I want to test the capabilities of our new ERP software concerning
processing incoming calls before investing into an expensive CTI
system.
I use Windows 2000 and heard about ESP and TAPI Browser being tools
one could use to simulate incoming TAPI calls.
I downloaded ESP and I can monitor outgoing TAPI calls by e.g. Outlook
dialing a contact's phone number with it. But after "haingig up" all
available lines are close again and I cant find any way to open a line
using the Call+ button.
With TAPI Browser I can generate a lot of TAPI traffic, but nothing of
it is monitored by ESP being open parallel nor is outlook reacting in
any way opening the contact corresponding to the dialed number.
Is there anything I did wrong or is there any other way I can realize
the call simulation ?
Thanx a lot for your help.
TAPI Browser is a TAPI program that can be used to place and receive calls
(just like Phone Dialer or Outlook). It is not a TSP simulator.
Denis David wrote:
--
Michael Dunn is a TAPI Developer and Tester for Tri-Link Technologies
My TAPI web page: http://members.home.net/tapifaq/tapi.htm
All opinions are my own, and do not reflect those of my employer.
"When all else fails, read the directions."