Windows Installer Errors (MSI) following Norton Antivirus download
Gerard
When downloading Norton Antivirus 2008 software, norton setup attempted to
update the microsoft windows installer, giving the following error;
"Setup Requirements Check
Setup was unable to update the MSI component. Please visit the link below
for more information
http://www.symantec.com/msi3"
This link gives you instructions for reinstalling the windows installer using
WindowsInstaller-KB893803-v2-x86.exe but you first have to rename the MSI
files
cd \windows\system32
ren msi.dll msi.old
ren msihnd.dll msihnd.old
ren msiexec.exe msiexec.old
exit
I renamed the files and ran the WindowsInstaller-KB893803-v2-x86.exe and got
the error message,
"KB893803v2 Setup Error
Setup could not verify the integrity of the file Update.inf. Make sure the
Cryptographic service is running on this computer."
In the system folder, I now have msi files,
msi.dll = 0
msi.old = 2,840,400
msiexec.exe = 0
msiexec.old = 78,848
msihnd.old = 271,360
There is no replacement msihnd.dll (the original file that was renamed to
"old")
I then attempted to remove the norton software using norton's removal tool
and got the error message "This application requires microsoft installer
(MSI) version 1.1 or greater."
Also attempted to remove the software using the Control panel add/remove
programs; didn't work and now I have lost the add/remove icon.
I have also attempted to run msicuu2.exe cleanup file but that did not work.
Every time I start the PC or open an application I get a list of error pop
ups related to msi corrupt windows image
Any suggestions on what I can try next (without re-installing windows)
Thank you
--
Gerard
Kimberly
tashfeen
The reason I'm sending you this link is, I've used all the major
antivirus brands, and have used Norton for a very long time. My
advice: keep away from Norton to preserve your computing sanity.
You'll find my experiences using both free and paid antivirus software
on the blog; you might want to try a free antivirus, such as Avast,
that does the job much, much better than Norton.
Take care!
qeyamuddin
I have install norton antivirus which has got to me with mother board cd.
but when install and run it can not taking live updates and show error. and
when tried to remove the same from my pc it show messege that we should
consult on following address
http://www.symantec.com/msi3
please reply what should i do.
thanking you.
qeyamuddin