This fax cannot be sent at this time. Please launch the Compose Form from Windows Fax and Scan and click on New Fax to attach this document to send it out as fax.

Alex

unread,

Feb 26, 2008, 2:40:15 AM2/26/08

to

When trying to print from IE to a shared fax server from any Vista
Ultimate PC on my network, I get the following message:

This fax cannot be sent at this time. Please launch the Compose Form
from Windows Fax and Scan and click on New Fax to attach this document
to send it out as fax.

I've set up fax accounts on all workstations and faxing works from the
Windows Fax and Scan applet. The applet however, pops up a similar
message, warning about the fax accounts not being set up, yet will
still allow you to fax out.

Terence Liu [MSFT]

unread,

Feb 27, 2008, 3:56:44 AM2/27/08

to

Hello Alex,

Thank you for posting here.

According to your description, I understand that you get error "This fax

cannot be sent at this time. Please launch the Compose Form from Windows
Fax and Scan and click on New Fax to attach this document to send it out as

fax" when you try to print from IE7 on Windows Vista to a shared fax
printer. If I have misunderstood the problem, please don't hesitate to let
me know.

Based on my research, this behavior occurs when Internet Explorer 7 is
running in protected mode. Internet Explorer 7 security settings do not let
you print Web pages to a fax printer.

To work around this behavior, I suggest you turn off protected mode in
Internet Explorer 7 on Vista, and then print the Web page to the fax
printer.

1. Open IE7 on Vista

2. Click Tools -> Internet Options

3. Click Security tab, highlight Internet, uncheck option "Enable Protected
Mode (requires restarting Internet Explorer)", highlight Local intranet,
uncheck option "Enable Protected Mode (requires restarting Internet
Explorer)" too.

4. Click OK button twice

5. Restart the IE7

6. Ensure that the IE7 window down at the bottom says "Protected Mode off".
Then, test this issue.

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: Alex <alexander....@gmail.com>
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: This fax cannot be sent at this time. Please launch the Compose

Form
| from Windows Fax and Scan and click on New Fax to attach this document
to send
| it out as fax.

| Date: Mon, 25 Feb 2008 23:40:15 -0800 (PST)
| Organization: http://groups.google.com
| Lines: 12
| Message-ID:
<b7ede631-5b57-4fb6...@p25g2000hsf.googlegroups.com>
| NNTP-Posting-Host: 66.253.43.222
| Mime-Version: 1.0
| Content-Type: text/plain; charset=ISO-8859-1
| Content-Transfer-Encoding: 7bit
| X-Trace: posting.google.com 1204011616 32280 127.0.0.1 (26 Feb 2008
07:40:16 GMT)
| X-Complaints-To: groups...@google.com
| NNTP-Posting-Date: Tue, 26 Feb 2008 07:40:16 +0000 (UTC)
| Complaints-To: groups...@google.com
| Injection-Info: p25g2000hsf.googlegroups.com; posting-host=66.253.43.222;
| posting-account=mdAfRAoAAABN1ONJ178YxOZipHz4IF2n
| User-Agent: G2/1.0
| X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0;
SLCC1;
| .NET CLR 2.0.50727; .NET CLR 3.0.04506; InfoPath.2; .NET CLR
| 1.1.4322),gzip(gfe),gzip(gfe)
| Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!newsfeed0
0.sul.t-online.de!t-online.de!news.glorb.com!postnews.google.com!p25g2000hsf
.googlegroups.com!not-for-mail
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:94720
| X-Tomcat-NG: microsoft.public.windows.server.sbs

Alex

unread,

Feb 27, 2008, 10:15:36 PM2/27/08

to

On Feb 27, 3:56 am, v-ter...@online.microsoft.com (Terence Liu [MSFT])
wrote:

> checkhttp://support.microsoft.comfor regional support phone numbers.

>
> Any input or comments in this thread are highly appreciated.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------

> | From: Alex <alexander.sapount...@gmail.com>

> <b7ede631-5b57-4fb6-ab48-34fbaa7b9...@p25g2000hsf.googlegroups.com>

> | X-Complaints-To: groups-ab...@google.com

> | NNTP-Posting-Date: Tue, 26 Feb 2008 07:40:16 +0000 (UTC)

> | Complaints-To: groups-ab...@google.com

> | Injection-Info: p25g2000hsf.googlegroups.com; posting-host=66.253.43.222;
> | posting-account=mdAfRAoAAABN1ONJ178YxOZipHz4IF2n
> | User-Agent: G2/1.0
> | X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0;
> SLCC1;
> | .NET CLR 2.0.50727; .NET CLR 3.0.04506; InfoPath.2; .NET CLR
> | 1.1.4322),gzip(gfe),gzip(gfe)
> | Path:
> TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!newsfeed0
> 0.sul.t-online.de!t-online.de!news.glorb.com!postnews.google.com!p25g2000hsf
> .googlegroups.com!not-for-mail
> | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:94720
> | X-Tomcat-NG: microsoft.public.windows.server.sbs
> |
> | When trying to print from IE to a shared fax server from any Vista
> | Ultimate PC on my network, I get the following message:
> |
> | This fax cannot be sent at this time. Please launch the Compose Form
> | from Windows Fax and Scan and click on New Fax to attach this document
> | to send it out as fax.
> |
> |
> | I've set up fax accounts on all workstations and faxing works from the
> | Windows Fax and Scan applet. The applet however, pops up a similar
> | message, warning about the fax accounts not being set up, yet will
> | still allow you to fax out.
> |

That suggestion didn't seem to work.

I'm pretty certain the issue isn't IE related.

Here is some more information:

This is an SBS 2003 R2 Network with Vista workstations. The
workstations were set up to use the fax server as instructed within
the help files for a network fax server. By that, I followed the "To
send and receive faxes using a server."

These were the directions:

<quote>

Before you begin, make sure that your computer is connected to the
network. Also, make sure that you know the network address of the fax
server (for example, \\mycompanyfaxserver) and that you have
permission to connect to it. To obtain permission or to obtain the fax
server address, contact a system administrator.

Click the Start button , click All Programs, and then click Windows
Fax and Scan.

To use Fax view, at the bottom of the left pane, click Fax.

Click Tools, and then click Fax Accounts.

Click Add, and then, in the Fax Setup Wizard, click Connect to a fax
server on my network and follow the instructions for connecting to a
fax server.

</quote>

I followed these directions and when I print from IE, I get the error
I first mentioned to you. When I print to this fax printer FROM
ANYWHERE ELSE, including the fax applet, I get:

<quote>
to send faxes using the printer that you selected, you must first
create a fax account. Windows will send this fax using your default
fax account instead. For more infromation, search for "Set up your
computer to send and receive faxes" in Help and Support.
</quote>

When I click OK on this message, I can still fax out, though the error
is a hindrance and it disrupts my users. The message I get from IE7
does not allow me to print at all. I have come up with a work around,
but I would rather this work the way it was intended.

Any suggestions?

Terence Liu [MSFT]

unread,

Feb 28, 2008, 5:47:06 AM2/28/08

to

Hello Alexander,

Thank you for your reply.

Let's continue troubleshoot this issue. First, please let me know that:

1. Does the shared fax install on SBS?
2. Do you join the Vista client to SBS domain thru connectcomputer wizard?

In SBS network, after your join the client computer to SBS domain thru
connectcomputer wizard, the SBS fax client will automatically install on
client computers. The directions you goes through is not suit for SBS. I
suggest we try the following steps to see if we can resolve this issue:

1. I suggest you install the following Vista compatibility hotfix on SBS
first:

Windows Small Business Server 2003: Windows Vista and Outlook 2007
compatibility update
http://support.microsoft.com/?id=926505

2. Please rollback any fax related actions through your directions, clean
the Vista.

3. I suggest you rejoin the problematic client to SBS domain to install the
fax client on Vista:

a. Disjoin domain: Right click My Computer->Properties->Computer Name
tab->Change button->Select Workgroup->click OK twice and reboot it.
b. Create user account and computer account thru the Add User Wizard:
SBS->Server Management console->Users->Add a User
c. Rejoin domain thru connectcomputer wizard on client: On the client,
access http://SBSname/connectcomputer/. Finish the wizard and reboot it.

After reboot the Vista client, the SBS fax client will be installed on it.
Please check and test this issue.

If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:

1. Does this issue happen on all Vista clients?

2. Please capture screenshots on the error messages and send the pictures
to me at v-te...@microsoft.com

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please

check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: Alex <alexander....@gmail.com>
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: This fax cannot be sent at this time. Please launch the

Compose
| Form from Windows Fax and Scan and click on New Fax to attach this
document
| to send it out as fax.

| Mime-Version: 1.0
| Content-Type: text/plain; charset=ISO-8859-1
| Content-Transfer-Encoding: 7bit

| X-Trace: posting.google.com 1204168536 12094 127.0.0.1 (28 Feb 2008
03:15:36 GMT)
| X-Complaints-To: groups...@google.com
| NNTP-Posting-Date: Thu, 28 Feb 2008 03:15:36 +0000 (UTC)
| Complaints-To: groups...@google.com
| Injection-Info: 28g2000hsw.googlegroups.com; posting-host=141.149.35.65;
| posting-account=mdAfRAoAAABN1ONJ178YxOZipHz4IF2n
| User-Agent: G2/1.0
| X-HTTP-UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US;
rv:1.8.1.12)
| Gecko/20080201 Firefox/2.0.0.12,gzip(gfe),gzip(gfe)
| Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!msrtrans!
msrn-in!newshub.sdsu.edu!postnews.google.com!28g2000hsw.googlegroups.com!not
-for-mail
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:95167
| X-Tomcat-NG: microsoft.public.windows.server.sbs

Terence Liu [MSFT]

unread,

Feb 29, 2008, 12:56:00 AM2/29/08

to

Email from customer:
============================

Terence,

I've done everything you've asked and still no progress.

I've attached screenshots of the problems, and yes, it happens on ALL
vista clients. I've even tried setting up a new user (in case the
original user's profile gets reapplied) and the issue still occurs.

Question, does the fax client install under the local machine, current
user or all users?

I ask this because for the new user, there were no fax settings or fax
printers configured, and I had to set it up from scratch.

Can you also verify the "correct" way to use shared faxing from a
vista client? My users are using the shared fax as a printer, as in
they select the fax from their printers and print to the fax.

Thank you for your help, I wait for your reply.

Terence Liu [MSFT]

unread,

Feb 29, 2008, 6:27:06 AM2/29/08

to

Hello Alexander,

Thank you for your email.

From the screenshot of IE error, I find you do not turn off IE7 protected
mode as I suggested. Please perform he steps in my first reply.

For the Word error, I suggest you try the following steps:

1. Deleted all of the fax printers the vista client.
2. From the Vista client restarted the fax service
3. Opened the Fax and Scan Windows
3. Created a fax account on the vista client again thru the following
steps:

http://blogs.technet.com/sbs/archive/2007/05/22/how-to-configure-fax-on-wind
ows-vista-for-an-sbs-2003-environment.aspx

4. At the bottom of Fax and Scan it should read "All fax accounts are
accessible."
5. Check Printers and it's now should show "Fax on Servername" instead of
"Server-Fax on Servername"
6. Test fax

If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:

1. Does the issue happen on XP clients?

2. Does the issue happen on SBS itself?

Best regards,

Terence Liu(MSFT)

Get Secure! - www.microsoft.com/security

--------------------
| X-Tomcat-ID: 63773161
| References:
<b7ede631-5b57-4fb6...@p25g2000hsf.googlegroups.com>
<ac5847c4-f06e-4576...@28g2000hsw.googlegroups.com>
<zdvK$lfeIH...@TK2MSFTNGHUB02.phx.gbl>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: v-te...@online.microsoft.com (Terence Liu [MSFT])
| Organization: Microsoft
| Date: Fri, 29 Feb 2008 05:56:00 GMT

| Subject: Re: This fax cannot be sent at this time. Please launch the
Compose Form from Windows Fax and Scan and click on New Fax to attach
this document to send it out as fax.

| X-Tomcat-NG: microsoft.public.windows.server.sbs
| Message-ID: <0UnsEfpe...@TK2MSFTNGHUB02.phx.gbl>
| Newsgroups: microsoft.public.windows.server.sbs
| Lines: 21
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:95421
| NNTP-Posting-Host: tomcatimport1.phx.gbl 10.201.218.122

Terence Liu [MSFT]

unread,

Mar 3, 2008, 10:38:07 PM3/3/08

to

Email from customer:
=================================

Terence, I did turn off IE7 protected mode, but since it didn't do
anything, I turned it back on for protection. Frankly, diminishing my
security is not a solution I'm comfortable with.

As for the other solution, I have already tried those suggestions
before contacting you, except for restarting the fax service on the
Vista Client. On this vista client, it is set to Manual, and when I
start it, it runs for a few seconds, then terminates saying "The fax
service on Local Computer started then stopped. Some services stop
automatically if they are not in use by other services or programs".

Also, the Printers window has always displayed "Fax on servername"
instead of "Server-Fax on Servername" however, in the print dialog,
menu when accessed via windows or other programs shows up as
"\\servername\fax" I'm not sure if that makes any difference, but if
the naming convention you mention matters that much, I figured I
should call your attention to this.

As for your questions, there are no XP clients we can test with at
present, though we will try to find one over the weekend. Regarding
the SBS server itself, no, this issue does not occur on SBS itself,
but then again, SBS is printing directly to fax, rather than through a
"shared" fax. Personally, I am inclined to believe it is a Vista
issue. How would you like me to test this on SBS?

-Alex

Terence Liu [MSFT]

unread,

Mar 4, 2008, 1:21:51 AM3/4/08

to

Hello Alex,

Thank you for your email. I'm sorry for the delay response due to the
weekend.

First I want to explain that since we have performed some troubleshooting
steps and the issue remains. I think this problem may be a little complex
and our troubleshooting maybe time-consuming. So if you would like to call
CSS for assistance, I would be appreciate and think it is a more effective
ways. To obtain the phone numbers for specific technology request please
take a look at the web site listed below.

http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.

However I will do my best to be of assistance if you still want to continue
here.

For the fax service start message "The fax service on Local Computer
started then stopped", it is normal on Vista client, please do not worry
about it. Please ensure you perform all the steps I mentioned.

Since the previous steps unable to resolve this issue and this issue happen
on all client computers. I suggest we try the following steps to see if we
can resolve this issue:

1. I suggest you reinstall fax component on SBS:

A. Rename the keys and files below to *.old

1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax
3) C:\Program Files\Microsoft Windows Small Business Server\fax
4) The ''SBSMIS-FAX.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.
5) The ''SBSMSI-faxcfg.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.
6) The ''faxsetup.log'' file under ''C:\WINDOWS\''.

B. Delete the following registry keys:

HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Country List
HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Locations registry
Keys

C. Access Add/Remove Programs, Add/Remove Windows Components, uncheck ''Fax
Services'' to uninstall it.

D. Once it is uninstalled, access Add/Remove Programs to reinstall it.

E. Then, access ''Add/Remove Programs again'', this time, we will click
''Change/Remove'' on the ''Windows Small Business Server 2003'' item:

1) Click ''Next'' on the ''Microsoft Windows Small Business Server Setup''
page.
2) Click ''Next'' on the ''Windows Configuration'' page.

Note: It states that ''This will take approximately 30 minutes'', it is
referring to the total time it will take in the first SBS component
installation. For the task such as remove a specific component, it will
just take couple of minutes.

3) Now, in the ''Component Selection'' page, choose ''Remove' before the
''Fax Services'' item.
4) Click ''Next'', and then click ''Next'' again to confirm ''Component
Summary''. You will be prompted to insert the SBS setup Disc 1. and then
follow the guide the finish the reinstallation.

F. Once the removal process is completed, access ''Windows Small Business
Server setup'' again in ''Add/Remove Programs'', proceed to the ''Component
Selection'' page, and then choose ''Install'' for the ''Fax Services'' item
to reinstall fax service.

Then, test this issue.

2. If the issue persists, please run the Assign Applications Wizard on SBS
to assign fax client to the Windows Vista client:

a. Please open Server Management console on SBS
b. Locate on Client Computers node, click Assign Applications to Client
Computers link in right pane
c. On the Assign Applications Wizard, click Next
d. Select the Windows Vista client, click Add button, click Next
e. Tick the applications (Shared Fax Client) you want to install on the
problematic Windows Vista client, click Next

f. Click Next and Finish the wizard.

g. Restart the problematic Windows Vista client to see if the applications
install on it. Then, test this issue.

3. If the above steps do not help for this issue, I suggest you perform the
following steps:

a. Please open Server Management console on SBS
b. Locate on Client Computers node, highlight the problematic Windows Vista
client in right pane. Then click View Computer Settings link
c. Extend the problematic client computer name -> Assigned Applications
d. Do you find the application (Shared Fax Client) you want to assign in
the list? If yes, right click it, select Reinstall.
e. Click Close
f. Restart the problematic Windows Vista client to see if the applications
install on it. Then, test this issue.

4. This issue may cause by the corrupted Client Deployment component of
SBS. I suggest you try to reinstall Client Deployment on SBS to see if it
help:

A. Open Control Panel->Add/Remove Programs.
B. Click Change/Remove for Windows Small Business Server 2003 in Add or
Remove Programs:
C. Click "Windows Small Business Server 2003" and click on "Change/Remove".
D. Follow the setup prompts until you reach the "Component Selection"
dialog screen.
E. Click the bar beside "Server Tools" and choose Maintenance.
F. Then, click the bar beside "Client Deployment" and choose Reinstall.
G. Complete the setup wizard. You'll be prompted for SBS disk.

After reinstall Client Deployment component of SBS, please rerun the CEICW
and test this issue
Go through the follow KB and rerun CEICW carefully.
How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us

Then, test this issue.

If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:

1. Please gather SBSClientApps.log in the "C:\Program Files\Microsoft
Windows Small Business Server\Clients\ and send to me.

2. Please run command "gpresult -v > C:\gpresult.txt" on the problematic
client computer, and send C:\gpresult.txt to me.

3. Gather MPS network report on the problematic client computer:

a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

b. Run MPSRPT_NETWORK.exe.

c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.

d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\

e. Send the .cab file directly to me at v-te...@microsoft.com

Best regards,

Terence Liu(MSFT)

Get Secure! - www.microsoft.com/security

--------------------
| Newsgroups: microsoft.public.windows.server.sbs

| From: v-te...@online.microsoft.com (Terence Liu [MSFT])
| Organization: Microsoft

| Date: Tue, 04 Mar 2008 03:38:07 GMT

| Subject: Re: This fax cannot be sent at this time. Please launch the
Compose Form from Windows Fax and Scan and click on New Fax to attach
this document to send it out as fax.
| X-Tomcat-NG: microsoft.public.windows.server.sbs

| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
|