The following are your available options for obtaining support, cancelling and/or closing an account.
1. Hotmail Support
Hotmail Online Solutions Center
- requires creation of a username/pw that will also be linked to a Live ID (a Hotmail account is a Live ID)
- Live ID username is **Not** visible to the public
- Do **Not** use the same password for the Solution Center Account that's used for your Live ID
FAQS
http://windowslivehelp.com/help.aspx
Home Page
http://windowslivehelp.com/Default.aspx
Solutions for Common Problems
http://windowslivehelp.com/solutions/
Account Problems
http://windowslivehelp.com/solutions/accounts/default.aspx
Hotmail Community Forums
http://windowslivehelp.com/community/Default.aspx
2. Windows Live ID Support
https://support.live.com/eform.aspx?productKey=wlid&ct=eformts
a. Scroll to and click on 'How can I reset my password' or click any item in the Faq list
b. Look in the lower right and click on the option 'Get More Help'
c. Wait till the page loads, then click on 'Get Support'
- the eform should now load
3. Reset Password
https://account.live.com/ResetPassword.aspx?
4 Close A Hotmail account
http://mail.live.com/default.aspx?rru=accountclose&wa=wsignin1.0
- login with the username/pw, then click close
5. Cancel a Live ID
Go to account.live.com to cancel the Live ID
cf. http://windowslivehelp.com/community/p/13031/51654.aspx#51654
Note: if pursuing 4 and 5, 4 must be done before 5 or the process will fail.
--
...winston
ms-mvp mail
"lama" <la...@discussions.microsoft.com> wrote in message news:6D54EB47-D740-4963...@microsoft.com...