Multiple Problems--Possible Corruption of Local Live Program

Ladybullski

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Dec 7, 2009, 10:40:01 AM12/7/09

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Starting about 2 days ago, my onsite program to access Windows Live Hotmail
(which I've used successfully for 9 months) has acted unstably.
Here are the symptoms:
(1) About half the time I start the program, my address book is
missing--i.e. "contacts" show zero. The other half of the time, it does
appear.
(2) In responding to some emails, the enter key doesn't function.
(3) I can't send a message in which I copy-and-pasted some Excel lines. The
send function just hangs up.
(4) When I do have a malfunction, I am sometimes unable to end the "wlmail"
process or end the Live Mail task (by hitting the "end task" soft button) in
Task Manager forcing me to reboot.
My overall guess is that my local program has been corrupted. If so, I do I
fix this without losing my thousands of locally stored emails and my address
book (i.e. contact list?

Colin Brown WLMVP

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Dec 7, 2009, 10:55:34 AM12/7/09

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You can just un-install and re-install the program and it won't lose your
emails.
Before you un-install you may want to export your accounts (as you will need
to set these back up again after a re-install). Just do File/Export/Accounts
then after you re-install do File/Import/Accounts and everything (including
your already saved emails) will sync back up again.

Colin Brown
WL MVP

"Ladybullski" <Ladyb...@discussions.microsoft.com> wrote in message
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Ladybullski

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Dec 7, 2009, 11:55:01 AM12/7/09

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How do I re-install? Pls be very specific.

slk759

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Dec 7, 2009, 1:16:55 PM12/7/09

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Before you uninstall, look at the Help - About Windows Live Mail. What
version do you have? Since you've been using it for 9 months you may have
an older version. The latest is Build 14.0.8089.0726. If you have anything
less than that, you can just re-install that newer version overtop. Go to
http://download.live.com You should copy all of your account setups before
any installation though as it will clear those out (Tools - Accounts - copy
each account's Properties - each tab).

"Ladybullski" <Ladyb...@discussions.microsoft.com> wrote in message

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...winston

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Dec 7, 2009, 3:43:38 PM12/7/09

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While one can copy and paste the contents of each account's property tabs it is not necessary.
Export the accounts to an *.iaf file, then import if necessary.

--
...winston
ms-mvp mail

"slk759" <slk...@nowhere.com> wrote in message news:O$6V3l2dK...@TK2MSFTNGP06.phx.gbl...

slk759

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Dec 7, 2009, 4:22:59 PM12/7/09

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Yes, I was just offering a skill-appropriate solution - not knowing the OP's
technical ability . . . .

"...winston" <winst...@gmail.com> wrote in message
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Gary VanderMolen (MVP)

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Dec 7, 2009, 11:54:37 PM12/7/09

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If you already have the latest version of Windows Live Mail, you
will need to do the "Complete Uninstall/Reinstall":
http://liveunplugged.spaces.live.com/blog/cns!F92775FC46A390CA!226.entry?wa=wsignin1.0&sa=262884199

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen

"Ladybullski" <Ladyb...@discussions.microsoft.com> wrote in message news:03CF7677-BD09-4F36...@microsoft.com...

...winston

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Dec 8, 2009, 2:02:52 AM12/8/09

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I usually try to suggest the method that requires the least amount of effort especially when multiple cut and pastes would be
involved for multiple accounts.

--
...winston
ms-mvp mail

"slk759" <slk...@nowhere.com> wrote in message news:#KIp1N4d...@TK2MSFTNGP05.phx.gbl...