Windows Live error ID: 0x800ccc0e
NDS
my email address (POP3 and SMTP, etc.) but did not correct the problem.
Following is the error I get:
The connection to the server has failed
Server SMTP.west.cox.net
Windows live mail error ID: 0x800CCC0E
Protocol SMTP
Port 25
Security (SSL) No
Socket Error 10013
Thank you,
Bruce Hagen
account did work before:
Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs, slows down sending and receiving,
and causes a multitude of problems such as time-outs, account setting
changes and has even been responsible for loss of messages. Your
up-to-date A/V program will continue to protect you sufficiently. For
more, see:
http://www.oehelp.com/OETips.aspx#3
Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
Note that for some AV programs, it may be necessary to uninstall the
program and reinstall in Custom Mode and uncheck e-mail scanning when the
option arises.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA
"NDS" <N...@discussions.microsoft.com> wrote in message
news:CAABBF97-ADBF-4B18...@microsoft.com...
Gary VanderMolen [MVP]
Are you using a laptop away from home?
--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP program: http://mvp.support.microsoft.com
"NDS" <N...@discussions.microsoft.com> wrote in message news:CAABBF97-ADBF-4B18...@microsoft.com...
Victoria
My first post, so I hope I'm not hijacking a thread. I've been having
problems with my WLM the last 2 days when I've been using my laptop away from
home! I've spent hours searching for fixes for the error messages I'm
getting, with no luck. WLM has been working perfectly since I installed it 3
months ago, until the last 2 days. I noticed your response....could there be
a problem with me accessing WLM with my laptop away from home?
Thanks in advance,
Susan
"Gary VanderMolen [MVP]" wrote:
> .
>
Michael Santovec
In Outlook Express/Vista Windows Mail/Windows Live Mail SMTP
Authentication is specified at Tools (ALT+T), Accounts, Mail,
Properties, Servers, Outgoing Mail Server, My Server Requires
Authentication. Specify port and/or SSL on the Advanced tab.
--
Mike - http://TechHelp.Santovec.us
"NDS" <N...@discussions.microsoft.com> wrote in message
news:CAABBF97-ADBF-4B18...@microsoft.com...
Michael Santovec
server to reduce spam.
When trying to use your ISP's SMTP server when you are connecting via
another ISP, you may need special settings. And in some cases, it's not
possible at all.
What SMTP mail server are you attempting to use and what error message
are you getting?
Many ISPs block access to other SMTP mail servers while connected via
them. (They block TCP/IP port 25 except to their own SMTP mail server.)
Some of these ISPs will make exceptions if you present a compelling
reason to do this. The error messages may indicate network is
unreachable, access denied, or timeout errors (socket errors 10051,
10061 and 10060.) Another workaround for this is to use the SMTP mail
server of the service that you connect via, but leave your other
settings the same. In some cases you can use Port 465 (usually requires
SSL) or 587 rather than port 25 (specify in OE/WLM at Tools (ALT+T),
Accounts, Mail, Properties, Advanced). Your ISP is more likely to allow
this port. The SMTP mail server has to support this port. Port 587
usually requires SMTP Authentication. In OE/WLM this is specified in
Tools (ALT+T), Accounts, Mail, Properties, Servers, Outgoing Mail
Server, My Server Requires Authentication.
--
Mike - http://TechHelp.Santovec.us
"Victoria" <Vict...@discussions.microsoft.com> wrote in message
news:2C056978-2042-4E67...@microsoft.com...
Victoria
I am using Shaw mail and the error messages vary. This is the one I got
most often today:
An unknown error has occurred.
Subject 'coupon sites near bottom'
Server Error: 421
Server Response: 421 Cannot connect to SMTP server 64.59.128.135
(64.59.128.135:25), connect error 10060
Server: 'shawmail.gv.shawcable.net'
Windows Live Mail Error ID: 0x800CCC67
Protocol: SMTP
Port: 25
Secure(SSL): No
My only email program is WLM. (Running Windows 7 on my laptop.)
"Michael Santovec" wrote:
> .
>
Gary VanderMolen [MVP]
moment you got that error message? Shaw will only let you connect to
their SMTP server if your Internet connection is from the Shaw network.
Try this workaround:
Make sure you have send authentication enabled.
Go to Tools, Accounts, select that account, Properties, Servers.
Enable the "My server requires authentication" option.
Then click the Advanced tab and change port 25 to 587. Try sending.
If you then get a different error message, post it here.
--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP program: http://mvp.support.microsoft.com
"Victoria" <Vict...@discussions.microsoft.com> wrote in message news:12E4C24F-DA05-4E16...@microsoft.com...
Victoria
I am accessing Rogers for an Internet connection, so maybe Shaw is the
problem here?
I just changed port 25 to port 587, opened WLM and tried to send. Got this
message:
An unknown error has occurred.
Subject 'coupon sites near bottom'
Server Error: 421
Server Response: 421 Cannot connect to SMTP server 24.71.223.43
(24.71.223.43:25), connect error 10060
Server: 'shawmail.gv.shawcable.net'
Windows Live Mail Error ID: 0x800CCC67
Protocol: SMTP
Port: 587
Secure(SSL): No
"Gary VanderMolen [MVP]" wrote:
> .
>
Gary VanderMolen [MVP]
SMTP connections from outside (non-Shaw) networks. Your best
solution is to change the SMTP server in Windows Mail to one
belonging to Rogers. Proceed as follows:
1. In Windows Mail go to Tools, Accounts, select your Shaw mail account,
click Properties, Servers. Change the name of the outgoing (SMTP)
server to smtp.broadband.rogers.com. Do not change the incoming server.
Also, make sure that "My server requires authentication" is checked.
Click the adjacent "Settings" button. Select "Log on using", then enter
your Rogers email address, and the associated password.
2. Go to the Advanced tab and (if not already done) change the port
number for the outgoing (SMTP) server to 587. Do not enable the
SSL options and don't change any receive settings. Click OK.
Try sending.
--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP program: http://mvp.support.microsoft.com
"Victoria" <Vict...@discussions.microsoft.com> wrote in message news:9ACBD7AE-B8E0-4F3E...@microsoft.com...
Michael Santovec
(64.59.128.135:25), connect error 10060
suggests that your anti-virus software is scanning outgoing mail and may
be complicating things.
As long as your anti-virus software is set to scan files as they are
opened, scanning e-mail as it downloads or sends is unnecessary and
prone to problems.
With some anti-virus (and anti-spam) programs, simply disabling the
e-mail scanning function doesn't really disable it. It simply tells the
program not to flag any messages. It still processes all the messages
and may still cause send/receive failures. What you may need to do is
uninstall the anti-virus program, then reinstall it using a custom
install option and unselect the e-mail scanning component for
installation.
--
Mike - http://TechHelp.Santovec.us
"Victoria" <Vict...@discussions.microsoft.com> wrote in message
news:12E4C24F-DA05-4E16...@microsoft.com...
Victoria
Thanks for your reply-again!
Just a quick question: where you said "Select "Log on using", then enter
your Rogers email address, and the associated password", just double
checking that you meant Rogers and not Shaw?
I've changed the port number to 587 and changed the outgoing SMTP server to
Rogers.
"Gary VanderMolen [MVP]" wrote:
> .
>
Gary VanderMolen [MVP]
for the Rogers SMTP server.
If you get a different error message after making the changes I suggested,
post the new error message here.
--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP program: http://mvp.support.microsoft.com
"Victoria" <Vict...@discussions.microsoft.com> wrote in message news:19AD0A57-1EAC-4BED...@microsoft.com...
Victoria
The message could not be sent because the server rejected the sender's
e-mail address. The sender's e-mail address was 'gamma...@shaw.ca'.
Subject 'coupon sites near bottom'
Server Error: 553
Server Response: 553 From address not verified - see
http://www.rogershelp.com/verify-email
Server: 'smtp.broadband.rogers.com'
Windows Live Mail Error ID: 0x800CCC78
Protocol: SMTP
Port: 587
Secure(SSL): No
Unfortunately, my daughter and her hubby are away (it's their Rogers
account) so I can't easily find out if I have the right Rogers password (I
just have the one to her email account). We may be at an impasse.
But I really appreciate all your help!
"Gary VanderMolen [MVP]" wrote:
> .
>
Gary VanderMolen [MVP]
The Rogers.com server is one of those fussy ones that will not let you
send if your 'From' address is not @rogers.com. The only workaround
is to verify to Rogers that you own that @shaw.ca email address.
You can do so by going to http://www.rogershelp.com/verify-email
and completing the requirements. If you don't want to bother doing
all that, your only other option is to use Shaw webmail for sending:
https://webmail.shaw.ca
It is unfortunate that you have to deal with two antiquated providers,
Shaw and Rogers, who make no provision for travelers.
--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP program: http://mvp.support.microsoft.com
"Victoria" <Vict...@discussions.microsoft.com> wrote in message news:E51C91F0-8E7D-4A7C...@microsoft.com...
Victoria
will use the Shaw webmail.
"Gary VanderMolen [MVP]" wrote:
> .
>
Gary VanderMolen [MVP]
You're very welcome, Victoria. Glad to have helped some.
--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP program: http://mvp.support.microsoft.com
"Victoria" <Vict...@discussions.microsoft.com> wrote in message news:792C597A-2962-4AB3...@microsoft.com...
Victoria
done the trick! Again, thank you-you've made my life so much easier.
"Gary VanderMolen [MVP]" wrote:
> .
>
Gary VanderMolen [MVP]
--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP program: http://mvp.support.microsoft.com
"Victoria" <Vict...@discussions.microsoft.com> wrote in message news:3B7FF822-EF5F-48D7...@microsoft.com...