Messages stuck in the local delivery queue
Paul Bishop
My exchange store hit its 16gb limit yesterday.
I have managed to get the size down enough for it to remount however there
are a large number (38 items, 18Mb) of mails in the Local Delivery queue in
the Retry state.
I have done some investigation remotly at this stage and mail messages are
getting to the administrator account but the user account I sent a message to
did not recive it and it is stuck in the queue.
Is there anywhere I can look to find the reason these are failing to be
delivered? What is a good way to try and solve this issue.
Best Wishes
Steven Zhu [MSFT]
Thanks for posting here.
From your post, I understand that you have already resolved the Exchange
store limited 16 GB problem. Now, you discovered that many emails are stuck
in the Local Delivery queue with the Retry state. Also, only the
administrator account can receive emails but the user account can not
receive emails and the emails are stuck in the queue.
Actually, if you apply the Exchange Server 2003 Service Pack 2 (SP2), the
Exchange Server 2003 database size limit is increased because the Exchange
Server 2003 SP2 included the following new features:
1. For the Standard Edition, the database size limit will be 18 GB by
default, a 2 GB addition to the previous limit, with a new maximum size of
75 GB.
2. For the Enterprise Edition, there is no default configured database size
limit, and no software set maximum size.
If you want to increase the Exchange Server database size limit, please
refer the following knowledge base article:
How to increase the Exchange Server 2003 Service Pack 2 18-gigabyte
database size limit
http://support.microsoft.com/kb/912375/
As for the transport issue regarding local delivery queue, please collect
the following information so that I can do further research.
1. Please create two users via Active Directory Users and Computers
snap-in. Let's say they are user1 and user2. Please log on user1's mailbox
and send an email to user2. Does the issue disappear?
2. Let's use Queue Viewer to check the status of local delivery queue.
For Exchange Server 2003, please perform the steps below.
a). Go to SMTP Queue Viewer. To locate SMTP queues, use the following path
in Exchange System Manager:
Servers/<Server>/Queues/<Queue>
b). Highlight the queue where the messages are stuck and make a screenshot
of Queue Viewer. Then, please send it to my working address at
v-st...@microsoft.com.
More information here:
823489 How to Use Queue Viewer to Troubleshoot Mail Flow Issues
http://support.microsoft.com/?id=823489
For Exchange Server 2000, please perform the steps below.
a). Go to SMTP Queue Viewer. To locate SMTP queues, use the following path
in Exchange System Manager:
Servers/<Server>/Protocols/SMTP/SMTP virtual servers/<SMTP virtual
server>/Queues/<Queue>
b). Right click the queue where the messages are stuck and select
Properties. Make a screenshot of Queue Viewer the properties dialog and
send it to my working address at v-st...@microsoft.com.
3. Does the issue occur on internal delivered emails, external delivered
emails or both?
4. Please enable Message Tracking in your Exchange server and trace to see
how the messages delivered in your Exchange.
a) Enable Message Tracking on. For more information, please refer to the
following KB articles.
257265 XCON: General Troubleshooting for Exchange 2000 Transport Issues
http://support.microsoft.com/?id=257265
b) Search for the message in Message Tracking center.
c) Double click to open it, make a screenshot of Message Tracking center
and send it to my working address at v-st...@microsoft.com.
5. Please increase Diagnostics Logging level to determine the cause of a
transport issue. To do so, change all registry entry under Diagnostics to
7 to enable Field Engineering (Level 7) diagnostic logging. For more
information, please refer the following knowledge base article:
XCON: How to Generate Application Log Events for Non-Delivery Report
Failures
http://support.microsoft.com/?id=262308
6. Please verify whether the sender of the problematic messages receives
any NDR messages. If so, please forward the NDR message to my working
address.
Please let me know the information above so that I can provide further
assistance on this problem. I am looking forward to your reply.
Have a nice day.
Best Regards,
Steven Zhu
MCSE
Microsoft Online Partner Support
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