Won't sleep/This device cannot start. (Code 10)

[sawdustchuck]

I'm having a problem with windows 7 professional. The problem has been happing for about a month and a half to two months. The computer did not want to sleep, now it goes to sleep but does not want to wake up. Before the problem it would sleep and wake up ready to go after messing with the mouse. Now I mess with the mouse and it starts to reboot and gets to the starting from cd/dvd and then just goes into lala land. The curser stays at the top blinking and I have nothing but black screen. I have to restart in order to start working again. Now I shutdown each time I'm done, even if that means I need to be back on line in an hour or so.

I went looking for any clue (like I have any hopes of that) and found "This device cannot start. (Code 10)". I have no idea what to do or if this is even the problem. Any help would be greatly appreciated. No techie here, just an old guy trying to survive.

Thanks in advance

Chuck

[Drew]

Is this a laptop or desktop? Brand and model will help. Do you have
external peripherals connected? (printers, scanners etc) What has
occurred since it worked properly last?. Have you run windows update
recently and if so did it happen right after that? A little more info
and you will receive the plethora of answers that you are looking for.
Here is a link to a page at Microsoft that could help you. They have a
fix it wizard there that may help.

http://support.microsoft.com/kb/943104

[sawdustchuck]

I have a PC Intel core I7 computer, about a year or so old. I's also wireless and how it connects to my as my Printer/Scanner. All updates are automatic, I don't know when it has been updated. The only thing I can say that changed was (and not sure if this has anything to do with it) I uninstalled Java and then reinstalled about a month later. As for the fix wizard it did not fix it.

[Robert Carnegie]

The error message seems to be probably a device driver reporting
that some part of the computer that was "asleep" - in minimal-power
standby mode - hasn't been woken up successfully. It could be
either a part inside the computer, or something plugged in by
USB or other means. It also could be something that you removed
from the computer but the driver is still trying to make that
thing work. Since this is the group for 64-bit versions of
Microsoft Windows, it also could be a case where either there
isn't a proper 64-bit driver, or the driver hasn't been tested
as thoroughly as the 32-bit version. If you /don't/ have a
64-bit version, well, we can still discuss ideas.

One thing to try is to disconnect peripheral equipment - unplug it -
before making the computer sleep. If you do that, firstly use the
system tray tool to "safely remove" hardware that you're taking
away; that is, you tell the computer that the peripherals are
going to be unplugged, before you do that. Only some equipment
requires you do to that; for instance, disk drives and USB memory
drives.

Actually, what you'd better do for that test is disconnect any
peripherals while the computer is shut down, so that your session
doesn't expect them to be there.

Also, use the "Device Manager" tool and look for indications
of components of the computer that aren't working. A yellow
exclamation point icon next to a device in Device Manager
means there is a problem with a device. Many "devices" are
obscure parts inside the computer that you should never have
to think about, and are probably fine. If I follow your story,
you're saying that you can't complete waking up the computer
to see what the error is at that point, but, have a look,
anyway.

If the problem is associated with one external peripheral part
then you can consider replacing that peripheral if you can't
persuade it to behave itself, such as by unplugging it before
you make the computer sleep. This includes necessities
such as keyboard, mouse, and screen; you may be able to
plug your computer straight into a modern TV as a display.
You may not like this as a solution, but it may be a useful
way to identify the problem, if it's that.

You also can move peripherals around between USB sockets; there
may be a difference between apparently identical sockets on the
back and the front of a desktop computer, maybe in sleepability
as well as the available electric power; probably all devices use
more power while starting up, and you could get in trouble if
there's too much starting at once. You can also switch
between using or not using an external "hub", a box with
multiple USB ports. A hub with its own separate power supply
may be a solution to a power problem; this is a normal and
relatively cheap accessory, about $20 or $30 maybe.

[sawdustchuck]

Hey Me! (Mr. Robert Carnegie)

Thank you for taking the time to try and resolve my problem. I will do as you say and see if I can isolate and then fix the problem.

Thanks again most grateful for the answer.

Chuck