dual tuner system unable to tune premiums
theelite
I have a AMD Velocity Micro external dual tuner system with a 8600gts with
Comcast. I am not able to tune premiums and various HD channels such as
discovery and ESPN. Basically the audio/video comes in for about 2 seconds
then freezes. I have tried multiple cablecards (motorola) and the cable
company sending out commands with no success. I can't figure this out at all
and have tried multiple resets on the tuner also. The channels that do come
in come in perfectly, and it looks like the cablecard knows that I am
authorized for the premiums because it at least tries to tune it before
freezing. VM doesn't know what is up nor does Comcast..pretty much at a dead
end here. Please help.
Thanks.
Barb Bowman
and model?
2. optical sound to speakers? receiver?
3. what resolution is the computer running at? 1280 x 720?
4. did you upgrade the NVidia video driver from what was shipped?
(please do this)
5. sound driver - check for upgrade?
6. if you can't tune high def premiums, are you able to receive and
watch the non high def version of same channel? or do you mean no
premiums at all?
7. do you have a regular tv with a set top box that can tune these
ok?
--
Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
theelite
2. Optical to receiver
3. 1920x1080 (tried other resolutions 720p,480p)
4. Upgraded to latest NVIDIA driver 162.22
5. Sound driver (tried upgrading soundmax audio, had drop outs in MCE,
premiums still didn't come in, reverted back)
6. No premiums at all, high def or standard
7. STB tunes everything (premiums included)
Barb Bowman
splitters, etc.)? do you know what the signal levels are?
do you know what the native resolution of the TV is? 1280 x 720? or
? that's what you should use (at least for now) for trouble
shooting.
On Tue, 21 Aug 2007 06:36:00 -0700, theelite
theelite
-7db with 25db signal ratio. I tried even hooking up one of the tuners
directly to the wall, still no good.
The TV is a rear projection so no native resolution, but just to check to
see if it was the tv, I hooked it up to a 22" HDCP widescreen LCD and the
same thing happened at its native resolution 1680x1050...everything tuned
fine but some HD channels and all the premiums. So I've ruled out the
display as the culprit.
Barb Bowman
can you tune and watch ANY HD station? For example, can you watch
ABC HD?
you said you tried multiple cable cards. if you move them to another
device (or swap to the other tuner) this can break the pairing. you
need to start with two cable cards that Comcast has paired for you
and as sent a hit and init. What state do you live in?
theelite
ones because the tuners were showing red on a few...then we found 2 that
showed 2 green lights on both tuners and stuck with those.
I've double checked the pairing info with comcast with what they have in the
computer and it is correct for both cards. They also confirm that the hits
are reaching the cards.
I can tune all the network HD channels just fine, ABC, FOX, NBC, CBS...even
TNTHD, MTVHD...but some channels like Discovery HD, UHD, ESPNHD I can't
receive as well as all premiums. Both tuners are exhibiting the same
symptoms.
I am in New Jersey. To even get comcast to come here I had to tell them it
was for a Tivo3, they were refusing to install at first saying they don't
support cablecard PC's (even though it's stated on their webpage they do). I
had a tech come here twice, who basically just phoned in the info and when we
couldn't get it to work, gave up and left.
Barb Bowman
Max Paklin
1. check what the bitrate of stream coming from the device is.
2. open device pages (Network -> ATI TV Wonder), click on Card link to open
CableCard tab, then click on all links at the bottom of the page (CableCard
applications) one by one and post what you see on those pages.
-- Max.
"theelite" <thee...@discussions.microsoft.com> wrote in message
news:E3B88602-7BA6-45A9...@microsoft.com...
theelite
CableCARD(tm): 000-299-163-873-1
Host: 033-000-014-362-9
Data: 417-815-388-00
UnitAddress: 000-02991-63873-213
The CableCARD considers the Host
to have only one-way RF capability
Network Setup
LKC: 104.200 EMM: 1
Status: TUNED_STATE
OOB Msgs: 695
CableCARD(tm) Status
Manufacturer: 0x00 (Motorola)
Version: 04.21
Unit Address: 0011D4E0E1
000-02991-63873-213
Download Status
Segments left to download: 0
State: Wait To Start
Entitlement Management Messages
EMM Provider ID: 1
Out of Band Channel
Last Known Carrier: 104.200 Tuned
Conditional Access
Unit Address: 0011D4E0E1
000-02991-63873-213
Encryption: DES
Connected:yes, EnabledByCP: yes
Auth: SUBSCRIBED
CA enable: possible
ECM PID: 0x0439
Component PIDs:
0x0A00 0x0A01 0x0A02
0x0000 0x0000 0x0000
Host Validation: Valid 03
Copy Protection Key: Enabled
CCI: 0x02
Interactive Info
IP Address: 0.0.0.0
UPM Address: 0
Downstream ID: 0
Upstream ID: 0
Downstream: Unconfigured
Upstream: No Message To Send
Ack timeout: 0
Cell abort count: 0 (max - 0)
MAC Abort count: 0 (max - 0)
Curbnoise
Max Paklin
You can get it from the main device page (what you see when you double click
on the device in Network Places).
Can you try to unplug one OCUR, go through TV setup in Media Center and see
if it changes anything. I don't expect it to, but it's worth trying.
Try them one at a time.
-- Max.
"theelite" <thee...@discussions.microsoft.com> wrote in message
news:6ED62EC9-CA6C-4507...@microsoft.com...
Max Paklin
Your problems are likely to be caused by bad signal quality.
OP has video for couple of seconds on any premium channel he tries.
During channel change video is sent out unencrypted for a short while. Then
security kicks in and that causes problems. It's still not clear why.
-- Max.
"Curbnoise" <Curb...@discussions.microsoft.com> wrote in message
news:8073E360-7234-41CF...@microsoft.com...
Curbnoise
whole thing freezes. After a minute or two I get a very verbose message
about signal not available for this channel....
We shall see today.
theelite
I actually just tried reinstalling windows and did a totally new setup, same
exact thing happens. Curbnoise's symptoms actually sound similar, eventually
if you leave it on the channel it will go to a tuner not found screen after a
minute. Keep in mind this isn't just premiums but channels such as
UHD,DiscoveryHD,ESPNHD.
Not evey single time when you go to a premium it will tune for a few
seconds, sometimes it doesn't do anything at all but just black.
Curbnoise
Bingo!
My problems to a tee (including intermittent loss of non-premium HD channels.
Barb Bowman
Curbnoise
this channel error when the tuner is found but premium (and intermittently
clear QAM HD channels) don't work.
In general, when I have the tuner not found problem, if I physically remove
the CableCard, wait a minute, replace the CableCard, wait several minutes, I
will at a minimum get the tuner back. Almost never brings back the premiums.
My guess is that I am right on the cusp of signal strength level to make the
DCT happy. If all atmospheric, solar, lunar and karmic conditions are
aligned, the CableCard gets a big dose of happy and decides to work. If not,
well....
theelite
tv signal detected" screen after trying to tune the problematic channels. I
can tune to a working channel just fine after I get that screen. I've never
had a problem with my tuners being found with the cablecards. What is
interesting as far as signal goes, even if I plug directly into the wall I
still get -7db, I don't think signal is my problem since the tuners are
supposed to work fine up to -12db.
Curbnoise
-12 is a theoretical limit, no wonder I'm in the state I'm in. I've been
pegged at -30 dBmv since the original install.
How did you come by the -12 dBmv number? I have been trying to research
what an "acceptable" number is for months.
theelite
the cable guy at my apartment. I figured they knew better than I do, but I
haven't found anything documented on what exactly the signal strength should
be for everything to work correctly.
Doug Knox - [MS-MVP]
The closer to 0, the better. Where are you seeing -30? In the web page
that opens up if you double click the tuner in Network? I'm not sure this
one actually works. Try Settings, TV, TV Signal Setup, Digital Tuner Diag,
Select a tuner, Digital Tuner Diags again and click the Signal button.
--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
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http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
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"Curbnoise" <Curb...@discussions.microsoft.com> wrote in message
news:68111569-4E93-4F58...@microsoft.com...
Max Paklin
Then it does sound like similar issue.
Could you tune to ESPNHD and do the same thing (network bitrate + CableCard
pages)?
-- Max.
"theelite" <thee...@discussions.microsoft.com> wrote in message
news:4D078536-4ABF-4E53...@microsoft.com...
Max Paklin
-- Max.
"Curbnoise" <Curb...@discussions.microsoft.com> wrote in message
news:DA506CD1-8810-48DE...@microsoft.com...
theelite
In order to start cable service
for this device, please contact
your cable provider
CableCARD(tm): 000-299-155-822-8
Host: 033-000-012-543-6
Data: 034-082-974-18
UnitAddress: 000-02991-55822-075
The CableCARD considers the Host
to have only one-way RF capability
Network Setup
LKC: 104.200 EMM: 1
Status: TUNED_STATE
OOB Msgs: 152605
Hunt
CableCARD(tm) Status
Manufacturer: 0x00 (Motorola)
Version: 04.21
Unit Address: 0011D4C16E
000-02991-55822-075
Download Status
Segments left to download: 0
State: Wait To Start
Entitlement Management Messages
EMM Provider ID: 1
Out of Band Channel
Last Known Carrier: 104.200 Tuned
Conditional Access
Unit Address: 0011D4C16E
000-02991-55822-075
Encryption: DES
Connected: no, EnabledByCP: no
Auth: MISSING_PROGRAM_REKEY
CA enable: not possible
ECM PID: 0x0431
Component PIDs:
0x0800 0x0801 0x0802
0x0000 0x0000 0x0000
Host Validation: Unknown 00
Copy Protection Key: Disabled
CCI: 0x03
Max Paklin
-- Max.
"theelite" <thee...@discussions.microsoft.com> wrote in message
news:5C95BBEB-B763-45D6...@microsoft.com...
Doug Knox - [MS-MVP]
to use with the cable company?
--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
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http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.
"Max Paklin" <mpa...@hotmail.com> wrote in message
news:%23qPMovG...@TK2MSFTNGP05.phx.gbl...
Max Paklin
I think about it with certified authority on CableCards :-)
MISSING_PROGRAM_REKEY is an indication that CableCard has not been activated
by the cable operator. The HIT that Comcast claims they sent either was not
really sent or it was lost in transition.
OP has two devices. One of them is paired and appears to be functioning
alright. While the second one is even NOT activated, left alone CA paired
and CP paired (this is something that will happen automatically after the
card is activated).
The problem is that Vista picks OCUR at its own discretion. If one device
that Media Center happens to pick isn't happy with the card then what you
get is no video.
Two logs that OP posted to this thread were collected from two different
devices (see card/host ID below).
This is what should be done IMO.
1. Connect OCUR that shows the data below on CableCard page (this is good
device). Disconnect the other one.
> CableCARD(tm): 000-299-163-873-1
> Host: 033-000-014-362-9
Go through the first run in Media Center and see if you can watch all
programs that you are authorized to watch. It should work.
2. Then flip devices. Disconnect first OCUR and connect the device that
shows this data on its CableCard page (this is bad device).
> CableCARD(tm): 000-299-155-822-8
> Host: 033-000-012-543-6
Make sure that it shows the problem with Media Center (it will). Then call
Comcast and have them send the HIT again for this particular device. Don't
touch the working one (assuming that it works).
-- Max.
"Doug Knox - [MS-MVP]" <dkn...@Spammvps.org> wrote in message
news:48EB4961-68F2-4AC8...@microsoft.com...
Doug Knox - [MS-MVP]
you've got more on this than I do.
And too true about MCE deciding what will be the "default" tuner. One of my
OCUR boxes was getting flaky and, of course, that was the "preferred tuner"
for Live and Recorded TV.
There was a tool for MCE 2005 that would allow you to change this, not sure
if it would work in Vista. Or if not, if the Registry settings are the
same. Will have to look into it.
--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
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"Max Paklin" <mpa...@hotmail.com> wrote in message
news:OLuFnFO6...@TK2MSFTNGP06.phx.gbl...
theelite
Yeah before I didn't even realize I used a different tuner for ESPNHD.
At any rate..I tried unplugging the tuner with authorization problems and
just using the good tuner 000-299-163-873-1
(even did a setup on the tuner in media center)
Still having the same problem with the problematic channels...status is
showing this when trying ESPNHD...and it looks like I am getting the correct
authorization.
---------------------------------------
Unit Address: 0011D4E0E1
000-02991-63873-213
Encryption: DES
Connected:yes, EnabledByCP: yes
Auth: SUBSCRIBED
CA enable: possible
Component PIDs:
0x0800 0x0801 0x0802
0x0000 0x0000 0x0000
Copy Protection Key: Enabled
CCI: 0x02
This is very frustrating because it's so close to tuning, I really was
hoping it was just a simple issue of the other tuner causing the problem..I
do appreciate you trying to help.
Max Paklin
Let's go back for a second. With this single-OCUR configuration can you tell
what you can and cannot watch? Do premium SD channels work? Sometimes? All
the time? Never?
What about regular ESPN? What about public channels?
What is the bit rate on HD? What about SD?
-- Max.
"theelite" <thee...@discussions.microsoft.com> wrote in message
news:2E1BF7E3-EC35-4D24...@microsoft.com...
theelite
work fine, the only ones I seem to have a problem with are channels 109-114 I
get no sound, just picture. These channels are NGC, Science, DTimes, Mili,
DCHome, and BBCA.
Regular ESPN works, just checked it and it showing 2048kbps.
So looks like the same bit rate for both HD and SD.
Max Paklin
1. Your premium channels don't work at all - HD or SD.
2. There are problems on 5 other (non-premium) SD channels.
3. None of HD channels work.
Now if you could only define what "do not work" means...
Is it the same 2-sec-of-video-and-then-nothing for all broken channels?
What puzzles me is 2 MBit/s bit rate on HD channels. That obviously is not
good. Bit rate on HD should be at around 15 MBit/s or even higher. 2 MBit/s
is typical for low quality SD.
Do you have any special security software installed? Any additional
firewall, A/V software?
Can you run "ipconfig /all > ip.log" and post the content of ip.log?
-- Max.
"theelite" <thee...@discussions.microsoft.com> wrote in message
news:707C564F-2625-4F46...@microsoft.com...
theelite
2. Correct
3. Incorrect...Network and Various HD channels work (TNTHD,MTVHD)....others
don't UHD, DISCOVERYHD,ESPNHD.
The HD channels that don't work exhibit the same symptoms as the Premiums
that don't work..a few seconds of video then freeze.
To check the bit rate, I am going to digital cable tuner diagnostics in
media center and going to the "out of band" menu...it always says
2048kbps..is there some other place I can look?
Max Paklin
No, that's different bit rate. That one is a parameter of an out of band
tuner that the CableCard uses to receive data from the headend (secondary
tuner that is present on OCUR device solely for the purpose of servicing the
CableCard).
What I was interested in was a bit rate of the data that is flowing on the
IP network connection that is created for OCUR device.
Do right-mouse click on the task bar and select Task Manager from popup
menu. Select Networking tab. There you will see two or more graphs - one per
network connection as well as current bit rate in the list at the bottom.
Find the one that is for OCUR network and watch what is happening on that
network while you switch between channels that work and those that don't.
Also contact me offline at mpaklin AT hotmail DOT com. I'd like to ask you
to run an advanced test if you don't mind.
Thanks,
-- Max.
"theelite" <thee...@discussions.microsoft.com> wrote in message
news:9E72C0F0-53E3-4F56...@microsoft.com...
rickhu...@gmail.com
one generally works OK, but haved seen the same problem to a much
lessor degree.
I have generally been able to work around the problem on the second
tuner by unplugging the cable card from the first tuner and turning
the computer off and on until the second tuner works. Once proper
operation on the second tuner is verified, then I replug the cable
card into the first tuner and then the system works fine until the
next power cycle or the next media center "security updat blue screen"
after which I usually need to go through the procedure again.
Both tuners have a SNR of about 24dB.
The first tuner has a signal level of 36 dB.
The second tuner has a signal level of -8 or -9 dB.
Swapping cables to the tuners does not affect the signal level on the
respective tuner.
Max Paklin
like a known problem that was fixed in 1.16 version. That new build should
out fairly soon.
I expect that your problem will go away as soon as you install the latest
firmware.
-- Max.
<rickhu...@gmail.com> wrote in message
news:1188616830.7...@57g2000hsv.googlegroups.com...
RMAYS
cablecards. Do you know how the firmware updates to the DCT are going to be
made available?
Doug Knox - [MS-MVP]
site. Most likely they will be distributed via the PC manufacturer's sites.
--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
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Unsolicited e-mail is not answered.
"RMAYS" <RM...@discussions.microsoft.com> wrote in message
news:B14CB717-51F0-424E...@microsoft.com...
Doug Knox - [MS-MVP]
VGX-XL3 model of PC.
http://esupport.sony.com/US/perl/swu-download.pl?mdl=VGXXL3&upd_id=2755&os_id=28
As far as I know, unless they repackaged the installer to ensure its being
run on their particular PC, the firmware is only for the DCT and should be
PC independent.
--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
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http://www.dougknox.com/xp/utils/xp_securityconsole.htm
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"RMAYS" <RM...@discussions.microsoft.com> wrote in message
news:B14CB717-51F0-424E...@microsoft.com...
cmacnaug
Hi Max,
Can you tell if I'm having the same issue? I frewuently lose premium
channels (HBO and showtime both SD and HD) after a reboot. Most of the time I
can solve the problem by repeatedly rebooting the computer until both tuners
can tune them. I'm currently having a problem with 1 of the tuners that no
amount of power cycling seems too be able to address. I have a Velocity Micro
Cinemagix S85 with two internal cable tuners I am on Comcast in San
Francisco.
Below are results from the problematic tuner while tuned to 730 (HBO HD). I
get the picture for a second then a message "No TV Signal"
message. I've got -9dBmV and an SNR of 24. Sometimes I just get a black
picture and then "No TV signal". I have the April 5th ATI firmware.
Dumps:
Please let me know if I can provide any more information.
==================================================
In order to start cable service
for this device, please contact
your cable provider
CableCARD(tm): 000-299-158-532-0
Host: 033-000-010-873-9
Data: 026-094-483-33
UnitAddress: 000-02991-58532-173
The CableCARD considers the Host
==================================================
Network Setup
LKC: 75.250 EMM: 1
Status: TUNED_STATE
OOB Msgs: 21567
Hunt
==================================================
CableCARD(tm) Status
Manufacturer: 0x00 (Motorola)
Version: 04.21
Unit Address: 0011D4CC04
000-02991-58532-173
Download Status
Segments left to download: 0
State: Wait To Start
Entitlement Management Messages
EMM Provider ID: 1
Out of Band Channel
Last Known Carrier: 75.250 Tuned
===================================================
Conditional Access
Unit Address: 0011D4CC04
000-02991-58532-173
Encryption: DES
Connected:yes, EnabledByCP: yes
Auth: SUBSCRIBED
CA enable: possible
ECM PID: 0x0432
Component PIDs:
0x0840 0x0841 0x0000
0x0000 0x0000 0x0000
Host Validation: Valid 00
Copy Protection Key: Enabled
CCI: 0x02
====================================================
Interactive Info
IP Address: 0.0.0.0
UPM Address: 0
Downstream ID: 0
Upstream ID: 0
Downstream: Unconfigured
Upstream: No Message To Send
Ack timeout: 0
Cell abort count: 0 (max - 0)
MAC Abort count: 0 (max - 0)
====================================================
Traces (from advindex.htm with Trace Level 100):
channel 550: HBO SD (doesn't come in)
channel 730: HBO HD (doesn't come in)
channel 734: STARZ HD (comes in)
channel 736: SHOWTIME (doesn't come in)
[30:11190.6] cas.c => CASSetChannel: channel number 550, source ID 0, mode
Live (parsing result 0)
[31:11190.9] cas.c => CASSetChannel: returning 0x103002
[32:11191.3] tunemngr.c => New CCI: tuner: 0, analog CCI: 0x0, digital CCI:
0x0, CIT: 0
[33:11191.3] tunemngr.c => nav_NewCciReceived: current program is 7, but CCI
received for program 1. Ignored.
[34:11192.1] tunemngr.c => New CCI: tuner: 0, analog CCI: 0x0, digital CCI:
0x2, CIT: 0
[35:11197.9] cas.c => CASSetChannel: channel number 730, source ID 0, mode
Live (parsing result 0)
[36:11198.2] cas.c => CASSetChannel: returning 0x103002
[37:11199.6] tunemngr.c => New CCI: tuner: 0, analog CCI: 0x0, digital CCI:
0x2, CIT: 0
[38:11199.9] tunemngr.c => Cgms changed: APS: 0, CGMS: 2, RC: 0, CGMS
source: 4
[39:11199.9] DkDrmTx.c => wmdrm_UpdateCopyProtectionInfo(0, 0, 2, 2)
[40:11215.3] cas.c => CASSetChannel: channel number 36, source ID 0, mode
Live (parsing result 0)
[41:11215.7] cas.c => CASSetChannel: returning 0x103002
[42:11216.4] tunemngr.c => New CCI: tuner: 0, analog CCI: 0x0, digital CCI:
0x0, CIT: 0
[43:11216.4] tunemngr.c => nav_NewCciReceived: current program is 10, but
CCI received for program 1. Ignored.
[44:11216.8] tunemngr.c => New CCI: tuner: 0, analog CCI: 0x0, digital CCI:
0x0, CIT: 0
[45:11224.2] cas.c => CASSetChannel: channel number 736, source ID 0, mode
Live (parsing result 0)
[46:11224.5] cas.c => CASSetChannel: returning 0x103002
[47:11225.8] tunemngr.c => New CCI: tuner: 0, analog CCI: 0x0, digital CCI:
0x2, CIT: 0
[48:11233.4] cas.c => CASSetChannel: channel number 734, source ID 0, mode
Live (parsing result 0)
[49:11233.7] cas.c => CASSetChannel: returning 0x103002
[50:11234.3] tunemngr.c => New CCI: tuner: 0, analog CCI: 0x0, digital CCI:
0x0, CIT: 0
[51:11234.3] tunemngr.c => nav_NewCciReceived: current program is 1, but CCI
received for program 2. Ignored.
[52:11235.3] tunemngr.c => New CCI: tuner: 0, analog CCI: 0x0, digital CCI:
0x0, CIT: 0
[53:11236.9] tunemngr.c => Cgms changed: APS: 0, CGMS: 2, RC: 0, CGMS
source: 4
[54:11236.9] DkDrmTx.c => wmdrm_UpdateCopyProtectionInfo(0, 0, 2, 2)
WScottCross
Micro as well. I can receive everything EXCEPT premiums. All my other digital
channels and HD channels work. I'm trying to get a tech out to re-pair the
cards. Comcast says only a tech can do that (even though most of them have
never seen a MCE cablecard setup)
cmacnaug
lost its premiums, and was no amount of rebooting or visits from comcast to
replace cablecards was bringing them back. I managed to solve my problem by
flashing the firmware in the cable tuner. Not sure why this did it, I flashed
with the same firmware that I had been previously running (1.15... Apr 5th).
Anyway, it might be worth a shot for you ... VM should be able to hook you up
with the firmware utility.
Colin
Max Paklin
Try new firmware when it is released.
-- Max.
"cmacnaug" <cmac...@discussions.microsoft.com> wrote in message
news:AA16C61D-6B08-4EC9...@microsoft.com...
theelite
Thanks for the tip, I got the firmware utility from VM and gave it a shot.
Still no go for me though, I'm having the same exact problems. Looks like I
just have to sit and wait until the new firmware comes out, hopefully that
solves my problems.
Barb Bowman
before they can be released to the public.
On Tue, 2 Oct 2007 16:38:02 -0700, theelite
<thee...@discussions.microsoft.com> wrote:
>FINALLY!
>The 1.16 firmware upgrade fixed my HD and premium freezing problems.
>Why the hell did it take ATI so long to come up with this fix?I have been
>yelling at my cable company blaming them for the last 5 months when it was
>ATI all along.
>Now that I got that rant out of the way, I am glad ATI did come up with a
>solution and anyone having the same problems should give the firmware update
>a try. I do have some issues with not getting sound for some reason on a
>couple of channels like National Geographic, but I will try and tackle that
>later. Thanks everyone for all the troubleshooting and help.
Max Paklin
current one? Have to wait for the next one.
Plus it costs money. Plus the firmware has to be tested at MS labs and on a
number of cable networks all over the coutry.
All of the above (and there is a lot more) makes you think twice before
deciding to go and certify a particular version of the firmware. People
usually tend to wait and accumulate enough fixes to justify the pain of
pushing next release through the system.
-- Max.
"Barb Bowman" <ba...@nospam.com> wrote in message
news:qro6g31ddk4rphicp...@4ax.com...
theelite
The 1.16 firmware upgrade fixed my HD and premium freezing problems.
Why the hell did it take ATI so long to come up with this fix?I have been
yelling at my cable company blaming them for the last 5 months when it was
ATI all along.
Now that I got that rant out of the way, I am glad ATI did come up with a
solution and anyone having the same problems should give the firmware update
a try. I do have some issues with not getting sound for some reason on a
couple of channels like National Geographic, but I will try and tackle that
later. Thanks everyone for all the troubleshooting and help.
Kyle
had COX cable come out and install two Scientific Atlantic cablecards in the
unit. I am unable to get ANY premium or HD channels on my WMC. I can get SD
channels fine.
I have installed the ATI TV Wonder Digital Cable Tuner firmware update
V1.16H and latest WMC update that is suppossed to fix known issues with SA
cablecards. Still, I have NO premium channels or HD channels.
I am fairly tech-savvy, but at is point I have reached the limits of both my
knowledge and my patience. I hoping someone here can help me before I send
this very expensive paperweight back to Velocity Micro and accept defeat.
Any input would be GREATLY appreciated.
djohnson
I had this problem as well last week... I received all my digital cable channels except premium. This was because the cable card had lost its pairing and quit communicating upstream. The cable company tech tried to re-pair the device over the phone and was unsuccessful. Three days later a cable tech showed up and after an unsuccessful re-pair, we swapped cable cards with a new one.
After calling in the new Cable Card and Host ID they indicated the pairing went through from their end. I just had to unplug and replug the USB and the ATI-DCT started receiving premium channels immediately.
Total visit time for the tech was about 10 minutes. Hope this helps anyone else with the same problem.
-DJ
WScottCros wrote:
I am seeing this issue as well.
12-Sep-07
I am seeing this issue as well. I have a dual Cablecard system from Velocity
Micro as well. I can receive everything EXCEPT premiums. All my other digital
channels and HD channels work. I'm trying to get a tech out to re-pair the
cards. Comcast says only a tech can do that (even though most of them have
never seen a MCE cablecard setup)
"cmacnaug" wrote:
Previous Posts In This Thread:
On Tuesday, August 21, 2007 1:26 AM
theelit wrote:
dual tuner system unable to tune premiums
Hello,
I have a AMD Velocity Micro external dual tuner system with a 8600gts with
Comcast. I am not able to tune premiums and various HD channels such as
discovery and ESPN. Basically the audio/video comes in for about 2 seconds
then freezes. I have tried multiple cablecards (motorola) and the cable
company sending out commands with no success. I can't figure this out at all
and have tried multiple resets on the tuner also. The channels that do come
in come in perfectly, and it looks like the cablecard knows that I am
authorized for the premiums because it at least tries to tune it before
freezing. VM doesn't know what is up nor does Comcast..pretty much at a dead
end here. Please help.
Thanks.
On Tuesday, August 21, 2007 5:17 AM
Barb Bowman wrote:
1. hdmi to DVI? DVI to DVI? to TV? to receiver? monitor? which brandand model?
1. hdmi to DVI? DVI to DVI? to TV? to receiver? monitor? which brand
and model?
2. optical sound to speakers? receiver?
3. what resolution is the computer running at? 1280 x 720?
4. did you upgrade the NVidia video driver from what was shipped?
(please do this)
5. sound driver - check for upgrade?
6. if you can't tune high def premiums, are you able to receive and
watch the non high def version of same channel? or do you mean no
premiums at all?
7. do you have a regular tv with a set top box that can tune these
ok?
On Mon, 20 Aug 2007 22:26:00 -0700, theelite
<thee...@discussions.microsoft.com> wrote:
--
Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
On Tuesday, August 21, 2007 9:36 AM
theelit wrote:
1. DVI cable from video card to TV Samsung HC-R4755W (HDCP compatible)2.
1. DVI cable from video card to TV Samsung HC-R4755W (HDCP compatible)
2. Optical to receiver
3. 1920x1080 (tried other resolutions 720p,480p)
4. Upgraded to latest NVIDIA driver 162.22
5. Sound driver (tried upgrading soundmax audio, had drop outs in MCE,
premiums still didn't come in, reverted back)
6. No premiums at all, high def or standard
7. STB tunes everything (premiums included)
"Barb Bowman" wrote:
On Tuesday, August 21, 2007 11:32 AM
Barb Bowman wrote:
did anyone check your signal levels (and/or rewire and change outsplitters,
did anyone check your signal levels (and/or rewire and change out
splitters, etc.)? do you know what the signal levels are?
do you know what the native resolution of the TV is? 1280 x 720? or
? that's what you should use (at least for now) for trouble
shooting.
On Tue, 21 Aug 2007 06:36:00 -0700, theelite
<thee...@discussions.microsoft.com> wrote:
--
Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
On Tuesday, August 21, 2007 7:34 PM
theelit wrote:
Comcast checked the levels and said they were fine..
Comcast checked the levels and said they were fine..both tuners are running at
-7db with 25db signal ratio. I tried even hooking up one of the tuners
directly to the wall, still no good.
The TV is a rear projection so no native resolution, but just to check to
see if it was the tv, I hooked it up to a 22" HDCP widescreen LCD and the
same thing happened at its native resolution 1680x1050...everything tuned
fine but some HD channels and all the premiums. So I've ruled out the
display as the culprit.
"Barb Bowman" wrote:
On Wednesday, August 22, 2007 5:58 AM
Barb Bowman wrote:
did the tech verify the cards were paired correctly?
did the tech verify the cards were paired correctly?
can you tune and watch ANY HD station? For example, can you watch
ABC HD?
you said you tried multiple cable cards. if you move them to another
device (or swap to the other tuner) this can break the pairing. you
need to start with two cable cards that Comcast has paired for you
and as sent a hit and init. What state do you live in?
On Tue, 21 Aug 2007 16:34:02 -0700, theelite
<thee...@discussions.microsoft.com> wrote:
--
Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
On Wednesday, August 22, 2007 9:26 AM
theelit wrote:
Tech verfied yes..
Tech verfied yes..by multiple cable cards I mean we had to to try multiple
ones because the tuners were showing red on a few...then we found 2 that
showed 2 green lights on both tuners and stuck with those.
I've double checked the pairing info with comcast with what they have in the
computer and it is correct for both cards. They also confirm that the hits
are reaching the cards.
I can tune all the network HD channels just fine, ABC, FOX, NBC, CBS...even
TNTHD, MTVHD...but some channels like Discovery HD, UHD, ESPNHD I can't
receive as well as all premiums. Both tuners are exhibiting the same
symptoms.
I am in New Jersey. To even get comcast to come here I had to tell them it
was for a Tivo3, they were refusing to install at first saying they don't
support cablecard PC's (even though it's stated on their webpage they do). I
had a tech come here twice, who basically just phoned in the info and when we
couldn't get it to work, gave up and left.
"Barb Bowman" wrote:
On Wednesday, August 22, 2007 10:52 AM
Barb Bowman wrote:
The best I can recommend is calling and asking for a supervisor.
The best I can recommend is calling and asking for a supervisor.
On Wed, 22 Aug 2007 06:26:06 -0700, theelite
<thee...@discussions.microsoft.com> wrote:
--
Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
On Wednesday, August 22, 2007 10:37 PM
Max Paklin wrote:
Tune to premium channel and1.
Tune to premium channel and
1. check what the bitrate of stream coming from the device is.
2. open device pages (Network -> ATI TV Wonder), click on Card link to open
CableCard tab, then click on all links at the bottom of the page (CableCard
applications) one by one and post what you see on those pages.
-- Max.
"theelite" <thee...@discussions.microsoft.com> wrote in message
news:E3B88602-7BA6-45A9...@microsoft.com...
On Friday, August 24, 2007 1:40 PM
theelit wrote:
2048kbps on the bit rate.
2048kbps on the bit rate.
CableCARD(tm): 000-299-163-873-1
Host: 033-000-014-362-9
Data: 417-815-388-00
UnitAddress: 000-02991-63873-213
The CableCARD considers the Host
to have only one-way RF capability
Network Setup
LKC: 104.200 EMM: 1
Status: TUNED_STATE
OOB Msgs: 695
CableCARD(tm) Status
Manufacturer: 0x00 (Motorola)
Version: 04.21
Unit Address: 0011D4E0E1
000-02991-63873-213
Download Status
Segments left to download: 0
State: Wait To Start
Entitlement Management Messages
EMM Provider ID: 1
Out of Band Channel
Last Known Carrier: 104.200 Tuned
Conditional Access
Unit Address: 0011D4E0E1
000-02991-63873-213
Encryption: DES
Connected:yes, EnabledByCP: yes
Auth: SUBSCRIBED
CA enable: possible
ECM PID: 0x0439
Component PIDs:
0x0A00 0x0A01 0x0A02
0x0000 0x0000 0x0000
Host Validation: Valid 03
Copy Protection Key: Enabled
CCI: 0x02
Interactive Info
IP Address: 0.0.0.0
UPM Address: 0
Downstream ID: 0
Upstream ID: 0
Downstream: Unconfigured
Upstream: No Message To Send
Ack timeout: 0
Cell abort count: 0 (max - 0)
MAC Abort count: 0 (max - 0)
"Max Paklin" wrote:
On Saturday, August 25, 2007 10:22 PM
Curbnois wrote:
This is the exact same issue I am having, albeit intermittently.
This is the exact same issue I am having, albeit intermittently.
"theelite" wrote:
On Sunday, August 26, 2007 12:45 AM
Max Paklin wrote:
What's the version of the firmware that you have on those devices?
What's the version of the firmware that you have on those devices?
You can get it from the main device page (what you see when you double click
on the device in Network Places).
Can you try to unplug one OCUR, go through TV setup in Media Center and see
if it changes anything. I don't expect it to, but it's worth trying.
Try them one at a time.
-- Max.
"theelite" <thee...@discussions.microsoft.com> wrote in message
news:6ED62EC9-CA6C-4507...@microsoft.com...
On Sunday, August 26, 2007 1:19 AM
Max Paklin wrote:
No, yours is completely different.
No, yours is completely different.
Your problems are likely to be caused by bad signal quality.
OP has video for couple of seconds on any premium channel he tries.
During channel change video is sent out unencrypted for a short while. Then
security kicks in and that causes problems. It's still not clear why.
-- Max.
"Curbnoise" <Curb...@discussions.microsoft.com> wrote in message
news:8073E360-7234-41CF...@microsoft.com...
On Sunday, August 26, 2007 8:10 AM
Curbnois wrote:
When the premiums go, I often get a second or two of picture and then the
When the premiums go, I often get a second or two of picture and then the
whole thing freezes. After a minute or two I get a very verbose message
about signal not available for this channel....
We shall see today.
"Max Paklin" wrote:
On Sunday, August 26, 2007 11:32 AM
theelit wrote:
Re: dual tuner system unable to tune premiums
Firmware Version: 1.15.2007.04051, Apr 5 2007
I actually just tried reinstalling windows and did a totally new setup, same
exact thing happens. Curbnoise's symptoms actually sound similar, eventually
if you leave it on the channel it will go to a tuner not found screen after a
minute. Keep in mind this isn't just premiums but channels such as
UHD,DiscoveryHD,ESPNHD.
Not evey single time when you go to a premium it will tune for a few
seconds, sometimes it doesn't do anything at all but just black.
"Max Paklin" wrote:
On Sunday, August 26, 2007 11:42 AM
Curbnois wrote:
Re: dual tuner system unable to tune premiums
Simply stated:
Bingo!
My problems to a tee (including intermittent loss of non-premium HD channels.
"theelite" wrote:
On Sunday, August 26, 2007 2:42 PM
Curbnois wrote:
Tuner not found blue screen when that is the issue.
Tuner not found blue screen when that is the issue. No signal available for
this channel error when the tuner is found but premium (and intermittently
clear QAM HD channels) don't work.
In general, when I have the tuner not found problem, if I physically remove
the CableCard, wait a minute, replace the CableCard, wait several minutes, I
will at a minimum get the tuner back. Almost never brings back the premiums.
My guess is that I am right on the cusp of signal strength level to make the
DCT happy. If all atmospheric, solar, lunar and karmic conditions are
aligned, the CableCard gets a big dose of happy and decides to work. If not,
well....
"Barb Bowman" wrote:
On Sunday, August 26, 2007 3:10 PM
theelit wrote:
Correction....
Correction....sorry I do not get the "tuner not found" screen, I get the "no
tv signal detected" screen after trying to tune the problematic channels. I
can tune to a working channel just fine after I get that screen. I've never
had a problem with my tuners being found with the cablecards. What is
interesting as far as signal goes, even if I plug directly into the wall I
still get -7db, I don't think signal is my problem since the tuners are
supposed to work fine up to -12db.
"Curbnoise" wrote:
On Sunday, August 26, 2007 3:34 PM
Curbnois wrote:
Not sure how the whole dBmv scale works, but if -7 is better than -12, and -12
Not sure how the whole dBmv scale works, but if -7 is better than -12, and
-12 is a theoretical limit, no wonder I'm in the state I'm in. I've been
pegged at -30 dBmv since the original install.
How did you come by the -12 dBmv number? I have been trying to research
what an "acceptable" number is for months.
"theelite" wrote:
On Sunday, August 26, 2007 4:38 PM
theelit wrote:
This is what Velocity Micro told me when I had them on the phone and I had the
This is what Velocity Micro told me when I had them on the phone and I had
the cable guy at my apartment. I figured they knew better than I do, but I
haven't found anything documented on what exactly the signal strength should
be for everything to work correctly.
"Curbnoise" wrote:
On Sunday, August 26, 2007 6:10 PM
Doug Knox - [MS-MVP] wrote:
I'm running at -8 and -10 respectively on my two tuners with no problems.
I'm running at -8 and -10 respectively on my two tuners with no problems.
The closer to 0, the better. Where are you seeing -30? In the web page
that opens up if you double click the tuner in Network? I'm not sure this
one actually works. Try Settings, TV, TV Signal Setup, Digital Tuner Diag,
Select a tuner, Digital Tuner Diags again and click the Signal button.
--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.
"Curbnoise" <Curb...@discussions.microsoft.com> wrote in message
news:68111569-4E93-4F58...@microsoft.com...
On Sunday, August 26, 2007 6:30 PM
Max Paklin wrote:
Ah, I see. Thanks for the clarification.Then it does sound like similar issue.
Ah, I see. Thanks for the clarification.
Then it does sound like similar issue.
Could you tune to ESPNHD and do the same thing (network bitrate + CableCard
pages)?
-- Max.
On Sunday, August 26, 2007 6:31 PM
Max Paklin wrote:
And you are on Comcast too? What area? What CableCard? Motorola?
And you are on Comcast too? What area? What CableCard? Motorola?
-- Max.
On Sunday, August 26, 2007 9:28 PM
theelit wrote:
Here is ESPNHD 2048kbpsIn order to start cable servicefor this device, please
Here is ESPNHD 2048kbps
In order to start cable service
for this device, please contact
your cable provider
CableCARD(tm): 000-299-155-822-8
Host: 033-000-012-543-6
Data: 034-082-974-18
UnitAddress: 000-02991-55822-075
The CableCARD considers the Host
to have only one-way RF capability
Network Setup
LKC: 104.200 EMM: 1
Status: TUNED_STATE
OOB Msgs: 152605
Hunt
CableCARD(tm) Status
Manufacturer: 0x00 (Motorola)
Version: 04.21
Unit Address: 0011D4C16E
000-02991-55822-075
Download Status
Segments left to download: 0
State: Wait To Start
Entitlement Management Messages
EMM Provider ID: 1
Out of Band Channel
Last Known Carrier: 104.200 Tuned
Conditional Access
Unit Address: 0011D4C16E
000-02991-55822-075
Encryption: DES
Connected: no, EnabledByCP: no
Auth: MISSING_PROGRAM_REKEY
CA enable: not possible
ECM PID: 0x0431
Component PIDs:
0x0800 0x0801 0x0802
0x0000 0x0000 0x0000
Host Validation: Unknown 00
Copy Protection Key: Disabled
CCI: 0x03
Interactive Info
IP Address: 0.0.0.0
UPM Address: 0
Downstream ID: 0
Upstream ID: 0
Downstream: Unconfigured
Upstream: No Message To Send
Ack timeout: 0
Cell abort count: 0 (max - 0)
MAC Abort count: 0 (max - 0)
"Max Paklin" wrote:
On Monday, August 27, 2007 1:34 AM
Max Paklin wrote:
Thanks. CableCard is definitely unhappy. This is something to go on.-- Max.
Thanks. CableCard is definitely unhappy. This is something to go on.
-- Max.
On Monday, August 27, 2007 8:46 AM
Doug Knox - [MS-MVP] wrote:
Could you elaborate a little more, Max?
Could you elaborate a little more, Max? That way the poster has more ammo
to use with the cable company?
--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.
"Max Paklin" <mpa...@hotmail.com> wrote in message
news:%23qPMovG...@TK2MSFTNGP05.phx.gbl...
On Monday, August 27, 2007 3:35 PM
Max Paklin wrote:
Yes, I was planning to elaborate.
Yes, I was planning to elaborate. I just needed some time to crosscheck what
I think about it with certified authority on CableCards :-)
MISSING_PROGRAM_REKEY is an indication that CableCard has not been activated
by the cable operator. The HIT that Comcast claims they sent either was not
really sent or it was lost in transition.
OP has two devices. One of them is paired and appears to be functioning
alright. While the second one is even NOT activated, left alone CA paired
and CP paired (this is something that will happen automatically after the
card is activated).
The problem is that Vista picks OCUR at its own discretion. If one device
that Media Center happens to pick isn't happy with the card then what you
get is no video.
Two logs that OP posted to this thread were collected from two different
devices (see card/host ID below).
This is what should be done IMO.
1. Connect OCUR that shows the data below on CableCard page (this is good
device). Disconnect the other one.
Go through the first run in Media Center and see if you can watch all
programs that you are authorized to watch. It should work.
2. Then flip devices. Disconnect first OCUR and connect the device that
shows this data on its CableCard page (this is bad device).
Make sure that it shows the problem with Media Center (it will). Then call
Comcast and have them send the HIT again for this particular device. Don't
touch the working one (assuming that it works).
-- Max.
"Doug Knox - [MS-MVP]" <dkn...@Spammvps.org> wrote in message
news:48EB4961-68F2-4AC8...@microsoft.com...
On Monday, August 27, 2007 4:45 PM
Doug Knox - [MS-MVP] wrote:
Thanks.
Thanks. I saw the same things that indicated it wasn't authorized, but
you've got more on this than I do.
And too true about MCE deciding what will be the "default" tuner. One of my
OCUR boxes was getting flaky and, of course, that was the "preferred tuner"
for Live and Recorded TV.
There was a tool for MCE 2005 that would allow you to change this, not sure
if it would work in Vista. Or if not, if the Registry settings are the
same. Will have to look into it.
--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.
"Max Paklin" <mpa...@hotmail.com> wrote in message
news:OLuFnFO6...@TK2MSFTNGP06.phx.gbl...
On Monday, August 27, 2007 7:52 PM
theelit wrote:
Hey Max,Yeah before I didn't even realize I used a different tuner for ESPNHD.
Hey Max,
Yeah before I didn't even realize I used a different tuner for ESPNHD.
At any rate..I tried unplugging the tuner with authorization problems and
just using the good tuner 000-299-163-873-1
(even did a setup on the tuner in media center)
Still having the same problem with the problematic channels...status is
showing this when trying ESPNHD...and it looks like I am getting the correct
authorization.
---------------------------------------
Unit Address: 0011D4E0E1
000-02991-63873-213
Encryption: DES
Connected:yes, EnabledByCP: yes
Auth: SUBSCRIBED
CA enable: possible
ECM PID: 0x0431
Component PIDs:
0x0800 0x0801 0x0802
0x0000 0x0000 0x0000
Host Validation: Valid 03
Copy Protection Key: Enabled
CCI: 0x02
-----------------
This is very frustrating because it's so close to tuning, I really was
hoping it was just a simple issue of the other tuner causing the problem..I
do appreciate you trying to help.
"Max Paklin" wrote:
On Tuesday, August 28, 2007 1:35 AM
Max Paklin wrote:
Yes, your CableCard seems to be happy.Let's go back for a second.
Yes, your CableCard seems to be happy.
Let's go back for a second. With this single-OCUR configuration can you tell
what you can and cannot watch? Do premium SD channels work? Sometimes? All
the time? Never?
What about regular ESPN? What about public channels?
What is the bit rate on HD? What about SD?
-- Max.
"theelite" <thee...@discussions.microsoft.com> wrote in message
news:2E1BF7E3-EC35-4D24...@microsoft.com...
On Tuesday, August 28, 2007 9:44 AM
theelit wrote:
Premium SD channels have never worked.
Premium SD channels have never worked. All the regular SD channels seem to
work fine, the only ones I seem to have a problem with are channels 109-114 I
get no sound, just picture. These channels are NGC, Science, DTimes, Mili,
DCHome, and BBCA.
Regular ESPN works, just checked it and it showing 2048kbps.
So looks like the same bit rate for both HD and SD.
"Max Paklin" wrote:
On Tuesday, August 28, 2007 1:41 PM
Max Paklin wrote:
Re: dual tuner system unable to tune premiums
OK, so this is the list of issues as I understand it:
1. Your premium channels don't work at all - HD or SD.
2. There are problems on 5 other (non-premium) SD channels.
3. None of HD channels work.
Now if you could only define what "do not work" means...
Is it the same 2-sec-of-video-and-then-nothing for all broken channels?
What puzzles me is 2 MBit/s bit rate on HD channels. That obviously is not
good. Bit rate on HD should be at around 15 MBit/s or even higher. 2 MBit/s
is typical for low quality SD.
Do you have any special security software installed? Any additional
firewall, A/V software?
Can you run "ipconfig /all > ip.log" and post the content of ip.log?
-- Max.
"theelite" <thee...@discussions.microsoft.com> wrote in message
news:707C564F-2625-4F46...@microsoft.com...
On Tuesday, August 28, 2007 11:22 PM
theelit wrote:
1. Correct2. Correct3. Incorrect...
1. Correct
2. Correct
3. Incorrect...Network and Various HD channels work (TNTHD,MTVHD)....others
don't UHD, DISCOVERYHD,ESPNHD.
The HD channels that don't work exhibit the same symptoms as the Premiums
that don't work..a few seconds of video then freeze.
To check the bit rate, I am going to digital cable tuner diagnostics in
media center and going to the "out of band" menu...it always says
2048kbps..is there some other place I can look?
"Max Paklin" wrote:
On Wednesday, August 29, 2007 1:46 AM
Max Paklin wrote:
Thanks for the info.No, that's different bit rate.
Thanks for the info.
No, that's different bit rate. That one is a parameter of an out of band
tuner that the CableCard uses to receive data from the headend (secondary
tuner that is present on OCUR device solely for the purpose of servicing the
CableCard).
What I was interested in was a bit rate of the data that is flowing on the
IP network connection that is created for OCUR device.
Do right-mouse click on the task bar and select Task Manager from popup
menu. Select Networking tab. There you will see two or more graphs - one per
network connection as well as current bit rate in the list at the bottom.
Find the one that is for OCUR network and watch what is happening on that
network while you switch between channels that work and those that don't.
Also contact me offline at mpaklin AT hotmail DOT com. I'd like to ask you
to run an advanced test if you don't mind.
Thanks,
-- Max.
"theelite" <thee...@discussions.microsoft.com> wrote in message
news:9E72C0F0-53E3-4F56...@microsoft.com...
On Thursday, September 06, 2007 10:00 AM
RMAY wrote:
I am having what sounds like the identical problem, only I am on COX with SA
I am having what sounds like the identical problem, only I am on COX with SA
cablecards. Do you know how the firmware updates to the DCT are going to be
made available?
"Max Paklin" wrote:
On Tuesday, September 11, 2007 9:46 PM
cmacnau wrote:
Hi Max,Hi Max,Can you tell if I'm having the same issue?
Hi Max,
Hi Max,
Dumps:
==================================================
Network Setup
Hunt
==================================================
CableCARD(tm) Status
===================================================
Conditional Access
[4:11233.7] cas.c => CASSetChannel: returning 0x103002
[50:11234.3] tunemngr.c => New CCI: tuner: 0, analog CCI: 0x0, digital CCI:
0x0, CIT: 0
[51:11234.3] tunemngr.c => nav_NewCciReceived: current program is 1, but CCI
received for program 2. Ignored.
[52:11235.3] tunemngr.c => New CCI: tuner: 0, analog CCI: 0x0, digital CCI:
0x0, CIT: 0
[53:11236.9] tunemngr.c => Cgms changed: APS: 0, CGMS: 2, RC: 0, CGMS
source: 4
[54:11236.9] DkDrmTx.c => wmdrm_UpdateCopyProtectionInfo(0, 0, 2, 2)
"Max Paklin" wrote:
On Wednesday, September 12, 2007 4:36 PM
WScottCros wrote:
I am seeing this issue as well.
I am seeing this issue as well. I have a dual Cablecard system from Velocity
Micro as well. I can receive everything EXCEPT premiums. All my other digital
channels and HD channels work. I'm trying to get a tech out to re-pair the
cards. Comcast says only a tech can do that (even though most of them have
never seen a MCE cablecard setup)
"cmacnaug" wrote:
On Thursday, September 13, 2007 12:48 PM
cmacnau wrote:
I have a Velocity Micro system with dual internal tuners.
I have a Velocity Micro system with dual internal tuners. One of my tuners
lost its premiums, and was no amount of rebooting or visits from comcast to
replace cablecards was bringing them back. I managed to solve my problem by
flashing the firmware in the cable tuner. Not sure why this did it, I flashed
with the same firmware that I had been previously running (1.15... Apr 5th).
Anyway, it might be worth a shot for you ... VM should be able to hook you up
with the firmware utility.
Colin
"theelite" wrote:
On Thursday, September 13, 2007 10:30 PM
theelit wrote:
Hey Colin,Thanks for the tip, I got the firmware utility from VM and gave it a
Hey Colin,
Thanks for the tip, I got the firmware utility from VM and gave it a shot.
Still no go for me though, I'm having the same exact problems. Looks like I
just have to sit and wait until the new firmware comes out, hopefully that
solves my problems.
"cmacnaug" wrote:
On Tuesday, October 02, 2007 7:38 PM
theelit wrote:
FINALLY!
FINALLY!
The 1.16 firmware upgrade fixed my HD and premium freezing problems.
Why the hell did it take ATI so long to come up with this fix?I have been
yelling at my cable company blaming them for the last 5 months when it was
ATI all along.
Now that I got that rant out of the way, I am glad ATI did come up with a
solution and anyone having the same problems should give the firmware update
a try. I do have some issues with not getting sound for some reason on a
couple of channels like National Geographic, but I will try and tackle that
later. Thanks everyone for all the troubleshooting and help.
"Max Paklin" wrote:
On Tuesday, October 09, 2007 10:21 PM
Kyl wrote:
I've just purchased a dual-tuner Velocity Micro Cenemagix Grand Theater.
I've just purchased a dual-tuner Velocity Micro Cenemagix Grand Theater. I
had COX cable come out and install two Scientific Atlantic cablecards in the
unit. I am unable to get ANY premium or HD channels on my WMC. I can get SD
channels fine.
I have installed the ATI TV Wonder Digital Cable Tuner firmware update
V1.16H and latest WMC update that is suppossed to fix known issues with SA
cablecards. Still, I have NO premium channels or HD channels.
I am fairly tech-savvy, but at is point I have reached the limits of both my
knowledge and my patience. I hoping someone here can help me before I send
this very expensive paperweight back to Velocity Micro and accept defeat.
Any input would be GREATLY appreciated.
"Max Paklin" wrote:
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http://www.eggheadcafe.com/tutorials/aspnet/96bf1f1c-ab6f-43f1-9a5b-a2a8deb60cad/sharepoint--managing-unu.aspx
Jaime
OP solved the problem by now (or has been committed to the looney-bin) :o)
--
James Wolf [MS-MVP]
Orlando, FL
"D Johnson" wrote in message news:2010221...@net.com...
> [49:11233.7] cas.c => CASSetChannel: returning 0x103002