Intermittent 0x80040211 from fax service

[Aaron Oxford]

I am having huge issues with the Fax service under SBS 2008.

Faxes are being received just fine by the service, however there several
major problems:

1 - I am unable to change the fax archive folder. The 'Browse...' button is
greyed out and when I type the name of a folder on my data drive a dialog
comes up which simply says 'Access denied.'.

2 - I am unable to route faxes to emails manually using the Fax and Scan
console. The button to forward as an email is greyed out.

3 - Only about 80% of faxes make it through the email routing process. I
have examined the SMTP settings and this is true for Anonymous or Basic
authentication (error 0x80040211). With Integrated authentication routing
stops working altogether (error 0x00000523 for every fax, which apparently
means the DLL is not registered).

It is imperative for the smooth operation of the organisation in question
that I solve at least one of these issues, allowing SOMEONE to handle ALL the
faxes from SOMEWHERE.

Thanks for any help.

[Aaron Oxford]

[Bump]

Is there any known solutions to any of these problems?

[Robbin Meng [MSFT]]

Hi Aaron,

Thanks for your post.

Based on the symptoms, it seems the issue is related to account permission
or authentication.

Please open the SBS Server Manager Console, expand Roles and right click on
the Fax under Fax server and select Properties.

1. On the Security tab, add the account you would like to use to add
Authenticated Users group and grant Fax permission.
2. select "Receipts" tab, check to make sure "Enable SMTP Receipts e-mail
receipts delivery" is enabled;
3. Make sure the From address is default SBSFax...@domainname.com;
4. Server address is 127.0.0.1 and Port is 25; check mark in "Use these
SMTP Settings for the Route through E-mail incoming routing method".
5. Click the Authentication tab - change to Anonymous access or Basic
authentication;

Restarted Shared Fax service and test this issue again.

Hope it helps.

Best regards,
Robbin Meng(MSFT)

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