longer. Theoretically, the best strategy is to sit
there with the device's speaker on all day, for a few days, as you time the
negotiation period for each connection, time from 'off hook' to 'connected'
(software can do this) and set your cancel time appropriately, allowing for
the reasonable percentage of negotiations which take longer to fail, STUFF
THEM, they have a bad FAX device and NO-ONE EVER PROMISED FAX WOULD WORK
100% either.
Sorry, had to expand on that. It's actually more of a 'our fax device
doesn't like your fax device'. Check out your favourite 'professional, heavy
duty, dedicated, all singing...etc...' FAX device, their support section
will _not guarantee_ connection to any other device, even another of their
own.
Drivers play a part, but generally if the driver works for DATA it's OK for
FAX.
Hardware flow control is important for computer based FAX.
"Gregg Hill" <bo...@nowhere.com> wrote in message
news:OUM67TkK...@TK2MSFTNGP03.phx.gbl...
Gregg Hill
did not seem to make a difference.
I know that no fax will get 100% of inbound stuff, but this one gets EVERY
junk fax and not every valid fax. Figures.
The client is not happy with the results, since their HP 7110 (??) received
those faxes.
I wonder if a Brooktrout TruFax card would do better?
Gregg Hill
"SuperGumby [SBS MVP]" <n...@your.nellie> wrote in message
news:OZLAvxkK...@TK2MSFTNGP02.phx.gbl...
SuperGumby [SBS MVP]
(modem).
When I was working for a modem manufacturer I once sent a client a 'trial'
modem to replace his $1k fax device, it worked. It wasn't that the device
was better, it just worked better in his situation.
I'm going off on a tangent, my current (I almost said next, but it's sortta
underway) project is Trixbox for not only FAX but telephony. I mention it
because I think those FXO cards or possibly 'winmodem-like' things may
handle FAX better 56K modems. I think all modem manufacturers got lost doing
FASTER AND FASTER DATA while neglecting the FAX side of things.
I admit to a skewed view. IMHO inbuilt and giveaway FAX facilities are worth
_exactly_ how much you pay for them. Using dedicated devices with generic
software improves things, as does using generic devices and dedicated
software. Using dedicated software and dedicated hardware doesn't guarantee
anything (nor does slipping a piece of paper into a fax machine, but it does
seem generally more reliable than anything involving a computer) but it
improves your chances.
Is FAX over the three yr life of the 'project' worth 'a couple o' hundred
bucks', SBS FAX and a modem can do that.
Is FAX over the same time period more important than that? You may have good
justification for changing to a FAX device under software control (SBS).
Do you want high reliability? Dedicated software, dedicated hardware,
probably not running on SBS (Workstation may be a better idea).
Do you have critical FAX needs? Dedicated machine.
"Gregg Hill" <bo...@nowhere.com> wrote in message
news:eLtGYPlK...@TK2MSFTNGP03.phx.gbl...
Gregg Hill
I started out with everything at their defaults, and I tried a new Belkin
cable last night. If speeds do not matter, why do MVPs (Crina and Brandy)
keep telling us to lower the speeds to 9600, turn off compression, etc?
My other client whose system works most of the time has a Digi Neo 2-port
card. I also switched between that one and the motherboard serial port (this
is the Dell PE2800 client).
I guess the only thing left is the spin on one leg trick. I'll give that a
shot this afternoon!
Do you know if a Brooktrout (Cantata) card and GFi FAXmaker would work
better? I know it is WAY more expensive, but I at least want to have
something else to offer.
Thank you for your help!
Gregg Hill
"Leythos" <vo...@nowhere.lan> wrote in message
news:4593d12a$0$17154$4c36...@roadrunner.com...
> In article <OUM67TkK...@TK2MSFTNGP03.phx.gbl>, bo...@nowhere.com
> says...
>> COM port speed = ?
>> Modem speed = ?
>> Compression = ON or OFF ?
>> Error correction = Standard EC or Disabled ?
>> Cancel the call if not connected within = ?
>> Driver version = Courier V.Everything EXT PnP (V90-x2) or Courier
>> V.Everything EXT PnP (USA V90-x2 & caller ID) ?
>
> It's not going to make any difference, reset the device to factory
> defaults, reset the COM ports to default, reset the Modem speed to
> defaults, etc...
>
> The fax software will program the system for a supported speed.
>
> You've said you tried the SIIG card, while those are crappy cards, it
> clearly indicates that the serial port and the modem (since you also
> tried a second) is not at fault.
>
> You have not indicated if you tried a new serial cable - and most people
> don't have spare 9>25 serial cables. Try a new one.
>
> Once you've tried modems, serial cables, serial ports, different
> drivers, the only thing left is to try standing on one leg, spinning
> around three times (in one motion or it doesn't count) and chanting
> Modem, Modem, Modem as you spin.
>
> One other thing - one of our clients has about 80 fax machines in the
> field, they provide them to clients to fax orders back to their 16 line
> fax system, and the brother fax machines, being the cheapest also, are
> the most problematic.
ckennylin
a Multitech internal v.92 FaxModem (supports 33.6Kbps "Super G3" Fax) on our
box and have no problems for outbound fax, albeit at 14.4kbps as Shared Fax
does not support Fax Class 2.1 speeds.
We've had many receive issues from a site with RightFax / Brooktrout digital
boards, and after capturing and analyzing T.30 traces with Microsoft, we gave
up and now rely on a Xerox MFP (with 33.6Kbps Fax!) to receive our inbound
faxes.
I had considered Brooktrout's TruFax board, but they cost almost as much as
SBS standard, which is difficult to justify if you can buy 5 fax machines for
that price. I'm assuming it'll support 33.6Kbps fax for the price, but I
didn't have time or the resources then to be a pioneer.
Now that new 33.6K fax devices are more widely available, perhaps its time
for the SBS team to revisit Shared Fax to bring it up to date? Will 33.6Kbps
Fax finally be addressed?
On compatibility with other machines, I find that turning ECM *OFF* works
sometimes with compatibility.
Or spring for a $100 machine to replace the offending Brother MFP at the
sender's site :-)
Hope this belated answer helps,
---K
Gregg Hill
situations, it does receive EVERY fax from EVERY machine that attempts to
call it.
I do not compare it to the cost of the OS...I compare it to the cost of lost
business when faxes fail to receive.
I am sticking with Brooktrout.
Gregg Hill
"ckennylin" <cken...@discussions.microsoft.com> wrote in message
news:06891312-9130-45EC...@microsoft.com...
Leythos
>
> I do not compare it to the cost of the OS...I compare it to the cost of lost
> business when faxes fail to receive.
>
> I am sticking with Brooktrout.
That's why we use Comtrol uPCI Rocket Port serial cards (4 and 8 ports)
with high-end multitech external modems - we see about .1% fax error rate
over a 4000 faxes per day solution with 10 to 16 modems on a GFI/Exchange
setup.
--
Leythos
spam9...@rrohio.com (remove 999 for proper email address)
Gregg Hill
Part of the difference may be that you use GFI instead of the SBS fax
software. I think it is quite possible, because a lot of people have
mentioned that their USR and other modems worked perfectly in SBS 2000 and
ONLY failed to receive faxes after they upgraded to SBS 2003. I think the
SBS 2003 fax service is flakey.
Gregg Hill
"Leythos" <Vo...@nowhere.com> wrote in message
news:1174757...@sp6iad.superfeed.net...
Leythos
> Leythos,
>
> Part of the difference may be that you use GFI instead of the SBS fax
> software. I think it is quite possible, because a lot of people have
> mentioned that their USR and other modems worked perfectly in SBS 2000 and
> ONLY failed to receive faxes after they upgraded to SBS 2003. I think the
> SBS 2003 fax service is flakey.
Could be, but I have a USR V.Everything external that I've got running on
SBS 2003 R1 and another on R2 and have not had any trouble with SBS Fax
service. I'm not running GFI on those machines, and I never installed it.
I'm using the Servers standard COM1 port (auto configured) and the USR
V.Everything external modem, up time is about 3 months (only rebooted
because of patches).
ckennylin
expect that with brooktrout's pricetag and / or drivers. I was under the
impression the 33.6 speed is a function of the device driver, not the Shared
Fax software.
Still could have (several) good standalone faxes that will receive corectly
:-) A standalone fax is good to have as a santity check, like having a
single-line analog phone on hand.
I guess I'll have to start a new thread to look for 33.6k fax support.
---K
Les Connor [SBS MVP]
you're after, and the brooktrouts excel there. You can find information on
their website.
--
Les Connor [SBS MVP]
"ckennylin" <cken...@discussions.microsoft.com> wrote in message
news:8AC6ABA6-1A5D-4902...@microsoft.com...
Gregg Hill
Brooktrout TR1034 card and GFI FAXmaker.
Fax speed is dependent upon the hardware being capable of 33.6, and the
TruFax series is 14.4 only. The TR1034 has 33.6 as well as ECM, Caller ID,
and other benefits. It also costs four times as much. I am not sure if the
MS Fax service can do 33.6 at all, but Brooktrout provides its own FSP (Fax
Service Provider) software.
Both the TruFax and the TR1034 cards will work with the built-in Microsoft
Fax Service and with GFI FAXmaker. FAXmaker is GREAT if you want a LOT more
functionality than MS Fax gives.
I always have a stand-alone fax as a backup in case the server fails to
answer. Server is set for answering on two rings, the manual fax is set to
four rings.
Gregg Hill
"ckennylin" <cken...@discussions.microsoft.com> wrote in message
news:8AC6ABA6-1A5D-4902...@microsoft.com...
Gregg Hill
support to let them know.
Gregg Hill
"Les Connor [SBS MVP]" <les.c...@DEL.cfive.ca> wrote in message
news:FCA0C4BC-02AC-4AD5...@microsoft.com...
Les Connor [SBS MVP]
the fastest connection possible, to a maximum of 14.4.
I also run some 'ordinary' fax modems in demo boxes, from the same location.
They also do their best to negotiate the fastest connection speed possible,
which may also be 14.4
What's more important though, is that the brooktrout connected time is
easily only 1/2 of what the 'ordinary' modem is. It's far more efficient,
and the savings are in the long distance bill :-).
--
Les Connor [SBS MVP]
"Gregg Hill" <bo...@nowhere.com> wrote in message
news:O2m%23vrWcH...@TK2MSFTNGP04.phx.gbl...
Gregg Hill
five-year period. Quite interesting how it works out.
http://www.cantata.com/whitepapers/pdf/fax_smart_choice.pdf
If a client used their fax in a matching scenario, even the high-end TR1034
board would be a tremendous cost-saver over five years.
Gregg Hill
"Les Connor [SBS MVP]" <les.c...@DEL.cfive.ca> wrote in message
news:502FB33E-267A-46E3...@microsoft.com...
Dustin Trapani
that slows the fax reception down to 9,600 as the MVP's keep saying. Who has
a custom setting that works?
Gregg Hill
and one client's) that had problems receiving faxes. I tried EVERY speed on
the modems per USR's tech support, with no improvement. I installed
Brooktrout TruFax cards in mine and the ultra-problem client, and neither of
us have failed to receive a single fax yet.
My other client on a USR 3453B gets most faxes from their clients, but the
logs show a lot of failed receives of which they are unaware, so they must
not be clients of theirs. One of their big clients still has problems. I am
waiting for approval to install a Brooktrout card.
Gregg Hill
"Dustin Trapani" <Dustin...@discussions.microsoft.com> wrote in message
news:EF98BB6D-B6EC-4327...@microsoft.com...
Leythos
> In my experience, the real answer is Brooktrout. I have two systems
> (mine and one client's) that had problems receiving faxes. I tried EVERY
> speed on the modems per USR's tech support, with no improvement. I
> installed Brooktrout TruFax cards in mine and the ultra-problem client,
> and neither of us have failed to receive a single fax yet.
>
> My other client on a USR 3453B gets most faxes from their clients, but
> the logs show a lot of failed receives of which they are unaware, so
> they must not be clients of theirs. One of their big clients still has
> problems. I am waiting for approval to install a Brooktrout card.
I agree with the BT card, but I've got about 30 clients with Multitech
External Modems and Rocket Port 4/8 port serial cards (multiple cards)
with between 4 and 16 modems using GFI Fax and have an error rate of
< .05% over a 1 year period.
I personally have a Courier V.Everything external connected to a standard
Serial Port using the SBS fax and have not had a single error with it so
far.
It's interesting to see the different experiences with SBS Fax, that
there seems to be no common ground except for good hardware at the server
and the modem.
--
Leythos
Igitur qui desiderat pacem, praeparet bellum.
Calling an illegal alien an "undocumented worker" is like calling
a drug dealer an "unlicensed pharmacist"
Dustin Trapani
string that would slow fax reception down to 9,600?
Brooktrout is one approach, however it won't work in all situations and
certainly involves spending more money. I can't justify that until I've
exhausted all options.
Leythos
Why would you want to slow it - there is nothing that slowing it will
solve. The modem itself will change speeds to handle static and such, the
serial port, if it can't handle more than 9600bps is not going to be
better at 9600bps...
You need quality hardware of you want quality service.
Dustin Trapani
are confusing the behavior of a data connection with that of a fax
connection. The modem I'm using cost as much as the brooktrout solution,
certainly in the same league quality wise, I'd argue.
Besides, you fail to consider the effects of jitter and also the fact that
that slower speeds would use a different protocol, hence altering the
compatibility discussion completely.
Anyway, I'm not really interested in debating why a slower speed would be
beneficial for testing. Perhaps it will suffice to say I'd done my homework
and I believe that a lower speed will help in my situation.
Again, does anyone have a modem string that will slow the reception of faxes
down on a V.everything.
Leythos
>
> Again, does anyone have a modem string that will slow the reception of
> faxes down on a V.everything.
Since you know so much, why not call the vendor?
SuperGumby [SBS MVP]
"Dustin Trapani" <Dustin...@discussions.microsoft.com> wrote in message
news:EF98BB6D-B6EC-4327...@microsoft.com...
Zerocool242007
I need some help!!! I have a USR Courier V.Everything 3CP3453 56K
Corporate Analog external Modem on a Windows 2003 Server I am using
Windows Fax Console I have downloaded the latest Drivers and Latest
Firmware. The problem I get is when I fax to some company’s they
receive the fax but the body of the fax is like smashed so the fax
keeps sending it in till they receive a good one. I all so get errors
like the remote fax machine did not respond in time and I get a
critical error. So if some one could help me out I would be sooooo
greatful.
--
Zerocool242007
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Gregg Hill
the modem properties?
Gregg Hill
"Dustin Trapani" <Dustin...@discussions.microsoft.com> wrote in message
news:C9E164E8-DDE4-49D5...@microsoft.com...
Zerocool242007
I ALL SO FORGOT TO SAY THAT MY FAX LINE IS ON A T1 CHANNEL NOT A
DEDICATED FAX LINE WOULD THAT CAUSE ANY PROBLEMS?
Gregg Hill
is considered "shouting."
#2: Please do not use another person's post to ask a new question. Start a
new post. It is easier for us to follow the thread, and you are more likely
to get a response on a new post than you are by "hijacking" an old thread.
#3: In your NEW post, please include all pertinent information: OS, fax
modem or fax board make/model, connection type, fax softwre used, etc.
See you in your new thread!
Gregg Hill
"Zerocool242007" <Zerocool24...@DoNotSpam.com> wrote in message
news:Zerocool24...@DoNotSpam.com...
john38
What init strings are you using for the mt2634zba-usb with gfi, I have
issue when sending because the handshaking is failing at the end of the
call.
--
john38
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Ace Fekay [MVP - Directory Services, MCT]
<john38...@DoNotSpam.com> wrote:
>
>What init strings are you using for the mt2634zba-usb with gfi, I have
>issue when sending because the handshaking is failing at the end of the
>call.
I don't know what will be optimal for GFI Fax, but here are the
generic srings:
http://www.56k.com/inits/iniother.shtml
My suggestion is to make sure it's not set any higher than 19,200,
since anything higher, faxes may fail or the handshake may not occur.
For specifics, I would suggest contacting GFI Support first to find
out what's best for their product (because each product have their own
specifics), then contact MultiTech Support for any other information
that GFI may not be able to provide.
I hope that helps.
Ace
This posting is provided "AS-IS" with no warranties or guarantees and confers no rights.
Please reply back to the newsgroup or forum for collaboration benefit among responding engineers, and to help others benefit from your resolution.
Ace Fekay, MVP, MCT, MCITP EA, MCTS Windows 2008 & Exchange 2007, MCSE & MCSA 2003/2000, MCSA Messaging 2003
Microsoft Certified Trainer
Microsoft MVP - Directory Services
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