I am having trouble sending email. Charter tech are no help.

[LHH]

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was 'dust...@charter.net'. Subject 'test123',
Account: 'pop.charter.net', Server: 'smtp.charter.net', Protocol: SMTP,
Server Response: '550 Invalid recipient: <dust...@charter.net>', Port: 25,
Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79

[Michael Santovec]

Are you a Charter.net customer and connected to the Internet via them
when trying to send?

See:
E-Mail Client Error Messages
http://charter.com/customers/support.aspx?supportarticleid=1416

For how to configure your e-mail program, see:
http://charter.com/customers/support.aspx?menuitem=10#

Are you sure that the e-mail address you are sending to
dust...@charter.net is valid?

And although you posted in an OE 5.5 newsgroup, the error message
suggests that you are using Vista Window Mail.

Windows Vista Mail Newsgroup:
news://msnews.microsoft.com/microsoft.public.windows.vista.mail

You can also get to the newsgroup via this web site:
http://www.microsoft.com/communities/newsgroups/default.mspx
There select Windows Vista, then Windows Mail.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

"LHH" <L...@discussions.microsoft.com> wrote in message
news:59D37E05-00CC-4AE1...@microsoft.com...

[Frank Saunders MS-MVP IE,OE/WM]

"LHH" <L...@discussions.microsoft.com> wrote in message
news:59D37E05-00CC-4AE1...@microsoft.com...

550 Relaying errors:
http://www.insideoe.com/problems/errors.htm#550relay
550, 553: http://office.microsoft.com/en-us/assistance/HA011128331033.aspx

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

[lilyflan]

I am right there with you. For the last 5 years or more, I have been a
Charter Customer, and my outgoing email has gone out fine with
smtp.charter.net port 25. All of a sudden, about 2 months ago, it started
working intermittently, and now it doesn't seem to work at all. Their tech
support was of no help... they said that I am connected to Bellsouth (even
though my phone, cable, and internet are through Charter and I have nothing
through Bellsouth), and that they weren't responsible for giving me my
outgoing connection strings.

I don't know what to do to get my outgoing mail set up and working again. I
tried a guess at using "smtp.bellsouth.net" which actually worked
intermittently for a bit, but again doesn't work.

If you have any solutions, please help. I have tried the settings with
Entourage (Outlook for the MAC), and with Apple Mail, with the same
connection issue on outgoing mail. The incoming mail with POP.Charter.net
still works just perfectly.

Thanks,

Annie

[Michael Santovec]

When you get an error, what is the full text of the error message? That
will help diagnose the problem.

Entourage Help Page
http://www.entourage.mvps.org/

Use the following newsgroup for questions or problems with Entourage
news://msnews.microsoft.com/microsoft.public.office.mac.entourage

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

"lilyflan" <lily...@discussions.microsoft.com> wrote in message
news:F37FA536-8010-45C1...@microsoft.com...

[Rachel]

I am having the exact same problem with Charter. Their tech support was
useless. Did you learn how to fix this problem?

[Michael Santovec]

Are you connected to the Internet via Charter.net when trying to send?
If so, Charter does Not allow that.

See the Relaying notes here:
http://www.charter.com/Visitors/general.aspx?ownerid=11

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

"Rachel" <Rac...@discussions.microsoft.com> wrote in message
news:C003AD99-A518-437E...@microsoft.com...

[Sun@discussions.microsoft.com Judy Sun]

[lex]

i cannot use the ie 8 option for send page by email and send link by emai

[Michael Santovec]

What happens when you try? Are you getting any error message?

Make sure that Outlook Express is properly set at your default mail
program, assuming that's what you want to use.

In Windows XP: Control Panel, Add/Remove Programs, Set Program Access
and Defaults, Custom, Email and select Outlook Express, even if it
already seems to be the default.

--

Mike - http://TechHelp.Santovec.us

"lex" <l...@discussions.microsoft.com> wrote in message
news:0DD0ECBD-B103-4203...@microsoft.com...