How to reinstall POP3 connector in SBS 2003

[Thomas Hansen]

I have problem with a SBS 2003 and POP3 connector.

When I try to start the service it says:
------------
The Microsoft Connector for POP3 Mailboxes service on Local Computer started
and then stopped. Some services stop automatically if they have no work to
do, for example, the Performance Logs and Alerts service.
--------------

And when I look at the event viewer, it says:
--------------
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 21-02-2005
Time: 10:01:23
User: N/A
Computer: SERVER1
Description:
The Microsoft Connector for POP3 Mailboxes service terminated with the
following error:
The handle is invalid.
------------------------

Any help will be appreciated.

--
Best regards
Thomas Hansen

[Jerry zhao (MSFT)]

Hi Thomas,

Thanks for posting here!

From the description, I understand that your issue is that you can not
start the POP3 service. If I'm off base, please let me know.

First of all, please check the following KB to see if your issue has the
same scenario:

Exchange Routing Engine Service Does Not Start Automatically or Manually
After You Remove IIS and Then Reinstall It
http://support.microsoft.com/default.aspx?scid=kb;en-us;323672

If this is not your case, please perform the following steps to reinstall
POP3 Connector:

1. Rename the POP folder to POP.old in the following location:

C:\Program Files\Microsoft Windows Small Business Server\Networking

2. Use regedit, locate the "POP3 Connector" key in the following location:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\Network

3. Export the "POP3 Connector" key to the desktop as a backup. Delete the
"POP3 Connector" key and close the registry editor.

4. In Windows Explorer, show hidden and system files by going to "Tools",
"Folder Options" and "Views", and unhide the hidden files, as well as the
system files.

5. Search for and delete all SITxxxxx.tmp folders, you may use SIT*tmp as a
wildcard.

6. Manually execute the POP3.MSI file from the SBS 2003 CD #3, \SBS\POP3
folder. This should show the "Preparing to install" and then some actual
install progress going on.

If you still get the error, run CEICW to see if there is any error. If you
do not have special concerns, please paste out the ICW log (C:\Program
Files\Microsoft Windows Small Business Server\Support\icwlog.txt file) for
further troubleshooting

I also recommend that you should install the last update for both SBS
server and exchange.

If you have any questions or concerns, please feel free to let me know.
It's my pleasure to be of assistance.

Best regards,

Jerry Zhao (MSFT)

Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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