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WHAT THE HELL HAVE THEY DONE TO HOTMAIL?????

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Old Redneck

unread,
Apr 10, 2009, 12:20:16 AM4/10/09
to
My wife and I have a Hotmail account that we have used for five years.

Tonight when I tried to login, I got the following notice:

-- QUOTE

You don't have an inbox ...yet

Sign up for Windows Live Hotmail and get a free, customizable inbox with
lots of storage and great security.
Note: Whether you use Hotmail or not, you can always go to your contact
list.
-- END QUOTE


WHAT IN THE HELL HAVE THEY DONE NOW??

I don't want any Messenger or Friends List or any of that other shit -- I
just want my regular Hotmail account back --now.

And, as usual, there's no way to contact whoever it is that screws up
Hotmail.

What can I do short of driving to Redmond, CA, and shooting someone???

You don't have an inbox...yet
Sign up for Windows Live Hotmail and get a free, customizable inbox with
lots of storage and great security.

Note: Whether you use Hotmail or not, you can always go to your contact
list.


Old Redneck

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Apr 10, 2009, 12:25:29 AM4/10/09
to

"Old Redneck" <an...@moose.net> wrote in message
news:grmhe...@news1.newsguy.com...

AND NOW IT'S WORSE.

I have two other Hotmail accounts that are linked to my websites. I tried
to login to them and got the same message.

What the hell has happened to Hotmail?????? I used all three of these
accounts about four hours ago and now I can't log in.

When I try to login, I get this message:

-- quote


You don't have an inbox ...yet

Sign up for Windows Live Hotmail and get a free, customizable inbox with
lots of storage and great security.

Note: Whether you use Hotmail or not, you can always go to your contact
list.

-- end quote

Icon Iconoclast

unread,
Apr 10, 2009, 12:40:53 AM4/10/09
to
Man, Even I am getting exactly the same message! What the hell is Microsoft
doing? Today isn't even April 1st! My Hotmail account was working fine until
last night. This morning I'm not able to access my Inbox and getting the
message -


"You don't have an inbox...yet
Sign up for Windows Live Hotmail and get a free, customizable inbox with
lots of storage and great security.
Note: Whether you use Hotmail or not, you can always go to your contact
list."

I am getting really annoyed.

Navyguy

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Apr 10, 2009, 1:21:51 AM4/10/09
to
On Apr 9, 9:25 pm, "Old Redneck" <a...@moose.net> wrote:
> "Old Redneck" <a...@moose.net> wrote in message
> -- end quote- Hide quoted text -
>
> - Show quoted text -

I'm with you guys, I'm getting so sick of Microsoft screwing things up
for everyone.


Robert

Gary VanderMolen

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Apr 10, 2009, 2:35:05 AM4/10/09
to
This is not a Hotmail help forum. According to the announcement at the
Hotmail Help forum, http://windowslivehelp.com
the Hotmail service interruption ended about one hour ago.

--
Gary VanderMolen, MS-MVP (Mail)


"Roy" <R...@discussions.microsoft.com> wrote in message news:6B7E4DEF-3118-4FC9...@microsoft.com...
> The same thing is happening to me!

Gary VanderMolen

unread,
Apr 10, 2009, 2:35:50 AM4/10/09
to
This is not a Hotmail help forum. According to the announcement at the
Hotmail Help forum, http://windowslivehelp.com
the Hotmail service interruption ended about one hour ago.

--
Gary VanderMolen, MS-MVP (Mail)


"Please Help" <Please He...@discussions.microsoft.com> wrote in message news:4CDF5E70-1EA3-4A90...@microsoft.com...
> As of this evening, I can no longer access my hotmail account. It tells me
> to sign up for Windows Live Hotmail and get a free customizable inbox..." I
> am desperate for my hotmail account as I have a pending business transaction
> & I am desperate to communicate with my customer. Please restore my account
> a soon as possible.

Gary VanderMolen

unread,
Apr 10, 2009, 2:35:23 AM4/10/09
to
This is not a Hotmail help forum. According to the announcement at the
Hotmail Help forum, http://windowslivehelp.com
the Hotmail service interruption ended about one hour ago.

--
Gary VanderMolen, MS-MVP (Mail)


"No Hotmail In Toronto, Canada :(" <No Hotmail In Toronto, Canada :(@discussions.microsoft.com> wrote in message news:50A324CD-F20F-45BF...@microsoft.com...


> Man, Even I am getting exactly the same message! What the hell is Microsoft

> ME TOO!!!
>
> My Hotmail account was working fine until about midnight April 10th
> As of this evening, I'm not able to access my Inbox and getting the
> message below:


>
>
> "You don't have an inbox...yet
> Sign up for Windows Live Hotmail and get a free, customizable inbox with
> lots of storage and great security.
> Note: Whether you use Hotmail or not, you can always go to your contact
> list."
>
>

> This is so strange. Can someone let me know if their problem was solved????
> Thanks! At least I am glad to see I didn't accidentally delete messages and I
> am hopeful this will be fixed soon.

t-4-2

unread,
Apr 10, 2009, 3:01:28 AM4/10/09
to
Not so, Gary.
I managed to get a new Windows ID X...@hotmail.com, but I cannot login
except the vey first time. All that I had been doing was staring at the
blank window after I signed in. I tried to shut it down, and it took a few
clickings to do so. The red X was not able to close the window.
t-4-2

"Gary VanderMolen" <ga...@NoMail.invalid> wrote in message
news:u5SpWaau...@TK2MSFTNGP06.phx.gbl...

...winston

unread,
Apr 10, 2009, 3:33:00 AM4/10/09
to
Gary,
I'm going to disagree on this one..

Since WLM includes a link to one's profile and account, and that site provides a link to Hotmail..it just as applicable in this
forum as it is in public.internet.mail and public.msn.discussion.

I'm sure you've read the message, though based on some post times and emails, not all accounts(including one of mine) have access
restored, but the content of the message(restored access or not) alleviates some of the unknown for all users regardless of email
client.

Posted earlier today at windowslivehelp.com
<qp>
Hotmail and Windows Live ID experienced a service disruption starting at 8:44 PM (PST), which ended at 10:15 PM (PST), and during
this disruption you may have been told your inbox did not exist. This was incorrect messaging. Your inbox, contacts and Live ID are
all intact. We're all Hotmail customers, so we appreciate how frustrating this experience was. Thanks for your understanding. If
you're still getting errors, please close out all browsers and sign in again.
</qp>

--
...winston
ms-mvp mail

"Gary VanderMolen" <ga...@NoMail.invalid> wrote in message news:uMiG8Zau...@TK2MSFTNGP03.phx.gbl...

...winston

unread,
Apr 10, 2009, 4:14:49 AM4/10/09
to
See the notice in the thread titled
Hotmail Service Disruption - Notice

And note, that some sign on issues linger
See Update item in this link
http://windowslivewire.spaces.live.com/Blog/cns!2F7EB29B42641D59!38224.entry?sa=386972261

--
...winston
ms-mvp mail

"t-4-2" <dhu...@cogeco.ca> wrote in message news:#g$RuoauJ...@TK2MSFTNGP04.phx.gbl...

...winston

unread,
Apr 10, 2009, 4:15:54 AM4/10/09
to
Sign in issues continued(and acknowledged) to linger later..

http://windowslivewire.spaces.live.com/Blog/cns!2F7EB29B42641D59!38224.entry?sa=386972261

--
...winston
ms-mvp mail

"Gary VanderMolen" <ga...@NoMail.invalid> wrote in message news:OBmxGaau...@TK2MSFTNGP03.phx.gbl...

t-4-2

unread,
Apr 10, 2009, 10:48:22 AM4/10/09
to
Winston,
I've read what's in the link. *** I still cannot sign in on my hotmail.***
t-4-2

"...winston" <winst...@gmail.com> wrote in message
news:ebWe7Sbu...@TK2MSFTNGP05.phx.gbl...

...winston

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Apr 10, 2009, 2:06:28 PM4/10/09
to
http://windowslivehelp.com


--
...winston
ms-mvp mail

"t-4-2" <dhu...@cogeco.ca> wrote in message news:uUvAoteu...@TK2MSFTNGP05.phx.gbl...

Gary VanderMolen

unread,
Apr 10, 2009, 3:29:41 PM4/10/09
to
Philosophically, I don't agree.
If we allow this newsgroup to be overrun with Hotmail-specific issues,
then the WLM-specific posts will become proverbial needles in a haystack,
and folks looking for answers to WLM issues will become confused, frustrated
and discouraged. It's not like the Hotmail users don't have their own help sites.

--
Gary VanderMolen, MS-MVP (Mail)


"...winston" <winst...@gmail.com> wrote in message news:%23K$za6auJ...@TK2MSFTNGP06.phx.gbl...

Gary VanderMolen

unread,
Apr 10, 2009, 3:41:52 PM4/10/09
to
Which also appears to say that as of 11:25 PM PST (last night), all Hotmail
services were back to normal.
Good to see they referenced http://www.windowslivehelp.com as the first source
of help. I prefer not to see this newsgroup diluted with Hotmail-specific issues.

--
Gary VanderMolen, MS-MVP (Mail)


"...winston" <winst...@gmail.com> wrote in message news:%23o1t7Sb...@TK2MSFTNGP05.phx.gbl...

Gary VanderMolen

unread,
Apr 10, 2009, 3:48:28 PM4/10/09
to
According to the advice offered at
http://windowslivewire.spaces.live.com/Blog/cns!2F7EB29B42641D59!38224.entry
those who continue to have problems with Hotmail accounts should first consult
http://windowslivehelp.com
and if that doesn't have the answer you need, escalate to
https://support.live.com/eform.aspx?productKey=wlmail&ct=eformts
Interestingly, when I go there, it redirects automatically to the windowslivehelp.com site.

--
Gary VanderMolen, MS-MVP (Mail)


"t-4-2" <dhu...@cogeco.ca> wrote in message news:%23g$RuoauJ...@TK2MSFTNGP04.phx.gbl...

Gary VanderMolen

unread,
Apr 10, 2009, 4:11:39 PM4/10/09
to
Supposedly, most of the Hotmail service interruption was fixed by
11:25PM PST last night. In the future, please go to http://www.windowslivehelp.com
for Hotmail help.

--
Gary VanderMolen, MS-MVP (Mail)


"phlyer" <phl...@discussions.microsoft.com> wrote in message news:BA402338-8164-42ED...@microsoft.com...
> Same here, no inbox, I guess I have to give up on Microsoft, take the
> punishment of switching email services and go with GMail!

pacinitaly

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Apr 10, 2009, 4:23:16 PM4/10/09
to

as of 4/10/09 @ 16:21 est
I'm able to access my hotmail acct


--
pacinitaly

ASCII stupid question, Get A Stupid ANSI

t-4-2

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Apr 10, 2009, 4:35:24 PM4/10/09
to
So do I.
t-4-2

"pacinitaly" <gu...@unknown-email.com> wrote in message
news:22a9feb83bdf7e64...@nntp-gateway.com...

Gary VanderMolen

unread,
Apr 10, 2009, 4:47:10 PM4/10/09
to
Supposedly, most of the Hotmail service interruption was fixed by
11:25PM PST last night. In the future, please go to
http://www.windowslivehelp.com for Hotmail help.

--
Gary VanderMolen, MS-MVP (Mail)


"Icon Iconoclast" <icon_ic...@h-o-t-m-a-i-l.com> wrote in message news:uCnBWaZ...@TK2MSFTNGP03.phx.gbl...

Ron Sommer

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Apr 10, 2009, 7:19:54 PM4/10/09
to
The Hotmail users have the option of checking their email using their
browser.
I don't see that it is an issue for this newsgroup unless their browser
access works, but access with WLM doesn't work.
--
Ronald Sommer

"Gary VanderMolen" <ga...@NoMail.invalid> wrote in message

news:eDXHLOhu...@TK2MSFTNGP02.phx.gbl...

...winston

unread,
Apr 11, 2009, 4:35:06 AM4/11/09
to
Gary,
I understand your reasoning..
My preference, and consistent with answering Hotmail/MSn question for almost 14 yrs in these and prior(now defunct)msft forums..
- If the question can be answered with the same level of information and avoid sending someone elsewhere for the same content,
I'll probably answer it and if necessary within that same response redirect them to the correct location.

If Msft would have better foresight in reuse/rebrand/regurgitating names then folks might have a better chance of finding the right
location.

To many in the public and its been the same for years the following will always equate for someone.
MSN=Hotmail=MSN Hotmail=Windows Live Mail=Windows Live Mail Desktop=Windows Live Hotmail=Windows Live Mail

I am also convinced that on some topics, some of us, due to our knowledge base, can do a better job than the difficult to negotiate
Hotmail Solution Center. If you read some of my responses in the Solution Center, you'll find they are mostly corrections to
existing....ie..it might be the right place, but not the most accurate(at this time).

--
...winston
ms-mvp mail

"Gary VanderMolen" <ga...@NoMail.invalid> wrote in message news:eDXHLOhu...@TK2MSFTNGP02.phx.gbl...

...winston

unread,
Apr 11, 2009, 4:54:55 AM4/11/09
to
Gary,

That e-form link/url started redirecting to the Windows Live Hotmail Solution Center shortly the web site went public.

The only valid e-form support for Hotmail is for Hotmail Plus accounts

Hotmail Plus Support
https://support.live.com/default.aspx?productkey=wlmailplus
- A Hotmail Plus(subscription/fee-based) account is entitled to Chat, Email and Phone Support
Once signed in with valid 'Hotmail Plus' Live ID, the following two categories and options will be available.
1. Customer Service(Interactive Chat, Email Support, Phone Support)
2. Technical Support(Email)

Clicking E-mail will load an unique e-form for Customer Service or Technical Support.


Feel free to save the above for Hotmail Plus support or redirect folks to this link with step by step instructions

October 24
How To Access Support for a Hotmail Plus account
http://liveunplugged.spaces.live.com/Blog/cns!F92775FC46A390CA!341.entry


--
...winston
ms-mvp mail

"Gary VanderMolen" <ga...@NoMail.invalid> wrote in message news:uX6CRVhu...@TK2MSFTNGP03.phx.gbl...

Ildhund

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Apr 12, 2009, 1:45:04 PM4/12/09
to
"...winston" <winst...@gmail.com> wrote in message
news:uE#kcNouJ...@TK2MSFTNGP06.phx.gbl...
...

> To many in the public and its been the same for years the
> following will always equate for someone.
> MSN=Hotmail=MSN Hotmail=Windows Live Mail=Windows Live Mail
> Desktop=Windows Live Hotmail=Windows Live Mail

You forgot a couple, Winston: =MSN Messenger=Windows Live Messenger.
How often do you hear 'I caught her on MSN today' or similar?
--
Noel

...?@discussions.microsoft.com Ask ...?

unread,
May 1, 2009, 9:38:01 AM5/1/09
to
Man, Even I am getting exactly the same message! What the hell is Microsoft
ME TOO!!!

My Hotmail account was working fine until about midnight April 10th

As of this evening, I'm not able to access my Inbox and getting the
message below:


"You don't have an inbox...yet
Sign up for Windows Live Hotmail and get a free, customizable inbox with
lots of storage and great security.
Note: Whether you use Hotmail or not, you can always go to your contact
list."

Ask ...?

unread,
May 1, 2009, 10:18:01 AM5/1/09
to
Hi !
My email dont'working in inbox I don't wrong ,text when open email is there
:Languages detusch ?

Zugriffsfehler beim Anmelden

Konto geschlossen. Zugriff verweigert.

Ihr Konto wurde wegen des Verdachts eines Verstoßes gegen die
Nutzungsbedingungen geschlossen. Wenn Sie Ihr Konto erneut einrichten
möchten, gehen Sie so vor:
1. Klicken Sie auf den Link, und füllen Sie das Formular aus. Geben Sie
Ihren Namen, eine E-Mail-Adresse und den Namen des geschlossenen Kontos an.

2. Geben Sie an, dass Sie ein Problem mit der Verbindung/Anmeldung haben.

3. Wählen Sie im nächsten Feld den Eintrag "Konto geschlossen. Zugriff
verweigert." aus.

4. Beantworten Sie die beiden Fratgen mit einem roten Sternchen (diese
Felder müssen ausgefüllt werden), und klicken Sie auf "Absenden".

Ihr Konto wird überprüft, und Sie werden innerhalb von 24 Stunden
informiert, ob Ihr Konto eingerichtet wurde. Senden Sie NICHT mehrere
Tickets, da dadurch die Bearbeitung des ursprünglichen Tickets verzögert
wird.

Anfrage zum Wiedereinrichten des Kontos senden


Dave

unread,
May 1, 2009, 10:41:17 AM5/1/09
to
This group is for the Windows Live Mail program.
For help with Hotmail accounts, you will have to go to
http://windowslivehelp.com
and search for your problem and ask for help.

--
Windows 7 beta
http://get.live.com/wlmail/overview
http://download.live.com/wlmail


"Ask ...?" <Ask ...?@discussions.microsoft.com> wrote in message
news:3E5C8209-23DD-4034...@microsoft.com...

...winston

unread,
May 1, 2009, 8:19:46 PM5/1/09
to
Assuming you have Hotmail account and not a third party email account registered as a Live ID(they don't have a Hotmail inbox)

Close WLM, then using IE logon to mail.live.com, if prompted enter the string of characters for validation, verify that you can
access your online mailbox, close IE.
Open WLM, sign on to Windows Live with that same Live ID, then retest..

If it still fails...contact Hotmail Support and/or Live ID support.

Hotmail Support
Hotmail Online Solutions Center
- requires creation of a username/pw that will also be linked to a Live ID
- Live ID username is **Not** visible to the public
- Do **Not** use the same password for the Solution Center Account that's used for your Live ID
FAQS
http://windowslivehelp.com/help.aspx
Home Page
http://windowslivehelp.com/Default.aspx
Solutions for Common Problems
http://windowslivehelp.com/solutions/
Hotmail Community Forums
http://windowslivehelp.com/community/Default.aspx

Hotmail Plus Support
https://support.live.com/default.aspx?productkey=wlmailplus

- A Hotmail Plus(subscription/fee-based) account is entitled to:
Customer Service: Chat, Email and Phone Support
Technical Support: Email
or
https://support.live.com/default.aspx?mkt=en-us&productkey=wlmailplus&wa=wsignin1.0
- signon and select from the options menu
or
https://support.live.com/signin.aspx?productKey=wlmailplus
- click on 'Sign In', enter full username/password, select from the options menu

Windows Live ID Support
https://support.live.com/eform.aspx?productKey=wlid&ct=eformts
-Note: Some have had issues with the above link redirecting to the Help rather than the
e-form for support, if so....use the following link and procedure to access the e-form:
https://account.live.com/helpcentral.aspx?mkt=en-us&lc=1033
1. Scroll to and click on 'How can I reset my password' or click any item in the Faq list
2. Look in the lower right and click on the option 'Get More Help'
3. Wait till the page loads, then click on 'Get Support'
- the eform should now load


--
...winston
ms-mvp mail

"Ask ...?" <Ask ...?@discussions.microsoft.com> wrote in message news:3E5C8209-23DD-4034...@microsoft.com...

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