Cannot fix "Companyweb" Intranet... Please Help...
CJ
attempted to repair my intranet following the instructions described in
Article ID:829114 and have fallen short of accomplishing my goal. I am
running SBS 2003 Enterprise and the intranet feature have never functioned
properly. Any suggestions would be appreciated??
--
Kind Regards,
CJ
Brandy Nee [MSFT]
Thank you for posting to the SBS Newsgroup.
From your description, I understand that you have intranet problem on SBS
2K3 Server. If I have misunderstood your concern, please let me know.
I am sorry that from your post, I am not sure what exact issue you are
experiencing, e.g. cannot reinstall Companyweb per KB 829114, or cannot
access Companyweb. Due to lack of detail information, I need your help to
gather following information for troubleshooting:
1. Please explain in detail "Cannot fix 'Companyweb' Intranet" and "fallen
short of accomplishing my goal". What exact issue do you meet?
2. When you reinstalling Companyweb per KB 829114, did you meet any error
message? If so, at which step? Please capture a screen shot for the error
message and send it to the Newsgroup.
3. Can you access companyweb (http://companyweb) from SBS Server Console?
If you cannot access, please open IE -> Tools -> Internet Options ->
Advanced -> Uncheck the box "Show friendly HTTP error messages". Reproduce
the issue, capture a screen shot for the error message and paste it to the
Newsgroup.
4. Can you access Companyweb from domain client workstations? If you cannot
access, please open IE -> Tools -> Internet Options -> Advanced -> Uncheck
the box "Show friendly HTTP error messages". Reproduce the issue, capture a
screen shot for the error message and paste it to the Newsgroup.
5. Just to double confirm, did companyweb work correctly before? Also, are
you running SBS 2K3 Premium Edition? Since we do not have "SBS 2003
Enterprise". SBS 2K3 Server has another edition which is Standard Edition.
Please take your time to perform the steps and gather the information as
require. I am looking forward to hearing from you!
Best regards,
Brandy Nee
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--------------------
>Thread-Topic: Cannot fix "Companyweb" Intranet... Please Help...
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>From: "=?Utf-8?B?Q0o=?=" <C...@discussions.microsoft.com>
>Subject: Cannot fix "Companyweb" Intranet... Please Help...
>Date: Fri, 30 Dec 2005 11:32:02 -0800
>Lines: 9
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CJ
SBS2K3 Premium. The Companyweb has never worked to my knowledge. From the
server or a workstation when I go to the link http://companyweb I can get the
welcome page but when I click the "My Company's Internal Web Site" link from
within the welcome page it just seems to refresh, and when I go to Server
Management and click Internal Web Site It takes me to the "Manage your
company's internal Web site" page. When I click Home it takes me to
http:\\companyweb welcome page which does nothing. When I click Change Name I
get an error
Server Error in '/' Application.
--------------------------------------------------------------------------------
The resource cannot be found.
Description: HTTP 404. The resource you are looking for (or one of its
dependencies) could have been removed, had its name changed, or is
temporarily unavailable. Please review the following URL and make sure that
it is spelled correctly.
Requested Url: /_layouts/1033/prjsetng.aspx"
When I click any link within that page I get similar errors. Also when I go
to IIS / Web Sites I do not see company web. When I look in
c:\inetpub\companyweb folder it is empty. This is after I followed the
instructions on KB 829114. No unexpected errors during the install per KB
829114.
Please let me know if you need more info.
--
Kind Regards,
CJ
Brandy Nee [MSFT]
Thank you for posting back!
From your reply, I understand that companyweb did not being installed on
SBS Server before.
Actually, to install Companyweb on SBS Server, we need to run the SBS
Integrated Setup which locates at:
a. Control Panel -> Add or Remove Pograms -> Change or Remove Programs ->
Windows Small Business Server 2003 -> Change/Remove.
b. Run the Microsoft Windows Small Business Server Setup.
c. Select Action "Maintenance" for Server Tools.
d. Select Action "Install" for Intranet.
e. Finish rest of the wizard.
Since you have followed KB 829114 to reinstall SharePoint Service but the
Companyweb directory is empty. I suggest that you gather following log
files for us to analysis. Please zip these files and send it to my mailbox
(v-br...@microsoft.com).
a. All files in %system drive%\program files\Microsoft Integration\windows
small business server 2003\logs.
b. Please help to gather Windows SharePoint Service (WSS) installation log
based on the following steps:
[Note]: You need to log on the SBS Server as the account used to setup SBS
to gather the WSS installation log. For example, if you used AAA this
account to set up SBS server, then you need to log on Server as AAA to
gather the WSS installation log.
i. Click Start, and then click Run.
ii. Type "%temp%" (without quotation marks), and then click OK.
iii. In the %temp% folder, look for Microsoft Windows SharePoint Services
2.0 Setup(0001)_Task(000n).txt.
In this filename, the number that appears in parentheses after Setup is a
number that corresponds with an attempt to install the Intranet component
or WSS. For example, if you try to install the Intranet component four
times unsuccessfully, four versions of this log file will appear with Setup
numbers ranging from Setup(001) to Setup(004).
Please take your time gather these log files. I am looking forward to
hearing from you!
Best regards,
Brandy Nee
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>References: <60633A76-ED38-44B5...@microsoft.com>
<i092rvA...@TK2MSFTNGXA02.phx.gbl>
>Subject: RE: Cannot fix "Companyweb" Intranet... Please Help...
>Date: Tue, 3 Jan 2006 06:29:06 -0800
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Brandy Nee [MSFT]
Thank you for posting!
May I know what thread you have sent in our Newsgroup, please? Is it
"Cannot fix "Companyweb" Intranet... Please Help..."? I have received many
SharePoint issues these days with anonymous senders' addresses. So I do not
which is which now.
I have analysis the log files you have sent, I have one question below:
Have you installed SQL on your SBS 2K3 Premium Server?
Please take your time to read through all my suggestion first and then
perform the steps:
===============
From the eventlog.txt, I noticed following error messages which indicate an
unsuccessful SBS setup:
[12/30/05,17:21:28] Licensing: ***ERRORLOG EVENT*** : Copying sbsmor.chm
failed (error = 5). Check for the file in %winroot%\help directory.
[12/30/05,17:21:28] Licensing: ***ERRORLOG EVENT*** : Copying sbslic.chm
failed (error = 5). Check for the file in %winroot%\help directory.
[12/30/05,17:21:28] Licensing: ***ERRORLOG EVENT*** : Copying sbsart.chm
failed (error = 5). Check for the file in %winroot%\help directory.
[12/30/05,17:21:28] Licensing: ***ERRORLOG EVENT*** : Copying sbsshared.chm
failed (error = 5). Check for the file in %winroot%\help directory.
[12/30/05,17:21:30] Licensing: ***ERRORLOG EVENT*** : FindLinkByTarget
failed to find the licensing link with error [-2147024894].
[12/30/05,17:21:30] Licensing: ***ERRORLOG EVENT*** : UpdateLinkPath failed
to update the licensing link with error [-2147024893].
[12/30/05,17:21:32] WizardUI: ***ERRORLOG EVENT*** :
ISetupManager::GetGlobalCustomProperty() failed in
CPageBase::GetGlobalProperty(): GUID =
{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
[12/30/05,17:21:32] WizardUI: ***ERRORLOG EVENT*** :
ISetupManager::GetGlobalCustomProperty() failed in
CPageBase::GetGlobalProperty(): GUID =
{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
[12/30/05,17:21:36] WizardUI: ***ERRORLOG EVENT*** :
ISetupManager::GetGlobalCustomProperty() failed in
CPageBase::GetGlobalProperty(): GUID =
{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
[12/30/05,17:21:36] WizardUI: ***ERRORLOG EVENT*** :
ISetupManager::GetGlobalCustomProperty() failed in
CPageBase::GetGlobalProperty(): GUID =
{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
[12/30/05,17:21:39] WizardUI: ***ERRORLOG EVENT*** :
ISetupManager::GetGlobalCustomProperty() failed in
CPageBase::GetGlobalProperty(): GUID =
{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
===============
I suggest you perform the following steps to reinstall SBS 2003 with the
Server Tools component:
I. Rename the registry keys and folders:
--------------
1. Rename HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer
2. Rename Program Files\Microsoft Integration\Windows Small Business Server
2003
3. Rename Program Files\Microsoft Windows Small Business Server
4. Verify C:\Program Files\Windows for Small Business Server exists on the
server.
II. Re-register following .dll files by using Regsvr32:
--------------
Regsvr32 C:\Program Files\Windows for Small Business
Server\Administration\wizchain.dll
Regsvr32 C:\Program Files\Windows for Small Business
Server\Licensing\actwizdll.dll
Regsvr32 C:\Program Files\Windows for Small Business
Server\Licensing\ckupwizdll.dll
Regsvr32 C:\Program Files\Windows for Small Business
Server\Licensing\licdlgctrl.dll
Regsvr32 C:\Program Files\Windows for Small Business
Server\Licensing\sbslicsnap.dll
Regsvr32 C:\Program Files\Windows for Small Business
Server\Monitoring\mssbsmsgs.dll
III. Now SBS setup is going to be running like the first time.
--------------
1. Insert SBS setup CD 1, and then run setupsbs.exe to rerun the setup.
2. In the 'Component Selection' page, make sure 'Server Tools' and all the
sub-components (including 'Intranet') are selected to INSTALL.
3. Once it is completed, click Start, click Control Panel, and then click
Add or Remove Programs.
4. Select Windows Small Business Server 2003 and then click Change/Remove.
The Setup Wizard appears.
5. Click Next to start the wizard.
6. On the Windows Configuration page, click Next.
7. On the Component Selection page, in the Action column, change Server
Tools to Maintenance, change Intranet component to Remove, and then click
Next.
8. On the Component Summary page, click Next.
9. Click Finish.
If you fail to install the Intranet component please perform the steps in
the following KB and check if everything is working fine:
829114 How to remove and how to install the Windows Small Business Server
2003
http://support.microsoft.com/?id=829114
Please take your time to perform the steps. If you have any updates, please
feel free to let me know. I am looking forward to hearing from you!
Best regards,
Brandy Nee
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>From: v-br...@online.microsoft.com ("Brandy Nee [MSFT]")
>Organization: Microsoft
>Date: Wed, 04 Jan 2006 09:42:45 GMT
>Subject: RE: Cannot fix "Companyweb" Intranet... Please Help...
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Brandy Nee [MSFT]
Thank you for posting back!
I am glad to know that I found the right person! :
Actually, Monitoring uses MSDE instance not SQL.
I suggest that you perform my suggestions in my last reply to reinstall SBS
2003 with the Server Tools component.
If you have any further updates, please feel free to let me know and please
post back in our Newsgroup. So the other customers who visit our Newsgroup
regularly can learn from your experience.
Best regards,
Brandy Nee
--------------------
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>Organization: Microsoft
>Date: Thu, 05 Jan 2006 09:32:02 GMT
>Subject: RE: Cannot fix "Companyweb" Intranet... Please Help...
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Brandy Nee [MSFT]
Thank you for posting back!
I am sorry for the delayed response due to the weekend. Please understand
that the newsgroups are staffed weekdays by Microsoft Support professionals
to answer your systems and applications questions. Your understanding is
greatly appreciated!
Please note that in step III 2, we only reinstall 'Server Tools' and all
the sub-components (including 'Intranet'), not Exchange.
Just in case, I strongly suggest that perform a full backup first. Please
refer to the following White Paper for detailed steps:
Backing Up and Restoring Windows Small Business Server 2003
http://www.microsoft.com/downloads/details.aspx?FamilyID=487736f8-f6f5-436d-
a82d-0c8d66e2a634&DisplayLang=en
Hope this information can clarify. If you have any questions or concern,
Best regards,
Brandy Nee
--------------------
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>From: v-br...@online.microsoft.com ("Brandy Nee [MSFT]")
>Organization: Microsoft
>Date: Fri, 06 Jan 2006 07:48:55 GMT
>Subject: RE: Cannot fix "Companyweb" Intranet... Please Help...
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Brandy Nee [MSFT]
Thank you for posting back and keeping us updated!
I am sorry for the delayed response due to the weekend. Please understand
that the newsgroups are staffed weekdays by Microsoft Support professionals
to answer your systems and applications questions. Your understanding is
greatly appreciated!
I am very sorry to hear that the suggestions do not work. May I know
whether you have a full server backup? If so, we can restore system from
backup.
I regret very much for any inconvenience brought up to you. If you need any
assistance, please feel free to let me know. I am glad to be of further
assistance!
Best regards,
Brandy Nee
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<i092rvA...@TK2MSFTNGXA02.phx.gbl>
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