Tapi Call Controle and Screen Pop Application Dev Environment
shihab
Now to develop a TAPI application with features like screen popup, makeCall,
Answer Call...etc, I was thinking a development set up like this. We will use
Asterisk PBX, as PBX, AStTAPI driver can be used as TSPI, and some SIP
phone(SJPhone) for calling. The above set up can be used to simulate the
call traffic. We will run POC using a dialer from one of the client to
another client to make a call
I was able to make client/server configuration , But unfortunately while
dialing using dialer I am getting the following exception is Asterisk logs
I went through your tool error codes and find the explanation as "TAPI2
error code: 0x80000048 (dwMessageID = 0x0000e048) = The operation failed for
unspecified reasons".
I checked the username/password in manager.conf, and verified the driver
user/pwd is same.
Can you shed some light on this?
or Can you tell me some other development simulation environment or a third
party call control simulation so that I can start development?
may be Julmar Call simulator would be an option, But my first priority is to
make a screen pop up in client machine when a call come to an agent who is
associated to that particular machine.
hope you can suggest a better development environment
Please look to the following error log. It may give a fair idea why TAPI
login to PBX is failing. (I double checked user/pwd in both place)
Thanks in Advance
Regards
Shihab
Dec 18 06:37:54 VERBOSE[7724] logger.c: [chan_tapi.so]Dec 18 06:37:54
VERBOSE[7724] logger.c: [chan_tapi.so] => (Win32 TAPI Driver (0.2.0))
Dec 18 06:37:54 NOTICE[7724] chan_tapi.c: Channel format set to ULAW'
Dec 18 06:37:54 ERROR[7724] win32_tapi.c: TAPI Error: 80000048 (HCALL 0x0)
on lineGetID .
Dec 18 06:37:54 DEBUG[7724] manager.c: Manager received command 'Login'
Dec 18 06:37:54 DEBUG[7724] acl.c: 0.0.0.0/0.0.0.0/0.0.0.0 appended to acl
for peer
Dec 18 06:37:54 DEBUG[7724] acl.c:
192.168.118.80/255.255.255.0/255.255.255.0 appended to acl for peer
Dec 18 06:37:54 DEBUG[7724] acl.c: ##### Testing 192.168.118.80 with 0.0.0.0
Dec 18 06:37:54 DEBUG[7724] acl.c: ##### Testing 192.168.118.80 with
192.168.118.0
Dec 18 06:37:54 NOTICE[7724] manager.c: 192.168.118.80 failed to
authenticate as 'helpdesk-test1'
Dec 18 06:37:54 ERROR[7724] win32_tapi.c: TAPI Error: 80000048 (HCALL 0x0)
on lineGetID .
Matthias Moetje [MVP]
I don't know what is failing here, but you can try to use TERASIP
instead of SJPhone and AstTAPI. AstTAPI is just to initiate SIP
calls while TERASIP is a full featured SIP TSP and it is tested with
Asterisk: http://www.terasens.com/products/terasip/
Best regards,
Matthias Moetje
-------------------------------------
TAPI WIKI: http://www.tapi.info
-------------------------------------
TERASENS GmbH
Augustenstraße 24
80333 Munich, GERMANY
-------------------------------------
e-mail: moetje at terasens dot com
www: www.terasens.com
-------------------------------------
"shihab" <shi...@discussions.microsoft.com> wrote in message
news:CBB13ED6-5997-433A...@microsoft.com...
shihab
Hi Mathias,
Thanks for the help
Between I would like to some of my basic doubts. Our CRM software would like
to integrate call center functionality, and we started with Envox CT Connect
and management was not OK with that(Not fit for costing model). Then we
suggested to use TAPI, as I felt its cost effective compared to envox. Now
during the latest meeting some of our developers pointed out TAPI will not
support features like call recording, Getting transfered call number. So we
are considering going beyond the proprietary development kits(Avaya and Cisco
has java based SDK)
Now I would like your view. I know you would have seen many call center
implimentations . We would like to support major players like Nortel,
Mitel,Avaya,Cisco,..etc so that we can address atleast 70% of the market.
So please post you views with positives and negatives, on development time,
cost factor, scalability on volume, scalability on features ...etc
between I guess for proprietary SDK Implementation even if we are developing
a client, the customer has to by a CTI server from the vendor. so can anybody
provide a cost comparison between a TAPI driver and a CTI server.
Thanks in Advance
Regards
Shihab
Matthias Moetje [MVP]
when it comes to features like call-recording, this is usually a feature
of the PBX. Out upcoming SIP PBX "TERAVoice Server" is able
to do call recording.
From a SIP perspective call recording involves a B2BUA. In theory
you could create your own B2BUA with the TERASIP TSP alone.
This would mean that you configure the TERASIP TSP to receive a
call and initiate a second call at the same time, so that it will be in
between of both call legs. Then you connect both audio streams
(send and receive) but additionally you write both audio streams
to memory or to disk and mix them down when the call is finished.
Best regards,
Matthias Moetje
-------------------------------------
TAPI WIKI: http://www.tapi.info
-------------------------------------
TERASENS GmbH
Augustenstraße 24
80333 Munich, GERMANY
-------------------------------------
e-mail: moetje at terasens dot com
www: www.terasens.com
-------------------------------------
"shihab" <shi...@discussions.microsoft.com> wrote in message
news:2125ED55-57F8-4BDF...@microsoft.com...