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Re: Could not discover the state of the system. 0x800706BE

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PA Bear [MS MVP]

unread,
Nov 5, 2009, 3:48:22 PM11/5/09
to
[[Forwarded to WinServer General & Security via crosspost]]

bartduncan wrote:
> This is a clean WS 2008 R2 install. All I've done is (a) join a domain,
> (b)
> enable Remote Desktop, then (c) install Windows Updates.
>
> Possibly related: I reviewed my update history and noticed that there was
> one failed update, for "Windows Update Agent 7.4.7600.226". The details
> linked to http://support.microsoft.com/kb/949104. I downloaded the WS
> 2008
> R2 x64 version of this package and re-ran it, but the progress bar hung at
> ~75% after a few minutes, and it has been stuck in that state for over an
> hour. The Back/Next/Cancel buttons are all greyed out, so I can't do
> anything with the dialog.
>
> The system event log says that the Windows Modules Installer service
> crashed
> around the time that the progress bar stopped moving. The app event log
> shows these crash details:
>
> Faulting application name: TrustedInstaller.exe, version:
> 6.1.7600.16385,
> time stamp: 0x4a5bc4b0
> Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp:
> 0x4a5be02b
> Exception code: 0xc00000fd
> Fault offset: 0x00000000000529f0
> Faulting process id: 0x178
> Faulting application start time: 0x01ca5da12cff7330
> Faulting application path: C:\Windows\servicing\TrustedInstaller.exe
> Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
> Report Id: 863f5e93-c995-11de-b89d-0019b9369aca
> P1: TrustedInstaller.exe
> P2: 6.1.7600.16385
> P3: 4a5bc4b0
> P4: ntdll.dll
> P5: 6.1.7600.16385
> P6: 4a5be02b
> P7: c00000fd
> P8: 0000000000055237
>
> I restarted the Windows Modules Installer service (it promptly crashed
> again), and shortly after that the Windows Update Agent Installer wizard
> failed with this message: "Install failed with following error number:
> 0x8024000b" I don't know if the failure message is related to me
> restarting
> the service.
>
>
>
>
> "bartduncan" wrote:
>
>> I have a new install of Windows Server 2008 R2. I can't add or remove
>> roles
>> or features. In the event log (Apps &
>> Services\Microsoft\Windows\ServerManager), I get error 1601 (see below).
>> Another post
>> (http://social.technet.microsoft.com/Forums/en-US/winservermanager/thread/7216345c-fc73-4bc1-9b54-dcfe224ba59e)
>> with a similar error suggested that this might be due to a corrupt CBS
>> store. I downloaded the System Update Readiness Tool, but the
>> CheckSUR.log file
>> says "No errors detected". Any other suggestions? I'm stuck...
>>
>>
>> Log Name: Microsoft-Windows-ServerManager/Operational
>> Source: Microsoft-Windows-ServerManager
>> Date: 11/4/2009 3:07:50 PM
>> Event ID: 1601
>> Task Category: None
>> Level: Error
>> Keywords:
>> Description:
>> Could not discover the state of the system. An unexpected exception was
>> found: System.Runtime.InteropServices.COMException (0x800706BE): The
>> remote
>> procedure call failed. (Exception from HRESULT: 0x800706BE)
>> at
>> System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32
>> errorCode, IntPtr errorInfo)
>> at
>> Microsoft.Windows.ServerManager.ComponentInstaller.ThrowHResult(Int32
>> hr)
>> at
>> Microsoft.Windows.ServerManager.ComponentInstaller.CreateSessionAndPackage(IntPtr&
>> session, IntPtr& package) at
>> Microsoft.Windows.ServerManager.ComponentInstaller.InitializeUpdateInfo()
>> at Microsoft.Windows.ServerManager.ComponentInstaller.Initialize()
>> at Microsoft.Windows.ServerManager.Common.Provider.RefreshDiscovery()
>> at Microsoft.Windows.ServerManager.LocalResult.PerformDiscovery()
>> at
>> Microsoft.Windows.ServerManager.ServerManagerModel.CreateLocalResult(RefreshType
>> refreshType) at
>> Microsoft.Windows.ServerManager.ServerManagerModel.InternalRefreshModelResult(Object
>> state)

Tom@hotmail

unread,
Nov 13, 2009, 10:05:36 AM11/13/09
to
I have a (recently installed) Windows 2008 R2 Server experiencing te
same problem.
Did somebody already find a solution for this problem ?

symptoms :
- The Role and Features tabs in servermanager display 'Error' insted
of the usual list. Error details gives : Unexpeected error refreshing
Server Manager: The remo procedurecall faild (Exception from HRESULT:
0x800706BE
- trying to list installed features in Powershell
PS C:\Users\tregeer> Import-Module servermanager
PS C:\Users\tregeer> Get-WindowsFeature
Get-WindowsFeature : Failed to initialize.
At line:1 char:19
+ Get-WindowsFeature <<<<
+ CategoryInfo : OperationStopped: (:) [Get-
WindowsFeature], COMException
+ FullyQualifiedErrorId :
DiscoveryFailed,Microsoft.Windows.ServerManager.Commands.GetWindowsFeatureCommand


It seems both problems are the result of a crashing
TrustedInstaller.exe (Windows Modules Installer service).
In the eventlog I found this event
* Faulting application name: TrustedInstaller.exe, version:
6.1.7600.16385, time stamp: 0x4a5bc4b0
* Faulting module name: ntdll.dll, version: 6.1.7600.16385, time
stamp: 0x4a5be02b
* Exception code: 0xc00000fd
* Fault offset: 0x00000000000529f0
* Faulting process id: 0xe30
* Faulting application start time: 0x01ca646c0bc49c8a
* Faulting application path: C:\Windows\servicing\TrustedInstaller.exe
* Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
* Report Id: 6dd8b088-d05f-11de-8845-001ec9ce09b4

I alread did run the Microsodt System readyness tool, but this tool
report no errors or problems

After searching for many hours i cant find a clou on how to solve this
issue.
Does anybody have a hint

mathew3

unread,
Nov 22, 2009, 6:51:01 AM11/22/09
to
I have also a (recently installed) Windows 2008 R2 Server experiencing the
same problem. I would reinstall the server, but the server is a second
Domain Controller (no rolls). When I try to remove AD with dcpromo I got the
following error:

Installationsprogramm für die Active Directory-Domänendienste
Es konnte nicht festgestellt werden, ob Active
Directory-Domänendienste-Binärdateien installiert wurden. Fehler: Der
Remoteprozeduraufruf ist fehlgeschlagen.

That means the binary files for AD-services could not be found and then
rpc-call has an error.

The other symtoms are like tom@hotmail got:

- The Role and Features tabs in servermanager display 'Error' insted
of the usual list. Error details gives : Unexpeected error refreshing
Server Manager: The remo procedurecall faild (Exception from HRESULT:
0x800706BE
- trying to list installed features in Powershell

PS C:\Users\xxx> Import-Module servermanager
PS C:\Users\xxx> Get-WindowsFeature
(errors in german)
Get-WindowsFeature : Fehler bei der Initialisierung.
Bei Zeile:1 Zeichen:19
+ Get-WindowsFeature <<<<
+ CategoryInfo : OperationStopped: (:) [Get-WindowsFeature],
COMException
+ FullyQualifiedErrorId :
DiscoveryFailed,Microsoft.Windows.ServerManager.Commands.GetWindowsFeatureCommand

In the eventlog I found this event:
Name der fehlerhaften Anwendung: TrustedInstaller.exe, Version:
6.1.7600.16385, Zeitstempel: 0x4a5bc4b0
Name des fehlerhaften Moduls: ntdll.dll, Version: 6.1.7600.16385,
Zeitstempel: 0x4a5be02b
Ausnahmecode: 0xc00000fd
Fehleroffset: 0x00000000000529f0
ID des fehlerhaften Prozesses: 0xea4
Startzeit der fehlerhaften Anwendung: 0x01ca6b60587f1e5e
Pfad der fehlerhaften Anwendung: C:\Windows\servicing\TrustedInstaller.exe
Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\ntdll.dll
Berichtskennung: a26f622d-d753-11de-92ef-000c29e27d97

I already did run the Microsodt System readyness tool. Output:

=================================
Checking System Update Readiness.
Binary Version 6.1.7600.20532
Package Version 6.0
2009-11-22 11:29
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 128
No errors detected
(w) Unable to get system disk
properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache

A line in CBS.log at the time the error first occures:
2009-11-12 18:36:34, Info CBS Failed to get session
package state for package:
Package_2_for_KB974571~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070490
- ERROR_NOT_FOUND]

Robert Aldwinckle

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Nov 22, 2009, 9:36:24 AM11/22/09
to

"mathew3" <mat...@discussions.microsoft.com> wrote in message news:397A6929-036D-47A5...@microsoft.com...

> A line in CBS.log at the time the error first occures:
> 2009-11-12 18:36:34, Info CBS Failed to get session
> package state for package:
> Package_2_for_KB974571~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070490
> - ERROR_NOT_FOUND]
>
> After searching for many hours i cant find a clou on how to solve this
> issue.


Have you tried a manual install instead?

http://support.microsoft.com/?kbid=974571


M Raymond

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Nov 25, 2009, 11:32:02 AM11/25/09
to

After hours of searching it is amazing to find that others have that same
exact problem.
Al I did Is Join the server to the domain as a Member Server.

Has anyone found anything yet?

"Robert Aldwinckle" wrote:

> .
>

kaspik

unread,
Nov 26, 2009, 9:33:01 AM11/26/09
to
same problem here after installing updates...

HP DL380 G6 with proliant support pack for w2k8R2 ... no applications, just
Hyper-V role...

What is your configuration?

kaspik

kaspik

unread,
Nov 26, 2009, 9:43:01 AM11/26/09
to
And also I have installed APC PowerChute Business Edition
Agent+Console+Server and Microsoft System Center Virtual Machine Manager Agent

do you have anything same as me?

kaspik

Appollo

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Dec 10, 2009, 11:26:01 PM12/10/09
to
I am seeing the exact same thing on my HyperV server and unfortuantely i need
to get clustering going within the next few days :(

so it looks like a reinstall arrgghh !!

i find it hard to belive that noone at MS has any info on this though

kaspik

unread,
Jan 5, 2010, 6:51:01 AM1/5/10
to
There is a difference in this file..
Package_for_KB974431_RTM~31bf3856ad364e35~amd64~~6.1.1.5.mum located at
windows\servicing\packages\

on working servers is totally different...

Can you someone try to change it with different one? I cannot do it, because
it is production server, and it can be probably done only using recovery
console or safe mode (file is locked)...

I suppose that failure is caused by update KB974431. Maybe uninstall will
also help, but i dont see any update in installed updates. :(.

kaspik

unread,
Jan 12, 2010, 1:56:00 AM1/12/10
to
Problem solved...

just replace package_for_kb974431_rtm~31bf3856ad364e35~amd64~~6.1.1.5.mum
file located at c:\windows\servicing\packages with the same file from
functional server. Or you can have this file from update. You can download it
here http://support.microsoft.com/kb/974431/en-us/ and unpack it: Just rename
Windows6.1-KB974431-x64.msu to Windows6.1-KB974431-x64.cab ... open it, open
Windows6.1-KB974431-x64.cab inside and there you will find
package_for_kb974431_rtm~31bf3856ad364e35~amd64~~6.1.1.5.mum

you will also have to take ownership over old file and also you will have to
set proper permissions on c:\windows\servicing\packages folder - in order to
rename old file and copy the new one.

cheers

kaspik

D.Ilyin

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Jan 29, 2010, 7:02:01 AM1/29/10
to
correct and full article should be
http://www.itsolutionskb.com/2009/04/roles-error-when-viewing-roles-in-windows-server-2008-server-manager/
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