had same problem and I fixed it
Colin Ingram
> On Tuesday, December 16, 2008 4:11 PM BC wrote:
> I am consistently getting an error message as above, but in full as below.
>
> I have migrated to Live Sync. I have installed on an XP laptop on home wi-fi
> newtwork and all works fine. I have installed on a Vista machine direct
> connected to the router that provides the wi fi for the laptop. On the Vista
> machine, I consistently get the message: "Windows Live Sync can't connect to
> the server. There may be a problem with your proxy server settings."
>
> I am using MS Internet Explorer on both machines, most recent version. In
> Live Sync, I am using the option of using the default browser settings, which
> I am also using to type this message.
>
> Had no problems with Folder Share with the same machines.
>> On Tuesday, December 16, 2008 4:16 PM PA Bear [MS MVP] wrote:
>> Is IE your default browser?
>>
>> BCB wrote:
>>> On Tuesday, December 16, 2008 5:54 PM BC wrote:
>>> Yes and only browser, but I double checked and it is default.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> On Tuesday, December 16, 2008 6:38 PM PA Bear [MS MVP] wrote:
>>>> See Francisco's post in this thread, BCB:
>>>> http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?&lang=en&cr=us&guid=&sloc=en-us&dg=microsoft.public.windows.live.sync&p=1&tid=ebd5a654-536e-4771-9f67-f01c0d22c7fe&mid=ebd5a654-536e-4771-9f67-f01c0d22c7fe
>>>>
>>>> BCB wrote:
>>>>> On Tuesday, December 16, 2008 9:32 PM BC wrote:
>>>>> Thanks, but unfortunately, Francisco's solution is no solution at all.
>>>>>
>>>>> First, as has been pointed out somewhere else, unless you can initially log
>>>>> in and get connected, there is no icon in your system tray, so right clickin
>>>>> the Sync icon in the system tray is impossible.
>>>>>
>>>>> That said, when you start Sync from the Start menu in Vista, it provides you
>>>>> with the opportunity that he references. In fact, it is the default.
>>>>>
>>>>> The problem is, and this is the reason for my post, that generates the error
>>>>> message which I referenced at the start of this thread.
>>>>>
>>>>> In other words, in my personal experience, his statement that, "If you're
>>>>> able to browse the Internet and access HTTPS pages with IE you'll be able to
>>>>> use Sync," is simply untrue.
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> On Wednesday, December 17, 2008 12:18 AM Adity wrote:
>>>>>> I am having the same exact problem BCB. Let me know if you find a solution
>>>>>> please. Good luck.
>>>>>>
>>>>>> "BCB" wrote:
>>>>>>> On Wednesday, December 17, 2008 1:49 AM PA Bear [MS MVP] wrote:
>>>>>>> Watch that thread for more replies from Tech Support.
>>>>>>>
>>>>>>> BCB wrote:
>>>>>>>> On Thursday, December 18, 2008 5:15 PM BC wrote:
>>>>>>>> I have taken another look at the thread to which you referred me. It doesn't
>>>>>>>> actually seem to relate to my situation. I am using a home network with a
>>>>>>>> cable modem and router. My Vista machine is wired to the router. My XP laptop
>>>>>>>> is using the wifi. The other thread seems to relate to an office environment.
>>>>>>>>
>>>>>>>> Can you please suggest to whom I should direct my inquiry/problem?
>>>>>>>>
>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>> On Thursday, December 18, 2008 10:32 PM PA Bear [MS MVP] wrote:
>>>>>>>>> If you connect the laptop directly to the router, does the behavior persist?
>>>>>>>>>
>>>>>>>>> If you connect the laptop directly to the modem (i.e., bypassing the router
>>>>>>>>> entirely), does the behavior persist?
>>>>>>>>> --
>>>>>>>>> ~PA Bear
>>>>>>>>>
>>>>>>>>> BCB wrote:
>>>>>>>>>> On Friday, December 19, 2008 12:44 AM BC wrote:
>>>>>>>>>> I think you misunderstand my situation. The laptop, which is connected via
>>>>>>>>>> wifi (and which is XP) works fine. Live Sync is set up on it and is active.
>>>>>>>>>> It is the desktop, which is connected directly to the router via cable (and
>>>>>>>>>> which is Vista) that doesn't work.
>>>>>>>>>>
>>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>>> On Saturday, December 20, 2008 12:17 PM PA Bear [MS MVP] wrote:
>>>>>>>>>>> Sorry. I'd start by taking the Vista machine to
>>>>>>>>>>> http://www.dslreports.com/tweaks. You may just need to tweak the machine's
>>>>>>>>>>> MTU settings a tad.
>>>>>>>>>>>
>>>>>>>>>>> BCB wrote:
>>>>>>>>>>>> On Saturday, December 20, 2008 12:38 PM BC wrote:
>>>>>>>>>>>> Thanks, but according to that site, "Vista TCP tuning (tweaking) is NOT
>>>>>>>>>>>> advisable. The Vista TCP stack does a reasonable job of tuning the receive
>>>>>>>>>>>> window dynamically, there are no known registry tweaks that would optimize
>>>>>>>>>>>> Vista better than its default configuration."
>>>>>>>>>>>>
>>>>>>>>>>>> More importantly, from my perspective, Live Sync is a Microsoft product.
>>>>>>>>>>>> Doesn't it seem problematic that I might need to use some other product to
>>>>>>>>>>>> make MS products work with each other?
>>>>>>>>>>>>
>>>>>>>>>>>> My view is that this is a problem with Live Sync (noting that someone else
>>>>>>>>>>>> stated she has an identical problem) that needs solving.
>>>>>>>>>>>>
>>>>>>>>>>>> Is there a way to submit this problem directly to the Live Sync team for
>>>>>>>>>>>> resolution?
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>
>>>>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>>>>> On Monday, December 22, 2008 9:36 PM KyongHwan Kim [MSFT] wrote:
>>>>>>>>>>>>> Hi, BCB
>>>>>>>>>>>>>
>>>>>>>>>>>>> If you are still having problem, can you follow steps below and send the zip
>>>>>>>>>>>>> file to kyonghwan(dot)kim(at)hotmail.com?
>>>>>>>>>>>>>
>>>>>>>>>>>>> 1. Go to
>>>>>>>>>>>>> Vista: C:\Users\<user>\AppData\Local\Microsoft\Windows Live Sync
>>>>>>>>>>>>> XP: C:\Documents and Settings\<user>\Local Settings\Application
>>>>>>>>>>>>> Data\Microsoft\Windows Live Sync
>>>>>>>>>>>>> 2. Right click on "Windows Live Sync" folder -> Send To ->
>>>>>>>>>>>>> Compressed(Zipped) Folder
>>>>>>>>>>>>>
>>>>>>>>>>>>> Are you running 3rd party firewall application other than built-in Windows
>>>>>>>>>>>>> Firewall?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>
>>>>>>>>>>>>> "BCB" <B...@discussions.microsoft.com> wrote in message
>>>>>>>>>>>>> news:D2A86D88-0FC8-4ACE...@microsoft.com...
>>>>>>>>>>>>>> On Sunday, December 28, 2008 1:56 AM WJ wrote:
>>>>>>>>>>>>>> It's unbelieveable that this whole post exists for what is a simple problem
>>>>>>>>>>>>>> of Foldershare working and connecting and Live Sync not connecting -
>>>>>>>>>>>>>> everything else works with respect to connecting and surfing and downloading
>>>>>>>>>>>>>> on my machines but this half-baked forced upgrade doesn't work and won't
>>>>>>>>>>>>>> connect.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I surf everything else normally, but Sync won;t make a connection. It
>>>>>>>>>>>>>> shouldn't need pages of questions to figure out that this version is a dog.
>>>>>>>>>>>>>> Thanks again to the team for making a working simple product a dog.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> "KyongHwan Kim [MSFT]" wrote:
>>>>>>>>>>>>>>> On Sunday, December 28, 2008 6:31 PM KyongHwan Kim [MSFT] wrote:
>>>>>>>>>>>>>>> As a general troubleshoot for those who use Firefox as default web browser,
>>>>>>>>>>>>>>> please check below.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Windows client:
>>>>>>>>>>>>>>> 1. on XP, run "inetcpl.cpl" which opens "Internet Properties"
>>>>>>>>>>>>>>> or
>>>>>>>>>>>>>>> go to Control Panel -> Network and Internet Connections -> Internet Options
>>>>>>>>>>>>>>> 2. Go to "Connections" tab, click "LAN settings"
>>>>>>>>>>>>>>> 3. Configure Proxies as same as what you've done in FireFox's proxy
>>>>>>>>>>>>>>> configuration
>>>>>>>>>>>>>>> 4. then start WindowsLiveSync
>>>>>>>>>>>>>>> 5. change proxy settings to "Use browser settings(HTTP)"
>>>>>>>>>>>>>>> 6. enter your liveId credential, and sign in
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Mac client:
>>>>>>>>>>>>>>> 1. Go to System Preference -> Network -> Advanced... -> Proxies
>>>>>>>>>>>>>>> 2. Configure web proxy server with port for HTTP and HTTPs protocol
>>>>>>>>>>>>>>> Also check Sync proxy type to use HTTP with proper servername and port.
>>>>>>>>>>>>>>> 3. Click Sync icon -> More -> Settings
>>>>>>>>>>>>>>> 4. Click Proxy tab, choose "HTTP"
>>>>>>>>>>>>>>> 5. Supply proper "hostname or IP" and "port"
>>>>>>>>>>>>>>> 6. OK
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> In addition, by any chance, if you are running 3rd party firewall
>>>>>>>>>>>>>>> application other than Windows firewall, try either disable or uninstall and
>>>>>>>>>>>>>>> try sign in again
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> "WJA" <W...@discussions.microsoft.com> wrote in message
>>>>>>>>>>>>>>> news:340175BD-9154-40DF...@microsoft.com...
>>>>>>>>>>>>>>>> On Wednesday, December 31, 2008 12:17 PM BC wrote:
>>>>>>>>>>>>>>>> KyongHwan Kim,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thank you for your replies. Unfortunately, my problem persists. I sent a
>>>>>>>>>>>>>>>> file to your Hotmail account, as requested, but received no reply?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> As a reminder, why I start the new installation of Live Sync on my Vista
>>>>>>>>>>>>>>>> machine, I get a page stating, ???Sign in to get started with Windows Live
>>>>>>>>>>>>>>>> Sync.??? I then enter my username and password (which works fine on my XP
>>>>>>>>>>>>>>>> machine). A screen comes up stating, ???Verifying your Windows Live ID.??? After
>>>>>>>>>>>>>>>> about a minute, I get the error message, ???Windows Live Sync cannot connect to
>>>>>>>>>>>>>>>> the server. There may be a problem with your proxy settings.???
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please advise? I would like to continue using this program ...
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> "KyongHwan Kim [MSFT]" wrote:
>>>>>>>>>>>>>>>>> On Thursday, January 01, 2009 9:58 AM KyongHwan Kim [MSFT] wrote:
>>>>>>>>>>>>>>>>> Hi, BCB
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> I don't find a mail from you for some reasons. Can you please send it to kyonghwan(dot)kim(at)hotmail.com again?
>>>>>>>>>>>>>>>>> Btw, are you running any 3rd party firewall or anti-virus s/w such as McAfee by any chance?
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> "BCB" <B...@discussions.microsoft.com> wrote in message news:DBA5F724-001E-4BC1...@microsoft.com...
>>>>>>>>>>>>>>>>> KyongHwan Kim,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thank you for your replies. Unfortunately, my problem persists. I sent a
>>>>>>>>>>>>>>>>> file to your Hotmail account, as requested, but received no reply?
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> As a reminder, why I start the new installation of Live Sync on my Vista
>>>>>>>>>>>>>>>>> machine, I get a page stating, ???Sign in to get started with Windows Live
>>>>>>>>>>>>>>>>> Sync.??? I then enter my username and password (which works fine on my XP
>>>>>>>>>>>>>>>>> machine). A screen comes up stating, ???Verifying your Windows Live ID.??? After
>>>>>>>>>>>>>>>>> about a minute, I get the error message, ???Windows Live Sync cannot connect to
>>>>>>>>>>>>>>>>> the server. There may be a problem with your proxy settings.???
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Please advise? I would like to continue using this program ...
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> "KyongHwan Kim [MSFT]" wrote:
>>>>>>>>>>>>>>>>>> On Thursday, January 01, 2009 1:05 PM BC wrote:
>>>>>>>>>>>>>>>>>> OK. I have done so. I am not using a third party firewall.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> "KyongHwan Kim [MSFT]" wrote:
>>>>>>>>>>>>>>>>>>> On Monday, January 05, 2009 9:04 PM Yoshinao Nakada wrote:
>>>>>>>>>>>>>>>>>>> I too cannot connect to Internet when using Windows Live Sync on my Dell Dimension E510. Strangely, I can connect on my Dell Inspiron 530 computer. Both computers have Microsoft XP professional OS. Is Windows or the Live Sync developer working on this problem? It seems to be wide-spread. By the way, I had no trouble with the old Family Share.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Yoshi Nakada
>>>>>>>>>>>>>>>>>>>> On Tuesday, January 06, 2009 12:34 PM BC wrote:
>>>>>>>>>>>>>>>>>>>> I found two workaround resolutions for this problem, with the help of
>>>>>>>>>>>>>>>>>>>> KyongHwan Kim [MSFT]. One was to select, "No Proxy" as Proxy type in Windows
>>>>>>>>>>>>>>>>>>>> Live Sync settings instead of, "Use Browser Settings(HTTP)". This can be
>>>>>>>>>>>>>>>>>>>> selected after installing Live Sync and when first trying to run it. There is
>>>>>>>>>>>>>>>>>>>> a drop-down box.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> The other was to make the following change in Internet Explorer:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Choose Tools>Internet Options>Connections>LAN Settings
>>>>>>>>>>>>>>>>>>>> Uncheck the box for "Automatically Detect Settings"
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> This second approach seemed to be the key (apparently good for those who are
>>>>>>>>>>>>>>>>>>>> running an anti-virus/firewall application but not behind a proxy server) to
>>>>>>>>>>>>>>>>>>>> allowing Live Sync to connect the first time. I was then able to go back and
>>>>>>>>>>>>>>>>>>>> check that box again (to return to the original settings).
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> For reference, I am using Vista Ultimate and BitDefender, but using the
>>>>>>>>>>>>>>>>>>>> Windows Firewall.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hope this might work for others.
>>>>>>>>>>>>>>>>>>>>> On Wednesday, January 21, 2009 7:55 PM Tim wrote:
>>>>>>>>>>>>>>>>>>>>> I had a similar problem after installing a new DLink router/wireless-N box - Vista home pc worked without problems, XP laptop wouldn't log in and said there was a proxy error.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> When the login dialog box came up, I changed the proxy settings to ' no proxy ' and it works -- thanks
>>>>>>>>>>>>>>>>>>>>>> On Monday, February 15, 2010 10:04 PM David Boyd wrote:
>>>>>>>>>>>>>>>>>>>>>> Hi,
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Have you opened up your internet explorer and checked to see if the internet is actually working? I had to actually open it up and uncheck "work offline" and then reconnect with live sync.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> It will use any setting you have in IE and use that in live sync.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Now all is well.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Hope that helps!
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> -Dave
>>>>>>>>>>>>>>>>>>>>>>> On Sunday, June 20, 2010 7:07 AM Graham Dickinson wrote:
>>>>>>>>>>>>>>>>>>>>>>> I have had the same problem on my Samsung NC10 for weeks now even though Live Sync had been working previously. I unticked automatically detect settings and it cured the problem immediately. Thanks so much.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Graham
>>>>>>>>>>>>>>>>>>>>>>> Submitted via EggHeadCafe - Software Developer Portal of Choice
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Aleksander Berge
>>>>>>>>>>>>>>>>>>>>>>>> On Sunday, August 15, 2010 7:09 PM Colin Ingram wrote:
>>>>>>>>>>>>>>>>>>>>>>>> just for anyone else view this thread. I had this problem and since you can't change any settings if you aren't logged( a bug IMHO) you can't fix bad settings. I just went to C:\users\name\appdata\windows\windows live sync\settings and deleted everything in that folder and I was able to connect. Live sync recongnize my machine as a new computer and I had to reset up all my folders but its working.
>>>>>>>>>>>>>>>>>>>>>>>> Submitted via EggHeadCafe - Software Developer Portal of Choice
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