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Tedd Riggs
PDA Square Content Developer
www.pdasquare.com
"Virgil" <oldf...@earthlink.net> wrote in message
news:%23khnaBB...@TK2MSFTNGP10.phx.gbl...
Thanks, Tedd, I'll try that, thanks.
Virgil
> finally got a EarthLink person to tell him to go to Internet Tools
> and delete all cookies, all offline saved webs and history.
That sounds like a placebo to me--give the user something to do
so the call can be ended. The only thing remotely relevant to newsgroups
in that list is the TIF but that only becomes a factor once you have
something to read.
That's much further along in processing than the symptom indicates.
My guess would be that the server timeout isn't set long enough.
(Tools, Accounts, News, Properties, Advanced tab)
If that's not it I would turn on troubleshooting logging for News
(Alt-T,O,Ctrl-Backtab,w) and try to see what is going on that way.
You could also simulate the connection using telnet to port 119
and see if something strange wasn't occurring that the log wasn't
showing.
Good luck
Robert Aldwinckle
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"Tedd Riggs" <T_Riggs@MSN,C0M> wrote in message
news:ehKx2HB6...@TK2MSFTNGP11.phx.gbl...
Timeout was set to 1 min., I increased to 2 min., no difference.
I forgot to mention before, I have the "Remember password" checked, but
still keeps coming back asking for it.
I turned on the news logging, but where do I find the log to check? Also
don't know how to use telnet 119, I am pretty much a novice of computers.
Virgil
This is a FAQ which I can't remember the standard reply to.
I'll let you find the answer e.g. on Tom Koch's tomsterdam site
or wait for someone else to reply to you.
> I turned on the news logging, but where do I find the log to check?
If you have folder icons in the Outlook bar (e.g. Outbox)
the simplest way to find it would be to right-click Properties, Tab, Ctrl-c
Then open a Notepad window, and get its Open dialog
(e.g. either Ctrl-o or Alt-F,O depending on your OS)
Then paste that path and filename into the File name: field
back up over the Outbox.dbx filename (e.g.)
and overtype it with *.log (in XP AutoComplete simplifies this)
Press Enter and you should see a list of *.log files in your
Message Store folder. Choose the one which has the same name
as the news account that you are diagnosing. That should open
the trace in the Notepad window.
Note: I not familiar with your OS so I don't know how many of the above
UI features that I am exploiting are available to you. So if the above instructions don't work exactly as described you may have to
improvise.
I think that I have given the essential clues that you will need:
* the log has an extension of .log,
* is named for your news account
* and is kept in your Message Store folder.
> Also don't know how to use telnet 119, I am pretty much
> a novice of computers.
I'm not sure if your OS has telnet. I'm only aware of it for NTx.
All we do there is open a command window and enter:
telnet smtp.server.name 119
If you have HyperTerminal you may find that you can use it instead.
I'm not very clear on the details for using it that way but there is a help
file which should give you some clues.
Hmm... it's doable but a bit arcane. The trick is to use the dropdown
Connect Using: box and select TCP/IP (Winsock). Then you get a
dialog box where you can enter the smtp.server.name and NNTP port
number.
It's horrible trying to input something using that but at least you should
be able to see the prompt which is all that we are after here.
Good luck
Robert
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Ok. Thanks. Actually I wasn't using HyperTerminal.
I was just trying to find a tool that most users might have
and be able to use for diagnostics.
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"Konstantin" <kostia_...@mail.ru> wrote in message
news:e2e760ab.04020...@posting.google.com...