BITS Problem with WSUS

[Jim G]

This is also a post int he Wusoep.general newsgroup. I haven't been able to
get any answers.

Ok we are still having problems downloading updates. If I dial up they work
fine, if I use a dsl they work fine. I can type the URL and get through our
Proxy just fine. I also downloaded a BITS GUI interface that allows you to
use BITS to download files. Works fine. What does the following error
mean below? We are using NETCACHE 5.5R6 for our proxy.

I would like a Microsoft Tech to help on this one unless someone else knows
what the deal is. And no its not any of the problems others have had.

Event Type: Error
Event Source: Windows Server Update Services
Event Category: Synchronization
Event ID: 364
Date: 4/5/2005
Time: 3:00:30 AM
User: N/A
Computer: 1-GCWW-WUS
Description:
Content file download failed. Reason: The server does not support the
necessary HTTP protocol. Background Intelligent Transfer Service (BITS)
requires that the server support the Range protocol header.
Source File:
/msdownload/update/v3-19990518/cabpool/windowsserver2003-kb828035-x86-enu_d1df77e311740d6c012bcda5a7f821f.exe
Destination File:
c:\WSUS\WsusContent\60\0F3AF00EE03BE57020F6BBED2DBD91AE6E937360.exe.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

[Scott White [MSFT]]

We've seen where some configurations of NetCache strip the range headers
that BITS requires. But you say that when you use the update URL directly,
either using IE or another application that uses BITS to download files, it
works. That would lead me to believe that WSUS is using different proxy
settings than what IE or the BITS application is using.

Please run bitsadmin /list /allusers /verbose for both scenarios (your BITS
application that you used to download the update and WSUS), so we can see
which proxy settings each is using.

It may also be useful to get a network capture of each scenario.

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"Jim G" <sup...@jneonline.com> wrote in message
news:OOBXQrsO...@TK2MSFTNGP09.phx.gbl...

[Rene Zimmermannn]

Hi,

We have the same problem on our network. Our WSUS is behind an Netcache
Proxy. Downloading of the metadata works, but the updates won't download.

I did some analysing with bitsadmin, and here's a typical error message from
a BITS job:

------------------------------------------------------------------------------------
GUID: {137B6380-5141-42F9-904E-9235F8DAC163} DISPLAY:
eec99e7a-7a8a-4b9f-b0bb-616e43f4705f
TYPE: DOWNLOAD STATE: TRANSIENT_ERROR OWNER: NT AUTHORITY\SYSTEM
PRIORITY: HIGH FILES: 0 / 1 BYTES: 0 / UNKNOWN
CREATION TIME: 15.06.2005 15:44:52 MODIFICATION TIME: 15.06.2005 16:21:04
COMPLETION TIME: UNKNOWN ACL FLAGS:
NOTIFY INTERFACE: UNREGISTERED NOTIFICATION FLAGS: 3
RETRY DELAY: 600 NO PROGRESS TIMEOUT: 86400 ERROR COUNT: 6
PROXY USAGE: OVERRIDE PROXY LIST: 172.20.0.2:3128 PROXY BYPASS LIST: <local>
ERROR FILE:
http://au.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/windowsxp-kb842773-v2-x86-enu_1d3d2bc417bf9d881206ed238ad6a4a9c189cfb3.exe
-> D:\WSUS\WsusContent\B3\1D3D2BC417BF9D881206ED238AD6A4A9C189CFB3.exe
ERROR CODE: 0x80072afa - This is usually a temporary error during
hostname resolution and means that the local server did not receive a
response from an authoritative server.

ERROR CONTEXT: 0x00000005 - The error occurred while the remote file was
being processed.

DESCRIPTION: SUSFile
JOB FILES:
0 / UNKNOWN WORKING
http://au.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/windowsxp-kb842773-v2-x86-enu_1d3d2bc417bf9d881206ed238ad6a4a9c189cfb3.exe
-> D:\WSUS\WsusContent\B3\1D3D2BC417BF9D881206ED238AD6A4A9C189CFB3.exe
NOTIFICATION COMMAND LINE: none
------------------------------------------------------------------------------------

If I copy the whole link with "http://au.download..." into the address field
of the internet explorer, he will find the update and download it....

Unfortunately WSUS won't...

Any ideas??

[Rene Zimmermannn]

problem solved !!!!!!!!!!!!!

the error 0x80072afa means that there is a dns problem. bits is not able to
resolve dns names over the proxy, like the internet explorer does.

i have made the following entry into the local hosts file on wsus server:
207.46.245.220 au.download.windowsupdate.com

restart server and wsus starts downloading the updates...

seems to be an bug in BITS 2.0 !!!

[Narayana Mahankali [MSFT]]

The bitsadmin output indicates the problem is transient and hence it should
be automatically corrected. When you tried the URL with IE did you set the
same proxy? I would like to see BITS logs to find out more about this
problem. Please run the following instructions from a command prompt:
set BitsRegKey=HKLM\Software\Microsoft\Windows\CurrentVersion\BITS
reg add %BitsRegKey% /v LogFileFlags /t REG_DWORD /d 0xfbcf /f
reg add %BitsRegKey% /v LogFileSize /t REG_DWORD /d 0x100 /f
reg add %BitsRegKey% /v LogFileMinMemory /t REG_DWORD /d 0x30 /f
net stop bits
net start bits

After this reproduce the problem. Once you get the error stop the BITS
service using the following command
net stop bits

Send me the following files %windir%\system32\bits.log and
%windir%\system32\bits.bak (if it exists). You can send it directly to me by
removing "online" in my email address.

--
Narayana Mahankali
Microsoft, BITS

This posting is provided "As Is" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
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"Rene Zimmermannn" <ReneZim...@discussions.microsoft.com> wrote in
message news:8241D995-97C6-4909...@microsoft.com...