Restricted Content

[John Chapman]

Hello,

Awhile back I purchased a Dell XPS420 with 2 ATI Digital Cable Tuners and I
had the Restricted Content error message due to the lack of OCUR flag in the
BIOS. Once Dell fixed that it worked and has worked for 5 months now.

Today I am getting the error message again. Any ideas?

Thanks,

John Chapman

[Barb Bowman]

did you reboot and power cycle the 2 DCTs? did anything change? did
you download new drivers (through WU or manually) for your video
card or something else? if yes, try a driver rollback.

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

[John Chapman]

Hi Barb,

Its seems a few people on the Dell forum are having the same sudden issue.
All that changed on 5/14 was a few updates, but I dont see anything that
applies to video, sound, cable, or anything. Its very bizzare. I think
Microsoft pushed something out, maybe an internal update to MCE (not all MCE
updates go through WU).

Thanks,

John Chapman

"Barb Bowman" <ba...@nospam.com> wrote in message
news:kmiq249j765kk55n7...@4ax.com...

[jdrake]

This problem is actually spreading very fast across many Vista machines.
TheGreenButton.com has seen this subject begin to grow rapidly with postings
regarding this problem.

Restricted content will begin playing again if you uninstall the device from
Device Manager and let it reinstall itself, but playback is onlyt for a short
period of time and the "Restricted Content" message returns.

[Barb Bowman]

do you have a link to the specific thread on TGB?

[Barb Bowman]

do you have a link to the thread on the Dell Forums?

On Fri, 16 May 2008 08:43:42 -0700, "John Chapman"

[John Chapman]

http://www.dellcommunity.com/supportforums/board/message?board.id=Tech_Talk_XPS&message.id=58646#M58646

"Barb Bowman" <ba...@nospam.com> wrote in message

news:tunr24p47008ema2o...@4ax.com...

[Barb Bowman]

I've passed that URL along to some folks at MS. can't guarantee any
response, but I've sent it along.

On Fri, 16 May 2008 13:07:13 -0700, "John Chapman"

[John Chapman]

Ok, now this is bizzare. It started working again.

The culpret might have been WebGuide. I installed it last weekend. When
this started happening I uninstalled it, but nothing changed until now.

Oh well.

-Thanks, John

"Barb Bowman" <ba...@nospam.com> wrote in message

news:ltrr24pnndj4ff0sr...@4ax.com...

[Barb Bowman]

thanks for the update

On Fri, 16 May 2008 16:02:37 -0700, "John Chapman"

[John Chapman]

Well, now its happening again.

Yesterday it started working, but today I get the same message.

Any ideas?

Thanks,

John Chapman

"Barb Bowman" <ba...@nospam.com> wrote in message

news:lo8t24t6njogh025i...@4ax.com...

[Barb Bowman]

on all channels? specific channels?

On Sat, 17 May 2008 16:44:36 -0700, "John Chapman"

[jdrake]

This problem is getting worse and being reported by many, many people. Many
are running their primary TV through Vista and can't watch or record content
all of sudden after 5/14/08. I am sorry but it doesn't seem that Microsoft
is taking this very seriously and releasing some sort of statement about what
happened. Curiously enough the issues coincide directly with an update
Microsoft released on that date. However, others who have not installed the
updates are also experiencing the same issues. The thread on TGB is below.

http://thegreenbutton.com/forums/thread/263552.aspx

[Melissa Kenny]

Barb,

There is another thread as well at
http://thegreenbutton.com/forums/thread/263567.aspx. For me this problem
began Thursday night May 15 at 7:30 pm and reoccurs every night at that
time. It seems to only way to watch any channels after that is to reflash
the firmware on the ATI external cable tuners. Others have found other
solutions that work for them, and it seems whatever is causing the problem
happens at different times on different cable systems.

This is obviously a major problem, so I hope someone at Microsoft is looking
into it. It's not healthy to be reflashing the tuners every day.

Melissa

"Barb Bowman" <ba...@nospam.com> wrote in message

news:uvnr249dhq92vi762...@4ax.com...

[Barb Bowman]

Melissa,
can you tell me which exact shows on what channels? reading that
thread it is obvious that this impacts multiple cable providers as
well as FIOS. it is likely that the issue is something in the
broadcast flag.

[Barb Bowman]

I haven't seen any postings of actual shows and channels here and
air time. That would be helpful.

On Sun, 18 May 2008 17:32:04 -0700, jdrake

[jdrake]

It is affecting ALL shows and channels. NO TV IS AVAILABLE AT ALL when the
Restricted Content message appears!!! Is Microsoft trying to be difficult
hoping we all will simply give up?

[Barb Bowman]

MVPs don't work for Microsoft. We are volunteers. If you want
official MS support, see the section Need More Help on
http://support.microsoft.com/

[Melissa Kenny]

Barb,

It happens on all channels, for all shows, even the normally unencrypted
channels. Referring to another message, I know you don't work for
Microsoft, but I know you've been a Media Center MVP for some time, so I'm
sure you know people there. I hope you will point them to these various
threads so they see how widespread this problem is.

There is further discussion of this problem on a Dell forum at
http://www.dellcommunity.com/supportforums/board/message?board.id=Tech_Talk_XPS&thread.id=27536&view=by_date_ascending&page=25I'm.

Thank you!

Melissa

"Barb Bowman" <ba...@nospam.com> wrote in message

news:0md234hrta5gco2ke...@4ax.com...

[Barb Bowman]

yes, I contacted some folks at MS last week. I'll try to send to
someone else at MS. I did see that someone was sending logs to MS.
Did you already do that?

[Melissa Kenny]

I just read about that. I'll forward my log tonight. Thanks!

Melissa

"Barb Bowman" <ba...@nospam.com> wrote in message

news:7vi3345j4v5t3tm19...@4ax.com...

[John Chapman]

All channels and it happens daily.

I have to reset the tuners each day.

Thanks,

John

"Barb Bowman" <ba...@nospam.com> wrote in message

news:et00345o6gid0u21i...@4ax.com...