Google Groups no longer supports new Usenet posts or subscriptions. Historical content remains viewable.

Dismiss

Slow login, network browsing on SBS 2003

1 view

Skip to first unread message

Tibor

unread,

Sep 12, 2005, 4:03:15 AM9/12/05

Hi all,

I have an issue with several workstations running on an SBS 2003 Domain.
Over time they seem to be getting slower and slower, specifically when
logging into the domain (long delay after entering password), and when
accessing network shares on the Server - this can also take up to 10 minutes
to access.
They are both running Windows XP Pro (SP2).

I have run "TCP Optimiser" on both machines to try and speed things up -
this worked a bit at first, but the same problem is recurring again.
Please can you advise what I should do here - should I delete the Users from
the Server and recreate them?
If so, what happens to their email accounts and shared documents?

Any assistance would be greatly appreciated!

Kind regards,
Tibor Szabo

Edward Tian

unread,

Sep 12, 2005, 11:16:53 PM9/12/05

Dear Tibor:
Thanks for posting here.

From the description, I understand that several workstations in your SBS
domain are having trouble logging in the domain and access the network
shares on the SBS Server. Both of the login speed and access speed are very
low. If I have misunderstood your concern, please do let me know.

First would you please tell me if this issue occurs on all the workstations
on the domain even on the SBS Server? If the problem only occurs on several
workstations, the root cause may reside on the client side.

To narrow down this issue, please help me gather the following information:

1. Let's perform a Clean Boot on the problematic workstation. A Clean Boot
will allow us to isolate any device drivers or programs that are loading at
startup that may be causing a conflict with other device drivers or
programs that are installed in your computer.

A. Click Start, click Run, type "msconfig" (without the quotation marks)
and click OK.
B. Select "Selective Startup" and remove the check box for "Load Startup
Items".
C. On the "Services" tab, click Enable All.
D. Check "Hide all Microsoft Services", click Disable All and clear "Hide
all Microsoft Services".
E. Click the OK button and then Click Yes to restart your computer.
F. Has the problem fixed?

2. Please temporarily disable any third-party antivirus software. In some
cases, the antivirus software will scan all the data on the network when
you access the shared folder on other computers. This will decrease the
network performance.

3. Since the low performance of internet connection can be caused by
worms/virus, we need also make sure if the computer is corrupted. Please
temporarily put a healthy laptop into the domain, try logging in and
accessing the internet, does the performance issue persist?

4. If you create a new user account, and then login the same workstation
using this account, does it take a long to log in the domain? And what
about the performance when accessing the network shares using this new
account?

5. You mentioned that it costs much time for the workstation to access the
network shares on the SBS Server, then what about the performance of
internet access? Does it take a long time for the workstation to browse a
web page on the internet such as www.microsoft.com? This will help us
isolate the problem.

6. Disable the WebClient service from the Windows XP clients.

a. Click Start and then Run, type Services.msc and click OK.
b. In the right-pane, double-click on the WebClient service.
c. Change the Startup type from Manual to Disabled.
d. Reboot the computer.

More information:
814112 Files on Network Shares Open Slowly or Read-Only or You Receive an
Error
http://support.microsoft.com/?id=814112

326826 Some Programs May Be Slow When Accessing Files on a Network Share
http://support.microsoft.com/?id=326826

7. Are there any corresponding event logs in the Event Viewer on either the
server side and the client side?

8. Please double check if the problematic workstation has pointed the
default gateway/DNS server to the internal IP address of the SBS server.
You can type ipconfig/all and check the output for confirmation.

I appreciate your time and cooperation. Please feel free to let me know if
you have any questions or concerns.

Have a nice day! :)

Best Regards
Edward Tian(MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

Tibor

unread,

Sep 13, 2005, 5:40:47 PM9/13/05

Hi Edward,

Thanks for the response.
After much head scratching and agonising today, here is my update and
answers to your questions:

Firstly, the issue seems to occur on several workstations, some more
severely than others though.
Generally there is a very long wait (sometimes ended by the Reset button!)
after logging on, at the "Applying your personal settings" screen.
I tried to copy the users into new users on the server, and login to those
accounts - this worked for a short while but the situation deteriorated again
shortly afterwards.

Secondly, I must admit that as of late,the server itself has been slow to
respond to basic commands - e.g. opening up the Active Directory Users &
Computers Console results in about 20 seconds of waiting before getting a
response (Intel Xeon Dual Processor, 2GB RAM... you get the picture!)
Further to my point on the server - could a disabled "IPSEC" service on the
server cause this problem? I suspect that this service may have been disabled
from a previous issue, and not re-enabled...?

Thirdly, I also changed the IP addresses on the affected stations from
Manually assigned to DHCP Assigned - this seems to have improved network
browsing and Exchange access, but the logins are still terribly slow.
The workstation worst affected contains about 20 or so old users who are
since obsolete (in the c:\Documents & Settings Folder) - could this cause a
problem?

Fourthly, there are occasional random instances when nobody on the network
can get into their Exchange Mailboxes for a few minutes - the Server is
running, the connection is up etc etc. but Exchange users lose access to
their mailboxes.

In response to your questions:

1. Clean boot did not help the problem.
2. AVG Antivirus was installed - I uninstalled it but the result was unclear
- some areas were improved but on the following reboot they simply reverted
to their good old delayed state.
3. Used all tools of the trade (HijackThis, CWShredder etc. etc. in Safe
Mode) to clean out worms etc. - found & deleted "180 Search Assistant", but
no improvement.
4. As mentioned above, the new account creation worked for a short while -
in fact I have temporarily changed the User to the new account I created, as
it does login slightly quicker than before. Network shares etc. are also
slightly improved.
5. Internet access is not affected at all and runs fine.
6. WebClient service disabled & PC rebooted, but with no apparent effect.
7. Sorry I did not check for event logs... will try get hold of these.
8. I previously set the DNS on all workstations to that of the ISP, not the
Server - should I change this? What is common practice for DNS use?

Well thats a lot of info for you to go through - thank you for your time on
this. Much appreciated!

Kind Regards,

Tibor Szabo

Les Connor [SBS Community Member - SBS MVP]

unread,

Sep 13, 2005, 6:39:47 PM9/13/05

Hi Tibor,

First, we should check that DNS resoultion is set up correctly. Please post
the results of 'ipconfig /all' run from a command prompt on the sbs server,
as well as one of the workstations.

--
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !

"Tibor" <Ti...@discussions.microsoft.com> wrote in message
news:13EACBEC-727F-4D67...@microsoft.com...

Edward Tian

unread,

Sep 13, 2005, 11:12:22 PM9/13/05

Dear Tibor:
Thank you for your update.

Yes, pointing the DNS Server directly to the ISP will cause unexpected
problems. Generally speaking, we should configure the client computer to
point both the default gateway and the DNS Server to the internal IP
address of the SBS Server. And on the SBS server, we need to do the
following configuration:

a. Leave the Default Gateway of the internal NIC blank on the SBS.
b. Configure both the internal NIC and the external NIC to use the internal
DNS Service as the DNS Server.
c. On the DNS Server, create the DNS Forwarder to forward the external DNS
resolution requests to the ISP's DNS server.

You can refer to this article to re-run the CEICW Wizard, which will help
us automatically do the above configurations:
825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

Then open the DNS management console, double check if there exists an A
record for the SBS Server.

As Les mentioned, please post the results of "ipconfig/all" from the
command prompt on both the sbs server and the problematic client computers.

Since this issue didn't occurr on all the workstations, it seems to be a
client side issue. Would you please tell me if we use
a problematic account to log on a healthy machine, does the problem occur?
And if we put a clean laptop into the domain, what is the result?

In addition, if there is any related event logs you can find in the
client/server, you can post it in the reply at your earliest convenience.
Thank you! :)

I appreciate your time and effort on this issue, please feel free to let me

know if you have any questions or concerns.

Have a nice day, Tibor!

| thread-index: AcW4q818TAmST/dGRDClPuBtB5FdtQ==
| X-WBNR-Posting-Host: 198.54.202.210
| From: "=?Utf-8?B?VGlib3I=?=" <Ti...@discussions.microsoft.com>
| References: <ED17BE4C-1C39-4D2D...@microsoft.com>
<VAG#YGBuFH...@TK2MSFTNGXA01.phx.gbl>
| Subject: RE: Slow login, network browsing on SBS 2003
| Date: Tue, 13 Sep 2005 14:40:47 -0700
| Lines: 217
| Message-ID: <13EACBEC-727F-4D67...@microsoft.com>

| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:153058
| X-Tomcat-NG: microsoft.public.windows.server.sbs

0 new messages