Server Reboot from Bugcheck

[Steve]

My server has started rebooting unexpectantly at random
times. I subsequently find the following error in the
event viewer

The computer has rebooted from a bugcheck. The bugcheck
was: 0x00000044 (0x852ee748, 0x00000cca, 0x00000000,
0x00000000). Microsoft Windows 2000 [v15.2195]. A dump was
saved in: C:\WINNT\MEMORY.DMP.

I have been unable to find a concise resolution to this
problem. I am running W2K SP4, and the server is a Domain
Controller. I have a RILO card inststalled, and I am
currently using HP Management Agent 6.3

Thanks,

Steve

[Jeff Qiu [MSFT]]

Hi Steve,

Thanks for posting!

My name is Jeff and I understand your issue to be:
The computer running Windows 2000 SP4 has rebooted from a bugcheck. The
bugcheck was: 0x00000044

Based on my research, I found out that HP had recently released an article
related to a stop error 0x00000044 issue that is very similar to yours.

I am not sure if your current HP agent software is patched or not.

Here is an article from HP (actually for Compaq system) that explained this
issue:

<<http://h71025.www7.hp.com/support/reference_library/viewdocument.asp?count
rycode=1000&prodid=39&source=EM030509_CW01.xml&dt=3&docid=18683>>

NOTE: The link above is long and please make sure you entered everything
from << to >>.

-------------------
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-------------------

RELEASE DATE: April 2004

DESCRIPTION
A ProLiant server running any edition of Microsoft Windows 2000 or
Microsoft Windows Server 2003 may blue screen at random with a "Bug Check:
STOP 0x44, MULTIPLE_IRP_COMPLETE_REQUEST" error message when running any of
the following ProLiant System Management Controller drivers when the hp
Insight Management Agents for Windows 2000/Windows Server 2003 are
installed:

ProLiant iLO Advanced System Management Controller driver - CPQASM2.SYS
ProLiant Advanced System Management Controller driver - CPQASM.SYS
ProLiant System Management Controller driver - CPQSS.SYS
ProLiant Integrated System Management Controller driver - CPQCSM.SYS
Note: A stack dump will show CPQHLTH.DLL on the stack.

This issue most commonly occurs on ProLiant DL380 G3 and ProLiant ML370 G3
servers; however, the error could occur on other ProLiant servers running
Microsoft Windows 2000 Server or Microsoft Windows Server 2003, with the hp
Insight Management Agents for Windows 2000/Windows Server 2003 and any of
the ProLiant System Management Controller drivers listed above.

You may download that file from that links in that web site to fix the
problem.

Hope this helps.

Please feel free to let me know if you have any further concerns or
questions regarding the issue.

Best Regards,

Jeff Qiu
Microsoft Online Partner Support
MCSE 2000, MCDBA, MCSA
Get Secure! - www.microsoft.com/security
This posting is provided "as is" with no warranties and confers no rights.

--------------------
>Content-Class: urn:content-classes:message
>From: "Steve" <sjsm...@hotmail.com>
>Sender: "Steve" <sjsm...@hotmail.com>
>Subject: Server Reboot from Bugcheck
>Date: Mon, 3 May 2004 14:12:09 -0700
>microsoft.public.windows.server.general