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MediaCenter freezes / hangs for one and a half minute

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Stefan Sjoberg

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Jan 27, 2010, 11:34:27 AM1/27/10
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I reinstalled my MediaCenter-PC some weeks ago from Vista to Windows 7
Enterprise.
Works mostly fine, and feels good.

One thing I have problem with is that it freezes periodicly when
watching pictures.
The scenario is when I go into Pictures and videos, browse to a
directory, and clicks on a pic the screen goes black. If I wait for
about one - one and a half minute, it shows the pic, and then I can
continue look att the others pics in the dir.
If I go back and go into another directory it often goes fine, and I
can look. But suddenly, it hangs again, and stays hanged for a minute
or so.
I sometimes also got it then looking at an avi/mpg, it hangs, and
starts playing after a while.

While it hangs I cant do anything with the remote.
If I take a keyboard I can Alt+Tab and go to Windows Desktop. There
everything is fine, but when Alt+Tab:ing into MCE it still hangs.

When in Windows, I can look in taskmanager and see that wmplayer.exe
is using 50-60 % of CPU-utilization. After a minite and a half, the
CPU Util goes down, and thats when everything starts working in MCE
again.

I saw another thread on another forum where people had the same
problem, but no solution...

PC is an FujitsuSiemens AMD Athlon 64 X2 Dual Core, 2 GB of RAM, ATI
Radeon X700.
Should work fine...

Any ideas?
/Stefan

Curious

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Jan 27, 2010, 12:27:23 PM1/27/10
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Do you have the latest drivers for you graphics card for Win7 64 bit from
the graphics card chip vendors Website installed?

"Stefan Sjoberg" <stefan....@invid.se> wrote in message
news:7ip0m551kudktupne...@4ax.com...

S.Sengupta

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Jan 27, 2010, 1:30:54 PM1/27/10
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update your graphic card driver from the manufacturer site.

regards,
S.Sengupta[MS-MVP]


"Stefan Sjoberg" <stefan....@invid.se> wrote in message
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The message was checked by ESET Smart Security.

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Curious

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Jan 27, 2010, 8:28:21 PM1/27/10
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I disagree, the driver from the card manufacture's website is most likely
the same one which the card manufacturer shipped with the card the first
day it was released and it could be years out of date.
If the card has an Nvidia chip get the latest driver from the Nvidia
website, if the card has an ATI/Radeon chip get the latest driver from the
ATI website.

"S.Sengupta" <sseng...@msn.com.invalid> wrote in message
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S.Sengupta

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Jan 27, 2010, 10:50:52 PM1/27/10
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I meant ATI's as manufacturer's site here. Not the vendor that marketed or
sailed.

with regards,
S.Sengupta[MS-MVP]

"Curious" <nob...@nspam.com> wrote in message
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Stefan Sjoberg

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Jan 28, 2010, 3:20:37 AM1/28/10
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Hi.

I downloaded and tested to install the drivers from ATI.
ATI does not have native drivers for Win7 for this some of their card,
mine fore exampel. But they states that their Vista-drivers should be
fine, even if they dont give support on that.

Anyhow, first I thought it solved the problem, but today, when the
machine have been running for som hours, the problem came back.
I went into the photo-section in MCE, browsed a directory, and it
hanged with a black screen for one and a half minute.
I also noticed that sometimes, it hangs while stepping through pics,
then it also hangs for one and a half minute, but then with the last
shown pic on screen. But, as I said, mostly when going in to a new
dir, and then with black screen.

Can it have somthing to do with that the machine have been on for a
while.
Read somthing about that othera also noticed that...

Here is the other forum-tread I found, but as up till today, no
solutrion.
http://social.technet.microsoft.com/Forums/en/w7itpromedia/thread/05605a50-983a-49b0-b3b3-0dab1d4614b8

Have any more ideas?
Of course, I can buy a new videocard, but I dont know if that is the
problem...

/Stefan

S.Sengupta

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Jan 28, 2010, 10:10:36 AM1/28/10
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Look at the event viewer.

Does it happen only within media center?

What happens if you run the media center set up again? Do you get any black
screen display when running the setup; for example if you click the Watch
Video button when you configure the display characteristics in Windows Media
Center, and then minimize or maximize the window.

regards,

S.Sengupta[MS-MVP]


"Stefan Sjoberg" <stefan....@invid.se> wrote in message

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Curious

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Jan 28, 2010, 10:17:15 AM1/28/10
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If you are running Win7 64 bit were you able to download and install Vista
64 bit drivers?

"Stefan Sjoberg" <stefan....@invid.se> wrote in message

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S.Sengupta

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Jan 28, 2010, 7:19:10 PM1/28/10
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This is from ATI's site:-

Ref:-
http://support.amd.com/us/gpudownload/Pages/index.aspx

If one selects Windows 7 64-bit Edition > Radeon > Radeon x700 Series


"Note: AMD's DirectX 9 ATI Radeon graphics accelerators are not officially
supported under Windows 7. If the user chooses to, they can install the
ATI Catalyst Windows Vista graphics driver under Windows 7. Please be
aware that none of the new Windows 7 graphics driver (WDDM 1.1) features are
supported (as the Windows Vista level graphics driver is limited to WDDM 1.0
level support). Using the ATI Catalyst Windows Vista driver under Windows 7
is not officially supported by AMD, and as such AMD will not provide any
form of customer support for users running in this configuration"

Ref:-
http://support.amd.com/us/gpudownload/windows/Legacy/Pages/radeonaiw_vista32.aspx?type=2.4.1&product=2.4.1.3.18&lang=English

regards,
S.Sengupta[MS-MVP]


"Curious" <nob...@nspam.com> wrote in message

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Stefan Sjoberg

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Jan 29, 2010, 2:52:52 AM1/29/10
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Hi guys.

I'm running Windows 7 32-bit, not 64-bit.

And, yes, I have read that, not officially supported drivers.
But the behaivior is the same with Microsofts drivers, and ATIs
"Vista"-drivers. Is it then a driverprob?
Of course , it can definitly be a hardware-prob, but I dont know...

I havnt runned the setup again, but as I said, the problem does not
com always...
And often when the machine has been running for a while.

In the thread I rffer to in my earlier post there is also talk about
videocards, but people the have problem with both ATI and Nvidia
cards...
Maybe I'll see if I can find another graphic-card and test with...
Or do you have any other ideas?
/Stefan

Curious

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Jan 29, 2010, 9:18:53 AM1/29/10
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What decoder are you using for MC? Use the following utility to find out.

http://thedigitallifestyle.com/cs/blogs/garry/archive/2009/04/14/announcing-mcdu-the-media-center-decoder-utility-replaces-vmcd.aspx

50-60% CPU utilization is far too high for a dual core system running an app
like MC which AFAIK is almost all single threaded.

"Stefan Sjoberg" <stefan....@invid.se> wrote in message

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Stefan Sjoberg

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Feb 1, 2010, 2:17:12 AM2/1/10
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I checked what decoder I run.
Its "Microsoft DTV-DVD Video Decoder".
Standard?

I also changed video-card in my machine.
Took out the ATI-card and instelled a Nvidia GeForce 9300 GS.
New drivers.
The problem is still there.
As before, when machine is newly rebooted, it works fine.
But after some hours, it hansg for 80-90 secs when starting watching
photos...
And it comes back after browsing around a bit an watching more
photos....
String to get frustrarted...
A smat problem but irritaing...

More idea?
/Stefan

On Fri, 29 Jan 2010 06:18:53 -0800, "Curious" <nob...@nspam.com>
wrote:

Curious

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Feb 1, 2010, 9:03:13 AM2/1/10
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How much memory do you have on your system?
How much virtual memory do you have assigned for your paging file?
When running slow what is the memory utilization?

"Stefan Sjoberg" <stefan....@invid.se> wrote in message

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Stefan Sjoberg

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Feb 2, 2010, 7:06:04 PM2/2/10
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The whole spec is in my first post, but I have 2 GB of RAM.
Checking in taskmgr windows, with mediacenter loadad eats about 920
MB, and I think thats sound like it should.
Checking when freeze dont make any differents. Memory is there, no
changes when slow.
Pagefile is set by windows, no special config, but when looking, its
set to 2047-3070.
Sound ok.

I noticed another thing. Behaviour is like this:
When machine have been on fore a while, and going in to show pics,
almost always, it freezes opening first pic. After 80 sec, ok.
Can scroll around, looking more pics and so.
But after about 5 minutes looking around, it freezes again for 80-90
secs, and then fine. looking around in pics-dir for 5 minutes, and
then freeze again. And so it is.
Tried to have it standing with no touch, just looking on taksmgr. Then
it not getting high util after 5 minutes, stays down. But directly,
when shifting a pic, it freezes, and util of wmplayer.exe get up to
50-60%.
I even waited for about 10-15 minutes, no hirg util if no one touch
it, but as soon as I looks to a pic, it freezes with hig util.

Checked, and no other process runns every 5 minute...
And, as I say, nothing happens until I start browse pics...

Strange...
Ideas?
/Stefan

Curious

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Feb 2, 2010, 8:01:00 PM2/2/10
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How much memory is on your Radeon 700 card?
What is the size of your picture files?
Do you Aero enabled?

"Stefan Sjoberg" <stefan....@invid.se> wrote in message

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Hot-text

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Feb 2, 2010, 11:31:50 PM2/2/10
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Are you browse pics as Thumbnails ?


"Stefan Sjoberg" <stefan....@invid.se> wrote in message

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Stefan Sjoberg

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Feb 3, 2010, 1:39:07 AM2/3/10
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As I said, now I have a new bought Nvidia GwForce 9300 GS card in the
machine.
It has 512 Mb of graphics mem on the card. The Radeon-card was older,
dont know how much memory on that, but the result is same on both
cards.
Yes Areo is enabled (if it is standard in Win7, havnt changed it), but
the prob is when in MCE, and Aero dont do anything in MCE, does it?

The pics are ordinary pics, taken with standard digital camera. Same
result if there is newly taken pics or older. But say, from really
small, up to 3-4 megs, as pics from digital cams are.

/Stefan

Stefan Sjoberg

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Feb 3, 2010, 1:42:03 AM2/3/10
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Yes, thumbnails when in the list. New, installed Win7 Enterprise,
32bit. No special config, as standard as it can be.

But it wont freeze when in list, it freeze when clicking on pic, and
it gets in fullscreen, watching the pics.
/Stefan

On Tue, 2 Feb 2010 22:31:50 -0600, "Hot-text" <hot-...@hotmail.com>
wrote:

Curious

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Feb 3, 2010, 8:46:37 AM2/3/10
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Aero graphics are used by any application on Win7 when enabled.
Today's 5 megapixels cameras can easily take pictures creating 20 mb
files.
Suggest trying without using thumbnails to see if it has a major effect.

"Stefan Sjoberg" <stefan....@invid.se> wrote in message

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Stefan Sjoberg

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Feb 4, 2010, 3:30:21 AM2/4/10
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So, now I disabled Aero. The problem is still there.
No change.

I also looked for the thumbnail-setting.
Am I blind or is there such a setting?
What I can see is that you can choose between small or big
thumbnails.
I cant find anywhere to browse pics without thumbnails.
And the freeze comes when clicking on pic to view it in fullscreen,
not in thumbnail-view.

I dont know...
Doesnt feels like this has to do with large size of pics, thumbnails,
or things like that...
The problem is so exakt... On newstarted machine, no probs.
When it is there, it freeze for 80 -90 sec, then works fine for 5
minutes. Then freeze again. Works fine for 5 minutes, then freeze. And
so it continues.
If machine have been untouched for an hour or two, the problem comes
when taking up first pic to view, no matter what pic it is.
And then works fine for 5 minutes...

Very odd... And irritating...
And the machine is newly installed. Nothing special installed on it.
No codec-packs, nothing like that.
/Stefan

Curious

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Feb 4, 2010, 9:06:40 AM2/4/10
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On your menu bar you should have many options on the View Menu. If you
don't have your menu bar enabled you need to enable it.

"Stefan Sjoberg" <stefan....@invid.se> wrote in message

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Stefan Sjoberg

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Feb 4, 2010, 4:54:04 PM2/4/10
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Menubar?
In MediaCenter?
The only thing I can call a menubar in the picture-part of MediaCenter
has three choices:
By name, by date and by class.

And when pressing the "I" button on the remote, you can choose between
small or big thumbnails.

Or do you mean anywhere else?
Out in explorer? The problem comes in MediaCenter, not in Windows.

Or is there any other menu to enable in MediaCenter that I am not
aware of?
/Stefan

Curious

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Feb 4, 2010, 5:42:50 PM2/4/10
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You are correct my mistake.
You could try increasing the size of your paging file manually to about 6GB
instead of letting Windows pick the size.
Otherwise I am out of ideas.

"Stefan Sjoberg" <stefan....@invid.se> wrote in message

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Stefan Sjoberg

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Feb 10, 2010, 8:06:18 AM2/10/10
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Well...
Nothing of the obove helps...

Anyone else tjat have seen this, or have an idea whats wrong?

Next thing woud be to resinstall the whole machine, but there are some
job with that...
And I installed it 2 months ago..,
/Stefan

minamandava...@gmail.com

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May 18, 2014, 6:08:16 AM5/18/14
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Did you ever resolve this issue Stefan?
I have the exact same thing om my W7Ux64 i7-2600K 8GB RAM with SSD disc.
Very annoying.
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