Using Windows Live Sync....failed to connect error.

[azm]

Attached is the log file from Windows Live Sync. My network security people
say they aren't blocking that I should check with desktop support. Desktop
says they don't have anything set up to locally block either.

I can access the "Sync.Live.Com" website just fine and can even remotely
view the files on another computer if I turn that on.

Can you give me any hints on where to go with this?

Thanks!

azm

14:50:13.639 loginservice.cpp:116!LoginService::LoginFromUser (NORMAL):
Obtained Live ID service ticket
14:50:13.639 core.cpp:4717!registerDevice (NORMAL): Read global device id
305f9a32-b2aa-4316-b695-da81ee080ef8
14:50:13.639 core.cpp:4720!registerDevice (NORMAL): Registering device id
305f9a32-b2aa-4316-b695-da81ee080ef8 with registration service
14:50:15.534 registrationservice.cpp:453!RegistrationService::HandleRequest
(DETAIL): Downloaded registration service response: 432 bytes
14:50:15.534 registrationservice.cpp:489!RegistrationService::GetStateFrom
(DETAIL): Response from registration service
Version 1.0
UserProvisioned
ShouldContactNode
2
b95f0f00-9a23-4c36-9012-09a2fc5012fa
ef40c79d-fcfa-411d-9294-4f0645e6aa9c
268d630c-204e-4381-a119-c5c39f072942
323c4c8c-c936-4806-8dd4-820b47c987d8
75843a5e-b3b6-4627-9f94-5ed8775e95eb
857e6dd9-144c-4a04-ad70-a936cb804eb5
fe5e5e90-f7c8-4b48-b792-737a79a42603
305f9a32-b2aa-4316-b695-da81ee080ef8
b54c62aa-ddb9-49a0-aba5-ed4e5c164624
286a1e46-5d48-48c3-8753-00745341eae0

14:50:15.535 connection.cpp:1278!createConnectionSocket (DETAIL): Creating
new connect socket to connect.sync.live.net:443 using direct connection
14:50:15.536 networking.cpp:153!createNewSocket (DETAIL): resolved
connect.sync.live.net into 65.55.50.73
14:50:15.536 connection.cpp:1352!doStartConnection (DETAIL): about to call
connectToHost
14:50:15.536 connection.cpp:1354!doStartConnection (DETAIL): returned from
connectToHost
14:50:15.536 connection.cpp:974!changeConnState (DETAIL): changing conn to
connect.sync.live.net:443 from notConnected to wait, fd: 1960
14:50:15.538 connection.cpp:2288!handleWriteSocketSet (DETAIL): CONN_WAIT fd
had write availability
14:50:15.538 connection.cpp:974!changeConnState (DETAIL): changing conn to
connect.sync.live.net:443 from wait to connected, fd: 1960
14:50:15.538 serverconn.cpp:6779!handleRedirectorConn (DETAIL): making
redirector request, cloudId=0
14:50:15.538 serverconn.cpp:6784!handleRedirectorConn (DETAIL): checking for
complete message, buffer has 0 bytes
14:50:15.538 serverconn.cpp:6784!handleRedirectorConn (DETAIL): checking for
complete message, buffer has 0 bytes
14:50:15.541 connection.cpp:2081!handleReadSocketSet (NORMAL): Read failed
with err 0, WSAERR 10053 for conn to connect.sync.live.net:443, usingProxy:
0, connState: connected, fd 1960

[StephenB]

azm <a...@discussions.microsoft.com> wrote:

>Attached is the log file from Windows Live Sync. My network security people
>say they aren't blocking that I should check with desktop support. Desktop
>says they don't have anything set up to locally block either.
>
>I can access the "Sync.Live.Com" website just fine and can even remotely
>view the files on another computer if I turn that on.
>
>Can you give me any hints on where to go with this?
>
>Thanks!
>
>azm

>with err 0, WSAERR 10053 for conn to connect.sync.live.net:443, usingProxy:

>0, connState: connected, fd 1960

That's a no socket error, or timeout while waiting for a response from the
server. Are you connecting through a proxy?

-steve
--
Stephen Boots
MVP Windows Live
Windows Live OneCare/Live Mesh/MSE Forums Moderator
sbo...@mvps.org

[Jeremy]

I'm having the same issue with my work laptop. I disabled my windows
firewall even though it reported an exception for Sync, and disabled the
trend micro AV software but neither had any effect. On a whim, I logged into
a local administrator account rather than the domain account and everything
worked fine. My shared folders are syncing now and I'm worried that when I
log into the computer normally, with my domain credentials, the sync software
will not run.

Any suggestions?

"StephenB" wrote:

> .
>

[StephenB]

It would seem that your domain credentials are using Group Policy to block the
ports needed for Windows Live Sync. Check with your domain admin to see if
that's the case.
-steve