Explorer, WinUpdate, this list goes on.
M. Hayes
Understand this box has all the curren update except SQL SP4. I can not
access Windows update from Help & Support, albeit I can through exploerer.
BUT! Explorer will occationally close (no error msg.)
Taking a look at some of the events ther are some errors. I cant get any
info on the particular error, because of the help & support just hangs. On
inital boot, an error indicated that MMC must close. I've tried looking upp
the errors directly to no avail.
2GB of ram and no client attached.
Some of the errors:
Event:100
Faulting application mmc.exe, version 5.2.3790.0, faulting module
msxml3.dll, version 8.50.2162.0, fault address 0x0000af72.
Dr. Watson
Event:4097
The application, C:\WINDOWS\system32\mmc.exe, generated an application error
The error occurred on 05/17/2005 @ 09:38:46.828 The exception generated was
c0000005 at address 7C34AF72 (msxml3)
The application, C:\Program Files\Internet Explorer\IEXPLORE.EXE, generated
an application error The error occurred on 05/17/2005 @ 09:32:56.609 The
exception generated was c0000005 at address 746C55C4 (mshtml!RunHTMLApplicatio
Faulting application IEXPLORE.EXE, version 6.0.3790.0, faulting module
mshtml.dll, version 6.0.3790.279, fault address 0x000e55c4.
Microsoft ISA Firewall H.323 Filter
Event:20063
H.323 filter is not configured to register with an H.323 Gatekeeper,
attempting to find a gatekeeper using multicast discovery. Inbound H.323
calls will not succeed while the filter is not registered with a gatekeeper.
To configure the filter to use a particular gatekeeper, edit the H.323 filter
Call Control properties and enter the H.323 gatekeeper to register with.
Jerry zhao (MSFT)
Thanks for your post.
Based on the information of event 100 and 4097, I suspect that some dll
files are not registered properly with the Dynamic Link Library. Let's
perform the following steps:
Step 1. Clear IE
================================
Use the following steps to clear temporarily files:
- To delete the cookies, please refer to the following:
A. Click Start, click Search and click For Files or Folders.
B. Type "Cookies" (without the quotation marks) and click Search Now.
C. Delete files in the cookie directory.
- To delete all the temporary files, please perform the following steps:
A. Right click Internet Explorer icon on the desktop and open the
properties.
B. Click Delete Files button in the General tab.
- To delete the downloaded objects:
A. Open Internet Explorer.
B. Click Tools, click Internet Options and click the Settings button in the
General tab.
C. Press View Objects.
D. Remove all the Objects there.
- Disable third party extensions
A. IE -> Internet Options.
B. On the Advanced tab, under the Browsing section, uncheck "Enable
third-party browser extensions".
- To Remove the Plug-Ins in Internet Explorer:
A. Close all the Internet Explorer window.
B. Open a Windows Explorer window by right Click My Computer and choose
Explore.
C. Locate the C:\Program Files\Internet Explorer\PLUGINS folder.
D. Remove all the files in this folder.
Step 2: Clean Boot
======================================
Refer to the following article to perform a Clean Boot:
1. Click Start, and then click Run.
2. In the Open text box, type MSCONFIG then click OK.
3. On the System Configuration Utility window, click the Startup tab and
click the "Disable All" button to remove the checkmarks from each line in
the list.
4. Then, click the Services tab, add a checkmark to the "Hide All Microsoft
Services" item then click "Disable All".
Note: This disables all third party service items.
5. Click the OK button and restart your computer when you are prompted.
Step 3: Re-register DLL files
===================
1. Disable Anti-virus software such as Norton Personal Firewall, Norton
antivirus and so on.
2. Click Start->Run.
3. Type "Regsvr32 urlmon.dll" (without the quotation marks) and press
Enter.
4. Wait until a box with message "DllRegisterServer in urlmon.dll
succeeded" pops up and click OK.
5. Repeat step 2~4 and type the following commands instead:
Regsvr32 browseui.dll
Regsvr32 msjava.dll
Regsvr32 shdocvw.dll
Regsvr32 mshtml.dll
Regsvr32 msxml3.dll
If the issue persists, please check the application and system event logs
for any warning and error messages for further research.
As for the event 20063, if you don't use conferencing at all, you can just
simply switch it off. Go to the ISA Management console, choose your server,
then to the Extensions and select Application Filters. Right click on H.323
Filter, select Properties and uncheck Enable this filter checkbox. If you
do use some conference software, you can configure a Gatekeeper on the Call
Control tab of the properties of the H.323 Filter. And don't forget to
restart your services!
Is the issue still persist after you configured a Gatekeeper for H.323
Filter, please make sure that the startup type of the h.323-gatekeeper
service is set to be automatically.
If you encounter any difficulties or have any concerns, feel free to let me
know. I look forward to your update.
Best regards,
Jerry Zhao (MSFT)
Microsoft CSS Online Newsgroup Support
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