can't get mail messages
Gary Metzler
I am using the latest version of live mail. For some reason I can't get
logged into my hotmail account. Here is the error message I am getting.
Windows Live Communications Platform
Windows Live Communications Platform has encountered
a problem and needs to close. We are sorry for the
inconvenience.
If you were in the middle of something, the information you were working on
might be lost.
For more information about this error, click here.
Close
Is there any way to get this working again? Thanks,
--
Regards, Gary Metzler
send to: gmtr...@bellsouth.net
http://www.outtasighttravel.com
Msn messenger: gmetzl...@hotmail.com
Skype name: garymetz
...winston
You might try deleting the Contact folder for your Live ID(do not delete the default contact folder)
By any chance do you have mixed versions of Mail, Messenger, PhotoGallery, and/or Movie Maker
- the Live Communications Platform is used by all(see the note in the quoted text below)
It’s a longshot, but if all the above versions are the latest available(no mix/match), you might try reinstalling the Live
Communications Platform using the msi file on this site.
Look in the section titled Secondary Components(scroll down quite a bit)
Installing/uninstalling Windows Live 2009 (Wave 3) QFE applications
http://messengergeek.spaces.live.com/blog/cns!E3785B1281BBDA1!1723.entry
<qp>
Windows Live Communications Platform
Download Installer – Contacts.msi
Windows Live Communications Platform required for Windows Live Messenger, Windows Live Mail, Windows Live Photo Gallery and Windows
Live Movie Maker to access your Live Contacts.
To uninstall Windows Live Communications Platform, click Start, then Run if using XP, then type/paste the following and press
Enter:
msiexec /x {3B4E636E-9D65-4D67-BA61-189800823F52}
Note: The Windows Live Communications Platform component has previously existed in the former beta version for Messenger, Mail,
Photo Gallery and Movie Maker. Unfortunately this component has changed significantly and requires all four products to be the
same version to work with this new version of the Communications Platform. Thus, you cannot “mix and match” with the beta versions
and it’s all or nothing. However ,other applications that don’t use the Communications Platform (like Live Writer) you can happily
update to the new version while keeping your existing beta versions functional.
</qp>
--
...winston
ms-mvp mail
"Gary Metzler" <gmtr...@bellsouth.net> wrote in message news:W7yvl.16518$i9....@bignews7.bellsouth.net...
Gary Metzler
Yes, my mail is available via the web site. I am going to try the other
suggestions you provided. Thanks,
"...winston" <winst...@gmail.com> wrote in message
news:ujoW50np...@TK2MSFTNGP06.phx.gbl...
Gary Metzler
I tried all the suggestions and, I am still having problems with mail and
messenger. I un-installed all the windows live programs and re-installed
them. but, no luck. I see that I have movie maker on my system but, I
can't find a way to delete it properly. It doesn't show up under add
remove. Can you suggest anything else? Thanks,
"...winston" <winst...@gmail.com> wrote in message
news:ujoW50np...@TK2MSFTNGP06.phx.gbl...
...winston
At this point it would be appropriate to start a support ticket with the WLM Team
WLM Support
1. Logon to http://account.live.com using your Windows Live ID, the cut and paste one the following urls to your browsers address
bar, the press the enter key
https://support.live.com/default.aspx?productkey=wlmaildesktop
or
https://support.live.com/eform.aspx?productKey=wlmaildesktop&ct=eformts
2. Click on the first item in the left hand pane FAQ List(e.g. click on How do I install and run WLM for the first time) then allow
that item to load in the right hand pane
3. Look in lower right, click on 'Get more Help', allow that page to load
4. Click on 'Get Support', the e-form will load.
Note..Logging one with your Live ID in step 1 at account.live.com should also ensure that your account's Full name and email
address fields are automatically filled in on the e-form
--
...winston
ms-mvp mail
"Gary Metzler" <gmtr...@bellsouth.net> wrote in message news:dAtEl.27610$i9....@bignews7.bellsouth.net...
Gary Metzler
Tthanks for this information. I will give it a try.
"...winston" <winst...@gmail.com> wrote in message
news:OzGH0qM...@TK2MSFTNGP06.phx.gbl...