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Newsgroup problem with OE6

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Virgil

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Jan 31, 2004, 10:36:56 AM1/31/04
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Something has happened so that I cannot download newsgroups from news.east.earthlink.net. It starts like it's going to work, but keeps coming back asking for name/password when I know they are right.
I have windows ME, IE6 &OE6. No problem with email,
and MS newsgroups  load ok.
I tried help from earthlink but their suggestions did not help.
Virgil
 

Tedd Riggs

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Jan 31, 2004, 10:47:23 AM1/31/04
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Virgil,
I am no EarthLike Guru by far, but my Dad has it and over the last 4 weeks
has had the same problem at times. He finally got a EarthLink person to tell
him to go to Internet Tools and delete all cookies, all offline saved webs
and history. This seemed to wok fine for about a week and now every couple
of days he gets the same message you do and then it just goes away. No real
logic for it.

--
Tedd Riggs
PDA Square Content Developer
www.pdasquare.com


"Virgil" <oldf...@earthlink.net> wrote in message
news:%23khnaBB...@TK2MSFTNGP10.phx.gbl...

Virgil

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Feb 1, 2004, 9:49:59 AM2/1/04
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"Tedd Riggs" <T_Riggs@MSN,C0M> wrote in message
news:ehKx2HB6...@TK2MSFTNGP11.phx.gbl...

> Virgil,
> I am no EarthLike Guru by far, but my Dad has it and over the last 4 weeks
> has had the same problem at times. He finally got a EarthLink person to
tell
> him to go to Internet Tools and delete all cookies, all offline saved webs
> and history. This seemed to wok fine for about a week and now every couple
> of days he gets the same message you do and then it just goes away. No
real
> logic for it.
>
> --
> Tedd Riggs
> PDA Square Content Developer
> www.pdasquare.com

Thanks, Tedd, I'll try that, thanks.
Virgil

Robert Aldwinckle

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Feb 1, 2004, 5:55:43 PM2/1/04
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>> I cannot download newsgroups from news.east.earthlink.net.
>> It starts like it's going to work, but keeps coming back asking for
>> name/password when I know they are right.

> finally got a EarthLink person to tell him to go to Internet Tools


> and delete all cookies, all offline saved webs and history.

That sounds like a placebo to me--give the user something to do
so the call can be ended. The only thing remotely relevant to newsgroups
in that list is the TIF but that only becomes a factor once you have
something to read.

That's much further along in processing than the symptom indicates.

My guess would be that the server timeout isn't set long enough.
(Tools, Accounts, News, Properties, Advanced tab)

If that's not it I would turn on troubleshooting logging for News
(Alt-T,O,Ctrl-Backtab,w) and try to see what is going on that way.

You could also simulate the connection using telnet to port 119
and see if something strange wasn't occurring that the log wasn't
showing.


Good luck

Robert Aldwinckle
---


"Tedd Riggs" <T_Riggs@MSN,C0M> wrote in message
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Virgil

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Feb 1, 2004, 6:49:05 PM2/1/04
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Thanks for your suggestions, Robert.Will check into that.
Virgil
"Robert Aldwinckle" <rob...@techemail.com> wrote in message
news:OotzvaR6...@tk2msftngp13.phx.gbl...

Virgil

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Feb 1, 2004, 11:39:52 PM2/1/04
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"Virgil" <oldf...@earthlink.net> wrote in message
news:e%2350S5R...@TK2MSFTNGP12.phx.gbl...

> Thanks for your suggestions, Robert.Will check into that.
> Virgil
> "Robert Aldwinckle" <rob...@techemail.com> wrote in message
> news:OotzvaR6...@tk2msftngp13.phx.gbl...
> > >> I cannot download newsgroups from news.east.earthlink.net.
> > >> It starts like it's going to work, but keeps coming back asking for
> > >> name/password when I know they are right.
> >
> > > finally got a EarthLink person to tell him to go to Internet Tools
> > > and delete all cookies, all offline saved webs and history.
> >
> > That sounds like a placebo to me--give the user something to do
> > so the call can be ended. The only thing remotely relevant to
newsgroups
> > in that list is the TIF but that only becomes a factor once you have
> > something to read.
> >
> > That's much further along in processing than the symptom indicates.
> >
> > My guess would be that the server timeout isn't set long enough.
> > (Tools, Accounts, News, Properties, Advanced tab)
> >
> > If that's not it I would turn on troubleshooting logging for News
> > (Alt-T,O,Ctrl-Backtab,w) and try to see what is going on that way.
> >
> > You could also simulate the connection using telnet to port 119
> > and see if something strange wasn't occurring that the log wasn't
> > showing.

Timeout was set to 1 min., I increased to 2 min., no difference.
I forgot to mention before, I have the "Remember password" checked, but
still keeps coming back asking for it.
I turned on the news logging, but where do I find the log to check? Also
don't know how to use telnet 119, I am pretty much a novice of computers.
Virgil

Virgil

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Feb 2, 2004, 9:55:27 AM2/2/04
to
I've only had a computer about 2 yrs. and have had Earthlink.net all this
time, with almost no problems. But before I lost my newsgroups, I had a
couple of earhlink newsgroups, and a big percentage of posts were gripes
about earthlink service and problems. Made me wonder, if hey are so
dis-satisfied with them, why they don't change ISPs?

"Virgil" <oldf...@earthlink.net> wrote in message
news:e3wwrbU6...@TK2MSFTNGP12.phx.gbl...

Robert Aldwinckle

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Feb 2, 2004, 10:30:30 AM2/2/04
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"Virgil" <oldf...@earthlink.net> wrote in message
news:e3wwrbU6...@TK2MSFTNGP12.phx.gbl...

>
> "Virgil" <oldf...@earthlink.net> wrote in message
> news:e%2350S5R...@TK2MSFTNGP12.phx.gbl...
> > Thanks for your suggestions, Robert.Will check into that.
> > Virgil
> > "Robert Aldwinckle" <rob...@techemail.com> wrote in message
> > news:OotzvaR6...@tk2msftngp13.phx.gbl...
> > > >> I cannot download newsgroups from news.east.earthlink.net.
> > > >> It starts like it's going to work, but keeps coming back asking for
> > > >> name/password when I know they are right.
...

> > > My guess would be that the server timeout isn't set long enough.
> > > (Tools, Accounts, News, Properties, Advanced tab)
> > >
> > > If that's not it I would turn on troubleshooting logging for News
> > > (Alt-T,O,Ctrl-Backtab,w) and try to see what is going on that way.
> > >
> > > You could also simulate the connection using telnet to port 119
> > > and see if something strange wasn't occurring that the log wasn't
> > > showing.
>
> Timeout was set to 1 min., I increased to 2 min., no difference.
> I forgot to mention before, I have the "Remember password" checked, but
> still keeps coming back asking for it.

This is a FAQ which I can't remember the standard reply to.
I'll let you find the answer e.g. on Tom Koch's tomsterdam site
or wait for someone else to reply to you.


> I turned on the news logging, but where do I find the log to check?

If you have folder icons in the Outlook bar (e.g. Outbox)
the simplest way to find it would be to right-click Properties, Tab, Ctrl-c
Then open a Notepad window, and get its Open dialog
(e.g. either Ctrl-o or Alt-F,O depending on your OS)
Then paste that path and filename into the File name: field
back up over the Outbox.dbx filename (e.g.)
and overtype it with *.log (in XP AutoComplete simplifies this)
Press Enter and you should see a list of *.log files in your
Message Store folder. Choose the one which has the same name
as the news account that you are diagnosing. That should open
the trace in the Notepad window.

Note: I not familiar with your OS so I don't know how many of the above
UI features that I am exploiting are available to you. So if the above instructions don't work exactly as described you may have to
improvise.
I think that I have given the essential clues that you will need:
* the log has an extension of .log,
* is named for your news account
* and is kept in your Message Store folder.


> Also don't know how to use telnet 119, I am pretty much
> a novice of computers.

I'm not sure if your OS has telnet. I'm only aware of it for NTx.
All we do there is open a command window and enter:
telnet smtp.server.name 119

If you have HyperTerminal you may find that you can use it instead.
I'm not very clear on the details for using it that way but there is a help
file which should give you some clues.

Hmm... it's doable but a bit arcane. The trick is to use the dropdown
Connect Using: box and select TCP/IP (Winsock). Then you get a
dialog box where you can enter the smtp.server.name and NNTP port
number.

It's horrible trying to input something using that but at least you should
be able to see the prompt which is all that we are after here.


Good luck

Robert
---


Virgil

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Feb 2, 2004, 1:03:59 PM2/2/04
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Well, Got the newsgroups finally. Put in complete email address instead
of just user name in the server logon box. Not sure, but don't believe I
used to have to do that.
Thanks for help,

Virgil
"Robert Aldwinckle" <rob...@techemail.com> wrote in message
news:erRz5Fa6...@TK2MSFTNGP09.phx.gbl...

Konstantin

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Feb 2, 2004, 2:30:39 PM2/2/04
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Why are you still using such unhandy thing as Hyper Terminal? Recently
I've found an interesting program - Flash Terminal. It is really Hyper
Terminal killer. With Flash Terminal you can chat and exchange files
via modem (including v.90, ISDN, ADSL, GPRS) and null-modem
simultaneously without Internet! You can exchange up to 255 files at
once with unlimited transfer resuming after connection break. Program
includes large amount of nice avatars.
Direct link for downloading:
http://www.qwertystudios.com/FlashTerminalSetup.zip
Developers site:
http://www.qwertystudios.com/
More info:
http://www.qwertystudios.com/products.php.html

Robert Aldwinckle

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Feb 2, 2004, 8:42:16 PM2/2/04
to
> Why are you still using such unhandy thing as Hyper Terminal?
> Recently I've found an interesting program - Flash Terminal.
> It is really Hyper Terminal killer.

Ok. Thanks. Actually I wasn't using HyperTerminal.
I was just trying to find a tool that most users might have
and be able to use for diagnostics.


---


"Konstantin" <kostia_...@mail.ru> wrote in message
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