Can't delete messages
Tom Brown
audible "bonk" and an error message "An unknown error has occurred". I saw
one previous posting that said the only way to delete them is to completely
uninstall WLM and reinstall. Is that true? That seems rather drastic. It
really makes me wonder if this program is ready for prime time.
I have the latest version of WLM (Build 14.0.8064.0206) and XPSP3.
Thanks,
Tom
Gary VanderMolen
AFAIK, the Complete Uninstall/Reinstall Procedure
http://liveunplugged.spaces.live.com/blog/cns!F92775FC46A390CA!226.entry?sa=92835311
is the only way to clear those out.
I have trained myself to ignore the problem for now, because like
you indicate, the fix is way too labor intensive.
--
Gary VanderMolen, MS-MVP (Mail)
"Tom Brown" <NoS...@foo.net> wrote in message news:uCnOLHhn...@TK2MSFTNGP03.phx.gbl...
Tom Brown
that MS has stopped working on bugs for WLM?
Tom
"Gary VanderMolen" <ga...@NoMail.invalid> wrote in message
news:OaaBTThn...@TK2MSFTNGP06.phx.gbl...
Gary VanderMolen
You can submit feedback to Microsoft here:
https://feedback.live.com/default.aspx?productkey=wlmaildesktop
--
Gary VanderMolen, MS-MVP (Mail)
"Tom Brown" <NoS...@foo.net> wrote in message news:up8MXXhn...@TK2MSFTNGP04.phx.gbl...
GbH
> I was just hoping someone would have found a better way. Are we to
> assume that MS has stopped working on bugs for WLM?
No I think they're still generating them!
--
Wisdom and experience come with age, they say, but I wish I could
remember the darn question
skeeter
very simple work around is to highlight all messages in junk folder you want
deleted and drag them into deleted folder. works for me.
--
skeeter
Tom Brown
When I highlight all 12 of the messages and try to drag them to the Deleted
Folder, I get two error message boxes. The first one is the same as when I
try to delete a single message "An unknown error has occurred." Then, when
I close that dialogue box, I see "The selected message(s) could not be
moved" and also "An error has occurred."
Keep trying guys and gals,
Tom
"skeeter" <ske...@spambog.com> wrote in message
news:gor7fg$l66$1...@news.albasani.net...
Peter.R
What type of account is it that you are having this problem with? IMAP? POP3? HTTP?
I have not experienced this problem , but if it was with a POP3 account, I think what I would do first is check the Message Store* to see if the messages are in the corresponding Junk e-mail folder there.
If they are, delete them from the Message Store. Then open WLMail and try again to delete them from the message list.
*Note that Windows Live Mail's Message Store, in its default location, is a hidden folder. So ensure that "Show hidden files and folders" is checked under Folder Options in Windows Explorer...
The default location of Windows Live Mail's Message Store is:
Vista & 7:
%localappdata%\Microsoft\Windows Live Mail
(C:\Users\<User_Name>\AppData\Local\Microsoft\Windows Live Mail)
XP:
%userprofile%\Local Settings\Application Data\Microsoft\Windows Live Mail
(C:\Documents and Settings\<User_Name>\Local Settings\Application Data\Microsoft\Windows Live Mail)
--
Cheers,
Peter.R
(Windows Vista Home Premium with Windows Live Mail 2009 14.0.8064.0206)
"There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare
Tom Brown
I do have a POP3 account but in the message store, I see a Junk E-Mail
folder but it is empty.
In fact, I do have a strange setup and I don't know if it's normal or
abnormal. I have two different Junk-Emails along with two Inbox and Outbox.
One is in the Tom's Email as defined in my POP3 account. The other folders
(along with all my other subfolders) are under Storage Folders but none of
them (Junk, Outbox, Inbox) ever get anything in them.
At any rate, neither of the Junk E-mail folders has anything in it so I
don't know why I should have 12 messages in the Junk E-mail under Tom's
Email that will not delete. But, rather than uninstalling and reinstalling,
I am just resigned to live with it.
Unfortunately, I am having thoughts about dumping WLM altogether and going
with Outlook. Maybe that is their strategy. Just make the free version so
troublesome that people will gladly pay for a replacement.
Tom
"Peter.R" <Pet...@NoMail.invalid> wrote in message
news:eAvDC8Go...@TK2MSFTNGP02.phx.gbl...
Tom Brown
you. But, it will take me a little while to try them and I don't want to
make a mistake and lose a bunch of messages. But, I'm a bit overwhelmed
with other things at the moment.
May I ask how you know all that stuff? Are you an MVP or are you one of the
designers of the program or just a very smart participant on this forum? No
matter, because I really appreciate the input. I'll let you know if any of
them help.
Thanks,
Tom
"Peter.R" <Pet...@NoMail.invalid> wrote in message
news:6BAE6E5A-7930-4FA3...@microsoft.com...
>
> If you have folders under 'Storage folders' in WLMail called 'Inbox',
> 'Outbox', and 'Junk', they are probably folders imported from Outlook
> Express.
>
> You can delete them: In WLMail, right-click on the folder and click on
> 'Delete'.
>
> To remove the phantom Junk e-mail messages, there are several things you
> can try short of a Complete Uninstall/Reinstall (as described at
> http://liveunplugged.spaces.live.com/Blog/cns!F92775FC46A390CA!226.entry)
> that might correct your problem. From simplest to most dramatic, they are:
>
> Backup your entire Message Store before proceeding...
>
> 1. Delete the database file 'Mail.MSMessageStore'* after first ensuring
> that its backup*** is in place.
>
> The backup*** must be in place to avoid a full database recovery. When the
> database file is deleted when its backup is in place, WLMail will replace
> it from the backup when it is next started. If the backup is not in place,
> just leave WLMail open for a few hours and check again later. The backup
> should be in place unless a database compaction has been performed very
> recently.
>
> 2. Compact the database:
>
> To manually compact the database, in WLMail, open WLMail and immediately
> go to Tools->Options...->Advanced [tab]->Maintenance [button]->check the
> option "Compact the database on shutdown every 'n' runs" and change the
> value 'n' to '1'. Then immediately exit WLMail and select "Yes" when asked
> to "Recover unused disk space". Return the value 'n' to your preferred
> number after reopening WLMail.
>
> 3. Replace your Windows Live Mail Message Store**:
>
> First backup/export your accounts (File->Export->Accounts...->Select
> account->Export... [button]->).
>
> Rename your Windows Live Mail Message Store folder to "Windows Live Mail
> (old)".
>
> When WLMail is next started, it will recreate the Message Store folder.
>
> Then import your accounts (Tools->Accounts...->Add... [button]) and
> messages into WLMail.
>
> Then import your messages. Messages can be imported directly from your old
> renamed Message Store by dragging them onto the WLMail interface, or by
> using the File->Import->Messages...->Windows Live Mail option and
> pointing it to your old renamed Message Store folder.
>
> Do not move imported folders, but create new folders and move your
> messages into them. Also, wait for WLMail to complete its indexing of the
> imported messages before beginning to move them.
>
> Note: If any extra spellchecking languages have been installed, or you
> want to re-use your custom dictionary, then you can replace the contents
> of the "Proof" folder within the new Message Store with the contents of
> the "Proof" folder in your old Message Store.
>
> *The database file 'Mail.MSMessageStore' is found in WLMail's Message
> Store**.
>
> **WLMail's Message Store is a directory named 'Windows Live Mail'. The
> path to the Message Store, in its default location involves a hidden
> folder, so ensure that "Show hidden files and folders" is checked under
> Folder Options in Windows Explorer. To find the location of your message
> store, go to Tools->Options...->Advanced [tab]->Maintenance->Store Folder.
>
> The default Message Store locations are:
>
> Vista & 7:
> %localappdata%\Microsoft\Windows Live Mail
> (C:\Users\<Windows user account>\AppData\Local\Microsoft\Windows Live
> Mail)
>
> XP:
> %userprofile%\Local Settings\Application Data\Microsoft\Windows Live Mail
> (C:\Documents and Settings\<windows user account>\Local
> Settings\Application Data\Microsoft\Windows Live Mail)
>
> ***The backup of the database file 'Mail.MSMessageStore' is found within
> the Storage folder in the folder Backup\new. This backup database file is
> also called 'Mail.MSMessageStore'. For a while after compacting the
> database as explained in method 2, the backup of the database file
> "Mail.MSMessageStore" will *not* be in place. When it is *not* in place,
> deleting the database file "Mail.MSMessageStore" within the Message Store
> of WLMail will cause a full database recovery when WLMail is next started.
>
> --
> Cheers,
> Peter.R
> (Windows Vista Home Premium with Windows Live Mail 2009 14.0.8064.0206)
> "There are more things in Heaven and earth, Horatio, than are dreamt of in
> your philosophy." - Shakespeare
>
> "Tom Brown" <NoS...@foo.net> wrote in message
> news:#CZ2nXGp...@TK2MSFTNGP05.phx.gbl...