Re: BITS (Background Intelligence Transfer Service) causes crash

[Robert Aldwinckle]

(cross-post added to BITS)
"Le Mouton" <Le Mou...@discussions.microsoft.com> wrote in message news:C1F9EB6D-CA9D-4DBA...@microsoft.com...
> I'm running Vista Ultimate 32-bit and every time I enable the BITS service,
> it crashes svchost.exe and causes Windoes Aero to go all funky (looks like
> Windows Classic style in some aspects). The reason that I have my thread in
> this group is because BITS is directly used by Windows Update and the fact
> that I have to have BITS disabled to have my computer actually run means that
> I can't use Automatic Updates.

Nevertheless the expertise needed to get BITS repaired may not be here
(in the WU NG). ; )

Try using bitsadmin? E.g. in a cmd window enter:

bitsadmin /util /version /verbose

What happens? Compare with poster John Riehl's results?

HTH

Robert Aldwinckle
---

>
> The problems started after a failed install of my Bluetooth device's
> software (BlueSoleil) but it never got completely installed and even if I
> uninstalled the BT drivers, it still doesn't work. It could have been some
> updates it installed after I restarted my computer after the failed install
> of BlueSoleil. I also could not use System Restore to go back because my
> restore points just got corrupted. This started happening not 48 hours after
> a fresh install of Vista.
>
> I really don't want to reinstall and reactivate Vista again to try and
> resolve this and I can't get MSFT help because I got my version of Vista from
> MSDN. Does anyone have any solutions besides removing BITS completely and
> dealing with it? Is anyone having the same problems I'm having?
>
> Here is the error information from my error log when it first started
> happening:
>
> Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp
> 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp
> 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id
> 0x488, application start time 0x01c7b6f028a1a73c.
>
> System
>
> - Provider
>
> [ Name] Application Error
>
> - EventID 1000
>
> [ Qualifiers] 0
>
> Level 2
>
> Task 100
>
> Keywords 0x80000000000000
>
> - TimeCreated
>
> [ SystemTime] 2007-06-25T06:31:55.000Z
>
> EventRecordID 601
>
> Channel Application
>
> Computer Lappy.[insertmydomainname]
>
> Security
>
>
> - EventData
>
> svchost.exe_BITS
> 6.0.6000.16386
> 4549adc4
> qmgr.dll
> 7.0.6000.16386
> 4549bd9f
> c0000005
> 00017412
> 488
> 01c7b6f028a1a73c

[Le Mouton]

Well....this is what I have....it says it's diabled because I disabled it,
but otherwise:

BITSADMIN version 3.0 [ 7.0.6000 ]
BITS administration utility.
(C) Copyright 2000-2006 Microsoft Corp.

Version of BITS installed on the system: 3.0

File version for BITS binaries:
file path version langId
C:\Windows\system32\qmgr.dll 7.0.5840.16384 1033
C:\Windows\system32\qmgrprxy.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsprx2.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsprx3.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsprx4.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsprx5.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsigd.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsperf.dll 7.0.6000.16386 1033

Is BITS secondary service DLL active: No
BITS secondary service DLL path: N/A

Pending file operations: None

Unable to connect to BITS - 0x80070422
The service cannot be started, either because it is disabled or because it
has n
o enabled devices associated with it.

[Anna Hester [MSFT]]

The following KB article might apply to this case:
http://support.microsoft.com/kb/940520. After rebooting the system, re-enable
the BITS service.

If you continue to see anything mal-functioning after following the steps,
please reply to this post and we will try to troubleshoot the issue further.
We appologize for the inconvenience this issue may be causing.

Thanks
--
Anna Hester
Microsoft Corporation, BITS Team

This posting is provided "AS IS" with no warranties, and confers no rights.

[Le Mouton]

THANK YOU! Works like a charm (so far). Thank you for ending this headache!

[Frustrated with Vista]

Thanks, I happened to find the solution this morning through the same article
and was hoping to find all the postings where I aksed for help on this
issue/question. Guess I missed this one. DOH!!!

But all is good now... thanks again for keeping me posted though... and just
to think, I was getting ready to reload my OS in the next day or so.

D~

[an]

i still cant start the BITS evnthough delete the qmgr item

[TaurArian [MS-MVP]]

Then try a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.

"an" <a...@discussions.microsoft.com> wrote in message
news:1D99A67E-94FA-481A...@microsoft.com...

[dotw]

So how to you fix this?

[Mohit]

hI
i am having the BITS stopped working and Windows Host services stopped
working error
I tried the steps mentioned on this link
http://support.microsoft.com/kb/940520
but when i run the file it says that i do not require this step.

I have the following error in the logs
Problem Event Name: APPCRASH
Application Name: svchost.exe_BITS
Application Version: 6.0.6000.16386
Application Timestamp: 4549adc4
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000005
Exception Offset: 00043df3
OS Version: 6.0.6000.2.0.0.768.2
Locale ID: 16393
Additional Information 1: a99c
Additional Information 2: 13215cd3ea6d767ac194f32ece1386d0
Additional Information 3: b91e
Additional Information 4: 2b6b75a2878b11529c1f38725f148a77

Can anyone please tell me how to solve this problem
Thanks a lot in advance
Mohit

[PA Bear [MS MVP]]

To avoid confusion, please begin a new thread about your specific problems.
State your IE version and full Windows version (e.g., Vista; Vista SP1;
Vista x64 SP2) in your first post.

<snip hijacked thread>