Netmeeting - RDS/mnmsrvc.exe Error
Jordan
I am experiencing a problem with the Netmeeting
app/service 'Netmeeting Remote Desktop Sharing' (RDS).
This has occurred on W2K Pro machines running SP2 and SP3,
all in a domain. The most recent instance was on an SP3
installation. Another important piece of information that
I think may be relevant is that I went through the initial
netmeeting/RDS setup logged in as a user other than
administrator, but the user did have administrator
permissions.
What happens is, the service 'netmeeting remote desktop
sharing' will attempt to start, but it only runs in the
paused state. When I attempt to activate remote desktop
sharing by any of 3 possible methods,
-From within Netmeeting via 'Call -> Exit and Activate
RDS'.
-Right-clicking the RDS taskbar icon, and
choosing 'Activate RDS'.
-Starting the Netmeeting RDS service (changing it from
paused to started).
I receive the following error:
"mnmsrvc.exe - Application Error: The instruction
at "0x6ac95c0a" referenced memory at "0x0000001c". The
memory could not be "read"."
The error repeats each time I try to activate RDS, despite
any and every effort I have made.
I've gone through the remove and reinstall netmeeting
procedure for windows 2000 per KB article Q267958, but it
doesn't help, but I noticed that it doesn't seem to
actually uninstall the service or remove all of the files
related to remote desktop sharing (mnmsrvc.exe
specifically). Also I don't know what registry keys it is
or isn't removing in the process.
I also looked at "Q249322: Error Starting Netmeeting
Remote Desktop Sharing" which seemed promising, but it
only pertained to server editions of windows 2000, and
it's procedure didn't correct the problem.
At this point I'm stumped.
Lastly, here is a copy of what I thought to be the
pertinent information from the dr.watson error log.
Microsoft (R) Windows 2000 (TM) Version 5.00 DrWtsn32
Copyright (C) 1985-1999 Microsoft Corp. All rights
reserved.
Application exception occurred:
App: mnmsrvc.exe (pid=1248)
When: 9/27/2002 @ 16:42:44.737
Exception number: c0000005 (access violation)
*----> System Information <----*
Computer Name: XXXXXXXXXX
User Name: SYSTEM
Number of Processors: 1
Processor Type: x86 Family 15 Model 2 Stepping 4
Windows 2000 Version: 5.0
Current Build: 2195
Service Pack: 3
Current Type: Uniprocessor Free
Registered Organization:XXXXXXXXXXX
Registered Owner: XXXXXXXXXXXXX
State Dump for Thread Id 0x490
eax=00b7f6f4 ebx=00000000 ecx=00000000 edx=00000000
esi=00000000 edi=00000000
eip=6ac95c0a esp=00b7f6c0 ebp=00b7f75c iopl=0 nv
up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038
gs=0000 efl=00000246
function: T120_CreateControlSAP
6ac95bef c3 ret
6ac95bf0 8b442404 mov eax,
[esp+0x4] ss:015fcc93=????????
6ac95bf4 51 push ecx
6ac95bf5 50 push eax
6ac95bf6 8b00 mov eax,
[eax] ds:00b7f6f4=00000001
6ac95bf8 0500230000 add eax,0x2300
6ac95bfd 50 push eax
6ac95bfe ff7114 push dword ptr
[ecx+0x14] ds:00a7d5d2=????????
6ac95c01 ff156412c76a call dword ptr
[6ac71264] ds:6ac71264=77e19fe1
6ac95c07 c20400 ret 0x4
FAULT ->6ac95c0a 83791c00 cmp dword ptr
[ecx+0x1c],0x0 ds:00a7d5d2=????????
6ac95c0e 740e jz
T120_CreateControlSAP+0x8d11 (6ac9e71e)
6ac95c10 8b442404 mov eax,
[esp+0x4] ss:015fcc93=????????
6ac95c14 8b5120 mov edx,
[ecx+0x20] ds:00a7d5d2=????????
6ac95c17 50 push eax
6ac95c18 895004 mov
[eax+0x4],edx ds:015fccc6=????????
6ac95c1b ff511c call dword ptr
[ecx+0x1c] ds:00a7d5d2=????????
6ac95c1e c20400 ret 0x4
6ac95c21 55 push ebp
6ac95c22 8bec mov ebp,esp
6ac95c24 83ec58 sub esp,0x58
6ac95c27 53 push ebx
I know I'm not the only one who has experienced this
problem. Any help that anybody can offer is appreciated.
Thanks,
Jordan