NTbackup hangs - Preparing to Backup using Shadow Copy...

[Shumaker@discussions.microsoft.com Jesse Shumaker]

Product Version: Windows 2003 SBS w/SP2
Exchange Version: SP2

The subject sums up what occurs visibly when I try to run a system state
backup or any file type backup. here is what the log says:

Backup Status
Operation: Backup
Active backup destination: File
Media name: "System_State.bkf created 6/11/2008 at 6:47 PM"

Volume shadow copy creation: Attempt 1.
Timeout before function completed

Error returned while creating the volume shadow copy:0xffffffff.

Error returned while creating the volume shadow copy:ffffffff
Aborting Backup.

----------------------

The operation did not successfully complete.

----------------------

I also have these events logged in the application log of the event viewer.
They are logged in this order as the backup runs.

1st-

EventID: 215
certsrv.exe (1628) The backup has been stopped because it was halted by the
client or the connection with the client failed.

2nd-

EventID: 6013
Sqllib error: OLEDB Error encountered calling IDBInitialize::Initialize. hr
= 0x80004005. SQLSTATE: 08001, Native Error: 18
Error state: 1, Severity: 16
Source: Microsoft OLE DB Provider for SQL Server
Error message: [DBNETLIB][ConnectionOpen (SECDoClientHandshake()).]SSL
Security error.

I have tried a lot of things before making this post and need some help.
Here's what I've tried.

1st - Applying this hotifx - this wouldn't apply due to my Service Pack
http://support.microsoft.com/default.aspx?scid=kb;en-us;891957

2nd - I wasn't able to download this hotfix - I'm assuming my Service Pack
includes this.
http://support.microsoft.com/kb/913648

3rd - Ran through re-registering DLL's.

1. Open a command prompt
2. Change directories to \windows\system32 (this is important when you
begin registering the dlls) by following command

CD C:\windows\system32

3. Stop VSS service

net stop vss

4. Then register the following dlls and services (be sure you're still in
the windows\system32 directory at your command prompt):

regsvr32 ole32.dll
regsvr32 vss_ps.dll
Vssvc /Register
regsvr32 /i swprv.dll
regsvr32 /i eventcls.dll
regsvr32 es.dll
regsvr32 stdprov.dll
regsvr32 vssui.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll

4th - Found this hotfix http://support.microsoft.com/kb/913100/ that seems
to be describing what I'm seeing but I can't open it and run it to install
it. I get this error:

the image update\update.exe is valid but is for another machine type.

Any help would be highly appreciated, as this problem is driving me nuts and
I need to do a backup.

thanks

[Justin Beightol]

Try re-registering (regsvr32) ole32.dll. Set the volume shadow copy service
to Automatic.

JB
"Jesse Shumaker" <Jesse Shum...@discussions.microsoft.com> wrote in message
news:9FAD1648-84A7-4BFC...@microsoft.com...

[Justin Beightol]

Whoops...missed a lot of the post...check the VSS service is automatic..I
see you did the .dll's..\

"Justin Beightol" <cap...@imap.cc> wrote in message
news:891BC302-25B8-4FD7...@microsoft.com...

[Jesse Shumaker]

"Justin Beightol" wrote:

Thanks for the reply. It is set to automatic and running.

[Jesse Shumaker]

"Jesse Shumaker" wrote:

It's still not working though and I need HELP!!

[nsouza]

On Jun 12, 9:35 am, Jesse Shumaker

<JesseShuma...@discussions.microsoft.com> wrote:
> "Jesse Shumaker" wrote:
>
> > "Justin Beightol" wrote:
>
> > > Whoops...missed a lot of the post...check the VSS service is automatic..I
> > > see you did the .dll's..\
>

> > > "Justin Beightol" <capt...@imap.cc> wrote in message

> > >news:891BC302-25B8-4FD7...@microsoft.com...
> > > > Try re-registering (regsvr32) ole32.dll.  Set thevolumeshadowcopy
> > > > service to Automatic.
>
> > > > JB

> > > > "Jesse Shumaker" <Jesse Shuma...@discussions.microsoft.com> wrote in
> > > > messagenews:9FAD1648-84A7-4BFC...@microsoft.com...

> > > >> Product Version: Windows 2003 SBS w/SP2
> > > >> Exchange Version: SP2
>
> > > >> The subject sums up what occurs visibly when I try to run a system state

> > > >>backupor any file typebackup. here is what the log says:
>
> > > >>BackupStatus
> > > >> Operation:Backup

> > > >> Activebackupdestination: File

> > > >> Media name: "System_State.bkf created 6/11/2008 at 6:47 PM"
>

> > > >>Volumeshadowcopy creation: Attempt 1.

> > > >> Timeout before function completed
>
> > > >>Errorreturnedwhilecreatingthevolumeshadowcopy:0xffffffff.
>
> > > >>Errorreturnedwhilecreatingthevolumeshadowcopy:ffffffff
> > > >>AbortingBackup.
>
> > > >> ----------------------
>
> > > >> The operation did not successfully complete.
>
> > > >> ----------------------
>
> > > >> I also have these events logged in the application log of the event
> > > >> viewer.
> > > >> They are logged in this order as thebackupruns.
>
> > > >> 1st-
>
> > > >> EventID: 215

> > > >> certsrv.exe (1628) Thebackuphas been stopped because it was halted by

> > > >> the
> > > >> client or the connection with the client failed.
>
> > > >> 2nd-
>
> > > >> EventID: 6013

> > > >> Sqlliberror: OLEDBErrorencountered calling IDBInitialize::Initialize.

> > > >> hr
> > > >> = 0x80004005. SQLSTATE: 08001, NativeError: 18

> > > >>Errorstate: 1, Severity: 16

> It's still not working though and I need HELP!!- Hide quoted text -
>
> - Show quoted text -

I am having the same issue. The only thing that resolves it, and only
temorarily, is disabling Shadow Copies from the Disk Properties and
then enabling it.

We're running Server 2003 SP1 and it worked for years and just
recently (last three months) started having this issue.

I've also tried reregistering the .dll's noted above with no love.

Suggestions?

[PianoBlog]

I recently installed Windows XP SP3, and since SP3, ntbackup.exe (Backup
Utility) freezes right after I start the backup. The place where it
freezes is "Preparing to backup using shadow copy". At that point I
have to end-task on ntbackup.exe.

However, right before starting the backup, if I click the "Advanced"
button and check the option to disable the use of shadow copy,
ntbackup.exe works fine and the backup runs and completes normally.

Any ideas?

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[Ricardowade]

**Circumventing the issue:

Backing up data and System State: Under ‘Advance Backup Options’
uncheck feature ‘Automatically backup System Protected Files with System
State’

Backing up data only: Under ‘Advance Backup Options’ the option to
disable ‘volume shadow copy is active, your call.

Backing up System State: In the main window check ‘System State’ only
and under ‘Advance Backup Options’ feature uncheck ‘Automatically
backup System Protected Files with System State’.

Have a nice day,
Ricardo

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[lalapubpub]

Here is the solution (a least for me) even if the kb is for w2003 it
work well for XP pro too

http://support.microsoft.com/default.aspx?scid=KB;EN-US;940032

Here is an extract from this KB with my comments in red:

To resolve this issue, follow these steps:

1. Click Start, click Run, type cmd, and then click OK.
2. Type the following commands at a command prompt. Press ENTER after
you type each command.
* cd /d %windir%\system32
* Net stop vss (may use procexp.exe to kill the service if it
don't stop
* Net stop swprv
* regsvr32 ole32.dll
* regsvr32 oleaut32.dll
* regsvr32 vss_ps.dll
* vssvc /register
* regsvr32 /i swprv.dll
* regsvr32 /i eventcls.dll
* regsvr32 es.dll
* regsvr32 stdprov.dll
* regsvr32 vssui.dll (missing in xp pro)
* regsvr32 msxml.dll
* regsvr32 msxml3.dll
* regsvr32 msxml4.dll (missing in xp pro)
Note The last command may not run successfully.
3. Perform a backup operation to verify that the issue is resolved.

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[XPSP3]

I have tried to resolve the issue of windows backup utility hanging at
the point of "preparing to backup using shadow copy" to no avail, I have
tried registering the dll's twice but to avail. I am running Windows XP
pro SP3. I have tried a work around by trying other backup softwares but
most of them rely on VSS working properly. Many of the backup softwares
I tried also hang, I suspect they are waiting for the VSS services. On
windows 98 I used to use seagate backup exec, I really liked the program
but doesn't run on XP. Does anyone have any suggestions as to what else
I could try.

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[Leythos]

In article <XPSP3....@DoNotSpam.com>, XPSP3....@DoNotSpam.com
says...

>
> I have tried to resolve the issue of windows backup utility hanging at
> the point of "preparing to backup using shadow copy" to no avail, I have
> tried registering the dll's twice but to avail. I am running Windows XP
> pro SP3. I have tried a work around by trying other backup softwares but
> most of them rely on VSS working properly. Many of the backup softwares
> I tried also hang, I suspect they are waiting for the VSS services. On
> windows 98 I used to use seagate backup exec, I really liked the program
> but doesn't run on XP. Does anyone have any suggestions as to what else
> I could try.

This is a SERVER group, not a Windows XP group.

--
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voice inside you that most civilians don't even hear -- Listen to that.
Trust yourself.
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