downloading Windows 98 Second edition shutdown supplement
Linda Swaine
patch; and if so, would you email it to me at
lsw...@kua.net?
Thank you.
Bill Starbuck
Windows 98 Second Edition Shutdown Supplement
The information in this article applies to:
Microsoft Windows 98 Second Edition
This article was previously published under Q239887
SYMPTOMS
You may experience any of the following symptoms when you select an
option in the Shut Down Windows dialog box.
If you click Shut down and then click OK, the computer may stop
responding (hang) while displaying the following message:
Windows is shutting down.
If you click Restart in MS-DOS mode and then click OK, the computer
may hang while displaying a blank screen.
If you click Shut down or Restart in MS-DOS mode and then click OK
with fast shutdown enabled, the computer may restart instead of
shutting down.
CAUSE
This problem can occur because:
The computer could hang at the shutdown screen intermittently, because
the Apmbatt.sys component is not responding to the system shutdown
notification from the operating system and could enter an endless
loop.
-or-
The computer could hang with a black screen because of the method in
which IRQ holders for the video adapter are configured at boot time
and disabled during shutdown by the Pci.vxd component.
-or-
The fast shutdown option modified by Msconfig.exe contains a code path
in which the computer could reboot instead of properly shutting down
or quitting to MS-DOS.
NOTE: The Shutdown Supplement was updated 11/99 to address a newly
discovered issue that allowed continued shutdown failures on some
Windows installations. Due to the added functionality in the update,
it may appear on Windows Update as not installed, even if the original
version of the Supplement was previously installed.
RESOLUTION
The Windows 98 Second Edition Shutdown Supplement addresses shutdown
issues on computers with specific hardware and software configurations
running Windows 98 Second Edition.
Microsoft recommends you troubleshoot these issues using the steps
outlined in the following Microsoft Knowledge Base article:
202633 How to Troubleshoot Windows 98 Shutdown Problems
To Download the Patch
After you follow the steps outlined in the article listed above, and
if the computer continues to exhibit shutdown problems, download and
install the Windows 98 Second Edition Shutdown Supplement.
Note: The Windows 98 Second Edition Shutdown Supplement should be
installed on Windows 98 Second Edition-based computers only. To
determine the version of Windows installed on your computer, please
see the following article in the Microsoft Knowledge Base:
158238 How to Determine the Version of Windows 95/98/Me in Use
Windows 98 Second Edition Shutdown Supplement
You can also click one of the following links to download and install
the Windows 98 Second Edition Shutdown Supplement file:
http://www.microsoft.com/windows98/downloads/contents/wurecommended/s_wufeatured/win98se/
http://www.microsoft.com/windows98/downloads/corporate.asp
The English-language version of this software update should have the
following file attributes or later:
Date Time Version Size File name
---------------------------------------------------
08/11/99 10:32a 4.10.2223 59,392 Msconfig.exe
08/11/99 10:41a 4.10.2223 65,919 Pci.vxd
08/11/99 10:46a 4.10.2223 4,384 Apmbatt.sys
04/23/99 10:22p 4.10.2222 125,057 Configmg.vxd
07/22/99 11:12a 240,797 Tshoot98.chm
The 11/99 update added the following:
Date Time Version Size File name
---------------------------------------------------
09/28/99 6:35p 4.10.2223 37,547 Vpowerd.vxd
STATUS
Microsoft has confirmed that this is a problem in Windows 98 Second
Edition.
MORE INFORMATION
The Windows 98 Second Edition Shutdown Supplement also contains an
updated Troubleshooter for Startup and Shutdown issues. The Fast
Shutdown option is no longer available in the System Configuration
Utility (Msconfig.exe). This update checks to see if the appropriate
version of the Configmg.vxd file is installed on the computer and
replaces any earlier versions with the Windows 98 Second Edition
version.
If this article does not describe your shutdown-related issue, please
see the following Microsoft Web site to view more articles about
shutting down Windows 98:
Click here to view a list of shutdown articles
For additional information about how to determine which folder Windows
is installed in, click the article number below to view the article in
the Microsoft Knowledge Base:
305792 How to Determine Which Folder Windows Is Installed In
Last Reviewed: 9/28/2002
Keywords: kbbug kbGraphxLink KB239887
Bill Starbuck (MVP)